Senior Release Manager - Strategic Leadership Role

At NiCE, we embrace boundless challenges, pushing beyond our limits with ambition and a winning spirit. We set the highest standards and consistently exceed them. If you share our drive, we present an exceptional career opportunity that will ignite your passion.About the RoleThe Senior Release Manager is a pivotal strategic leader within the Release Manageme…

At NiCE, we embrace challenges and push the boundaries of innovation. As ambitious game changers, we strive for excellence in everything we do. We set lofty standards and consistently exceed them. If you share our passion for quality and innovation, we have an exceptional career opportunity that will ignite your passion and drive.What does this role entail?The Senior Automation Engineer is pivotal in developing, testing, and maintaining the NiCE CXone software platform. Your primary responsibilities will encompass all aspects of the NiCE CXone technology, including but not limited to test design and strategy for CXone products, automation of tests, conducting code reviews, resolving defects during the QA cycle, supporting the production environment, and collaborating with fellow developers in an agile team environment.How will you contribute?You will serve as a key senior QA professional within the R&D group, ensuring the highest quality of released content. Your role will involve reviewing new designs to identify potential quality issues and proposing viable solutions. You will actively engage in process inspection and improvement, monitor the team's tasks, and determine QA activities. Additionally, you will plan, define, and execute tests as part of your team's QA responsibilities while continuously analyzing the testing coverage across manual and automated tests. Monitoring both test and production environments and writing and maintaining end-to-end automated tests will also be part of your duties.

Role overview Nice Ltd. seeks a Business Analyst Specialist based in Pune, India. The position centers on using data to guide business decisions and strengthen operational strategy. Key responsibilities Collaborate with various departments to gather and review business data Analyze complex data sets to identify trends and patterns Translate findings into clear, practical recommendations Contribute data-driven insights to support strategic initiatives

Nice Ltd. is looking for a Software Engineer with strong skills in Java and Angular to help build and maintain software for the Actimize platform. This position is based in Pune, India. Role overview This role centers on developing and supporting software solutions that power the Actimize platform. The work involves both creating new features and ensuring existing applications run smoothly and efficiently. What you will do Design, implement, and refine software applications using Java and Angular. Work closely with colleagues from different teams to deliver solutions that address client needs. Contribute to ongoing improvements and optimizations of the Actimize platform. Requirements Experience with Java and Angular. Ability to collaborate with cross-functional teams. Strong problem-solving skills and a focus on delivering quality software.

At NICE, we embrace challenges without limits. We strive for excellence and aim to be the game changers in our industry. If you share our passion for innovation and success, we invite you to explore an extraordinary career opportunity with us that will ignite your professional journey. What is this role about?We are on the lookout for a highly experienced Business Consultant to join our Global Cloud Services team at NICE Actimize. This position focuses on comprehensive business development and consultative services aimed at financial crime solutions. You will play a pivotal role in driving business transformation, enhancing the adoption of NICE Actimize technologies, and delivering tangible results through our Business Consulting methodology.How will you contribute?You will work collaboratively with account teams, clients, and internal stakeholders to broaden our Cloud Professional Services presence. Your expertise will steer clients through transformative initiatives, while your leadership will ensure the seamless execution of consulting engagements.Key Responsibilities:Drive growth opportunities and support go-to-market strategies for Cloud ServicesServe as a trusted advisor throughout the customer lifecycleIdentify upsell and cross-sell opportunities within existing accountsLead and manage consulting engagements across global teamsProvide direct and indirect consulting tailored to client needsMentor team members and uphold quality assurance standardsDevelop actionable implementation plansDeliver consulting services in financial crime prevention and performance improvementEnsure measurable business impact and ROI for clientsPromote NICE Actimize solutions in collaboration with product and sales teamsBuild relationships within the partner ecosystem

At Nice, we embrace challenges and push our boundaries to achieve greatness. We are visionaries and innovators, striving to set and exceed the highest standards. If you have a similar mindset, we invite you to explore an extraordinary career opportunity that will ignite your passion.What does this role entail?Join our dynamic Cloud Operations team, delivering 24/7 critical support for our global clientele. As a Senior Cloud Database Administrator, you will be responsible for designing, automating, and optimizing our distributed database architecture utilizing MySQL, Postgres, MongoDB, and Amazon RDS. Your expertise will be essential in ensuring high availability, scaling our infrastructure through automation, and collaborating closely with our engineering team to enhance our data models, support application development, and drive data analytics initiatives.

