IT Support Engineer - Join Our Elite Infrastructure Team

Are you eager to contribute significantly by ensuring the flawless operation of cutting-edge systems that underpin national infrastructure? Join our distinguished IT infrastructure support team as an IT Support Engineer and play a crucial role in maintaining the operational uptime of vital biometric devices at strategic locations. You'll collaborate with a d…

Are you ready to play a vital role in maintaining the operational integrity of cutting-edge systems that support national infrastructure? Join our high-caliber IT infrastructure team as an IT Support Engineer and contribute to the seamless operation of critical biometric devices located at essential sites. You will be part of a vibrant team dedicated to ensuring these pivotal systems operate flawlessly, 24/7. Key Responsibilities: System Installation & Configuration: Collaborate in the setup and configuration of PCs, workstations, operating systems, applications, and associated peripherals to aid project teams. Essential On-Site IT Assistance: Deliver first-level on-site IT support on a 24x7 rotational shift basis, including public holidays (10 am to 10 pm / 10 pm to 10 am), ensuring critical system uptime. Issue Resolution & Escalation: Diagnose and resolve technical problems, providing prompt updates to the Project Manager regarding significant escalations. Proactive System Oversight: Conduct daily health checks and inventory assessments to avert downtime and confirm that all systems and devices are functioning correctly. Technical Support Proficiency: Leverage your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment. Why You Should Join Us: Acquire hands-on experience in managing and maintaining advanced biometric devices essential to national safety. Enhance your troubleshooting capabilities while ensuring uptime in high-stakes, mission-critical settings. Learn to navigate Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), crucial for delivering top-tier service. Advance into a leadership position, supervising a team responsible for IT support services in critical environments. Shift Allowance: Enjoy additional compensation for working on a rotating schedule. Transport Allowance: Benefit from a transport allowance to facilitate your commuting needs. Standby Allowance: Standby duties are rewarded with a standby allowance. Public Holiday Pay: Receive extra pay for working on public holidays. If you are motivated by the challenge of maintaining essential systems that underpin national operations and are eager to grow your career in IT support, this opportunity is for you!

The Company:A prominent utilities enterprise is expanding its operations and is seeking a dedicated IT Support Officer to join their Data Center team.The Role:As an IT Support Officer, your responsibilities will include: Overseeing, controlling, and executing batch jobs according to production job plans as required. Monitoring file transfers between internal and external systems and scheduled batch jobs closely, responding to alerts promptly. Maintaining and updating the Standing Operating Procedures (SOP). Ensuring incidents are reported correctly and prioritized for timely resolution. Providing regular updates and ensuring proper follow-through until issues are resolved. Collaborating with the team on operational support for application systems projects, including batch job scheduling and automation, Operations Acceptance Testing, and application deployment to production. Reporting any security breaches and escalating emergencies to the supervisor without delay. Conducting proactive monitoring of critical systems and infrastructure services through a centralized IT Operations Management system. Escalating issues and following up with the necessary support teams as required. Addressing operational job failures and ensuring incident reports are closed by the SLA deadline. Performing any other duties as assigned.

As a Local Command Centre Engineer at Xcellink, you will serve as the initial point of contact for our clients and vendors. You will be responsible for monitoring alerts, responding to calls, chat requests, and tickets, as well as managing the mailbox and addressing incidents or service requests. Key Responsibilities:Receive, log, validate, and diagnose client requests across a comprehensive range of products and services, adhering to established service level agreements and utilizing standard tools, platforms, and processes.Employ your knowledge of Managed Services products and processes to effectively address tickets.Strive for first call resolution for clients when feasible, following standard operating procedures or work instructions.Identify and flag the need for relevant documentation when articles are not available.Provide timely updates to clients upon request regarding their pending requests or tickets.Collaborate closely with resolver groups and other teams to ensure clients receive timely communications.Recognize gaps and weaknesses in existing processes, procedures, and services, and make recommendations for enhancements.Exercise sound judgment when escalating issues to higher levels of support.Maintain a high standard of service quality to ensure client satisfaction.

