Technical Writer / Editor

Join Prosidian Consulting as a Technical Writer / Editor, where your expertise will help craft clear, concise, and engaging documentation that supports our innovative projects. In this role, you'll collaborate with cross-functional teams to produce high-quality content, ensuring that complex information is easily understood by diverse audiences.

Join Prosidian Consulting as a Specification Writer and play a crucial role in shaping environmental management projects. In this position, you will collaborate with diverse teams to produce detailed specifications that guide project execution. Your expertise will contribute to sustainable practices and compliance with federal standards.

About United Risk United Risk is a global platform for property and casualty insurance underwriting and distribution. With more than 30 years in the industry, the company is recognized for deep technical expertise and an entrepreneurial approach. United Risk draws experienced professionals and partners with leading insurance entrepreneurs around the world. Role Overview The Underwriting Technical Assistant will join the Omaha, NE office to support a multi-line insurance team. This position plays a key part in processing underwriting transactions accurately, maintaining compliance with internal procedures, and providing essential administrative and technical support to underwriting staff.

Join our dynamic team as a Customer Service Technical Support Representative where you will be the first line of support for our valued customers. In this role, you will assist clients with technical inquiries, troubleshoot issues, and provide exceptional service to enhance customer satisfaction.

Opus1 is revolutionizing the way performing arts education is delivered through our innovative platform. As a premier SaaS CRM tailored for music and performing arts institutions, we empower organizations to effectively manage, expand, and engage their communities via our user-friendly software that connects administrators, instructors, and students seamlessly. Our dynamic startup is dedicated to fostering a vibrant environment for creative education to flourish!We are on the lookout for a passionate Technical Support Specialist to join our expanding team. In this role, you will be the cornerstone of our customer support efforts, providing exceptional assistance through chat, email, and phone, ensuring that each interaction exemplifies our commitment to quality and in-depth product knowledge.If you thrive on helping customers, enjoy problem-solving, and are dedicated to creating outstanding support experiences, we would love to hear from you.Your responsibilities will include:Managing customer interactions through in-app chat, email, and calls, ensuring prompt, accurate, and high-quality supportAssisting customers with their daily use of Opus1 and guiding DIY onboarding customers with real-time implementation queriesDiagnosing product issues and helping customers navigate workflows with clarity and confidenceEnsuring strong response and resolution times in accordance with support SLAsCreating insightful moments by helping customers gain a deeper understanding of the platformUtilizing HubSpot to manage, prioritize, and resolve tickets while maintaining excellent ticket hygiene (tagging, categorization, documentation)Adhering to triage and escalation procedures to ensure efficient issue routing and resolutionIdentifying recurring challenges and reporting trends to Support leadershipContributing to the upkeep of Knowledge Base articles, FAQs, and internal documentation to enhance self-service options and team efficiencyCollaborating cross-functionally with Customer Success, Onboarding, Product, and Sales teams to ensure a seamless customer experience and effective issue resolutionYou will be a great fit for this position if you possess:At least 1 year of experience in technical support, customer support, or help desk rolesStrong communication skills and a knack for problem-solvingA passion for technology and helping others

About the RoleJoin Remarcable, Inc., where we are revolutionizing the way electrical contractors and distributors interact, procure, and manage operations. Our innovative cloud-based platform enhances procurement, inventory, and tool management, empowering contractors with the efficiency and insights necessary to build the future.We are looking for enthusiastic Support Engineers who excel in customer assistance, workflow comprehension, software troubleshooting, and cross-team collaboration to resolve technical cases. This position is perfect for individuals eager to advance their careers in SaaS support, data troubleshooting, integrations, and systems thinking.If you enjoy solving complex problems, rapidly learning new technologies, and effectively communicating with clients, you will flourish in our dynamic environment.Key ResponsibilitiesTechnical Case ManagementAssess incoming support requests, categorize issues, and determine subsequent actions.Manage support tickets from start to finish, ensuring clear and consistent communication.Utilize structured troubleshooting methods to analyze system behaviors and workflow logic.Document replicable steps and provide detailed escalations as necessary.Data and System OperationsConduct basic data investigations using Excel and foundational SQL (or a willingness to learn).Assist Delivery Services with stock and tool uploads, as well as configuration tasks.Identify workflow discrepancies and highlight potential defects or mapping issues.Support system setup during customer onboarding or workflow modifications.Customer EngagementEngage with customers via phone, video, and email.Guide users through procurement, ordering, and tool management processes.Maintain a professional and solution-oriented demeanor in all interactions.Team Collaboration and DocumentationWork collaboratively with Customer Success, Supplier teams, Engineering, and Onboarding.Document troubleshooting processes, case trends, and internal knowledge resources.Participate in knowledge-sharing initiatives to enhance overall technical expertise.

Join our dynamic team at Smiths Group as a Field Service Technician I in Omaha. In this role, you will be responsible for delivering exceptional after-sales service and repair support to our clients. This is an excellent opportunity for individuals eager to start their careers in a hands-on technical environment, where you will gain valuable experience and skills.

Join our dynamic team at 360 IT Professionals as a Service Desk / Help Desk Analyst. In this pivotal role, you will be the first point of contact for clients seeking technical support and assistance. You will diagnose and troubleshoot technical issues and provide exceptional customer service to ensure client satisfaction.

Role overview The Field Service Technician I position at Quadient in Omaha centers on hands-on technical support for the company’s mailing and shipping solutions. The technician travels to client sites to ensure equipment is installed correctly, stays in good working order, and is quickly repaired if issues arise. This role involves both independent work and direct interaction with customers. What you will do Install mailing and shipping equipment at client locations Perform routine maintenance and diagnose technical problems Repair equipment promptly to reduce client downtime Respond to service requests and answer customer questions on site Develop technical expertise through practical, on-the-job learning

Pure Storage develops new ways for organizations to manage and protect their data. The company emphasizes creativity, technical expertise, and teamwork in its approach to data storage. Role overview The Senior Pre-Sales Systems Engineer - SLED supports public sector clients in Lincoln, Nebraska; Omaha, Nebraska; and St. Louis, Missouri. This position focuses on designing technical solutions that address each client’s specific data storage needs. What you will do Collaborate with sales teams to understand customer requirements and create tailored Pure Storage solutions. Serve as the technical expert during the sales process by explaining and demonstrating product features. Handle complex technical challenges and ensure solutions meet customer objectives. Guide clients through the sales cycle, from first contact through to solution delivery. Location This role is based in Lincoln, Nebraska; Omaha, Nebraska; or St. Louis, Missouri.