At Nice, we continuously push our boundaries. We're driven, innovative thinkers, and we strive for victory in every endeavor. Our commitment to excellence sets us apart, and if you share our passion, this role could ignite your career journey.What does the role entail?The Client Services Project Manager serves as a vital partner to Nice's clients, delivering both proactive and reactive support post-implementation to align with customer priorities and our business objectives. You will build and maintain strategic relationships across various client business units, influencing activities to ensure service excellence for designated accounts. As a subject matter expert in Nice Solutions, your goal will be to maximize the value derived from our offerings. You will act as the primary liaison between our clients and Nice's support teams, addressing critical issues, challenges, and requests related to escalations and unmet expectations.How will you contribute?Oversee the project lifecycle from initiation through to deployment, including data acquisition, configuration, validation, and tuning.Manage all project tasks, including schedules, budgets, and resources, ensuring high-quality solutions are delivered within specified time and cost constraints.Establish and maintain effective communication with key members of the client team, including business users and management.Prepare and present project status reports to keep stakeholders informed about progress and challenges.Develop and uphold standard practices for client implementations that align with the project manager's operational model.Communicate customer needs and concerns to the product management team, R&D, and other internal stakeholders.Create and manage detailed project plans, defining schedules, resource allocation, and tracking progress.Engage in project discussions at a high level concerning both functional and technical aspects.

At Nice, we believe in pushing boundaries and redefining the status quo. We are passionate about challenging our limits and making a significant impact in the industry. If you share our ambition and drive to excel, we invite you to explore a career opportunity that promises to ignite your potential.What does the role entail?This position is centered on delivering exceptional customer-focused application support. We are seeking a skilled Engineer to become a vital part of our expanding Cloud team, taking the lead on client projects in our cloud environment.How will you contribute?Execute operational tasks such as monitoring application server health and managing service recycling.Diagnose and resolve operational challenges, including batch failures, network disruptions, and client data feed errors.Oversee server performance metrics, including memory usage, CPU load, file systems, and database operations.Maintain thorough operational documentation, such as incident records and run books.Create metric reports, including daily production updates.Handle client support tickets and requests in alignment with service SLAs.Resolve level 2 and level 3 issues, encompassing application support, database management, and data center challenges, while documenting findings in the customer support portal.Provide on-call support during off-hours and be available for work during non-standard shifts.

At NiCE, our ambition knows no bounds. We thrive on challenges and redefine limits in our pursuit of excellence. We are innovators, driven to succeed and committed to achieving the highest standards in everything we do. If you share our passion and drive, we invite you to explore an exciting career opportunity that will ignite your potential.What does the role involve?As a Senior Program Manager, you will lead the oversight of key projects and initiatives aligned with the strategic objectives of the organization. Collaborating with diverse teams, you will ensure that projects are executed successfully, delivered on schedule, and meet our stringent quality benchmarks.How will you contribute?Clearly define project scope, objectives, and deliverables in collaboration with senior leadership and stakeholders.Craft and maintain comprehensive project plans to monitor progress and ensure timely milestone achievement.Track project performance, proactively identifying risks and issues while providing regular updates to stakeholders and management.Work in synergy with cross-functional teams to address and resolve project challenges.Assume full Agile project management responsibility, encompassing scope, quality, resource allocation, risk management, timelines, and organizational readiness.Foster strong relationships with key stakeholders to guarantee project alignment with business goals.Adhere to project management methodologies and continuously refine our project management processes and tools.Lead project meetings and facilitate effective communication among teams and stakeholders.

At NiCE, we embrace challenges without limits. We are driven, innovative, and always strive for excellence. If you share our ambition, we invite you to join us for an exhilarating career opportunity that will ignite your passion.What does the role entail?This role involves leading multiple R&D teams focused on developing a suite of enterprise-level and cloud-scale products.We seek a seasoned R&D leader who is enthusiastic about building and managing cloud-native, highly distributed products utilized by millions of users within a SaaS framework. You should possess a solid grasp of agile development methodologies and excel at leading high-performing R&D teams.How will you contribute?Direct a team of skilled engineers, including Development and QA professionals. Oversee all personnel aspects, such as recruitment, performance reviews, mentoring, and promotions.Take ownership of the development and delivery of the components for which your team is accountable.Collaborate with the Product Owner and Software Architect to plan product development activities.Act as the Scrum Master for the development team.Engage with the Scrum team to encourage best practices and continuous improvement.Work collaboratively with team members on development tasks, conduct code reviews, and ensure adherence to high engineering standards, including Test Automation and Unit Testing.Join the leadership team, participating in release planning and product strategy.Serve as the engineering contact for managing product defects and support inquiries.

