Staff Software Engineer, Fullstack

About Nooks.ai:Nooks is revolutionizing the sales landscape with its AI Sales Assistant Platform (ASAP) that streamlines the routine tasks, enabling sales representatives to concentrate on building relationships and closing deals. With our innovative technology, we've empowered thousands of sales professionals to exceed their quotas, saving clients hundreds …

Why Choose Harvey?At Harvey, we are revolutionizing the landscape of legal and professional services, not just through incremental changes, but with a comprehensive end-to-end transformation. By integrating cutting-edge agentic AI with a robust enterprise platform and extensive domain knowledge, we are redefining how essential knowledge work is executed for generations to come.This is a unique opportunity to contribute to the establishment of a generational company at a pivotal moment. With over 1,000 customers in more than 58 countries, strong product-market alignment, and exceptional support from prestigious investors, we are rapidly scaling and continuously defining a new category in real-time. The challenges are ambitious, our standards are high, and the potential for personal, professional, and financial growth is unparalleled.Our team is composed of sharp, driven individuals who are deeply committed to our mission. We thrive in a fast-paced environment, operate with intensity, and take ownership of the challenges we face — from initial strategies to long-term solutions. We maintain close relationships with our customers, collaborating across all levels to address real issues with urgency and care. If you excel in uncertain conditions, strive for excellence, and wish to help sculpt the future of work alongside others who elevate the standard, we invite you to join us in building this future.At Harvey, we are writing the future of professional services today — and we're just getting started.Role OverviewAs the Mid-Market Sales Manager at Harvey, you will lead and mentor a team of high-performing Account Executives, driving the growth and success of our AI solutions within mid-sized and boutique law firms and in-house legal teams. You’ll be accountable for achieving ambitious sales targets while actively engaging with prospective Harvey customers. Additionally, you will help refine the operational framework of our rapidly expanding Mid-Market organization by developing effective playbooks, best practices, and a top-tier sales toolkit. We are seeking a self-motivated individual who can manage ambiguity, thrive in a fast-paced environment, and tackle complex problems with minimal oversight. Ideal candidates will possess exceptional core sales skills, experience in scaling high-velocity teams, mentoring abilities, outstanding communication skills, and a keen understanding of customer needs.

About Nooks.ai:Nooks is revolutionizing the sales landscape with our AI Sales Assistant Platform (ASAP) that streamlines operations, allowing sales representatives to concentrate on building meaningful customer relationships and boosting their sales pipeline. Our innovative platform has empowered thousands of sales professionals to achieve their quotas, saving clients countless hours and generating hundreds of millions in revenue. Trusted by sales teams at leading companies like Hubspot, Rippling, and Toast, Nooks is at the forefront of sales technology.Backed by over $70M in funding from premier venture capitalists, including Kleiner Perkins, Nooks is experiencing exceptional growth, having increased our Annual Recurring Revenue (ARR) by 4x and then 3x in recent years. We aim to achieve another 3x growth this year, continuing our trajectory of success.For more information, visit Nooks.ai.As a Senior Software Engineer specializing in voice AI, you will take ownership of our backend infrastructure for real-time audio/video communication, ensuring it scales efficiently to handle increased usage.Responsibilities:Design and enhance real-time voice infrastructure utilizing WebRTC, SIP, and Twilio.Monitor and optimize call quality and latency to comply with global SLA targets.Develop advanced features including call transfers, monitoring, and recordings.Create observability and debugging tools to streamline call flow management.Collaborate with Product and Support teams to facilitate new A/V feature rollouts and expedite issue resolution.Qualifications:6–10+ years of experience in backend or infrastructure engineering, specifically in real-time audio/video or telephony systems.Proven expertise with WebRTC, SIP, Twilio, or similar technology stacks.Solid understanding of distributed systems and low-latency infrastructure.Experience in debugging and optimizing Quality of Service (QoS) metrics such as latency, jitter, and packet loss.Compensation at Nooks for qualified roles includes a competitive base salary, equity options, and a comprehensive benefits package. Our offerings include health, dental, vision, life, and disability insurance coverage, a flexible hybrid work environment, and unlimited paid time off. Benefits may vary based on location and are subject to change.

About Nooks.ai:Nooks is revolutionizing the sales industry with its AI Sales Assistant Platform (ASAP) that streamlines routine tasks, allowing sales representatives to concentrate on building relationships and increasing their sales pipeline. Our platform has empowered thousands of sales professionals to meet and exceed their quotas, saving our clients invaluable time and generating substantial revenue. Trusted by sales teams at leading companies like HubSpot, Rippling, and Toast, Nooks is the go-to solution for modern sales teams.Backed by over $70M from premier venture capitalists, including Kleiner Perkins, Nooks is on a remarkable growth trajectory, having achieved a 4x increase in ARR followed by a 3x growth over the past two years, with plans to continue this momentum.Discover more at Nooks.ai.About the Role:We are seeking a talented Senior Software Engineer to join our dynamic engineering team. In this pivotal role, you will be at the cutting edge of LLMs and AI agents, transforming how enterprises conduct outbound sales and cultivate their pipeline. This is an opportunity to scale existing products and innovate new solutions in collaboration with our clients. As a senior member, you will closely partner with engineering leadership to influence our technical and product strategies. If you thrive in a fast-paced setting and are excited about creating a game-changing sales product, we want to connect with you.Your Responsibilities:Develop and maintain robust, scalable applications across the entire technology stack.Lead the design and execution of innovative features within our core platform.Collaborate with product management, design, and engineering teams to deliver impactful, user-centric solutions.Architect and implement front-end components using React and TypeScript.Develop back-end services and APIs utilizing Node.js and Python.Mentor junior engineers, sharing best practices, coding standards, and architectural principles.Take ownership of feature delivery from concept through to production.Continuously enhance the performance, scalability, and reliability of our applications.Contribute to the development of the company’s technical roadmap and establish standards for engineering excellence.

