Senior IT Support Specialist

As a Senior IT Support Specialist at ananinja, you will play a pivotal role in ensuring the smooth operation of IT services across all company locations. Your expertise in delivering exceptional technical support and resolving intricate issues will be crucial. In this leadership position, you will supervise the IT support team, collaborate with various busin…

Join our dynamic team at playmirai as a Senior IT Support Specialist, where you will take full ownership of our IT operations and endpoint management. This pivotal role is essential in enhancing, managing, and scaling our device management, collaboration tools, and core IT infrastructure. The ideal candidate is someone with extensive hands-on experience, thrives in fast-paced environments, and is adept at managing systems from start to finish.Key Responsibilities:• Administer and provide advanced support for Google Workspace, including user lifecycle management, security settings, and organizational policies.• Manage and optimize Slack administration, focusing on workspace configuration, integrations, permissions, and user management.• Troubleshoot and support network-related issues, possessing an intermediate understanding of networking concepts (LAN/WAN, VPNs, firewalls, DNS, DHCP).• Implement, manage, and maintain an endpoint management / RMM solution (e.g., Ninja, Jamf, or similar).• Oversee patch management, OS updates, and software deployments across company devices.Lead or support the implementation of a scalable endpoint management strategy for laptops and other endpoints.Ensure systems are secure, up-to-date, and comply with IT best practices.Provide escalation-level support and guidance for intricate IT issues.Document processes, configurations, and standards to enhance operational efficiency.Requirements:3–5 years of hands-on IT experience, preferably in a growing or dynamic environment.Extensive experience in administering Google Workspace.Strong experience managing Slack.Intermediate knowledge of networking fundamentals.Proven experience in deploying or managing an RMM or endpoint management solution (e.g., Ninja, Jamf, Intune, or similar).Experience in managing patching, updates, and device compliance across various machines.Prior experience in a Managed Service Provider (MSP) setting is highly desirable.Desirable Skills:Experience supporting both macOS and Windows environments.Familiarity with security best practices for endpoint and identity management.Experience supporting remote or hybrid teams.What We Seek:A self-starter who can take ownership and propel IT initiatives forward.A professional comfortable working independently while collaborating with cross-functional teams.A problem-solver who balances technical depth with practical solutions.

Role overview petroapp is hiring an IT Support Specialist based in Riyadh, Saudi Arabia. This role requires at least one year of relevant experience. The specialist will help keep IT systems reliable, respond to technical problems, and support users across the company. Day-to-day work involves troubleshooting and maintaining both hardware and software to ensure smooth operations. Main responsibilities Deliver technical support to end-users both onsite and remotely. Diagnose and resolve issues with hardware, software, and networks. Install, configure, and maintain computer systems and applications for optimal performance. Provide ongoing support for IT systems, especially within Windows Server environments. Address Windows Server tasks such as Active Directory, DNS, DHCP, Group Policy, user access, and server performance. Manage client connectivity through LAN, Wi-Fi, and VPN solutions. Monitor system performance to maintain availability and reliability. Troubleshoot and support network infrastructure and connectivity issues. Document technical issues, solutions, and IT procedures clearly. Assist with system upgrades, patches, and security updates as needed. Requirements At least 1 year of relevant IT support experience. Experience supporting Windows Server environments.

The RCM Application Support Specialist plays a vital role in ensuring the effective support and implementation of the TrakCare product. This position involves leveraging application expertise in areas such as product support, requirement analysis, field design documentation, and testing of change requests. As a key resource for our partners, the Applications Support Specialist is expected to contribute to the overall success of the team. We are looking for creative, motivated, and dynamic problem-solvers who are eager to collaborate with leading healthcare organizations worldwide. This role not only offers you the chance to make a significant impact but also encourages personal and professional growth within the company. You will be paired with a mentor who will assist in enhancing your application knowledge, as well as your professional and personal skills, ensuring a robust career development trajectory. Our training program caters to various experience levels and can include classroom sessions, e-learning, project work, and external training courses, all designed to immerse you in the InterSystems environment.

