About the job
About Decagon
At Decagon, we are at the forefront of the conversational AI revolution, empowering brands to elevate their customer experiences to new heights.
Our cutting-edge technology is trusted by industry leaders such as Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas, enabling them to deploy AI agents that offer personalized and rewarding interactions across multiple channels, including voice, chat, email, SMS, and more.
We envision a future where customer experiences are transformed from impersonal support tickets and hold music to swift resolutions, engaging conversations, and meaningful relationships. Our mission is supported by renowned investors like a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, among others.
As an in-office company, we are united by our commitment to excellence and rapid execution. Our core values, Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle, guide our collaborative efforts and growth.
About the Role
Decagon is seeking a dynamic Director of Solutions Engineering to spearhead our expanding pre-sales solutions engineering team. This pivotal role merges technical expertise, enterprise-level consultative engagement, and strong leadership to drive the adoption of our AI-native platform within some of the world's most intricate enterprises.
As the leader of the Solutions Engineering team, you will be responsible for recruiting, mentoring, and nurturing a high-performing team of Solutions Architects. You will establish scalable processes and best practices for pre-sales engagements, ensure technical excellence in customer interactions, and serve as a senior technical representative for Decagon on critical opportunities.
This position is highly collaborative; you will work closely with Sales, Product, and Engineering teams to craft strategies that align technical capabilities with customer needs. Your strong executive presence will be instrumental in guiding both technical and business stakeholders on how Decagon’s solutions seamlessly integrate into their technology ecosystems and deliver tangible business value.
In this role, you will:
Recruit, mentor, and lead a team of Solutions Architects, offering technical guidance, coaching, and career development.
Develop and implement best practices for pre-sales solutioning, proof-of-concepts, and technical validation.
Collaborate with Sales leadership to co-create go-to-market strategies that resonate with clients.
