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Experience Level
Manager
About the job
NCS3 is hiring a Service Desk Manager based in Singapore. This role leads the service desk team, guiding daily operations and supporting clients. The manager ensures service quality and encourages teamwork across the group.
Key Responsibilities
Oversee day-to-day service desk activities
Maintain high standards for client support and service delivery
Manage staff performance and provide guidance to team members
Optimize workflow processes for efficiency
Ensure service level agreements are met
Promote a collaborative and supportive team environment
What We Look For
Strong leadership experience in a service desk or IT support setting
Solid understanding of IT service management best practices
Commitment to ongoing improvement and quality service
Role Overview NCS3 is hiring a Service Desk Manager based in Singapore. This role leads the service desk team, guiding daily operations and supporting clients. The manager ensures service quality and encourages teamwork across the group. Key Responsibilities Oversee day-to-day service desk activities Maintain high standards for client support and service del…
Virtu Financial is at the forefront of the financial services industry, utilizing state-of-the-art technology to provide liquidity across global markets and deliver innovative, transparent trading solutions for our clients. As a prominent market maker, we facilitate deep liquidity, contributing to more efficient markets around the globe. Our expertise in market structure, extensive diversification, and advanced execution technology allow us to offer competitive bids and prices in over 19,000 securities across 235 venues in 36 countries.THE ROLEThe Software Development team at Virtu is responsible for creating powerful trading tools that power a high-performance system utilized in financial markets worldwide. In this Core Developer position, you will concentrate on designing the core order management protocol of our trading system, managing internal message processing, and ensuring seamless connectivity to external trading destinations to facilitate quick and efficient trade execution.
Join our dynamic team at Xcellink as a Senior Software Engineer, where you will play a pivotal role in the design and development of sophisticated enterprise applications. You will leverage your extensive experience in software development to deliver high-quality solutions that meet client needs.
About the Internship LVMH Moët Hennessy Louis Vuitton is looking for a Regional Service Desk Intern in Singapore. This role supports IT operations across the Asia-Pacific region. What You Will Do Troubleshoot technical issues for end users Assist with user support requests Contribute to ongoing IT projects Why Join This internship offers practical experience in IT support within the luxury goods sector. Interns will develop technical skills and gain exposure to regional IT operations.
Full-time|On-site|Singapore, South West, Singapore
The Service Desk Engineer is pivotal in delivering exceptional first-level IT support and on-site technical assistance, ensuring the seamless performance of the Institute’s IT systems. This position involves managing service desk operations, maintaining IT infrastructure, resolving incidents, and overseeing IT assets. The Service Desk Engineer is instrumental in upholding high standards of IT services for daily operations and special events.Fresh graduates are highly encouraged to apply!Key Responsibilities:1. Service Desk Support:Serve as the primary interface for end users to log and resolve service requests, incidents, and IT support inquiries.Diagnose hardware and software issues utilizing structured checklists, striving for first-call resolution through FAQs, knowledge bases, and established solutions.Escalate complex incidents to advanced support teams and ensure resolution in accordance with Service Level Agreements (SLAs).Maintain documentation of all incidents, resolutions, and knowledge base entries to facilitate future reference and continuous improvement.2. On-Site IT Support & Maintenance:Install, configure, and maintain IT and AV equipment, including desktops, laptops, printers, mobile devices, and peripherals.Conduct preventive maintenance and troubleshoot hardware issues by replacing defective components or coordinating repairs.Perform system health checks, monitor servers, network devices, and wireless access points, and prepare daily reports on system status.Address basic network issues, including connectivity challenges and verifying wireless signal strength.3. Asset & Inventory Management:Ensure accurate inventory of IT and AV assets, including desktops, laptops, network devices, and peripherals.Oversee asset tagging, movements, and updates within the asset inventory system, ensuring all records remain current.Conduct regular asset audits, report discrepancies, and assist in annual inventory exercises.Monitor warranty and maintenance periods for assets and provide reminders for contract renewals at least three months prior to expiration.4. Event Support:Prepare and configure IT equipment for special events (e.g., conferences, seminars), ensuring the smooth operation of temporary networks and systems.Provide network and wireless configuration assistance for events as required.5. Incident Reporting & Performance Monitoring:Monitor and report on incident resolutions, system performance, and asset conditions.Generate reports on underperforming infrastructure, network issues, and service delivery.
