Senior Technical Support Engineer at Conduit | Global

Join Conduit!At Conduit, we are revolutionizing the crypto-native cloud space by creating a platform designed to scale Ethereum and empower builders within the crypto ecosystem.The current limitations in on-chain compute are hindering the development of high-quality user experiences for on-chain applications. With the emergence of rollups, we are addressing …

ConduitAt Conduit, we are pioneering a revolutionary crypto-native cloud platform designed to scale Ethereum efficiently.Crypto developers face significant challenges due to insufficient on-chain compute capabilities. Without the ability to process a large volume of transactions swiftly and cost-effectively, the development of high-quality on-chain applications and ecosystems is hindered.Rollups have emerged as a vital solution to address this issue. Just as servers collaborate to enhance compute in web2, rollups can similarly scale on-chain compute in web3. However, the process of building and managing one’s own rollup can be complex and time-consuming. That’s where Conduit steps in.As the foremost rollup-native cloud platform, Conduit integrates web2 engineering best practices with advanced web3 rollup technology, enabling anyone to easily launch and manage their own blockchain. By simplifying infrastructure and making on-chain compute widely available, akin to the transformations brought by AWS and GCP for web2, we aim to unlock a new wave of innovation within the crypto landscape.Since our launch in 2023, the Conduit platform has experienced remarkable growth. We operate the largest chains in production, including Proof of Play, Zora, Aevo, and many more. This success translates to over 200 chains across mainnet and testnet, with a total value locked (TVL) exceeding $1B. We are at the forefront of crypto innovation, evolving alongside our customers and integration partners, while pushing the boundaries of blockchain scalability and modularity.Our achievements have been further recognized through a $37M Series A, co-led by Paradigm and Haun Ventures—two of the most esteemed investors in the industry.Our elite team consists of professionals who previously contributed to Meta, Brex, Wish, Compound, Chainalysis, Immunefi, Amazon, Avara/Aave, Paradigm, and others. Although we are headquartered in San Francisco, our team members are located worldwide.We seek ambitious and talented builders eager to scale Ethereum and democratize crypto compute. Join us!

ConduitAt Conduit, we are at the forefront of developing a crypto-native cloud platform designed to enhance the scalability of Ethereum.The challenges faced by crypto developers stem from insufficient on-chain computing power. Without the capacity to efficiently process a high volume of transactions at minimal costs, on-chain applications and ecosystems struggle to deliver a superior user experience.Rollups have emerged as a transformative solution. Much like how servers collaborate to enhance computing power in traditional web applications, rollups can similarly scale on-chain computation in the realm of web3. However, the process of establishing and managing your own rollup can be complex and time-intensive. That’s where Conduit steps in.As the leading rollup-native cloud platform, Conduit merges the best practices of web2 engineering with innovative web3 rollup technology, making it accessible for anyone to launch and maintain their own blockchain. By simplifying infrastructure and ensuring abundant on-chain computing resources, akin to what AWS and GCP achieved for web2, we aim to ignite the next wave of innovation within the crypto ecosystem.Since its launch in 2023, the Conduit platform has experienced tremendous growth. We operate the largest chains in production, which include Proof of Play, Zora, Aevo, and more. Currently, we are managing over 200 chains across both mainnet and testnet, with a total value locked (TVL) exceeding $1 billion. We are pushing the boundaries of blockchain scalability and modularity in collaboration with our customers and integration partners.Our rapid success has been further fueled by a $37 million Series A round, co-led by Paradigm and Haun Ventures — two of the most reputable investors in the industry.Our elite team is comprised of former professionals from renowned companies such as Meta, Brex, Wish, Compound, Chainalysis, Immunefi, Amazon, Avara/Aave, Paradigm, and beyond. Our headquarters is located in San Francisco, but our team spans the globe.We are seeking ambitious, skilled builders who are eager to help scale Ethereum and democratize crypto computing. Join us!If you don’t find a job listing that matches your skills, we encourage you to apply and explore potential collaboration opportunities!Conduit is an equal opportunity employer and does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, or any other protected status.

