Enterprise Customer Success Manager at CodeRabbit | San Francisco

About CodeRabbitCodeRabbit is a pioneering research and development firm dedicated to creating groundbreaking human-machine collaboration systems. Our mission is to develop the next generation of AI-enhanced code review tools, establishing a dynamic partnership between human creativity and advanced algorithms for superior software development efficiency and …

Join Our Innovative Team at CodeRabbitCodeRabbit is at the forefront of research and development, dedicated to creating groundbreaking systems that enhance collaboration between humans and machines. Our mission is to revolutionize the software development landscape through our Gen AI-powered code review platform, which fosters an exceptional partnership between talented engineers and advanced algorithms, optimizing both efficiency and quality in code development.Our platform empowers software developers by automating the code review process, integrating Generative AI models with static analysis tools to deliver insightful, context-aware reviews. By tailoring recommendations to individual coding styles, we help teams maintain high-quality code and accelerate their development cycles, enabling them to merge pull requests up to four times faster.Role OverviewWe are actively seeking a motivated and skilled Commercial Customer Success Manager to become a vital part of our expanding customer success team in the Americas region. As an integral member of our customer success management team, you will be responsible for guiding our clients through their journey with our AI-driven code review platform, ensuring they derive maximum value from our solutions. You will manage the entire customer lifecycle, from initial onboarding to renewals and growth opportunities, while nurturing strong relationships and acting as a passionate advocate for their success.

About CodeRabbitAt CodeRabbit, we are at the forefront of innovation, dedicated to developing cutting-edge systems that enhance human-machine collaboration. Our mission is to redefine the future of software development through the creation of advanced AI-driven code reviewing tools. By merging sophisticated algorithms with human creativity, we aim to elevate the efficiency and quality of software engineering practices.Role OverviewAs an Enterprise Solutions Engineer, you will act as a key technical consultant and advocate for our clients. Collaborating closely with Sales, Product, Engineering, and Customer Success teams, you will guide customers through their pre-sales journey, helping them recognize the transformative value of CodeRabbit's solutions. This role is ideal for individuals who are technically inquisitive and enthusiastic about developing AI-integrated solutions throughout the Software Development Life Cycle (SDLC). Join us in a dynamic, collaborative work environment where your contributions will make a significant impact on our customers' success.Key Responsibilities:Partner with Account Executives to comprehend customer needs and craft tailored technical solutions.Convert business goals into technical specifications and solution architectures.Lead engaging demonstrations and impactful Proof of Value (PoV) sessions to effectively communicate the benefits of the CodeRabbit platform.Assist in addressing security-related inquiries from clients.Continuously provide constructive feedback and work cross-functionally with product and engineering teams to resolve customer challenges and enhance the user experience.Stay informed about industry trends and emerging technologies in AI-powered development tools.Contribute to the enhancement of internal resources, including playbooks, guides, and best practices.Facilitate the transition from pre-sales to post-sales, ensuring a seamless onboarding experience for customers.

