About the job
Since its inception in 2015, Mejuri has transformed the perception of fine jewelry, evolving it from a traditional gift to a personal expression of individuality. Founded by the talented third-generation jeweler Noura Sakkijha, Mejuri operates on the principle that fine jewelry should be an everyday choice, one that embodies self-celebration without guilt. It is about honoring your style, your life, and your unique moments.
Mejuri caters to customers across various platforms, online, via app, and through an expanding network of over 58 retail locations worldwide. The brand is also dedicated to ethical practices, responsible sourcing, and charitable initiatives that resonate with its core values and long-term vision.
The Role:
The Floor Lead is a vital member of our store leadership team, responsible for driving the store's success by maintaining high standards of customer service, promoting team growth, and ensuring efficient daily operations. As an influential presence on the sales floor, the Floor Lead demonstrates exceptional interpersonal skills and consistently represents Mejuri’s values. A natural motivator and collaborative team player, they uplift the team with a positive attitude, fostering a vibrant and engaging atmosphere for both staff and customers.
Retail leaders at Mejuri are dynamic, innovative, and passionate. Join us in reshaping the luxury experience, one customer, one team member, and one remarkable moment at a time.
Customer Focus:
- STACK: Lead by example and validate the quality of the in-store customer experience through communication, training, and adherence to Mejuri’s Steps of Selling.
- STACK Leadership: Maximize results and achievement of Key Performance Indicators (KPIs) by driving your performance, as well as the performance and engagement of your team.
- Services: Ensure a positive customer experience and promote service offerings including piercing, engraving, and other services.
- KPIs: OPH, NPS (85% or higher), SPH, STACK Leader Segment: Conversion and Sales Success.
Operations:
- Inventory: Participate as needed in the execution of inventory and cycle counts on a monthly basis, ensuring teams have...