Join ConduitAt Conduit, we are revolutionizing the cloud platform specifically designed for the crypto ecosystem, scaling Ethereum to new heights.Crypto developers have faced significant hurdles due to insufficient on-chain computing capabilities. Without the means to efficiently process a large volume of transactions, on-chain applications struggle to provide high-quality user experiences.Rollups have emerged as the solution to these challenges. Similar to how servers collaborate to enhance computing power in Web2, rollups can effectively scale on-chain computing in Web3. However, establishing and managing a rollup independently can be a daunting and time-intensive task. That’s where Conduit steps in.As a rollup-native cloud platform, Conduit integrates the best practices from Web2 engineering with cutting-edge Web3 rollup technology, enabling anyone to effortlessly launch and maintain their own chain. By simplifying infrastructure and making on-chain computing readily accessible, akin to what AWS and GCP accomplished for Web2, we aim to unlock the next wave of innovation within the crypto landscape.Since our launch in 2023, the Conduit platform has experienced remarkable growth. We operate the largest chains currently in production, including Proof of Play, Zora, Aevo, and many more. This has resulted in over 200 chains across both mainnet and testnet, accumulating more than $1B in total-value-locked (TVL). We are at the forefront of crypto innovation, evolving in tandem with our customers and integration partners, and pushing the boundaries of blockchain scalability and modularity.Our achievements have been recognized and accelerated through a $37M Series A, co-led by Paradigm and Haun Ventures — some of the most esteemed investors in the industry.We are an elite team with experience from leading companies such as Meta, Brex, Wish, Compound, Chainalysis, Immunefi, Amazon, Avara/Aave, Paradigm, and more. Headquartered in San Francisco, our diverse team spans across the globe.We are on the lookout for ambitious and skilled builders eager to help scale Ethereum and democratize crypto computing. Join us!About the RoleWe are seeking a Product Manager to join our team at Conduit, leading product development for our core infrastructure platform. In this role, you will collaborate closely with our CEO, Go-To-Market, engineering, and operations teams to define, prioritize, and execute initiatives that expand our platform and deliver value to enterprise-grade clients.

Join the Revolution at Conduit!At Conduit, we are pioneering a crypto-native cloud platform designed to scale Ethereum effectively. Crypto developers face significant hurdles due to the absence of on-chain computation. Without the capacity to process a high volume of transactions swiftly and cost-effectively, on-chain applications and ecosystems struggle to provide exceptional user experiences.Enter Rollups, a groundbreaking solution to this challenge. Just as servers in web2 collaborate to enhance compute capabilities, rollups can similarly expand on-chain computing in web3. However, creating and managing a rollup independently is a complex and time-consuming endeavor. That’s where Conduit steps in.As a rollup-native cloud platform, Conduit merges the best engineering practices from web2 with cutting-edge web3 rollup technology, simplifying the process for anyone looking to launch and maintain their own chain. By streamlining infrastructure and making on-chain computation plentiful, akin to the impact AWS and GCP had on web2, we aim to unlock the next wave of innovation within the crypto ecosystem.Since our launch in 2023, the Conduit platform has experienced tremendous growth. We currently operate the largest chains in production, including Proof of Play, Zora, Aevo, and many more. This translates to over 200 chains operating across mainnet and testnet with an impressive total-value-locked (TVL) exceeding $1 billion. We are at the forefront of crypto, evolving alongside our customers and integration partners while pushing the boundaries of blockchain scalability and modularity.Our successes have been further propelled by a $37 million Series A funding round, co-led by Paradigm and Haun Ventures—two of the most respected investors in the industry.We are an elite team comprised of professionals who have previously worked at renowned companies such as Meta, Brex, Wish, Compound, Chainalysis, Immunefi, Amazon, Avara/Aave, and Paradigm. Although our headquarters is in San Francisco, our team is distributed globally.We are seeking ambitious and skilled builders eager to contribute to scaling Ethereum and democratizing crypto computation. Come and be a part of our journey!

Join ConduitAt Conduit, we are pioneering a crypto-native cloud platform designed to scale Ethereum, empowering creators in the crypto space.The limitations of on-chain computing have hindered crypto developers, preventing the creation of high-performance applications. Without the capacity for rapid and cost-effective transaction processing, the growth of on-chain ecosystems remains stunted.Rollups offer a transformative solution, facilitating scalability in web3 akin to the server networks that enhanced web2 computing. However, developing and managing a personalized rollup can be a complex and resource-intensive endeavor. This is where Conduit steps in.As a rollup-native cloud service, Conduit seamlessly integrates web2 engineering practices with cutting-edge web3 rollup technologies, simplifying the process for anyone to launch and manage their own chain. By streamlining infrastructure and maximizing on-chain computing, we aim to ignite the next wave of innovation within the crypto landscape.Since our launch in 2023, the Conduit platform has experienced exponential growth. We currently operate the largest production chains, including Proof of Play, Zora, Aevo, and many more, managing over 200 chains across mainnet and testnet with a total value locked (TVL) exceeding $1 billion. We are at the forefront of blockchain scalability, evolving alongside our clients and partners to push the boundaries of the technology.Our achievements have been bolstered by a successful $37M Series A funding round, co-led by Paradigm and Haun Ventures, two of the industry’s most respected investors.Our elite team comprises talented individuals from prestigious organizations such as Meta, Brex, Wish, Compound, Chainalysis, Immunefi, Amazon, Avara/Aave, Paradigm, and more. Headquartered in San Francisco, we have team members distributed globally.We are on the lookout for driven and skilled builders eager to help scale Ethereum and democratize crypto computing. Join us in this exciting journey!