Role Overview ncs3 is seeking a Service Desk Manager based in Singapore. This role leads a team focused on delivering strong IT support services. The manager oversees daily service desk operations, monitors service quality, and works to maintain high levels of customer satisfaction. What You Will Do Lead and guide the service desk team to meet performance targets Oversee day-to-day service desk activities and workflows Implement and refine processes to improve service delivery Promote best practices across the support function Address escalated issues and ensure timely resolution What Matters Here Experience managing IT support teams Strong focus on customer satisfaction Ability to drive efficiency and process improvement Clear communication and leadership skills
Job SummaryAs the Service Desk Manager, you will lead our Service Desk team in delivering exceptional customer service. Your role will involve overseeing incident resolution, ensuring compliance with service level agreements, and monitoring team performance to guarantee that client inquiries receive prompt attention. Job ResponsibilitiesOversee the Service Desk operations and manage staff to provide first-level technical support.Respond to support inquiries via phone and email, utilizing remote desktop tools, and, if necessary, assist users at their work locations.Serve as an escalation point for unresolved cases or escalated issues.Embrace a comprehensive customer service approach, promoting a customer-centric ethos to uphold high standards of service for all support queries, in line with service management principles.Communicate with SD managers regarding any significant issues that may impact business operations.Assume overall accountability for incident management and request fulfillment.Encourage team members to take ownership of user problems and adopt a proactive approach to user issues.Ensure all support interactions are documented in the Service Desk logging system.Delegate more complex issues to the appropriate IT Support personnel.Coordinate external technical support when issues cannot be resolved internally at the first level.Conduct Service Quality Assessments and coach team members on effective handling techniques.Provide domain-specific training to new hires.
Encora is hiring a Service Desk Engineer in Singapore. This role supports IT operations by handling service requests and troubleshooting technical issues for both hardware and software systems. Role overview This position focuses on installing, configuring, and upgrading computers and applications. Service Desk Engineers play a key part in identifying root causes of technical problems and implementing fixes that improve system reliability. What you will do Respond to service requests related to hardware and software Install, configure, and upgrade IT systems as needed Diagnose issues and deliver lasting solutions Maintain a high standard of customer service for clients Requirements Experience supporting IT systems and troubleshooting technical issues Ability to install and configure hardware and software Strong commitment to customer service
As an integral part of our team at fuku, the Administration and Front Desk Manager will oversee front desk operations and ensure a seamless administrative experience. Key Responsibilities:Front Desk Management:- Supervise daily front desk activities, including welcoming visitors, managing phone calls, and addressing general inquiries.- Serve as the first point of contact for our company, upholding a professional and inviting atmosphere at all times.Office & Administrative Support:- Manage day-to-day administrative functions such as coordinating office maintenance, acquiring office supplies, and organizing document filing.- Provide support for general office operations and respond swiftly to internal administrative requests.Documentation & Internal Support:- Create and maintain administrative documents, internal communications, and meeting minutes.- Assist in streamlining internal administrative processes and workflows to boost efficiency.External Vendor Coordination:- Liaise with external service providers, including property management, cleaning services, and other office vendors.- Aid in the renewal of licenses, annual inspections, and basic compliance-related administrative tasks.Culture & Internal Activities:- Help organize employee celebrations, holiday welfare programs, and other internal events.- Support company gatherings and internal activities to enhance team engagement and a positive work culture.Meeting & Client Support:- Prepare meeting spaces and provide on-site assistance for client visits and internal meetings.- Ensure effective coordination and professional execution of meetings and visits.
Join our dynamic team at NCS3 as a Helpdesk / Service Desk Engineer. In this pivotal role, you will be the first point of contact for our clients, providing exceptional technical support and troubleshooting assistance. Your expertise will ensure the smooth operation of IT services and contribute to enhancing user satisfaction.As a part of our team, you will engage with users to understand their needs, diagnose issues, and deliver effective solutions. Strong communication skills and a customer-focused approach are essential for success in this role.