Join a leading multinational information technology company as an AI-OPS / Network Security Engineer. As our client expands its team, they seek a highly skilled professional to oversee and enhance the security of their network infrastructure. The chosen candidate will play a key role in the design, implementation, and maintenance of robust network security solutions to ensure a stable, reliable, and secure network environment.Your Key Responsibilities: Maintain AI-driven tools integrated with the existing network infrastructure for predictive analytics, anomaly detection, and root cause analysis. Utilize AIOps solutions for effective network monitoring, analytics, and automation. Leverage basic automation knowledge to streamline network tasks and workflows using AIOps tools and low to no code programming. Analyze network data to uncover trends, optimize performance, and bolster security. Configure and manage Cisco Catalyst Switches (IOS), Cisco Nexus Switches (NXOS), and Alcatel Lucent Switches (AOS) to ensure a secure and efficient network setup. Implement and maintain Palo Alto and Fortinet Fortigate Firewalls for comprehensive network security and access control. Administer Alcatel Lucent Wireless Controllers to guarantee a secure and resilient wireless network environment. Utilize SolarWinds NPM (Network Performance Monitor) and NCM (Network Configuration Manager) for proactive network monitoring and configuration management. Manage ClearPass Policy Manager for effective network access control and policy enforcement.

Join our client, a leading IT management services organization, renowned for its expertise in delivering vital infrastructure and technology solutions for government projects. We are currently in search of a highly skilled Arista Certified Network Engineer to be part of a critical deployment initiative.Key Responsibilities:Network Implementation: Design, configure, and deploy Arista-based network solutions tailored to project specifications. Collaborate with both internal and external stakeholders to ensure smooth integration with existing network environments.Maintenance & Support: Conduct routine network maintenance, upgrades, and troubleshooting to guarantee optimal performance and availability. Provide on-call support for urgent incidents outside regular office hours, addressing network issues swiftly to minimize downtime.System Optimization: Monitor and assess network performance, pinpointing areas for enhancement. Implement firmware and software updates to uphold network reliability and security.Documentation: Keep detailed documentation of network configurations, procedures, and troubleshooting protocols. Prepare comprehensive technical reports for stakeholders and internal teams.Compliance & Standards: Ensure all network implementations and maintenance align with best practices, regulatory requirements, and security protocols.

Lead the creation and maintenance of comprehensive technical documentation, ensuring accuracy and thoroughness in all project-related materials, including system designs, configurations, and troubleshooting practices. Serve as the primary contact for escalated technical challenges, providing expert support to quickly resolve complex network issues and incidents. Work collaboratively with Level 1 and Level 2 network engineers to design and implement innovative network infrastructure solutions that meet project requirements and adhere to industry standards. Oversee the strategic planning, design, and deployment of advanced network architectures, including high-availability setups, network segmentation, and robust security frameworks. Guide and develop junior network engineers through extensive training and knowledge transfer sessions, enhancing team skills and overall effectiveness. Regularly assess network performance and security, proactively identifying areas for improvement and implementing necessary changes. Actively participate in project discussions and meetings, providing critical technical insights and recommendations to project teams and stakeholders. Stay informed about emerging technologies and industry trends, evaluating their potential impact on network infrastructure and advocating for strategic initiatives to enhance network capabilities. Build and maintain strong relationships with vendors and third-party providers to ensure effective collaboration and support for network initiatives. Represent the organization as a leading subject matter expert in network engineering, showcasing thought leadership and actively participating in industry discussions and events.