Join Conduit, the leading force in building a crypto-native cloud platform designed to scale Ethereum.At Conduit, we are empowering crypto developers by providing the on-chain compute necessary to rapidly and affordably process high transaction volumes. This capability is crucial for the development of high-quality user experiences within on-chain applications and ecosystems.Rollups are the innovative solution to this challenge. Just as web2 servers collaborate to enhance computing capabilities, rollups can effectively scale on-chain computing in web3. However, the complexity of building and managing your own rollup can be a significant barrier. This is where Conduit steps in.As a rollup-native cloud platform, we merge best practices from web2 engineering with advanced web3 rollup technology, enabling anyone to effortlessly launch and maintain their own chain. By simplifying infrastructure and making on-chain compute plentiful, akin to what AWS and GCP have achieved for web2, we are poised to unlock the next wave of innovation in the crypto landscape.Since our launch in 2023, the Conduit platform has experienced tremendous growth. We operate the largest chains in production, including Proof of Play, Zora, Aevo, and more. This success translates to over 200 chains across mainnet and testnet, with a total value locked (TVL) exceeding $1B. We are at the forefront of crypto, evolving alongside our customers and partners, and pushing the boundaries of blockchain scalability and modularity.Our achievements have been bolstered by a $37M Series A funding round, co-led by Paradigm and Haun Ventures—two of the industry’s most esteemed investors.We are proud of our elite team, which includes professionals from Meta, Brex, Wish, Compound, Chainalysis, Immunefi, Amazon, Avara/Aave, Paradigm, and more. Headquartered in San Francisco, our team members are distributed globally.We are in search of ambitious, talented builders eager to help scale Ethereum and democratize crypto compute. Join us and be part of this exciting journey!

Join our dynamic team at Zip as a Senior Technical Support Engineer. In this pivotal role, you will leverage your expertise in technical troubleshooting and customer service to resolve complex issues, ensuring seamless operational continuity for our clients. You will be responsible for diagnosing technical problems, providing timely solutions, and enhancing customer satisfaction through effective communication and support.

The complexity of procuring software, services, and tools in the workplace has escalated, even among the most forward-thinking companies. Enterprises globally are spending over $120 trillion annually—more than 30 times the annual consumer e-commerce expenditure—and increasingly depend on vendors to streamline their operations.Founded in 2020, Zip was established to tackle this intricate challenge through an innovative procurement platform designed for a seamless, consumer-style user experience. In just four years, Zip has pioneered a new market segment and become a leading solution in a $50 billion+ total addressable market. Prestigious companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential trust Zip to manage billions in spending.Our exceptional team, with backgrounds in industry-defining companies such as Airbnb, Meta, Stripe, Salesforce, Apple, and Google, backs our mission. With a valuation of $2.2 billion and $370 million in funding from esteemed investors like Y Combinator, Tiger Global, BOND, DST Global, and CRV, we are committed to developing cutting-edge technology, expanding into new global markets, and delivering remarkable value to our clients. Come be a part of our journey!This position is hybrid, requiring you to be in our San Francisco office three days a week.

Join our dynamic team at Zip as a Senior Technical Support Engineer for the Weekend Shift! In this pivotal role, you will leverage your technical expertise to provide exceptional support to our clients, ensuring their issues are resolved efficiently and effectively. You will work closely with cross-functional teams to enhance our service offerings and improve customer satisfaction.

Join Zip as a Senior Technical Support Engineer during the weekend shift, where you will play a critical role in ensuring customer satisfaction through expert technical assistance. This position is ideal for passionate individuals who thrive in a fast-paced environment and possess a strong technical acumen.

