Customer Support Engineer at Fivetran | Oakland, CA

Since its inception, Fivetran has been dedicated to simplifying data access, making it as seamless and reliable as electricity. With Fivetran, customer data is delivered into warehouses in a canonical format, ready for querying, without the need for engineering or maintenance. Our technology empowers organizations to embrace a truly data-driven approach.Abou…

Since its inception, Fivetran has been dedicated to simplifying data access, making it as reliable and essential as electricity. Our technology ensures that customer data is seamlessly integrated into their warehouses—ready to query, without the need for engineering or ongoing maintenance. Every day, more organizations harness our solutions to become genuinely data-driven.About The RoleWe are looking for a Strategic Finance Analyst to become a part of our Finance & Strategy team, directly reporting to the Director of Strategic Finance. This is a pivotal role for an individual eager to influence capital allocation, assess product and R&D investments, and contribute significantly to long-term strategic planning initiatives across the organization. You will navigate the interplay of product economics, long-range planning, and corporate finance.In this role, you will collaborate closely with leaders from Product, Engineering, GTM, and Finance to construct impactful financial frameworks and deliver insights that guide executive decisions.This is a high-stakes opportunity for someone who thrives in dynamic environments, enjoys tackling complex challenges, and seeks exposure to executive-level decision-making as Fivetran gears up for its IPO.This full-time position is hybrid, based in our Oakland, CA office, offering a blend of remote work flexibility and in-person collaboration. You’ll spend two days in the office weekly to foster team connections and collaboration.What You’ll DoAs a Strategic Finance Analyst, you will instill analytical rigor and clarity in decision-making across a variety of strategic initiatives, including:Creating and maintaining financial models to assess new product initiatives and R&D investments.Designing and implementing an R&D ROI framework to measure new product initiatives and evaluate roadmap tradeoffs.

Since its inception, Fivetran has been dedicated to simplifying data access, making it as reliable and effortless as electrical power. With our platform, customer data seamlessly arrives in their warehouses—canonical and ready for queries—without the need for engineering or maintenance. We take pride in empowering organizations to harness our technology and become data-driven every day.About the RoleWe are seeking a dynamic and high-performing engineer to join our Site Reliability Engineering (SRE) team at Fivetran. In this pivotal role, you will collaborate closely with engineering teams, product managers, and support and sales engineers to enhance the reliability of the Fivetran Data Platform.As a vital member of the SRE team, your contributions will directly impact the performance and reliability of Fivetran’s infrastructure through proactive monitoring, alerting, and initial incident response. You will also assist in the deployment pipeline alongside seasoned SREs, gaining invaluable experience in incident management and issue prevention, thus becoming an integral part of our expanding SRE team.Oversee the monitoring of Fivetran’s production infrastructure, ensuring availability, capacity, and throughput while identifying and resolving potential issues.Work collaboratively with engineering teams to embed reliability best practices within our product roadmap.Assist in prioritizing and resolving critical bugs reported by support or sales teams.Help maintain 100% availability of our production infrastructure by collaborating with engineering to implement automation for scalable deployments.Proactively identify infrastructure vulnerabilities and coordinate with the security team to address them promptly.This position is full-time and follows a hybrid work model based in our Oakland office. Enjoy the flexibility of remote work combined with in-person collaboration, including two days in the office each week to foster team connections and growth.