About the CompanyXcellink is a prominent player in the technology sector, recognized for its cutting-edge digital solutions and services tailored to a wide array of clients. With a strong focus on facilitating digital transformation, smart city initiatives, and proficient software development, the company is committed to enabling businesses to excel in the modern digital landscape. Their innovative technology offerings are designed to spur business growth and help organizations thrive in today's competitive environment.Key ResponsibilitiesDesign, implement, and maintain comprehensive test cases and plans, ensuring they remain aligned with requirements and any policy updates.Develop, manage, and continuously improve automated testing frameworks and environments.Perform testing on new features and meticulously document any defects identified.Conduct various types of testing, including manual, functional, performance, and exploratory tests.Participate actively in User Acceptance Tests (UATs) and assist in resolving production issues.Contribute to all agile ceremonies and practices.

We are seeking a dynamic and results-oriented Sales Consultant to join our team at Xcellink. In this pivotal role, you will identify, pursue, and successfully close revenue opportunities in custom software development, digital solutions, and ICT Training & Traineeship programs.Your primary focus will be on delivering exceptional outcomes by integrating technology implementation with workforce capability enhancement. You will interact with senior business, technical, and HR stakeholders, navigate complex deal cycles, and collaborate closely with our internal delivery and training teams to secure high-value opportunities.Key Responsibilities:Revenue & Sales Execution:Take ownership of the full sales cycle, from prospecting and discovery through to deal closure and handover.Consistently achieve and surpass assigned sales targets and revenue KPIs for software and training services.Develop and implement account and opportunity plans to expand wallet share among existing and new clients.Maintain a robust and accurate pipeline, and contribute to forecasting and revenue planning efforts.Solution & Consultative Selling:Engage clients to thoroughly understand their business challenges, technology needs, and workforce capability gaps.Identify opportunities to present custom software solutions and digital platforms that align with clients' desired business outcomes.Recognize and close opportunities where software delivery, training, and ICT traineeship programs can be packaged together or offered individually as integrated solutions.Lead discovery sessions, solution workshops, and commercial discussions that foster deal momentum.Deliver presentations of tailored solutions that effectively communicate value, ROI, and impact.Training & Traineeship Solutions:Proactively identify and secure opportunities for ICT Training, Learning & Development (L&D) services.Position upskilling programs, workforce development initiatives, and ICT traineeships as strategic enablers for our clients.Collaborate with training and academy teams to define program scope, delivery models, and commercial structures.Align training and traineeship offerings with software implementation to ensure seamless adoption and long-term success.Internal & Partner Collaboration:Work in partnership with software engineering, delivery, and training teams to develop commercially viable proposals and solution designs.Assist in responses to RFPs, RFQs, and ITQs, including solution scope, pricing inputs, and deal strategy.Engage ecosystem partners as necessary to enhance solution offerings.

Join our dynamic team as a Senior SAP SuccessFactors Architect, where you will spearhead our SuccessFactors practice, engage in pre-sales activities, and manage the delivery of comprehensive HR transformation projects. This role integrates advanced technical and functional skills with leadership, business development, and client advisory duties. The perfect candidate will drive our SuccessFactors initiatives, lead a high-performing team, and ensure effortless integration with broader enterprise systems.Key ResponsibilitiesPractice LeadershipEstablish, oversee, and expand our SAP SuccessFactors practice, promoting capability enhancement, knowledge sharing, and the implementation of best practices.Create service offerings, accelerators, and reusable assets to enhance delivery efficiency and improve solution quality.Mentor and develop consultants, enhancing both their technical and consulting expertise.Solution Design & DeliveryDesign scalable, integrated SuccessFactors solutions across various modules such as Employee Central, Talent Management, Compensation, Learning, and Recruitment.Ensure that designs are in alignment with client HR strategies, compliance obligations, and enterprise architecture standards.Manage project lifecycles from requirements gathering through to post-go-live support, including integration with payroll systems, ERP (e.g., SAP S/4HANA), and external systems.Pre-Sales & Business DevelopmentWork alongside sales teams to identify opportunities, develop proposals, and deliver impactful client presentations.Conduct product demonstrations, create proof-of-concepts, and provide precise effort estimations.Guide prospective clients on HR digital transformation strategies while positioning SuccessFactors as a strategic enabler.Stakeholder EngagementAct as a trusted advisor to HR, IT, and business executives.Facilitate workshops, gather requirements, and translate business needs into solution frameworks.Quality Assurance & InnovationEvaluate and affirm solution architecture for scalability, performance, and compliance.Lead testing, data migration validation, and performance enhancement initiatives.Keep up-to-date with SuccessFactors innovations and integrate them into solution strategies.