Join Conduit as an Account Executive - Institutional!At Conduit, we are at the forefront of revolutionizing the crypto landscape with our innovative cloud platform designed specifically for Ethereum scalability.The rapid expansion of crypto applications has been hindered by the limitations of on-chain computing. Without the capacity to efficiently process large volumes of transactions, on-chain apps struggle to deliver superior user experiences. Enter Rollups — a groundbreaking solution enabling high-performance on-chain computation. Just as traditional servers enhance computing capabilities in web2, rollups facilitate scalable solutions in web3. However, developing and managing a rollup can be challenging and resource-intensive, which is where Conduit steps in.Our rollup-native cloud platform marries the best practices of web2 engineering with advanced web3 rollup technology, simplifying the process for anyone to launch and maintain their own blockchain. By streamlining infrastructure and making on-chain computing more accessible, akin to the impact AWS and GCP had on web2, we are poised to unlock unprecedented innovation in the crypto sphere.Since our launch in 2023, the Conduit platform has experienced remarkable growth, currently managing the largest operational chains, including Proof of Play, Zora, Aevo, and more. With over 200 chains deployed across mainnet and testnet, and more than $1 billion in total value locked (TVL), we are navigating the cutting edge of crypto, evolving alongside our clients and integration partners, and redefining the boundaries of blockchain scalability.Our achievements have been further propelled by a successful $37 million Series A funding round, co-led by Paradigm and Haun Ventures—two of the industry's most respected investors.We pride ourselves on our elite team, comprised of talented individuals from esteemed companies including Meta, Brex, Wish, Compound, Chainalysis, Immunefi, Amazon, Avara/Aave, Paradigm, and beyond. Headquartered in San Francisco, our team spans the globe.We are on the lookout for driven, skilled builders eager to help scale Ethereum and democratize crypto computing. If you're ready to make an impact, we invite you to join us!

Join Our Team as a Technical Support EngineerAt incident.io, we are redefining the landscape of incident response through our pioneering AI platform. Our mission is to empower teams to significantly enhance their incident response times and bolster reliability. We seamlessly integrate on-call management, incident response, AI-driven site reliability engineering (SRE), and status updates within a single platform, ensuring swift responses, minimized downtime, and transparent communication with customers.Since our inception in 2021, we have proudly supported over 1,500 organizations—including industry giants like Netflix, Airbnb, and Block—to manage upwards of 500,000 incidents. Each month, tens of thousands of professionals from Engineering, Product, and Support leverage incident.io to restore services rapidly, collaborate effectively under pressure, and maintain focus on core development goals.We are a rapidly expanding, ambitious team that is passionately dedicated to our customers, the quality of our product, and creating extraordinary experiences. With $100M raised from esteemed investors such as Index Ventures, Insight Partners, and Point Nine, along with contributions from founders and executives of leading tech companies, we are positioned for exciting growth.The TeamThe Technical Support Team is often the first point of contact for our customers, playing a vital role in ensuring they receive unparalleled service and support. As part of Product Development, our team is instrumental in delivering an exceptional user experience.We routinely engage with customers via calls to discuss optimal approaches and address technical challenges, including bug resolutions. Our collaboration with Product and Engineering teams ensures that we are integral to delivering the highest quality product possible.Your RoleAs a Technical Support Engineer, you will be at the forefront of customer engagement, delighting clients by effectively resolving their technical challenges.

About UsAt Roboflow, our mission is to empower individuals and organizations to make the world programmable through artificial intelligence. We believe that sight is a fundamental way to understand our surroundings, and we aim to extend this understanding to the software we create and use.We are dedicated to providing the tools, community, and resources necessary for seamless integration of computer vision models. Currently, over 1 million developers, including those from half of the Fortune 100 companies, leverage Roboflow's open-source and hosted machine learning tools. Our applications range from accelerating cancer research through cell counting, enhancing safety at construction sites, digitizing architectural plans, to preserving coral reefs and guiding drone operations.Supported by a robust network of customers and investors, we have raised over $63 million from prominent backers such as Y Combinator, Google Ventures, Craft Ventures, Sam Altman, and Lachy Groom.Our team, known as Roboflowers, consists of passionate builders who value ownership, accountability, and a proactive approach to challenges. We are curious individuals who engage deeply with new technologies, preferring to demonstrate our work rather than simply discuss it. With a founder mindset, we thrive in a high-autonomy environment.Your RoleAs a Technical Support Engineer, you will immerse yourself in a dedicated enterprise customer account, focusing on their specific workflows, edge infrastructure, data pipelines, and operational rhythms. You will build long-lasting, trusted relationships and gain in-depth knowledge of the customer’s environment, representing Roboflow within their organization.Your role will involve both teaching and troubleshooting. You will conduct concise enablement sessions, create customized guides, and develop internal knowledge bases to enhance the customer's computer vision operations.When challenges arise, you will remain calm, structured, and communicative. In quieter times, you will proactively improve processes, gather insights, and strengthen the operational connection between Roboflow and the customer.Your ResponsibilitiesIn your role as the Named Support Engineer, you will:Ensure technical continuity for the customer's computer vision deployment.Develop a comprehensive understanding of their infrastructure, data sources, workflows, and challenges.Act as a trusted advisor, technical guide, and escalation point within the customer’s environment.Lead concise enablement sessions and create tailored documentation to support customer transitions.

