About the job
Paytm is seeking a Delivery Lead for Inference and Agentic AI to guide the rollout and onboarding of advanced AI products. Based in Noida, this position supports the company’s mission to automate processes across sales, service, operations, and analytics for a vast network of consumers and merchants.
Role overview
This role centers on managing the transition of enterprise AI deployments from sales through to live operations and early adoption. The Delivery Lead will oversee a team of Client Onboarding Managers and serve as the main point of contact between client organizations and Paytm’s internal teams. Success in this position depends on strong program management, technical expertise, and the ability to coordinate across engineering, product, data science, business, and sales functions.
What you will do
- Direct end-to-end delivery governance for enterprise AI projects, from sales handoff through implementation and stabilization.
- Lead planning for implementation, including defining scope, timelines, milestones, dependencies, risks, and success metrics.
- Establish clear project plans, ownership structures, escalation paths, and delivery rhythms for each deployment.
- Track deployment status across clients and address blockers to maintain momentum.
Requirements
- Proven experience managing cross-functional teams in engineering, product, data science, business, and sales.
- Strong program management skills and technical background.
- Ability to communicate effectively with both client and internal stakeholders.