Since its inception, Fivetran has been devoted to simplifying and securing access to data, making it as reliable as electricity. Our platform ensures that customer data flows seamlessly into their warehouses, fully prepared for queries with zero engineering or maintenance required. Every day, more organizations are harnessing our technology to become truly data-driven.About the RoleFivetran is at the forefront of creating data pipelines that enhance the modern data stack for thousands of companies.We are in search of a Privacy Analyst to join our growing legal team within our global SaaS company. This pivotal non-attorney role will report directly to the Data Protection Officer, placing you in a leading position concerning privacy within the organization. Your primary responsibility will encompass managing the company's global data protection compliance program, with significant potential for impact across our rapidly expanding organization. The ideal candidate will demonstrate strong technical expertise, a robust risk assessment capability, and excellent communication skills.As a risk-adjusted privacy analyst, you will focus on technical processes and operations to facilitate education and business development as Fivetran scales. Collaborating closely with the Legal team, you will take charge of building, maintaining, and enhancing Fivetran's global privacy and data protection compliance initiatives.Your role will involve staying updated with best practices from peer companies and relevant global data protection trends, coordinating with our privacy attorneys to assess applicability to our activities and objectives, and advising the business on how to align our goals with compliance to applicable regulations. Your expertise will provide innovative, customer-centric, practical, and proactive guidance.At Fivetran, we pride ourselves on a culture of collaboration and hard work, and this role is no exception. You will be an integral analyst focusing on privacy and data protection compliance initiatives.This is a full-time, hybrid role based in our Oakland or Denver offices, offering a blend of remote work flexibility and in-person collaboration. We encourage team members to connect in person for two days each week, fostering teamwork and innovation.

Since its inception, Fivetran has been dedicated to simplifying and ensuring reliable access to data, akin to the reliability of electricity. With our technology, customer data seamlessly arrives in warehouses, fully prepared for queries without the need for engineering or ongoing maintenance. We take pride in empowering more organizations each day to harness the power of data-driven decision-making.About the RoleFivetran is at the forefront of building data pipelines that fuel the modern data stack for countless companies. We are in search of a Senior Marketing Data Analyst to enhance our Marketing organization by extracting valuable insights from our extensive internal data. This position emphasizes analyzing marketing performance, evaluating campaign effectiveness, and analyzing funnel data to spur growth, refine expenditures, and facilitate informed decision-making.In this role, you will spearhead high-impact, cross-functional initiatives and cultivate trusted partnerships with marketing, sales, and product teams. You will establish and uphold essential marketing metrics, oversee pivotal data pipelines and dashboards, and contribute to the evolution of the team's analytics culture and best practices. If you thrive on unraveling campaign attribution, deciphering intricate datasets, and translating insights into tangible actions, this is your chance to make a significant impact.This is a full-time, hybrid opportunity based in our Oakland, CA office. Our hybrid work model balances remote flexibility with in-person collaboration, requiring two days in the office each week to foster team connectivity and collaboration.

Since its inception, Fivetran has been committed to simplifying data access, making it as reliable as electricity. Our platform ensures that customer data seamlessly arrives in warehouses, fully prepared for querying, without the need for engineering or maintenance. We take pride in empowering organizations to become fully data-driven through our technology.About the RoleAs a leader in building data pipelines for the modern data stack, Fivetran Support collaborates with customer teams globally to deliver an exceptional support experience. This role requires a blend of deep technical expertise and a customer-first approach.We are seeking a Customer Support Engineer with robust technical troubleshooting abilities, excellent communication skills, and a genuine passion for ensuring high-quality outcomes for customers. In this role, you will engage with both new and existing customers on complex technical issues, manage escalations professionally, and work closely with engineering and product teams to resolve issues and prevent future occurrences. By taking a holistic and collaborative approach, you will serve as a technical champion for customers within Fivetran, advocating for their needs while enhancing product quality and operational excellence.This is a full-time position based in our Oakland office. Our hybrid work model allows for a balance of remote flexibility and in-person collaboration, requiring two days in the office each week.