About CodeRabbitAt CodeRabbit, we are at the forefront of research and development, dedicated to innovating human-machine collaboration systems. Our mission focuses on developing the next generation of AI-driven code reviewers, fostering a harmonious partnership between human creativity and advanced algorithms that far exceed the capabilities of any single engineer. By merging sophisticated language models with human insight, we aim to revolutionize the efficiency and quality of software development.About The RoleWe are seeking a dynamic Director of Demand Generation who will establish a consistent pipeline and a self-sustaining revenue stream for our developer-centric product. This role encompasses ownership of the entire demand generation system, from customer acquisition and conversion to lifecycle management and revenue generation.In this position, you will spearhead strategic initiatives and execution, while scaling operations through the recruitment and mentorship of a small, high-performance team. A hands-on approach is essential as you will engage with tools and workflows related to list building, enrichment, and orchestration, utilizing platforms like Clay.You will collaborate closely with teams across Product Marketing, Product Development, Sales, RevOps, and Design to translate technical value into user activation, growth, and revenue generation.ResponsibilitiesDemand Strategy and Targets: Lead marketing-sourced outcomes, focusing on Product Qualified Leads (PQLs), self-service revenue, and sales-assisted pipeline, while meeting quarterly targets and managing budget allocations.Campaign Leadership: Design and execute integrated campaigns across key use cases, segments, and personas, ensuring alignment of messaging, offers, and conversion paths with Product Marketing Managers and content teams.Channel Ownership: Oversee performance across various channels including paid search, paid social, retargeting, SEO, and collaborative marketing efforts with partners, optimizing successful strategies for scale.Funnel Management and Conversion Rate Optimization (CRO): Enhance conversion rates from initial clicks to signups or installations, leading landing page strategy and experimentation to improve conversion metrics.Lifecycle Management and Product-Led Growth (PLG): Work in tandem with Product and Growth teams to define activation events and PQL thresholds, developing lifecycle programs that boost time-to-value, retention, and expansion.Modern Outbound Workflows Using Clay: Create and manage enrichment and orchestration workflows through Clay, including account list building, scoring, personalization parameters, and CRM routing with safeguards.Measurement and Reporting: Establish clear stage definitions and dashboards to monitor success metrics, partnering with analytics teams for data-driven insights.

About CodeRabbitCodeRabbit is a pioneering research and development firm that specializes in crafting highly efficient human-machine collaboration systems. Our mission is to develop the next wave of AI-driven code review solutions—a collaborative synergy between human creativity and advanced algorithms that surpasses the capabilities of individual engineers. By integrating state-of-the-art language models with human insight, we aim to redefine the standards of software development efficiency and quality.Role OverviewAs a DevOps Engineer at CodeRabbit, you will be instrumental in scaling, securing, and fortifying the infrastructure that supports our AI-powered developer tools. Collaborating with our platform engineers, backend team, and applied AI specialists, you will ensure our systems are robust, observable, high-performing, and easy to deploy.This position is hands-on and tailored for an individual who excels in a dynamic environment, takes initiative in managing critical infrastructure, and is eager to develop tools that empower an ambitious engineering team.ResponsibilitiesDesign, implement, and manage scalable CI/CD pipelines.Develop and oversee infrastructure as code (e.g., Terraform, Pulumi).Enhance system reliability through effective monitoring, alerting, logging, and failover strategies.Collaborate with platform and backend teams to identify and mitigate performance bottlenecks.Contribute to deployment workflows, environment automation, and developer tooling enhancements.Ensure that infrastructure security and compliance measures are rigorously enforced.

About CodeRabbitAt CodeRabbit, we are pioneering research and development efforts aimed at revolutionizing how humans and machines collaborate. Our mission is to engineer the next wave of AI-driven code reviewers that harness the strengths of both human ingenuity and sophisticated algorithms, resulting in software development processes that are not only efficient but also of superior quality.The RoleAs the Mid-Market Sales Manager, you will be at the forefront of driving and scaling revenue within our mid-market division. You will lead a dedicated team of Account Executives, enhance forecast accuracy, and implement effective sales strategies that yield consistent results.This position balances hands-on execution with strategic optimization: mentoring your team to achieve immediate success while refining the systems that will fuel future growth.What You’ll DoRevenue OwnershipTake ownership of mid-market revenue targets and drive sustainable growth.Ensure a robust pipeline and effective conversion rates at all stages.Guide deals through late-stage negotiations, pricing, and closure.Provide accurate forecasts on a weekly, monthly, and quarterly basis.Develop new sales processes and programs to enhance pipeline and bookings.Team ManagementLead and mentor a team of Mid-Market Account Executives.Implement best practices in discovery, MEDDICC, and value-based selling techniques.Conduct one-on-one meetings, pipeline assessments, deal evaluations, and forecasting discussions.Collaborate with Enablement to recruit and onboard new Account Executives.Process & ScaleStandardize and enhance the mid-market sales processes.Work with RevOps to improve CRM management, dashboards, and key performance indicators.Partner with the Marketing team to ensure high-quality leads and effective campaigns.Collaborate with Customer Success to ensure smooth handoffs, identify expansion opportunities, and manage renewals.Cross-Functional ImpactProvide actionable feedback to Product regarding roadmap gaps and buyer concerns.Share competitive insights and positioning with go-to-market leadership.Contribute to strategies for pricing, packaging, and territory management.