Join our dynamic team as an IT Help Desk Support Specialist! You will be the first point of contact for technical assistance, providing support for computer systems, hardware, and software. Your expertise will be crucial in resolving user queries and system issues promptly and professionally, ensuring that our operations run smoothly.

Take charge of the complete support operating model for AI and enterprise technology solutions, guaranteeing seamless operations following handover through well-defined SLAs, rigorous support processes, and professional client interactions.Key ResponsibilitiesSupport Governance & SLA Ownership:Define, finalize, and enforce Support SLAs which include:Coverage windowsResponse and resolution timesEscalation levels and responsibilitiesEnsure SLAs align with contracts, CoCs, and client expectations, avoiding verbal assumptions.Serve as the sole owner of support accountability, resolving ambiguities among PMs, technical teams, and clients.ITIL-Aligned Support Operations:Establish and oversee ITIL-based support workflows, including:Incident managementService request handlingEscalation and major incident managementRoot Cause Analysis (RCA)Implement a systematic ticketing, triage, and prioritization model between internal teams and clients.Prevent informal support requests from bypassing established processes.Client Communication & Escalation Control:Lead all client-facing support communications with clarity and professionalism.Manage high-pressure incidents without impacting project delivery or executive attention.Ensure escalations are:Evidence-basedSLA-referencedClearly actioned with responsible parties and timelinesSupport Execution & Team Leadership:Lead and coordinate the technical support team to ensure:Timely response and resolutionConsistent communication standardsClear handover between shifts and teamsAct as the operational bridge connecting:SupportEngineering / AI teamsPMO (when delivery impact exists)Reporting & Continuous Improvement:Generate support performance reports, covering:SLA complianceIncident trends and recurring issuesRoot causes and corrective actionsDrive continuous improvement initiatives aimed at:Reducing recurring incidentsEnhancing system stabilityBoosting client satisfactionKnowledge Management & Readiness:Establish and maintain a support knowledge base, including:Known issuesWorkaroundsEscalation guidesEnsure support readiness before go-live:System handover completedDocumentation validatedSupport scope clearly defined

Serve as the primary point of contact for customer inquiries across diverse channels including phone, email, social media, surveys, and maps. Deliver informative and relevant responses to enhance the customer experience and satisfaction. Monitor customer feedback diligently, logging complaints and suggestions to facilitate continuous service enhancements. Exhibit extensive knowledge of Morni's products and services to effectively address customer questions. Resolve customer issues promptly and efficiently, ensuring a positive outcome for every interaction. Engage in follow-ups to verify that customer concerns are fully resolved, thereby building trust and loyalty. Utilize customer service expertise to maximize the effectiveness of each customer engagement. Implement skills acquired from company training programs. Systematically document and manage customer interactions, including inquiries, accounts, orders, and complaints. Escalate unresolved matters or customer concerns to the Team Leader for prompt resolution. Uphold the confidentiality of customer and client information. Adhere to company policies and procedures with diligence. Achieve set targets in areas such as sales, order processing, lead generation, and appointment scheduling. Actively engage in training and team meetings to remain informed on the latest developments. Follow the established work schedule while accommodating business needs, including flexible working hours and locations. Perform additional responsibilities as assigned, aligning with the role's scope.

Role Overview Gathern is seeking a Senior IT Operations Specialist in Riyadh to guide and strengthen IT operations, infrastructure, and service delivery. This role focuses on keeping technology environments secure, stable, and in line with industry standards. Main Responsibilities Direct IT operations to maintain secure and reliable technology across the organization. Oversee identity and access management, enforce multi-factor authentication, and apply Zero Trust controls for Microsoft 365, Google Workspace, and internal apps. Maintain governance of ISO 27001 and NCA-ECC IT controls, including documentation and audit readiness. Supervise the IT team and external support partners, delegate assignments, and track performance to ensure timely service. Manage system migrations, such as moving from Google Workspace to Microsoft 365, while safeguarding data integrity and minimizing downtime. Champion ongoing improvements to IT processes and service management frameworks. Maintain and audit the IT asset register, software licensing, and configuration management database. Enforce compliance with endpoint security, device encryption, and patch management policies. Handle procurement and vendor onboarding, ensuring all align with security requirements. Conduct disaster recovery tests and access governance reviews to support business continuity. Work closely with Engineering, Security, and Data teams to align IT operations with compliance needs and business goals. Monitor IT security and infrastructure health, providing regular updates to management. Coordinate IT activities during audits and security assessments. Lead user training and awareness programs to encourage secure system practices.