At NiCE, we embrace challenges and redefine our limits. We are passionate innovators and champions of change, aiming for excellence in everything we do. If you share our ambition, we invite you to explore a career opportunity that will ignite your passion and drive.Tech Manager (Engineering) – Performance & Platform ExcellenceHow will you make an impact?Lead and develop a high-performing engineering team dedicated to ensuring performance, scalability, and reliability across the platform.Establish and implement a performance engineering strategy adopted by multiple product teams.Oversee a center of excellence, defining standards, frameworks, and governance for performance testing and scalability.Advance the evolution of performance testing frameworks and tools such as JMeter, BlazeMeter, Gatling, or similar.Drive the development of AI-powered testing and analysis capabilities to enhance efficiency and insight.Integrate performance testing into CI/CD pipelines for early detection and resolution of production issues.Collaborate with architecture, product, and engineering teams to identify risks and influence system design for scalability.Equip teams with production-like testing environments, tools, and data strategies.Provide comprehensive visibility into performance health, risks, and roadmap progress.

At NiCE, we believe in pushing boundaries and redefining what's possible. Our ambition drives us to be game changers who always strive for excellence. If you share our passion for innovation and success, we invite you to explore an incredible career opportunity that promises to ignite your potential.What does the Resource Manager role entail?The Resource Manager is responsible for optimizing and enhancing our human resources by effectively planning, implementing, and evaluating employee relations and HR policies. As the pivotal point for all resource needs within the CXone professional services (PS) team, you will collaborate closely with various stakeholders including PS Directors, Client Services Managers, Project Managers, and professional services engineers. Your role will be crucial in ensuring the efficient scheduling and assignment of resources to bid efforts.What impact will you make?Fulfill operational resource requirements by efficiently scheduling and assigning personnel while monitoring work outcomes.Maintain an up-to-date database detailing the qualifications, skill sets, and experiences of each team member.Provide timely updates regarding resource availability.Proactively forecast workload and take necessary steps to manage it.Mitigate risks associated with immediate resource deployment.Analyze and address resource requirements effectively.Conduct regular meetings with project managers to discuss upcoming opportunities.Resolve scheduling conflicts and clashes efficiently.Guide and support staff in their roles through counseling and performance monitoring.Align resources strategically based on skill sets, market demands, products, and client needs while recommending areas for team development.Generate regular and ad hoc reports for management as needed.Be flexible to work in the time slot of 5:30 PM to 2:30 AM IST to accommodate our American clients.Enhance professional knowledge by participating in relevant educational workshops.Advise management on educational programs that support skill development and career progression for the team.Recommend process improvements in Resource Management practices.Collaborate closely with project managers and lead engineers to eliminate roadblocks and enhance workflow.

At Nice Actimize, we continuously push boundaries. Our ambition drives us to innovate and excel. We set high standards and consistently surpass them. If you're passionate about making an impact, this is your chance to ignite your career with us.What’s this role about?As part of our mission at Actimize, we are dedicated to preventing financial crimes. We are developing an advanced Fin-Crime Investigation & Detection system that utilizes external data integrations and comprehensive insights. We are looking for a passionate and energetic individual to join our growing X-Sight Monitor Data Science and AI team as a Specialist Data Analyst (AML).Your Impact:Nice Actimize is the premier provider of financial crime, risk, and compliance solutions for financial institutions globally, consistently recognized as the leader in this field.We value the contributions of every employee, as they are vital to our success. To attract top talent from around the world, we provide a dynamic work environment, competitive pay, comprehensive benefits, and excellent career advancement opportunities. Join us to share, grow, and learn in a respected, fast-growing organization.This innovative SaaS platform empowers our clients, including some of the largest financial institutions worldwide, to develop solutions aimed at combating financial crime.Do you have what it takes?8–12 years of relevant experience, with a minimum of 3 years in Anti-Money Laundering.In-depth knowledge of financial crime regulations, compliance, and risk management, particularly in AML Detection.Proficient in SQL (knowledge of Python is a plus).Experience in Product Development or Product Management is advantageous.Familiarity with Cloud technologies is a plus.Act as a Subject Matter Expert (SME) to support product requirements and domain knowledge. Analyze data and deliver analytical features and logic for AML.Strong problem-solving and analytical skills.Excellent verbal and written communication abilities.Ability to engage effectively with both technical and non-technical stakeholders.

Role overview Nice Systems Ltd. seeks a Cloud Operations Engineer based in Pune, India. The role centers on keeping cloud services stable, reliable, and scalable. Day-to-day work involves direct interaction with cloud infrastructure, with an emphasis on solving technical problems as they arise. What you will do Monitor and manage cloud infrastructure to ensure smooth operations Identify and resolve technical issues that impact cloud services Follow established best practices to uphold service reliability and performance Work as part of a team supporting a growing cloud environment Location This position is based in Pune, India.