Join CodeRabbit as a Senior DevOps Engineer!At CodeRabbit, we are at the forefront of research and development, crafting cutting-edge systems for human-machine collaboration. Our mission is to revolutionize software development by creating the next generation of AI-driven code review tools. These advancements represent a powerful synergy between human creativity and advanced algorithms, allowing us to maximize productivity and elevate code quality to unprecedented heights.As a Senior DevOps Engineer, you will be instrumental in scaling, securing, and optimizing the infrastructure that fuels our AI-powered developer tools. Collaborating closely with our platform engineers, backend developers, and applied AI teams, you will ensure our systems are robust, efficient, and easy to deploy, all while maintaining high standards of observability and resilience.This position is ideal for a proactive individual who thrives in dynamic environments, takes initiative with critical infrastructure, and is passionate about developing tools that empower an ambitious engineering team.

Join CodeRabbit as Our Lead Security EngineerAt CodeRabbit, we are at the forefront of innovation in research and development, dedicated to creating groundbreaking human-machine collaboration systems. Our vision is to revolutionize the future of software development through the integration of Gen AI-driven code reviewers, facilitating an unparalleled partnership between human creativity and advanced algorithms. By harnessing the power of language models and human intellect, we aim to redefine efficiency and quality in software development.Position Summary:We are seeking a seasoned Lead Security Engineer to join our mission of empowering developers with high-performance tools in a rapidly evolving threat landscape. In this pivotal role, you will be responsible for architecting, fortifying, and safeguarding our infrastructure and ecosystem.As the Lead Security Engineer, you will infuse security into all aspects of our product and infrastructure, serving as the guardian of resilience, incident response, and proactive defense at scale.Key Responsibilities:Define the Security Roadmap: Develop and implement a strategic security engineering plan that aligns with CodeRabbit’s agile engineering processes.Enhance Resilience: Advocate for defense-in-depth strategies, including threat modeling, secure design reviews, hardening, and CI/CD integration.Lead Incident Response: Take charge of security incident response and recovery, ensuring effective triage, resolution, and root cause analysis to bolster system integrity.Security Tools & Automation: Develop or integrate security tools (SAST, DAST, SIEM, EDR, monitoring) seamlessly into the developer workflow to maintain high delivery velocity.Integrate Security Practices: Collaborate with engineering and product teams to ensure secure practices are incorporated early in project planning and daily operations.Cultivate Talent & Culture: Contribute to hiring, coaching, and mentoring a resilient security engineering team while promoting security awareness throughout the organization.Establish Compliance & Policy: Develop security standards, frameworks, and processes that evolve with our growth while remaining streamlined and developer-friendly.Qualifications:Proven Experience: 8+ years in security engineering, incident response, or related fields. Leadership experience during critical situations is a plus.Technical Proficiency: In-depth knowledge of security best practices, threat modeling, and incident management.Collaborative Mindset: Strong interpersonal skills and the ability to work effectively across multidisciplinary teams.Adaptability: Eagerness to learn and adapt in a dynamic and fast-paced environment.

Join Coderabbit as a Full Stack Engineer and be at the forefront of technological innovation. As a key member of our development team, you will design, develop, and maintain web applications that enhance user experience and drive business success.