Since its inception, Fivetran has been dedicated to simplifying and enhancing data accessibility, ensuring it is as reliable as electricity. With our technology, customer data is seamlessly delivered to their warehouses in a structured format, ready for immediate analysis without the need for engineering or ongoing maintenance. We take immense pride in empowering organizations to harness the full potential of their data.About the RoleWe are in search of a Senior UX Researcher to become an integral part of our swiftly expanding Product organization. Your insights will be pivotal in shaping the trajectory of Fivetran's data pipeline platform for enterprises of all sizes. The ideal candidate embodies a blend of research expertise and business acumen, thriving in a collaborative environment while driving projects forward. You will immerse yourself in our customers' daily experiences, translating those insights into impactful product design decisions.Your portfolio should showcase compelling case studies that highlight your storytelling abilities, effective research methodologies, and the tangible impacts of your previous work.Fivetran fosters a vibrant, diverse, and supportive culture. We value Researchers who embody curiosity, humility, and a collaborative spirit, thriving on constructive feedback. If this resonates with you, we invite you to reach out with links to your work and experience. This role will report directly to the Director of UX Research from day one.This full-time position is based in our Oakland, CA office. Our hybrid work model promotes a balance of remote work and in-person collaboration, encouraging team connectivity through two office days each week.

Since its inception, Fivetran has been dedicated to making data access as seamless and dependable as electricity. With our cutting-edge technology, customer data flows effortlessly into their warehouses, structured and ready for analysis, without necessitating engineering or ongoing maintenance. We take pride in seeing more organizations harness our solutions daily to drive their data-centric initiatives.About the RoleWe are on the lookout for a Senior Pricing Operations Manager who will be pivotal in ensuring our pricing strategies are accurately implemented and uniformly applied across Salesforce CPQ, ERP, and other quoting platforms. In this vital position, you will convert approved pricing policies, promotions, bundles, and discount frameworks—established by our Pricing Leadership—into actionable system configurations that empower the Sales team.This role is particularly focused on operationalizing pricing structures within our systems and offering strategic guidance to Sales concerning various pricing scenarios. Collaborating closely with the Revenue Proposal-to-Order Lead, who oversees the broader CPQ architecture, guided quoting processes, and proposal automation tools, you will ensure that pricing policies are executed correctly within the quoting framework.This full-time, hybrid role is based in our Oakland, CA or Denver, CO offices, offering a balanced blend of remote flexibility and in-person teamwork, requiring two days in the office each week for collaboration and connection.What You’ll DoSystem Operationalization of Pricing PolicyTranslate approved pricing policies (discounts, promotions, bundles, and special terms) into actionable business requirements for our GTM systems team to implement in Salesforce CPQ, ERP, and related pricing systems.Develop pricing matrices, discount waterfalls, product catalogs, approval workflows, and quoting templates to ensure pricing accuracy and consistency.Collaborate with the Proposal-to-Order Lead and IT/Systems teams to design, test, and troubleshoot pricing configurations within the CPQ framework.Create and maintain thorough documentation for pricing-related system configurations and policies.Identify and implement opportunities for automation and efficiency enhancements in pricing logic and quoting processes.Quoting Operations SupportServe as a subject matter expert on pricing policies for Sales and the Deal Desk.Deliver training and enablement for sales teams on new pricing policies, system updates, and pricing best practices.

Since its inception, Fivetran has been on a mission to simplify data access, making it as reliable and essential as electricity. Our platform delivers customer data seamlessly into their data warehouses—canonical and ready for querying—without the need for engineering or maintenance. We take pride in empowering organizations to harness data effectively and become truly data-driven.About the RoleAs a Senior Product Manager on the Census team at Fivetran, you will collaborate closely with the founding team and cross-functional design and engineering teams to elevate the vision and capabilities of Fivetran. This role is pivotal in redefining how businesses leverage data for analytics, automation, and AI.You will integrate Census's reverse ETL capabilities with Fivetran's leading data platform, working in a dynamic environment characterized by high ambition and substantial ownership. Enjoy the recognition and benefits of an established leader while making a significant impact on our product’s future.This full-time, hybrid role is based in our Oakland, CA or Denver, CO office, blending remote flexibility with essential in-person collaboration twice a week.