Role overview Nice Systems Ltd. seeks a Senior Business Analyst for its Pune, India office. This role centers on developing business solutions and improving operational efficiency. The analyst partners with stakeholders to understand needs, review current processes, and deliver insights that advance company objectives. What you will do Work with stakeholders to gather and clarify business requirements Examine existing processes to spot opportunities for improvement Convert business needs into clear, actionable recommendations Serve as a bridge between IT and business teams, ensuring technology supports business goals Role impact This position plays a key part in aligning technology solutions with business priorities, ensuring practical outcomes that support strategic direction.

nice is seeking a Conversational Designer to help shape user interactions across multiple platforms. This position is based in Pune, India. Role overview This role centers on designing clear and engaging conversational experiences. The Conversational Designer works closely with other teams to build and refine dialogue flows, always aiming for intuitive and satisfying user interactions. What you will do Create and improve conversational flows for digital products Collaborate with cross-functional teams to align on design goals Focus on making user interactions seamless and impactful Location This position is located in Pune, India.

At NiCE, we embrace challenges to push our limits and redefine industry standards. We are driven by ambition, innovation, and a commitment to excellence. If you share our passion for achieving remarkable results, we invite you to explore a transformative career opportunity with us.What does the role entail?The Senior DevOps Engineer is an integral member of our software engineering team, primarily focused on creating and managing automated delivery pipelines that ensure high-quality and reliable production-level outcomes.How will you contribute?Oversee application deployments across various environments: development, testing, staging, and production.Collaborate with cross-functional teams, including Development, QA, SRE, and Operations to ensure seamless deployment cycles.Diagnose deployment issues, uncover root causes, and implement effective solutions swiftly.Configure, maintain, and manage Windows servers, IIS, and associated deployment components.Utilize GitHub for version control, repository management, and deployment workflows.Develop and sustain automation scripts using Python and PowerShell to enhance deployment efficiency.Ensure compliance with deployment standards, documentation, and release management processes.Drive continuous improvement initiatives by identifying automation opportunities and optimizing deployment practices.Maintain up-to-date configuration documentation and deployment guidelines.

At Nice Ltd., we embrace challenges and strive to exceed our limits. Our ambition drives us to be game changers in the industry, and we are committed to winning with excellence. If you share our passion for innovation and excellence, we invite you to explore an extraordinary career opportunity that will ignite your professional journey.What does the role entail?As a Senior Automation Engineer Specialist, you will lead initiatives to enhance quality engineering through the development of scalable automation frameworks. You will implement an automation-first strategy throughout the software development life cycle (SDLC), collaborating closely with engineering, product, and DevOps teams to ensure high-quality releases. Your role will involve working with Professional Services, Cloud Operations, and Customer Success Management (CSM) teams to address customer issues based on priority.How will you contribute to our success?Define and implement QA strategies informed by risk assessments and production insights.Design and maintain robust automation frameworks using Python and Java.Enhance existing automation suites utilizing Robot Framework, Selenium, and Playwright.Promote shift-left testing methodologies across UI, API, and backend systems.Manage regression testing cycles and ensure the quality of releases.Integrate testing processes into CI/CD pipelines.Work collaboratively with Agile teams to provide quality metrics and insights.

Location: Pune, India Role Overview NiCE is seeking a Senior Automation Engineer to help ensure the quality and reliability of our distributed applications. This role blends manual and automated end-to-end testing, with a focus on designing and maintaining scalable automation frameworks. The position also involves using AI agents to strengthen automation processes and expand test coverage. What You Will Do Work closely with a cross-functional, distributed Scrum team focused on product development and support. Develop API, automation, and integration tests for products built to operate at cloud scale. Perform manual testing and build automation test suites for regression and new features. This includes verifying data in both applications and databases, as well as automating deployment and data generation tasks. Maintain and enhance the automated testing framework and related tests. Contribute to new feature development by sharing insights on system behavior, following the team’s “done” criteria. Support customer integration testing as needed. About NiCE NiCE values growth through challenge and strives for excellence. The team welcomes those who want to drive innovation and make a real impact in their careers.

At Nice Ltd., we believe in pushing boundaries and transforming challenges into opportunities. We are driven by ambition and a commitment to excellence, striving to surpass our own high standards. If you share our drive and passion, we invite you to join us in a career that ignites your potential.What will you be doing?As a Senior Automation Engineer, you will spearhead the design and implementation of automation frameworks and AI-driven testing solutions utilized by various teams. This position emphasizes engineering scalable systems and tools, transforming real-world processes into reusable automation and intelligent validation.Your impact will include:Creating, developing, and maintaining shared automation frameworks and platform components for cross-team use.Expanding upon AI-enabled automation solutions, focusing on intelligent validation and test generation.Developing service-level and API automation, ensuring comprehensive coverage across distributed systems.Integrating automation within CI/CD pipelines to facilitate continuous validation at scale.Collaborating with architects and engineering teams on backlog-driven platform development.Enhancing automation efficiency through AI-assisted development, test generation, and analysis.Identifying and troubleshooting issues across automation, services, and system interactions.