Join our dynamic team as a Security Engineer, where you will play a crucial role in the management, configuration, and enhancement of a diverse array of security technologies. We're looking for an expert who combines in-depth technical knowledge with outstanding communication skills. The ideal candidate will proactively manage security incidents while ensuring compliance with security policies and best practices.Key Responsibilities:Oversee, configure, and upgrade a variety of security technologies.Respond promptly to fault alerts and customer escalations related to managed security technologies.Troubleshoot specific technical issues within SLA, collaborating with internal teams and external vendors for resolution.Escalate incidents and problems within SLA to relevant technical teams or product vendors.Document and submit incident reports for high-severity incidents.Address incoming Change Requests (CRs), Service Requests (SRs), and other inquiries within SLA.Conduct regular configuration backups on managed security products.Coordinate maintenance windows with clients for essential software updates and version upgrades.Create and maintain technical documentation for managed security technologies.Generate monthly reports aligned with service scope requirements.Comply with organizational and project security policies, procedures, and best practices.Act as the primary contact for advising clients on ICT security matters.Lead and assist customers in security incident response and resolution efforts.Exhibit strong teamwork and leadership traits.Maintain a client-focused approach complemented by excellent interpersonal skills.

Analyze business and application needs, collaborating effectively with infrastructure teams to implement budget-friendly and timely solutions. Facilitate teamwork across departments for user access assessments, disaster recovery initiatives, and business continuity planning. Offer assistance during significant operations, including system maintenance, project launches, disaster recovery drills, and critical incident responses. Engage with infrastructure and security teams to provide support during high-severity incidents. Enhance operational procedures to boost efficiency, ensure policy compliance, and align with industry best practices. Produce comprehensive documentation for all supported applications and their integrations with infrastructure for operational clarity. Foster strong relationships between application and infrastructure teams through effective communication and collaboration. Develop and deliver proposals to obtain approval and secure funding for Service Delivery Operations.

The Service Management Officer is crucial in facilitating optimal delivery and ongoing enhancement of IT and business services within our organization. This role serves as a vital link among service providers, business units, and customers, ensuring high service standards, proactively addressing issues, and aligning service management practices with the organization’s strategic goals.Key ResponsibilitiesService Delivery Management: Supervise the daily provision of IT or business services to ensure adherence to agreed service levels and quality benchmarks.Incident and Problem Management: Manage the resolution of service incidents and problems, ensuring timely communication with stakeholders and minimizing disruptions to business operations.Service Improvement: Seek opportunities for process and service enhancements, implement best practices, and lead initiatives to boost customer satisfaction.Vendor and Contract Management: Collaborate with external service providers to assess performance, manage contracts, and ensure compliance with service obligations.Reporting and Analysis: Generate regular reports on service performance, trends, and key metrics; analyze data to identify patterns and propose corrective actions.Stakeholder Engagement: Serve as the primary contact for service-related inquiries and issues, facilitating communication between technical teams, business users, and management.Compliance and Governance: Guarantee that all service management activities align with organizational policies, regulatory requirements, and industry standards (e.g., ITIL, ISO 20000).Change Management: Assist in planning and executing service changes, ensuring risks are properly assessed and managed.