At Fivetran, our goal has always been to make data access as seamless and dependable as electricity. With our innovative solutions, customer data flows effortlessly into their warehouses, structured and prepared for analysis without the need for engineering or ongoing maintenance. Join the growing number of organizations harnessing our technology to become genuinely data-driven.Perks and Benefits:100% employer-covered Medical, Dental, Vision, and Basic Life Insurance. Coverage begins on your first day!Options for Health Savings Account (HSA) or Flexible Spending Account (FSA)Generous paid time off (PTO) along with paid sick days, holidays, parental leave, and volunteer days401k matching programDonation matching program eligibilityMonthly stipend for cell phone expensesReimbursement for home office equipment to enhance your work-from-home experience!Opportunities for professional development and trainingVirtual company happy hours and engaging team-building activitiesPet Insurance — plus, you can bring your well-mannered pets to the officeCommuter benefits to ease transit and parking costs

Fivetran helps organizations access and use their data by making it easy to move information into data warehouses, ready for analysis. The company focuses on removing barriers to data access so teams can work with reliable, up-to-date information without heavy engineering work. Role Overview The Customer Support Engineer II will join the API Connector Team in Oakland, California. This role supports Fivetran’s customers by diagnosing and resolving technical issues, especially those related to data pipelines. The position combines technical troubleshooting with a strong customer focus, working alongside both internal teams and external partners to deliver timely solutions. Support Engineers at Fivetran advocate for customers and help prevent future issues through collaborative problem-solving. Work Location and Schedule This is a full-time, hybrid role based in the Oakland office. The schedule includes two days per week onsite, with the rest remote, to encourage both flexibility and in-person teamwork. Key Responsibilities Provide virtual technical support to Fivetran customers and partners. Work closely with customers and stakeholders to ensure satisfaction and resolve issues promptly. Investigate and solve technical problems within the Fivetran ecosystem using logs, internal and external tools, and your technical knowledge.

Since its inception, Fivetran has been dedicated to simplifying and securing data access, making it as reliable as electricity. Our platform ensures that customer data seamlessly arrives in their warehouses, fully prepared for querying without the need for engineering or maintenance. We take pride in empowering organizations to harness the full potential of their data every single day.About the RoleAt Fivetran, we are at the forefront of creating data pipelines that fuel the modern data infrastructure for thousands of businesses. We are in search of a Senior Principal Engineering Architect to spearhead the development of a dashboard and data modeling interface. The ideal candidate will be a seasoned leader, adept in modern tooling stacks and AI-driven tools. This role will involve organizing and implementing key components of a new, highly integrated product offering, along with contributions to an open-source repository.In this position, you will ensure the technical excellence of our code and services by conducting code reviews, contributing to architectural design, and mentoring junior engineers.This is a full-time hybrid role based at our Oakland, CA office. Our hybrid work model provides a balance of remote flexibility and in-person collaboration, requiring two days in the office each week to foster teamwork and innovation.

Fivetran seeks a Principal Software Engineer based in Oakland, California. This position takes a central role in setting the technical direction for Fivetran’s data integration products. The Principal Software Engineer leads architecture and design efforts, while also guiding a team of experienced engineers. Key Responsibilities Lead the development of software solutions for data integration products Mentor and support a team of engineers Make architectural decisions and shape design strategies Work closely with peers to address complex technical challenges Help define engineering standards and foster a collaborative team environment Requirements Proven experience leading software engineering teams Deep understanding of software architecture and design Comfort with large-scale systems and solving complex problems Interest in mentoring engineers and influencing team practices Enjoyment of modern technologies and collaborative work

Role overview The Vice President of Systems Engineering at Fivetran leads the engineering team based in Oakland, California. This executive position shapes the team’s technical direction and works closely with company leadership to maintain high engineering standards. The focus is on building scalable and reliable systems that support Fivetran’s products and adapt to evolving customer needs. Key responsibilities Guide and mentor the systems engineering team in Oakland Work with cross-functional teams to deliver dependable, high-quality systems Promote engineering best practices and encourage technical innovation Ensure solutions support Fivetran’s product goals and customer requirements