Job Objective:To provide administrative and technical support to the sales team, ensuring smooth business operations and contributing to achieving sales targets by preparing proposals, processing orders, and following up with clients.Key Responsibilities:Assist the sales team in preparing commercial proposals, contracts, and related documentation.Enter and process purchase orders in the system, ensuring their accuracy.Monitor the status of orders and coordinate with other departments such as warehousing, shipping, and customer service.Respond to customer inquiries and assist them with any issues regarding orders or invoices.Prepare periodic reports on sales performance and track key performance indicators (KPIs).Maintain an updated and accurate customer database.Coordinate meetings and presentations for the sales team.Contribute to the improvement of sales-related processes and procedures.

infinitepl seeks a Senior IT Security Specialist based in Riyadh. The position centers on safeguarding information systems and ensuring alignment with industry compliance standards. This role combines policy development with active participation in incident response. Key responsibilities Create and maintain security policies across the organization Perform risk assessments to find and address system vulnerabilities Respond to security incidents, coordinating mitigation and follow-up actions Support ongoing improvements to the security of internal systems Requirements Proven background in IT security, including policy development and managing incidents Skill in evaluating risks and proposing actionable solutions Understanding of relevant industry compliance standards

Join our dynamic team at ananinja as a Senior IT CCTV Operations Specialist. In this pivotal role, you will oversee, monitor, and maintain our advanced CCTV systems across various locations, ensuring optimal security, system reliability, and seamless operational continuity.Key Responsibilities:Continuously monitor live CCTV feeds to ensure system reliability across all sites.Conduct daily system health assessments, including cameras, storage, and recording functionalities.Identify, document, and report any system anomalies, outages, or suspicious activities.Retrieve and manage CCTV footage for incident investigations and inquiries.Address CCTV support tickets and resolve issues within Service Level Agreements (SLA).Troubleshoot and resolve hardware, software, and network issues related to CCTV systems.Perform system upgrades (firmware/software) and escalate critical issues as necessary.Carry out preventive maintenance and thorough physical inspections of equipment.Replace malfunctioning equipment and provide support for field operations.Maintain robust system documentation, access control, and compliance records.Collaborate with vendors for repair, replacement, and technical support.

JASARA PMC is on the lookout for a seasoned Senior Portfolio Scheduling Specialist to elevate our Project Management Office (PMO). This pivotal role demands a proactive professional adept at strategically developing, managing, and optimizing the schedules of a diverse portfolio of intricate projects. Your input will be essential in aligning project execution with our organizational goals, ensuring punctual delivery, and upholding the highest quality standards. As a member of our dedicated team, you will utilize advanced scheduling methodologies to effectively support and guide various project teams.Key ResponsibilitiesCreate and sustain detailed schedules for multiple projects, programs, and the overall portfolioConsolidate project schedules into a master portfolio schedule for comprehensive project trackingCollaborate with project managers to ensure cohesive alignment of project plans and timelinesOversee the identification of dependencies and milestones across projectsEvaluate and analyze schedule submissions from project teams and contractorsMentor and coach junior staff on scheduling best practicesEstablish and monitor key performance indicators related to scheduling efficiency

Join an innovative team at ananinja as an IT Service Desk Specialist. In this pivotal role, you will be the frontline for IT support, efficiently resolving technical issues and managing service requests to facilitate seamless business operations.Key Responsibilities:Respond to IT incidents through ticketing systems, providing top-notch first-line support.Diagnose and troubleshoot hardware, software, and network issues across various devices including desktops, laptops, and printers.Resolve issues promptly within SLA and escalate complex cases to the appropriate teams.Manage user accounts including creation, access management, and password resets.Assist in onboarding and offboarding processes for users.Install, configure, and maintain IT devices and assets to ensure operational efficiency.Document processes, maintain records, and generate reports for IT management.Deliver user support and training on basic IT concepts and systems.Advocate for cybersecurity best practices and heighten awareness among users.Analyze recurring issues and propose actionable improvements.

