About the job
At Lapel, we are committed to the belief that the most welcoming companies will prevail. We are developing the data, infrastructure, and tools necessary for customer-facing teams to gain a comprehensive understanding of each customer and leverage that insight throughout the entire customer lifecycle.
While many online businesses aim to provide excellent customer service, their existing tools often create obstacles. We are creating the layer that restores a personal touch to every interaction: unifying context, coordinating actions, and bridging the gap between intent and experience.
This role presents a technically ambitious challenge that encompasses data infrastructure, AI, and systems design, ultimately leading to a deeply human outcome: empowering software companies to serve people more effectively. We refer to this as hospitality at scale.
We are well-funded and supported by top-tier investors, collaborating with remarkable companies ranging from rapid-growth startups to established enterprises. More details will be shared during our discussions.