Join AvePoint and Secure the Future!AvePoint stands as a global front-runner in data management and governance, serving over 21,000 clients worldwide. Our innovative solutions empower digital workplaces across major platforms such as Microsoft, Google, and Salesforce, and are featured in over 100 cloud marketplaces. Join our community of over 3,500 channel partners, including managed service providers and systems integrators, and explore the possibilities at www.avepoint.com.At AvePoint, we prioritize our people. Our dynamic culture fosters agility, passion, and teamwork, enabling you to influence your career trajectory, make a meaningful impact, and own your professional journey. Discover how you can unlock your potential with us!About the PositionWe are on the lookout for a skilled IT Help Desk Technician to deliver swift and effective technical support for computer systems. The successful candidate will exhibit exceptional technical expertise and possess strong communication skills to diagnose issues and articulate solutions clearly. A customer-focused approach and patience in handling challenging situations are essential.Key Responsibilities1. Technical Support and TroubleshootingAct as the primary point of contact for clients seeking technical support via phone or email.Deliver first-line support to new employees during their onboarding phase.Quickly identify and resolve IT-related issues to minimize disruptions.Conduct remote troubleshooting utilizing diagnostic techniques and strategic questioning.Evaluate the best solutions based on customer-reported issues.Collaborate with the IT support team for escalations and tracking of complex problems.Regularly follow up with clients, updating them on the status of their inquiries.2. Employee OnboardingOversee the IT onboarding process for new hires.Coordinate with HR and departmental managers to organize onboarding sessions.Ensure new hires have the required hardware, software, and access to systems prior to their start date.Conduct introductory IT orientation sessions to familiarize new employees with the company’s technological infrastructure, policies, and procedures.Identify and implement improvements in the onboarding and training programs to enhance efficiency and effectiveness.
Full-time|On-site|Singapore, South West, Singapore
Join Xcellink as a Service Desk Engineer, where you'll provide essential first-level IT support and on-site technical assistance to ensure the seamless operation of our Institute’s IT systems. In this dynamic role, you will handle service desk tasks, maintain our IT infrastructure, resolve incidents, and manage IT assets. Your contributions will be vital in delivering high-quality IT services for daily operations and special events.Fresh graduates are strongly encouraged to apply!Key Responsibilities:1. Service Desk Support:Serve as the primary contact for end users to log and resolve service requests, incidents, and IT support inquiries.Troubleshoot hardware and software issues using structured checklists, aiming for first-call resolution through FAQs, knowledge bases, and known solutions.Escalate complex incidents to higher-level support teams and ensure resolution in accordance with Service Level Agreements (SLAs).Document all incidents, resolutions, and knowledge base entries for future reference and continuous improvement.2. On-Site IT Support & Maintenance:Install, configure, and maintain IT and AV equipment, including desktops, laptops, printers, mobile devices, and peripherals.Perform preventive maintenance and resolve hardware issues by replacing faulty components or coordinating repairs.Conduct system health checks, monitor servers, network appliances, and wireless access points, and submit daily reports on system health.Handle basic network troubleshooting, including connectivity issues and verifying wireless signal strength.3. Asset & Inventory Management:Maintain an accurate inventory of IT and AV assets, ensuring all records are up-to-date.Manage asset tagging, movements, and updates in the asset inventory system.Conduct regular asset audits, report discrepancies, and assist in annual stock-taking exercises.Track warranty and maintenance periods of assets and provide reminders for contract renewals at least three months prior to expiration.4. Event Support:Set up and configure IT equipment for special events (e.g., conferences, seminars), ensuring the smooth operation of temporary networks and systems.Provide network and wireless configuration support for events as needed.5. Incident Reporting & Performance Monitoring:Track and report incident resolutions, system performance, and asset status.Generate reports on underperforming infrastructure, network issues, and service delivery.
Join our dynamic team at ncs3 as an Operations Support Executive in the Service Desk department. In this role, you will be pivotal in ensuring seamless operation support for our clients, addressing their inquiries, and resolving technical issues promptly. You will work closely with various teams to enhance service quality and improve customer satisfaction.