About CodeRabbitCodeRabbit is a groundbreaking research and development firm dedicated to creating highly efficient human-machine collaboration systems. Our mission is to develop the next generation of AI-driven code review tools that foster a collaborative relationship between human developers and advanced algorithms, yielding superior outcomes compared to individual efforts. We leverage state-of-the-art language models combined with human creativity to redefine the standards of software development efficiency and quality.Role OverviewAs a Backend Software Engineer at CodeRabbit, you will play a pivotal role in crafting advanced AI applications that transform the code review landscape. Your work will be situated at the convergence of intelligent systems and software engineering, enabling developers to rapidly iterate within intricate environments. Your skills will be invaluable in designing solutions that improve code quality, scalability, and developer productivity.In this position, you will architect and develop essential backend systems that drive our AI agent workflows, context-aware code reviews, repository planning tools, and dashboard interfaces. Collaborating with AI researchers, infrastructure experts, frontend developers, and product strategists, you will contribute to building robust, intelligent backend systems that scale effectively to support our tools for developers.

About the RoleGoodData is in search of a dynamic and skilled Enterprise Customer Success Manager to enhance our team!In this pivotal role, you will deliver strategic value to our most significant clients. You will cultivate robust relationships with enterprise customers, guiding them through intricate analytics applications and assisting them in leveraging AI through our cutting-edge platform.As a trusted advisor, your collaboration will span across Sales, Product, Engineering, and Professional Services, ensuring that GoodData's solutions align seamlessly with customer business goals. This high-impact role will empower you to take charge of strategic outcomes—from adoption to growth—for a selected portfolio of key enterprise accounts.This is a remarkable opportunity for a proactive self-starter who flourishes in a fast-paced setting and is passionate about the convergence of analytics, AI, and customer success.Our hybrid work model requires three days a week in our downtown San Francisco office.

About CodeRabbitCodeRabbit is a pioneering research and development firm dedicated to creating highly efficient human-machine collaboration systems. Our mission is to develop the next generation of AI-driven code review tools, fostering a harmonious partnership between human creativity and advanced algorithms that far exceed the capabilities of individual engineers. By merging language models with human innovation, we aim to elevate the standards of efficiency and quality in software development.The RoleWe are in search of a talented Site Reliability Engineer (SRE) to become a vital part of our Platform Engineering team located in the Bay Area. In this role, you will play a crucial part in maintaining the high availability, performance, and scalability of CodeRabbit's AI-enhanced code review platform. This position lies at the nexus of software engineering and systems operations, where you will construct the foundational platforms and automation that empower our engineering teams to deploy, monitor, and scale our services with reliability.As a Site Reliability Engineer at CodeRabbit, your responsibilities will include improving the reliability of our essential services that handle millions of code reviews, developing sophisticated automation platforms, and managing the infrastructure that drives our AI analysis engine. You will engage with cutting-edge technologies such as large language models, real-time processing systems, and distributed architectures that function at scale.Key ResponsibilitiesInfrastructure & Platform OwnershipDesign, implement, and maintain scalable infrastructure on Google Cloud Platform to accommodate CodeRabbit's expanding user base and processing needs.Take ownership of and operate essential platform services.Develop and manage Infrastructure as Code using Terraform to guarantee consistent, reproducible, and version-controlled infrastructure deployments.Reliability & Performance EngineeringEstablish and uphold SLI/SLO frameworks for all critical services, ensuring we fulfill our reliability commitments to users.Implement comprehensive monitoring, alerting, and observability solutions utilizing Datadog and custom instrumentation.Conduct in-depth incident response, root cause analysis, and post-mortem processes to continually enhance system reliability.Optimize application and infrastructure performance to manage millions of pull request analyses with minimal latency.