Join Us at Nooks.ai!Nooks is revolutionizing the sales landscape with our AI Sales Assistant Platform (ASAP), designed to eliminate tedious tasks so that sales representatives can concentrate on building meaningful relationships and enhancing their sales pipeline. Our innovative platform has empowered thousands of sales professionals to achieve their quotas, saving clients countless hours and generating millions in sales opportunities. Trusted by leading companies like Hubspot, Rippling, and Toast, Nooks is a favorite among sales teams nationwide.Our high-performing team has successfully secured over $70M in funding from top-tier venture capitalists, including Kleiner Perkins, which has made its first investment in sales technology in a decade with Nooks. With our annual recurring revenue (ARR) growing by 4x and then 3x in the past two years, we aim to achieve another 3x growth this year.To learn more about our vision and mission, visit Nooks.ai.About the Role:As a Senior Software Engineer specializing in Platform Engineering, you'll play a pivotal role in shaping the foundational architecture of our platform during this exciting hypergrowth phase. You will have the autonomy and leadership opportunities to spearhead your own projects, contributing significantly to our long-term vision.Why This Team Matters:Achieving 3-4x revenue and usage growth annually.Rethinking and scaling systems to accommodate this growth.Platform engineers provide essential expertise that allows our product teams to deliver features that meet market demands.Qualifications:Proficient in Google Cloud Platform (GCP).Experience with Kubernetes for container orchestration.Skilled in using Datadog for monitoring and analytics.Solid understanding of TypeScript and NodeJS.Competence in Python programming.Familiarity with GitHub Actions for CI/CD.A proactive mindset with a passion for solving complex challenges.

Join the Innovative Team at Nooks.ai:Nooks is revolutionizing the sales landscape with our cutting-edge AI Sales Assistant Platform (ASAP). By automating repetitive tasks, we empower sales representatives to focus on building relationships and closing deals, leading to increased sales pipelines. Our platform has enabled countless sales professionals to meet their targets, saving our clients hundreds of thousands of hours and generating substantial revenue. We take pride in being the preferred choice for sales teams at industry leaders like Hubspot, Rippling, and Toast, among many others.With over $70M raised from prestigious VCs such as Kleiner Perkins, we are on an impressive growth trajectory, having quadrupled our Annual Recurring Revenue (ARR) in the last two years and aiming for another tripling this year.Discover more about us at Nooks.ai.About the Position:We are seeking a talented Software Engineer to enhance our Core Dialer team. Your mission will be to elevate the user experience of our dialer functionalities—including dialing, task management, configuration settings, connected views, smart lists, and browser extensions—ensuring our sales tools are fast and reliable.Your Responsibilities:Develop and maintain essential dialer features that sales representatives use daily.Collaborate with design and product teams to implement user experience enhancements with meticulous attention to detail.Optimize backend APIs and frontend performance to minimize latency and streamline complex processes.Work cross-functionally with Integrations and Voice Infrastructure teams to ensure seamless operations.Take ownership of enhancing the dialer experience systems.Gain valuable experience with distributed systems and integrations.We Are Looking For Candidates Who Have:3 to 5 years of engineering experience, preferably in SaaS applications.Proficiency in modern frontend technologies (React) and backend development (Node/TypeScript, REST APIs).A solid understanding of data modeling and caching solutions (Postgres, Redis).A passion for working closely with users and rapidly iterating on features.At Nooks, we offer competitive compensation packages that include base salary, equity, and comprehensive benefits. Join us in shaping the future of sales technology!

About Nooks.ai:Nooks is a cutting-edge AI Sales Assistant Platform (ASAP) designed to streamline sales processes, allowing representatives to concentrate on building relationships and closing deals. Our innovative platform has empowered thousands of sales professionals to achieve their targets, saving clients countless hours and generating substantial revenue. Trusted by sales teams at industry leaders like Hubspot, Rippling, and Toast, Nooks is transforming the sales landscape.Backed by over $70M in investments from top-tier venture capital firms, including Kleiner Perkins, Nooks has experienced remarkable growth, achieving a 4x and 3x increase in ARR over the past two years. We are on an ambitious trajectory to triple our growth once again this year.For more information, visit Nooks.ai.The RoleNote: Job title will be aligned with candidate experience.We are seeking a passionate Applied Machine Learning Engineer to join our dynamic team, tackling exciting technical challenges in the emerging field of AI-powered real-time collaboration. This role is pivotal in integrating machine learning features into the Nooks platform. The ideal candidate will have hands-on experience in a business where machine learning plays a central role.Key responsibilities will involve training production models to enhance their accuracy for specific sales applications, while aligning our technical strategy with performance, cost, and feasibility factors.Examples of Engineering Challenges You Might EncounterThese examples are illustrative; prior experience in all areas is not required. We hope you find some of these challenges intriguing!Real-time Audio AI & Precision/Recall/Latency Trade-offs (Algorithms & Models)Utilizing audio data, transcription, silence detection, and multiple signals to discern if a live call is a voicemail, a human, or a dial tree. Managing latency alongside precision/recall trade-offs is crucial for prompt human detection, involving advanced techniques like LLM embeddings, few-shot learning, data labeling, and continuous performance monitoring.Intelligent Call Funnels & Playbooks (Data Wrangling, Backend Engineering, GPT-3, UX)Analyzing the conversational flow to optimize call funnels and playbook strategies, focusing on data visibility and user experience.