Join the vibrant team at Accor Hotels as a Front Desk Agent, where you will be the first point of contact for our guests, delivering outstanding service and ensuring a memorable stay. Your role will involve managing check-ins and check-outs, providing information about hotel services, and addressing guest inquiries with professionalism and warmth.
Join Accion Labs as a Level 1 Service Desk Agent, where you will be the first point of contact for our clients' technical support needs. You will respond to inquiries, troubleshoot issues, and provide solutions to enhance user experience. This role is perfect for individuals who thrive in a fast-paced environment and are eager to develop their skills in IT support.
About Our TeamJoin OpenAI’s innovative Forward Deployed Engineering team, where we collaborate closely with our clients to transform cutting-edge research into operational systems. Our team operates at the dynamic intersection of customer delivery and core platform development, ensuring impactful outcomes for our partners.About the RoleWe are seeking dedicated and customer-oriented software engineers to develop bespoke software solutions that harness OpenAI’s APIs to address tangible client challenges. As a Forward Deployed Software Engineer (FDSWE), you will engage with clients and fellow OpenAI engineers to architect and implement scalable solutions to their most pressing issues. You will create abstractions that facilitate problem-solving and enhance our delivery speed and quality across all engagements. This role involves close collaboration with Sales, Solutions Engineering, Solutions Architects, and Customer Success Managers, ensuring a unified approach to client accounts. Additionally, you will liaise with our Research and Applied Product and Engineering teams to relay valuable client feedback, enriching our development process.This position is based in Singapore, utilizing a hybrid work model with 3 days in the office each week. We also provide relocation assistance for new hires, and expect approximately 50% travel.Key Responsibilities:Engage deeply with key clients to comprehend their business challenges and technical needs.Design, architect, and develop comprehensive full-stack solutions using an experimental and iterative approach.Draft detailed scopes of work and project timelines for both proof-of-concept prototypes and full-scale deployments.Actively collaborate with clients' technical teams, serving as a technical expert and trusted advisor to drive project completion on their infrastructure.Work in conjunction with Product, Research, and Applied teams to guarantee seamless client experiences, successful project outcomes, and actionable product feedback.Contribute to internal knowledge repositories, documenting best practices and insights gathered from customer interactions to enhance the Forward Deployed Engineering function.Ideal Candidate Profile:A minimum of 7 years of professional full-stack engineering experience (excluding internships) in relevant roles at tech and product-centric companies. Experience engaging directly with customers is highly valuable.Proficiency in programming languages and frameworks commonly used in full-stack development.Demonstrated ability in designing scalable and efficient software solutions.Strong problem-solving skills and the ability to work collaboratively in a fast-paced environment.Excellent communication skills, both verbal and written, with the capacity to translate complex technical concepts into easily understandable terms for clients.A passion for technology and a commitment to professional growth.
Join our dynamic and innovative product team at csit, where you'll play a pivotal role in designing, developing, and deploying full-stack web applications that enhance organizational efficiency and decision-making. This position emphasizes creating an internal chat assistant powered by advanced AI technology, specifically designed to boost productivity and capabilities throughout our organization. We seek a proactive self-starter who excels in collaborative settings, takes ownership of projects from inception to completion, and is deeply committed to delivering high-quality, reliable code in production environments.
Join Roland Berger as a Senior Consultant/Project Manager for our Japan Desk in Singapore. In this pivotal role, you will lead strategic projects, advise clients on complex business challenges, and foster relationships with key stakeholders to drive impactful results. Your expertise will be instrumental in shaping our clients' futures and enhancing our brand presence in the Japanese market.
About the Role ncs3 is hiring an Operations Support Executive for the End User Computing (EUC) and Service Desk team in Singapore. This position focuses on delivering reliable IT support to clients, helping maintain smooth business operations and high service standards. Main Responsibilities Troubleshoot technical issues across a range of systems and devices Provide direct user support, addressing IT-related questions and problems Work with other teams to improve service processes and efficiency Who This Role Suits This role fits those who enjoy working with technology and supporting others. It offers opportunities to develop IT and customer service skills within a collaborative team setting.