Since its inception, Fivetran has dedicated itself to simplifying and ensuring reliable access to data, akin to the way electricity is provided. With our solutions, customers receive their data seamlessly organized and ready to analyze in their data warehouses, eliminating the need for engineering or ongoing maintenance. We take pride in empowering more organizations to harness our technology daily and adopt a truly data-driven approach.About the RoleAt Fivetran, we are in the business of constructing data pipelines that support the modern data architecture for thousands of companies.We are looking for a passionate Senior Software Engineer to join our rapidly expanding team. You will play a vital role within the databases team by enhancing performance, improving reliability and architecture, and developing new features for our data pipeline services.This is a full-time, hybrid position based in our Oakland or Toronto offices. Our hybrid work model fosters a mix of remote flexibility and in-person collaboration, with two days a week dedicated to office attendance for team building and connection.

About the Role Speechify is hiring a Software Engineer to work on the iOS Core Product in Oakland, CA. This role centers on building and improving iOS applications that support a growing community of users. The work involves hands-on development, design, and ongoing maintenance of core features. What You Will Do Develop and refine iOS app features that improve user experience and functionality Work closely with teams across engineering, design, and product to deliver new solutions Maintain and update core product components to ensure reliability and performance Location This position is based in Oakland, CA, USA.

Remedy Scientific, based in Oakland, CA, focuses on restoring land affected by environmental pollutants. As a seed-stage startup, the team develops scalable, automated systems that blend chemical, hardware, and software approaches to remediate contaminated soil and return it to productive use. Role overview The Software Engineering Intern will help build data-driven applications and AI tools that support environmental workflows. This position offers the chance to take ownership of meaningful projects that contribute to land recovery and community well-being. What you will do Design and implement features for custom applications supporting environmental analysis and regulatory compliance. Assist in building AI-powered tools, including structured report generators, retrieval-augmented workflows, and data extraction pipelines. Work with varied environmental datasets to improve internal tools and analytical processes. Collaborate with engineers and subject matter experts to gather requirements and turn them into working systems. Write clean, maintainable, and well-tested code. Debug, refine, and extend existing software tools. Sample projects Develop pipelines to ingest site regulatory reports and environmental datasets, improving retrieval and analysis workflows using LLMs. Create tools that convert geologic data into structured sampling plans for field investigations and regulatory deliverables. Build systems that use AI to review and validate report content, flagging discrepancies before submission to regulators. Develop interactive GIS and visualization tools for exploring and analyzing environmental and spatial data. Requirements Currently enrolled in a Bachelor's program in Computer Science, Environmental Science, or a related field. Familiarity with programming languages such as Python, Java, or JavaScript. Understanding of data structures and algorithms. Interest in environmental issues and data analysis. Ability to work collaboratively as part of a team.

At Fivetran, we have consistently pursued our mission since our inception: to make data access as straightforward and dependable as electricity. Our technology ensures that customer data is seamlessly delivered to their warehouses, fully prepared for querying, without the need for engineering or ongoing maintenance. We take pride in the fact that more organizations are utilizing our technology daily to become genuinely data-driven.Job Overview We simplify the most laborious aspects of the data stack—ensuring that data arrives in the warehouse ready for querying, transformation, and insightful analytics. With no maintenance and no manual input required, we provide reliable data at scale.Currently, thousands of the world’s leading data-centric companies—from Fortune 500 firms to high-growth startups—trust Fivetran to manage billions of records daily and carry out millions of transformations through our platform. As demand for data in AI and analytics continues to rise, we are developing the infrastructure to support the next generation of intelligent businesses.Role OverviewIn your role as a Product Manager on our Enterprise Platform team, you will be instrumental in establishing the scalable, secure, and extensible framework that caters to thousands of enterprise customers.You will spearhead critical initiatives across the platform—focusing on enterprise-grade security and governance, user and workspace configurations, and observability tools—ensuring our customers can confidently configure, govern, and scale their use of Fivetran.This high-impact, high-visibility position is ideal for product leaders who excel in navigating technical challenges, engaging in tight feedback loops, and shaping long-term platform strategies. You will need to balance user-friendliness and self-service capabilities with enterprise-grade necessities such as scalability, security, and governance.This full-time role is based in our Oakland, CA office. Our hybrid work model allows for a combination of remote flexibility and in-person collaboration, including two days in the office each week for meaningful team engagement.