Join LanceDB as a Senior Support Engineer and play a critical role in enhancing our customer experience. As part of our dynamic team, you will leverage your technical expertise to troubleshoot complex issues, provide timely resolutions, and ensure customer satisfaction. This position offers the opportunity to work closely with our engineering and product teams to iterate on our solutions and improve our services.

Join Cloudflare as a Senior Technical Support Engineer specializing in Application Performance. In this pivotal role, you will be responsible for providing expert support and guidance to our customers, ensuring optimal performance of their applications. You will work closely with cross-functional teams to troubleshoot and resolve complex issues, enhancing our customers' experience and ensuring their success.

Join Cloudflare as a Technical Support Engineer Intern for Summer 2026! This exciting opportunity allows you to immerse yourself in the world of technical support while gaining hands-on experience with our innovative technologies. You will work alongside a talented team, assisting customers in troubleshooting technical issues and enhancing their experience with our products.

Join Cloudflare as a Technical Support Engineer Intern this summer! You will gain hands-on experience and work alongside our talented team to provide exceptional technical support to our customers. This internship will allow you to develop your problem-solving skills and learn about our cutting-edge technology in a dynamic environment.

About CodeRabbitCodeRabbit is a trailblazing research and development firm dedicated to enhancing human-machine collaboration. Our mission is to forge the future of AI-driven code review systems, creating a synergistic relationship between skilled engineers and advanced algorithms. By integrating cutting-edge language models with human creativity, we aim to elevate the efficiency and quality of software development.Role OverviewWe are on the lookout for a dynamic and skilled Technical Support Engineer to enhance our expanding customer support team in the Americas. In this role, you will tackle intricate technical challenges, ensuring our clients derive maximum value from our AI-enhanced code review platform. As the vital connection between our innovative technology and our clients—forward-thinking software engineers—you will champion customer success and satisfaction.

OPSWAT, a pioneering force in the realm of cybersecurity for IT, OT, and ICS critical infrastructures, provides a comprehensive platform designed to empower public and private sector organizations. Our innovative solutions play a crucial role in safeguarding complex networks, securing devices, and ensuring regulatory compliance. Over the past two decades, our relentless pursuit of cutting-edge technology has garnered the trust of more than 1,700 organizations, governments, and institutions worldwide, solidifying our commitment to protecting vital infrastructure and securing a safer future for all.The Role: We are excited to welcome a dedicated Tier 2 Technical Support Engineer to our dynamic Customer Support team. In this pivotal position, you will be responsible for diagnosing and resolving intricate technical challenges, as well as addressing escalated issues from Tier 1 support, all while ensuring exceptional customer satisfaction through prompt and effective communication. We seek an enthusiastic, motivated individual who thrives on engaging with customers, exploring software intricacies, embracing new technologies, and taking initiative to support OPSWAT's rapid expansion.Key Responsibilities:Resolve complex technical issues and manage escalated cases from Tier 1 support through phone, ticketing system, and chat.Provide advanced troubleshooting assistance for OPSWAT solutions, utilizing log analysis, system diagnostics, and network configurations.Conduct remote assistance sessions with clients.Reproduce customer issues in lab settings and validate solutions and bug fixes.Assess issue complexity and escalate to Tier 3 support as necessary.Collaborate effectively with Tier 1 and Tier 3 support teams.Engage with technically adept customers, typically engineers and IT professionals.Deliver timely status updates to customers, adhering to service level agreements (SLAs).Ensure clear and professional communication to foster positive customer experiences and enhance customer satisfaction (CSAT).Contribute to the creation and updates of knowledge base articles for customer self-service.Mentor Tier 1 support staff and participate in the enhancement of support processes.Engage in the delivery of professional services as required.Participate in additional projects and operations as requested.