Join our dynamic team at Accor Hotels as a Guest Services Executive at the Front Desk, where you will be the first point of contact for our guests. Your role will involve providing exceptional customer service, managing check-ins and check-outs, and addressing guest inquiries to ensure a memorable stay.
Role Overview NCS3 is hiring a Service Desk Manager based in Singapore. This role leads the service desk team, guiding daily operations and supporting clients. The manager ensures service quality and encourages teamwork across the group. Key Responsibilities Oversee day-to-day service desk activities Maintain high standards for client support and service del…
Virtu Financial is at the forefront of the financial services industry, utilizing state-of-the-art technology to provide liquidity across global markets and deliver innovative, transparent trading solutions for our clients. As a prominent market maker, we facilitate deep liquidity, contributing to more efficient markets around the globe. Our expertise in market structure, extensive diversification, and advanced execution technology allow us to offer competitive bids and prices in over 19,000 securities across 235 venues in 36 countries.THE ROLEThe Software Development team at Virtu is responsible for creating powerful trading tools that power a high-performance system utilized in financial markets worldwide. In this Core Developer position, you will concentrate on designing the core order management protocol of our trading system, managing internal message processing, and ensuring seamless connectivity to external trading destinations to facilitate quick and efficient trade execution.
Join our dynamic team at Xcellink as a Senior Software Engineer, where you will play a pivotal role in the design and development of sophisticated enterprise applications. You will leverage your extensive experience in software development to deliver high-quality solutions that meet client needs.
About the Internship LVMH Moët Hennessy Louis Vuitton is looking for a Regional Service Desk Intern in Singapore. This role supports IT operations across the Asia-Pacific region. What You Will Do Troubleshoot technical issues for end users Assist with user support requests Contribute to ongoing IT projects Why Join This internship offers practical experience in IT support within the luxury goods sector. Interns will develop technical skills and gain exposure to regional IT operations.
Full-time|On-site|Singapore, South West, Singapore
The Service Desk Engineer is pivotal in delivering exceptional first-level IT support and on-site technical assistance, ensuring the seamless performance of the Institute’s IT systems. This position involves managing service desk operations, maintaining IT infrastructure, resolving incidents, and overseeing IT assets. The Service Desk Engineer is instrumental in upholding high standards of IT services for daily operations and special events.Fresh graduates are highly encouraged to apply!Key Responsibilities:1. Service Desk Support:Serve as the primary interface for end users to log and resolve service requests, incidents, and IT support inquiries.Diagnose hardware and software issues utilizing structured checklists, striving for first-call resolution through FAQs, knowledge bases, and established solutions.Escalate complex incidents to advanced support teams and ensure resolution in accordance with Service Level Agreements (SLAs).Maintain documentation of all incidents, resolutions, and knowledge base entries to facilitate future reference and continuous improvement.2. On-Site IT Support & Maintenance:Install, configure, and maintain IT and AV equipment, including desktops, laptops, printers, mobile devices, and peripherals.Conduct preventive maintenance and troubleshoot hardware issues by replacing defective components or coordinating repairs.Perform system health checks, monitor servers, network devices, and wireless access points, and prepare daily reports on system status.Address basic network issues, including connectivity challenges and verifying wireless signal strength.3. Asset & Inventory Management:Ensure accurate inventory of IT and AV assets, including desktops, laptops, network devices, and peripherals.Oversee asset tagging, movements, and updates within the asset inventory system, ensuring all records remain current.Conduct regular asset audits, report discrepancies, and assist in annual inventory exercises.Monitor warranty and maintenance periods for assets and provide reminders for contract renewals at least three months prior to expiration.4. Event Support:Prepare and configure IT equipment for special events (e.g., conferences, seminars), ensuring the smooth operation of temporary networks and systems.Provide network and wireless configuration assistance for events as required.5. Incident Reporting & Performance Monitoring:Monitor and report on incident resolutions, system performance, and asset conditions.Generate reports on underperforming infrastructure, network issues, and service delivery.