Join the Mintlify Team!At Mintlify, we're dedicated to empowering builders with our innovative documentation platform.Broad Impact: Our platform caters to over 100 million developers annually, providing documentation services for more than 18,000 companies, including industry leaders like Anthropic, Microsoft, PayPal, Spotify, and Coinbase.Dynamic Environment: With a compact team of fewer than 50 members, supported by $22 million in funding, each new hire plays a pivotal role in steering our growth and impact.Culture of Innovation: We embrace a culture that prioritizes learning velocity, resilience, and diverse personalities.We are positioned for rapid growth and are eager to align our value with our expanding team.Role OverviewAs an Enterprise Customer Success Manager, you will be at the forefront of managing strategic relationships and ensuring customer retention for our most valuable enterprise accounts. Your mission will be to foster adoption, enhance customer experiences, and establish yourself as a trusted advisor to renowned technology firms.This position demands exceptional relationship-building skills, business acumen, and experience in managing complex stakeholder dynamics within enterprise environments. You will transition from reactive account management to proactive partnerships that yield measurable business success.Key ResponsibilitiesManage a portfolio of enterprise customersConduct regular check-ins and quarterly reviews with key stakeholdersDevelop relationships with decision-makers and technical leadersCreate comprehensive account maps that span multiple functions and teamsDrive cross-departmental initiatives and adoption strategiesIdentify and cultivate growth opportunities based on customer usage and needsCollaborate with the sales team on strategic account planning and expansionImplement proactive retention strategies for at-risk clientsDevelop processes for onboarding, adoption, renewals, and expansionsMaintain customer health metrics and reporting

At Comulate, we are revolutionizing the insurance back office through innovative AI solutions. Our cutting-edge platform streamlines costly and time-consuming accounting processes, paving the way to unlock billions in inefficiencies within manual insurance operations.Recently, we celebrated our successful Series B funding round, led by BOND & Workday, marking a significant milestone in our record growth and ambitious expansion plans.Why Join Us?Experience unprecedented growth, achieving an impressive 8-figure ARR within just three years, placing us in the 95th+ percentile for startup growth.Benefit from a strong product-market fit, as our users rave about our platform, calling it “the best thing since sliced bread” and “life-changing”.Join our agile, skilled team that is crafting category-defining products for both large public and private enterprises, delivering 7-figure ROI and ensuring a cash-flow positive operation.Be part of our bold initiatives to capture market opportunities with a highly engaged customer base and an exciting pipeline of new clients.Contribute to our vision as we are in the early stages of deploying AI into core workflows across the insurance sector, harnessing immense potential.About the RoleWe are looking for an Enterprise Customer Success Manager to join our dynamic customer operations team in San Francisco, focusing on maximizing customer success post-sale.Your ResponsibilitiesAct as the primary liaison for customers throughout their post-sale journey, overseeing implementation, onboarding, training, scaling, and growth.Foster meaningful relationships with key customer advocates, establishing yourself as a trusted advisor and product expert.Represent the voice of the customer internally, collaborating with product, sales, and support teams to address challenges and enhance our offerings.

Join Dealpath as a Customer Success Manager for our Enterprise segment and play a pivotal role in ensuring our clients achieve their business goals through our innovative software solutions. In this dynamic position, you will lead client onboarding, provide strategic guidance, and foster long-term relationships with key stakeholders.Your expertise in customer engagement and problem-solving will empower you to deliver exceptional service while driving product adoption and satisfaction. You will collaborate closely with cross-functional teams to enhance the user experience and contribute to our mission of transforming real estate investment management.