About Remedy ScientificAt Remedy Scientific, we are a pioneering seed-stage startup focused on solving the global crisis of environmentally contaminated land. Our mission is to create scalable and automated soil remediation solutions that restore contaminated areas to productive use. We achieve this by developing and implementing innovative integrated chemical, hardware, and software systems designed to eliminate harmful pollutants.Position OverviewWe are seeking a dynamic Software Engineering Lead to architect and develop the foundational backend systems for Remedy's platform. This role is ideal for a seasoned backend engineer eager to take full ownership of system design and implementation, while thriving in an environment of high autonomy, limited processes, and evolving requirements.In this pivotal position, you will define the technical direction for the backend, contribute significantly to early production code, and establish the engineering standards that will guide our team. As the role evolves, there may be opportunities to transition into engineering management or a head-of-software role, but the immediate focus will be on building robust systems.Key ResponsibilitiesDesign, develop, and take ownership of Remedy’s backend systems, effectively modeling workflows in software from the ground up.Architect APIs, services, and data models that facilitate complex and evolving workflows.Write production-grade code daily and remain actively engaged in critical backend processes.Set and refine technical direction by making pragmatic architectural trade-offs in a fast-paced, early-stage environment.Establish backend engineering best practices regarding testing, code reviews, deployment strategies, and observability.Collaborate closely with product, scientific, and frontend teams to translate real-world needs into reliable backend solutions.Prepare the groundwork for future engineers through clear code, documentation, and system design.Required QualificationsProven experience as a backend engineering lead, responsible for both architecture and execution while writing significant production code.Demonstrated experience in designing systems that progressively transform complex real-world inputs into reliable, structured representations.Strong skills in API and service design to support customer-facing reporting workflows and downstream consumption.

Everlaw is on the lookout for a dynamic Senior Manager of Customer Success who will play a pivotal role in building a top-tier Customer Leadership Team. This position is essential in driving results and implementing an effective consumption-based customer success strategy tailored for the technology sector. As an embodiment of our core values—mutual respect, egoless communication, a commitment to excellence, and an unwavering focus on client satisfaction—you will lead a dedicated team of Customer Success Managers and Associates. Your team will oversee the complete post-sale client journey within our Legal Enterprise segment.Your mission will be to cultivate a team that delivers an unparalleled customer experience by collaborating closely with clients to share best practices for integrating Everlaw into their technology ecosystems, managing escalations, and ensuring customers fully realize their investment's value. Additionally, you will engage in deep collaboration with various departments, including Sales, Business Development, Product, Engineering, Finance, Marketing, and the broader Customer Experience organization (including Support and User Education), to guarantee a value-driven user experience. Your contributions will significantly enhance our customers' daily experiences, drive growth for the company, and position you as a strategic leader within the Customer Success team.At Everlaw, we are dedicated to advancing justice by uncovering truth. Our vibrant company culture fosters professional development, offering an annual learning and development stipend, as well as regular manager check-ins to discuss career aspirations. If you seek a workplace that values passion, integrity, innovation, and a thirst for knowledge, we encourage you to apply. If you feel you may lack some qualifications, don't hesitate—at Everlaw, we believe there is no such thing as a 'perfect' candidate.This is a full-time, exempt position based in our Oakland, CA office, with a hybrid work schedule: in-office Monday, Wednesday, and Thursday, with the option to work from home on Tuesday and Friday.