Role Overview ncs3 is seeking a Service Desk Manager based in Singapore. This role leads a team focused on delivering strong IT support services. The manager oversees daily service desk operations, monitors service quality, and works to maintain high levels of customer satisfaction. What You Will Do Lead and guide the service desk team to meet performance targets Oversee day-to-day service desk activities and workflows Implement and refine processes to improve service delivery Promote best practices across the support function Address escalated issues and ensure timely resolution What Matters Here Experience managing IT support teams Strong focus on customer satisfaction Ability to drive efficiency and process improvement Clear communication and leadership skills
Job SummaryAs the Service Desk Manager, you will lead our Service Desk team in delivering exceptional customer service. Your role will involve overseeing incident resolution, ensuring compliance with service level agreements, and monitoring team performance to guarantee that client inquiries receive prompt attention. Job ResponsibilitiesOversee the Service Desk operations and manage staff to provide first-level technical support.Respond to support inquiries via phone and email, utilizing remote desktop tools, and, if necessary, assist users at their work locations.Serve as an escalation point for unresolved cases or escalated issues.Embrace a comprehensive customer service approach, promoting a customer-centric ethos to uphold high standards of service for all support queries, in line with service management principles.Communicate with SD managers regarding any significant issues that may impact business operations.Assume overall accountability for incident management and request fulfillment.Encourage team members to take ownership of user problems and adopt a proactive approach to user issues.Ensure all support interactions are documented in the Service Desk logging system.Delegate more complex issues to the appropriate IT Support personnel.Coordinate external technical support when issues cannot be resolved internally at the first level.Conduct Service Quality Assessments and coach team members on effective handling techniques.Provide domain-specific training to new hires.
Encora is hiring a Service Desk Engineer in Singapore. This role supports IT operations by handling service requests and troubleshooting technical issues for both hardware and software systems. Role overview This position focuses on installing, configuring, and upgrading computers and applications. Service Desk Engineers play a key part in identifying root causes of technical problems and implementing fixes that improve system reliability. What you will do Respond to service requests related to hardware and software Install, configure, and upgrade IT systems as needed Diagnose issues and deliver lasting solutions Maintain a high standard of customer service for clients Requirements Experience supporting IT systems and troubleshooting technical issues Ability to install and configure hardware and software Strong commitment to customer service
As an integral part of our team at fuku, the Administration and Front Desk Manager will oversee front desk operations and ensure a seamless administrative experience. Key Responsibilities:Front Desk Management:- Supervise daily front desk activities, including welcoming visitors, managing phone calls, and addressing general inquiries.- Serve as the first point of contact for our company, upholding a professional and inviting atmosphere at all times.Office & Administrative Support:- Manage day-to-day administrative functions such as coordinating office maintenance, acquiring office supplies, and organizing document filing.- Provide support for general office operations and respond swiftly to internal administrative requests.Documentation & Internal Support:- Create and maintain administrative documents, internal communications, and meeting minutes.- Assist in streamlining internal administrative processes and workflows to boost efficiency.External Vendor Coordination:- Liaise with external service providers, including property management, cleaning services, and other office vendors.- Aid in the renewal of licenses, annual inspections, and basic compliance-related administrative tasks.Culture & Internal Activities:- Help organize employee celebrations, holiday welfare programs, and other internal events.- Support company gatherings and internal activities to enhance team engagement and a positive work culture.Meeting & Client Support:- Prepare meeting spaces and provide on-site assistance for client visits and internal meetings.- Ensure effective coordination and professional execution of meetings and visits.
Join our dynamic team at NCS3 as a Helpdesk / Service Desk Engineer. In this pivotal role, you will be the first point of contact for our clients, providing exceptional technical support and troubleshooting assistance. Your expertise will ensure the smooth operation of IT services and contribute to enhancing user satisfaction.As a part of our team, you will engage with users to understand their needs, diagnose issues, and deliver effective solutions. Strong communication skills and a customer-focused approach are essential for success in this role.