Position OverviewBobyard has experienced impressive growth, doubling our revenue each month recently. We are on the lookout for a skilled Customer Success Manager to partner with our customers, primarily mid-market construction firms in landscaping and related sectors. This role is crucial for ensuring customer training, adoption, retention, and expansion within their accounts.Your primary mission is to facilitate customers in achieving their business objectives with our innovative product.To succeed in this role, you will:Establish success metrics with customers and guide them through onboardingCultivate strong relationships and proactively identify opportunities for added valueCommunicate customer feedback to product and engineering teams, collaborating on new launchesDrive upsells, gather testimonials, and develop case studiesCreate customer success playbooks, support documentation, and workflowsDesired AttributesKind, humble, relentless, and focusedTech-savvy with exceptional communication skills: you will be teaching customers how to leverage our advanced productA quick learner with a deep curiosity for our product and industry applicationsExcellent presentation abilities: comfortable presenting to leadership and making business casesStrong work ethic and passion: this role is suited for someone who thrives in a startup environmentA commitment to doing whatever it takes to achieve successStrategic and creative thinker: able to step back and find innovative solutions to challengesBonus: Experience with tools like Zapier, CRM automations, or agents in a customer success/support roleBenefitsCompetitive compensation: $110,000 - $130,000 OTE (includes commission and performance-related bonuses)Collaborative environment with sales, product, design, and engineering teamsOpportunity to contribute to building a leading company alongside a world-class teamA unique chance to be among the first members of our customer success team, shaping processes and strategiesThis is a full-time, in-person role based in San Francisco. Join us and be part of a team that’s innovating in the industry!

Role Overview Prolific is hiring an Enterprise Customer Success Manager for a hybrid role in San Francisco. This position focuses on helping enterprise clients reach their goals with Prolific’s solutions. The manager works closely with internal teams to support customer satisfaction and build lasting partnerships. What You Will Do Onboard new enterprise clients and guide them through initial setup Offer ongoing strategic advice tailored to each client’s needs Identify and pursue opportunities for upselling and cross-selling within existing accounts Collaborate with colleagues across departments to resolve client issues and ensure a smooth experience Who We’re Looking For Experience managing enterprise customer accounts Proactive approach to client relationships Strong interest in customer success and helping clients achieve results

Join Gorgias as an Enterprise Customer Success Manager where you will play a pivotal role in ensuring our enterprise customers achieve their desired outcomes using our platform. You will be responsible for building strong relationships, driving product adoption, and delivering exceptional service to our clients.

About Lumafield:Founded in 2019, Lumafield is on a mission to transform the landscape of manufacturing. Our team of seasoned engineers brings extensive expertise across the product development cycle, addressing the frustrations associated with the high costs and complexities of modern manufacturing. We aim to enhance this process.Engineers make crucial, multi-million dollar decisions daily, and require tools that provide unparalleled insight into their products. Lumafield offers exceptional visibility and AI-driven tools that not only pinpoint issues but also generate valuable quantitative data, poised to revolutionize the creation, manufacturing, and utilization of complex products across various sectors. Our journey started with industrial CT scanning, an underutilized yet invaluable tool that facilitates rapid, non-destructive inspection of essential components.We have reengineered the entire system, from X-ray capture and computer vision analysis to web-based collaboration and overall business model, making cutting-edge manufacturing technology accessible to all industries. Our company, much like our platform, is designed for continuous improvement. We are committed to fostering greater intelligence, autonomy, and speed, striving for operational excellence and insightful analytics. And we will continue to evolve.About the Role: As a Customer Success Manager (CSM) at Lumafield, you will be integral in partnering with our customers, advocating for their needs within our organization, and managing accounts to drive business outcomes and revenue growth.You will oversee the customer lifecycle, from post-sale onboarding to renewals and expansions, acting as a trusted advisor for stakeholders, fostering advocacy within accounts, and ensuring customers derive significant value from our products.Operating at the intersection of advanced industrial technology and customer strategy, you will lead business reviews, develop and implement mutual success plans, and enhance net revenue retention through strategic account growth.This role requires not only technical expertise in engineering analysis but also the business acumen to translate technical achievements into tangible business value, facilitating discussions with executive stakeholders within customer organizations.

Join Ambrook as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their desired outcomes. You will be the primary point of contact for our customers, guiding them through our innovative financial solutions. Your expertise will help foster long-lasting relationships and drive customer satisfaction.