Role Summary:We are seeking a dynamic and results-oriented Senior Campaign Specialist to spearhead and implement innovative digital marketing campaigns across diverse channels. This pivotal role will emphasize social media strategy, search engine optimization (SEO), email marketing, and lead generation initiatives. You will utilize a data-driven approach to ensure that all campaigns not only meet performance metrics but also adhere to communication regulations.

Are you passionate about your work and eager to make a meaningful impact in people's lives? Do you thrive in a dynamic environment where innovation and creativity are celebrated? If so, we invite you to join our team at webook.com, the leading event ticketing and experience booking platform in Saudi Arabia. With cutting-edge technology and a commitment to excellence, we have facilitated over 2 billion sales for some of the Kingdom's largest mega-events.Role OverviewThe Senior Sales Specialist plays a crucial role in driving substantial revenue growth by managing complex deals, securing strategic partnerships, and consistently exceeding sales goals. This position oversees the entire sales cycle while exemplifying best practices in sales execution, deal management, and CRM utilization.Key ResponsibilitiesLead Generation & Strategic ProspectingActively generate and develop high-quality leads through proactive outreach, referrals, and market analysis.Evaluate potential partners based on Ideal Customer Profile (ICP), commercial viability, and long-term revenue prospects.Establish and nurture a robust pipeline of qualified opportunities.Sales Leadership & Deal OwnershipManage the complete sales process from initial contact through to contract signing.Conduct high-stakes discovery, presentations, and negotiations with senior stakeholders.Structure, negotiate, and finalize complex agreements while adhering to established commercial guidelines.Foster urgency and maintain momentum throughout longer sales cycles.Revenue & Performance ManagementAchieve and surpass monthly and quarterly revenue targets consistently.Accurately forecast revenue and ensure pipeline integrity.Document all sales-related activities, deal stages, and next steps in the CRM effectively.Proactively identify potential risks and opportunities, addressing them swiftly.Cross-Functional CollaborationCollaborate closely with onboarding, operations, finance, and account management teams to ensure seamless partner activation.Mentor junior sales staff by sharing knowledge, best practices, and offering informal coaching.Provide valuable feedback to product, operations, and leadership teams based on insights from partners and market trends.Process, Governance & ImprovementMaintain high standards of deal quality, thorough documentation, and commercial discipline.Contribute to the enhancement of sales processes, playbooks, and tools.Share competitive intelligence and market trends to inform strategic decision-making.

Join JASARA PMC as a Senior Contract Specialist and play a crucial role in managing the contract lifecycle for our projects. We are looking for a detail-oriented and proactive professional who can ensure that all contracts are strategically aligned with our organizational goals while meeting legal and compliance standards.Key Responsibilities: Draft, review, and negotiate a wide range of contracts, including vendor agreements, client contracts, and service agreements. Ensure compliance of contracts with legal, regulatory, and organizational standards. Work collaboratively with cross-functional teams to evaluate contract needs and advise on terms and conditions. Identify potential risks in contracts and devise effective strategies to mitigate them. Maintain a centralized contract database, monitoring key deadlines and compliance requirements. Oversee contract performance and facilitate necessary amendments or renewals. Educate internal stakeholders about contractual obligations and best practices in contract management. Enhance contract management processes and propose improvements to increase efficiency. Provide training to team members on best practices in contract management.

Join gathern as a Senior Specialist in Customer Experience, where you will be a pivotal member of the Host Experience team. Your role will involve spearheading initiatives such as the deployment of loyalty programs, resolving claims, and fostering professional host engagement. Collaborate closely with the manager to enhance host satisfaction and retention.Key Responsibilities:Design and execute the Host Loyalty Program in collaboration with management.Oversee the claims process, ensuring fair and prompt compensation for hosts.Facilitate the Host Advisory Board, coordinating sessions and tracking action items effectively.Analyze host feedback and usage metrics to pinpoint areas for application improvements.Create customized experiences and support packages for professional hosts managing five or more units.Assist in onboarding and continuous training for new hosts to ensure consistent engagement.Monitor host satisfaction and retention metrics, providing valuable insights to leadership.Collaborate with the guest experience team on policy assessments and unified service initiatives.