Join AvePoint and Secure the Future!AvePoint stands as a global front-runner in data management and governance, serving over 21,000 clients worldwide. Our innovative solutions empower digital workplaces across major platforms such as Microsoft, Google, and Salesforce, and are featured in over 100 cloud marketplaces. Join our community of over 3,500 channel partners, including managed service providers and systems integrators, and explore the possibilities at www.avepoint.com.At AvePoint, we prioritize our people. Our dynamic culture fosters agility, passion, and teamwork, enabling you to influence your career trajectory, make a meaningful impact, and own your professional journey. Discover how you can unlock your potential with us!About the PositionWe are on the lookout for a skilled IT Help Desk Technician to deliver swift and effective technical support for computer systems. The successful candidate will exhibit exceptional technical expertise and possess strong communication skills to diagnose issues and articulate solutions clearly. A customer-focused approach and patience in handling challenging situations are essential.Key Responsibilities1. Technical Support and TroubleshootingAct as the primary point of contact for clients seeking technical support via phone or email.Deliver first-line support to new employees during their onboarding phase.Quickly identify and resolve IT-related issues to minimize disruptions.Conduct remote troubleshooting utilizing diagnostic techniques and strategic questioning.Evaluate the best solutions based on customer-reported issues.Collaborate with the IT support team for escalations and tracking of complex problems.Regularly follow up with clients, updating them on the status of their inquiries.2. Employee OnboardingOversee the IT onboarding process for new hires.Coordinate with HR and departmental managers to organize onboarding sessions.Ensure new hires have the required hardware, software, and access to systems prior to their start date.Conduct introductory IT orientation sessions to familiarize new employees with the company’s technological infrastructure, policies, and procedures.Identify and implement improvements in the onboarding and training programs to enhance efficiency and effectiveness.
Full-time|On-site|Singapore, South West, Singapore
Join Xcellink as a Service Desk Engineer, where you'll provide essential first-level IT support and on-site technical assistance to ensure the seamless operation of our Institute’s IT systems. In this dynamic role, you will handle service desk tasks, maintain our IT infrastructure, resolve incidents, and manage IT assets. Your contributions will be vital in delivering high-quality IT services for daily operations and special events.Fresh graduates are strongly encouraged to apply!Key Responsibilities:1. Service Desk Support:Serve as the primary contact for end users to log and resolve service requests, incidents, and IT support inquiries.Troubleshoot hardware and software issues using structured checklists, aiming for first-call resolution through FAQs, knowledge bases, and known solutions.Escalate complex incidents to higher-level support teams and ensure resolution in accordance with Service Level Agreements (SLAs).Document all incidents, resolutions, and knowledge base entries for future reference and continuous improvement.2. On-Site IT Support & Maintenance:Install, configure, and maintain IT and AV equipment, including desktops, laptops, printers, mobile devices, and peripherals.Perform preventive maintenance and resolve hardware issues by replacing faulty components or coordinating repairs.Conduct system health checks, monitor servers, network appliances, and wireless access points, and submit daily reports on system health.Handle basic network troubleshooting, including connectivity issues and verifying wireless signal strength.3. Asset & Inventory Management:Maintain an accurate inventory of IT and AV assets, ensuring all records are up-to-date.Manage asset tagging, movements, and updates in the asset inventory system.Conduct regular asset audits, report discrepancies, and assist in annual stock-taking exercises.Track warranty and maintenance periods of assets and provide reminders for contract renewals at least three months prior to expiration.4. Event Support:Set up and configure IT equipment for special events (e.g., conferences, seminars), ensuring the smooth operation of temporary networks and systems.Provide network and wireless configuration support for events as needed.5. Incident Reporting & Performance Monitoring:Track and report incident resolutions, system performance, and asset status.Generate reports on underperforming infrastructure, network issues, and service delivery.
Join our dynamic team at ncs3 as an Operations Support Executive in the Service Desk department. In this role, you will be pivotal in ensuring seamless operation support for our clients, addressing their inquiries, and resolving technical issues promptly. You will work closely with various teams to enhance service quality and improve customer satisfaction.
Join the vibrant team at Accor Hotels as a Front Desk Agent, where you will be the first point of contact for our guests, delivering outstanding service and ensuring a memorable stay. Your role will involve managing check-ins and check-outs, providing information about hotel services, and addressing guest inquiries with professionalism and warmth.
Join Accion Labs as a Level 1 Service Desk Agent, where you will be the first point of contact for our clients' technical support needs. You will respond to inquiries, troubleshoot issues, and provide solutions to enhance user experience. This role is perfect for individuals who thrive in a fast-paced environment and are eager to develop their skills in IT support.
About Our TeamJoin OpenAI’s innovative Forward Deployed Engineering team, where we collaborate closely with our clients to transform cutting-edge research into operational systems. Our team operates at the dynamic intersection of customer delivery and core platform development, ensuring impactful outcomes for our partners.About the RoleWe are seeking dedicated and customer-oriented software engineers to develop bespoke software solutions that harness OpenAI’s APIs to address tangible client challenges. As a Forward Deployed Software Engineer (FDSWE), you will engage with clients and fellow OpenAI engineers to architect and implement scalable solutions to their most pressing issues. You will create abstractions that facilitate problem-solving and enhance our delivery speed and quality across all engagements. This role involves close collaboration with Sales, Solutions Engineering, Solutions Architects, and Customer Success Managers, ensuring a unified approach to client accounts. Additionally, you will liaise with our Research and Applied Product and Engineering teams to relay valuable client feedback, enriching our development process.This position is based in Singapore, utilizing a hybrid work model with 3 days in the office each week. We also provide relocation assistance for new hires, and expect approximately 50% travel.Key Responsibilities:Engage deeply with key clients to comprehend their business challenges and technical needs.Design, architect, and develop comprehensive full-stack solutions using an experimental and iterative approach.Draft detailed scopes of work and project timelines for both proof-of-concept prototypes and full-scale deployments.Actively collaborate with clients' technical teams, serving as a technical expert and trusted advisor to drive project completion on their infrastructure.Work in conjunction with Product, Research, and Applied teams to guarantee seamless client experiences, successful project outcomes, and actionable product feedback.Contribute to internal knowledge repositories, documenting best practices and insights gathered from customer interactions to enhance the Forward Deployed Engineering function.Ideal Candidate Profile:A minimum of 7 years of professional full-stack engineering experience (excluding internships) in relevant roles at tech and product-centric companies. Experience engaging directly with customers is highly valuable.Proficiency in programming languages and frameworks commonly used in full-stack development.Demonstrated ability in designing scalable and efficient software solutions.Strong problem-solving skills and the ability to work collaboratively in a fast-paced environment.Excellent communication skills, both verbal and written, with the capacity to translate complex technical concepts into easily understandable terms for clients.A passion for technology and a commitment to professional growth.
Join our dynamic and innovative product team at csit, where you'll play a pivotal role in designing, developing, and deploying full-stack web applications that enhance organizational efficiency and decision-making. This position emphasizes creating an internal chat assistant powered by advanced AI technology, specifically designed to boost productivity and capabilities throughout our organization. We seek a proactive self-starter who excels in collaborative settings, takes ownership of projects from inception to completion, and is deeply committed to delivering high-quality, reliable code in production environments.
Join Roland Berger as a Senior Consultant/Project Manager for our Japan Desk in Singapore. In this pivotal role, you will lead strategic projects, advise clients on complex business challenges, and foster relationships with key stakeholders to drive impactful results. Your expertise will be instrumental in shaping our clients' futures and enhancing our brand presence in the Japanese market.
About the Role ncs3 is hiring an Operations Support Executive for the End User Computing (EUC) and Service Desk team in Singapore. This position focuses on delivering reliable IT support to clients, helping maintain smooth business operations and high service standards. Main Responsibilities Troubleshoot technical issues across a range of systems and devices Provide direct user support, addressing IT-related questions and problems Work with other teams to improve service processes and efficiency Who This Role Suits This role fits those who enjoy working with technology and supporting others. It offers opportunities to develop IT and customer service skills within a collaborative team setting.
Join our dynamic team at Accor Hotels as a Guest Services Executive at the Front Desk, where you will be the first point of contact for our guests. Your role will involve providing exceptional customer service, managing check-ins and check-outs, and addressing guest inquiries to ensure a memorable stay.