The Senior Specialist, Scheme Relationships at Checkout.com focuses on building and maintaining strong connections with payment schemes. This position is based in Riyadh and centers on supporting the company's growth within the evolving payments sector. Role overview This role involves working closely with various internal teams to create and implement strategies that improve Checkout.com's services. The Senior Specialist will help identify opportunities to strengthen partnerships and streamline operations related to payment schemes. Key responsibilities Manage and nurture relationships with payment scheme partners. Collaborate with cross-functional teams to support business objectives. Contribute to strategy development for service enhancements and operational improvements. Location This position is based in Riyadh.

Join Unifonic, a proudly recognized Great Place to Work®, where innovation meets creativity in the SaaS industry. Our vibrant team of 500 dedicated professionals is committed to transforming business communication for over 5000 customer-focused companies.At Unifonic, we foster a collaborative and enjoyable work atmosphere that encourages creativity and the exchange of ideas. As stakeholders in our success, we are not just communicators; we are Unifones. Become part of our journey to make a significant impact!About Our Team:The finance team at Unifonic plays a crucial role in maintaining the financial health and stability of our organization. Comprising experts in financial planning, budgeting, reporting, procurement, and business assurance, we collaborate closely with all departments to ensure we are making strategic financial choices that align with our overarching company objectives.We are currently on the lookout for a Senior Tax Specialist who will spearhead our multinational tax strategy across Middle Eastern markets where our SaaS solutions are utilized. This pivotal role aims to enhance our tax efficiency while ensuring compliance across various jurisdictions, particularly focusing on zakat obligations in Saudi Arabia and corporate tax in other regions.Your Role in Shaping Communication's Future:Deliver expert tax advice that influences financial planning and corporate decisions.Anticipate and mitigate tax risks proactively to safeguard operations.Design tax-efficient structures to enhance our overall financial performance.Supervise group-wide transfer pricing policies and intercompany arrangements in accordance with OECD and local guidelines.Act as the central point of expertise for all tax-related issues across jurisdictions.Ensure tax considerations are incorporated into strategic initiatives, M&A activities, and expansion plans.

Join Our Team as a Senior Specialist in Product OperationsCollaborate closely with Product and Engineering teams to ensure that product features undergo thorough testing prior to launch.Enhance your stakeholder management skills to effectively handle business requests and align priorities.Participate actively in OKR planning with product teams, contributing to the product discovery process.Gain insights into key business KPIs to deliver tangible value in partnership with our Operations teams, including Logistics, Sales, and Service.Facilitate vendor integrations by enabling the launch of partner vendors on the platform following successful integration completion.Work alongside Engineering and Vendor teams to support POS API integrations efficiently.Analyze data and performance metrics to make informed decisions, monitor progress, and optimize program outcomes.Create dashboards and reports that provide valuable insights for teams on ongoing projects.Continuously evaluate and enhance operational processes, identifying areas that require improvement and efficiency gains.Manage program budgets, including cost forecasting and expense management.Deliver regular reports and updates to senior management regarding program progress, key performance indicators, and financial outcomes.Stay informed on industry trends and emerging technologies to propose and implement innovative solutions that can elevate the food delivery business.Cross-Functional CollaborationWork with diverse teams, including product, tech, logistics, commercial, and customer support, to ensure alignment and successful execution of initiatives.Stakeholder ManagementEngage with local stakeholders to identify operational challenges affecting KPIs, collaborating with central teams and other internal stakeholders for effective support and execution.Take ownership of project plans, timelines, and budgets for new initiatives or enhancements, providing regular updates to internal teams for improved visibility and impact.Strategic PlanningContribute to the development and execution of the Division’s ABCs and OKRs, ensuring alignment with heads of other functions.Make critical decisions to support the Division's strategic and tactical direction.Measure and track relevant OKRs and metrics to ensure goal achievement, implementing corrective actions when necessary.Demonstrating a Strong Work EthicAdhere to all relevant policies, procedures, and processes to ensure consistent daily operations.Contribute to identifying opportunities for continuous process improvement to enhance overall practices.