Join our team as a SOC Analyst L1 through the i2i Traineeship Program, designed for fresh graduates and those with some experience in cybersecurity. This role offers an excellent opportunity to gain foundational knowledge in cybersecurity while receiving hands-on experience.As part of the program, selected candidates will undergo a comprehensive three-day training covering essential topics such as Introduction to Cybersecurity, Network Setup, the SOC Environment, SIEM, and Attack and Detection Logging. Following this training, participants will engage in a 12-month hands-on attachment within our organization, providing real-world experience by working on live client scenarios.During the attachment period, trainees will receive mentorship and the potential for direct employment as SOC L1 Analysts upon successful completion of the program.Key Responsibilities:Provide 24/7 Level 1 support following established procedures after training by ITSO/ITSM.Conduct daily checks and schedule weekly automated/ad-hoc MVMS vulnerability scans on servers and network devices, troubleshooting and re-activating scans as necessary.Escalate security vulnerabilities to the Security Engineer for further action.Manage patching activities from the identification of vulnerabilities to successful remediation.Utilize Splunk Apps to monitor and escalate outstanding vulnerabilities as identified in various compliance scans.Maintain MVMS asset inventory management for onboarding and offboarding systems.Track quarterly patching status for CIO forums using Splunk apps.Conduct compliance audit scans as required.Perform ad-hoc Malware IOC scans as threats emerge.Monitor performance and update signatures in the Nessus application.As a SOC Analyst L1, you will contribute to our cybersecurity team by:Gaining familiarity with IDS/IPS and firewall management.Understanding vulnerability assessment and penetration testing processes.Engaging in Unix, Windows, and web server security tasks.Building a solid foundation in Information Security concepts.Understanding networking concepts across layers 1-7.

Join our dynamic team as a System Engineer specializing in RedHat Linux, where you will play a key role in the administration and management of our IT infrastructure. Your expertise will ensure the seamless operation of various operating systems, hardware, and software platforms, enhancing system reliability and ensuring compliance with ITIL V4 standards.System Administration: Oversee and maintain systems across diverse platforms including Windows Server, Linux (RedHat, Suse, Ubuntu), Solaris, IBM AIX, and Oracle Linux.Software & Hardware Management: Manage components such as Active Directory, DNS, DHCP, Azure AD, clustering tools, file servers, SAN/NAS storage, and virtualization platforms.Monitoring & Troubleshooting: Proactively analyze performance issues across development, staging, production, and disaster recovery environments.Transition Management: Facilitate the transfer of responsibilities from existing vendors or internal teams.Compliance & Security: Uphold legal and internal compliance standards through regular patching and security updates.Documentation: Develop and maintain Standard Operating Procedures (SOPs), system configurations, and performance, security, and incident reports.Automation: Introduce tools to automate processes like provisioning, monitoring, and issue resolution to enhance efficiency.User Support: Deliver clear communication and support to users while managing privileged access.Backup: Collaborate with backup teams to ensure effective backup processes, scripts, and restore procedures are in place and tested.Access Control: Administer access rights in compliance with access policies.System Availability: Utilize enterprise monitoring tools to ensure system uptime and hardware maintenance.Disaster Recovery: Engage in the planning, testing, and execution of disaster recovery strategies.Configuration Management: Maintain up-to-date hardware/software configurations.Performance Tuning: Monitor and optimize system performance and configurations.Problem & Change Management: Lead issue resolution, perform impact analysis, and manage change requests for smooth implementation.Audit Compliance: Support audits by providing necessary data and addressing findings.Capacity Planning: Assess usage and forecast future system needs.Security Oversight: Establish and enforce security policies, conduct audits, and assist with investigations.

Join our dedicated IT Infrastructure Support Team, where you will play a crucial role in managing cutting-edge biometric devices deployed at critical locations of national significance. In this position, you will receive comprehensive training to ensure the seamless operation of these devices, troubleshoot issues, and implement solutions to minimize any operational downtime.Key Responsibilities:• Collaborate with project teams to facilitate the implementation, installation, and configuration of PCs, workstations, operating systems, applications, and peripheral devices.• Provide 1st level on-site IT support to end-users on a 24x7 rotational shift basis, covering shifts from 10 am to 10 pm and 10 pm to 10 am, including public holidays.• Communicate findings and provide timely status updates to the Project Manager regarding major issues escalated by users.• Conduct daily health and inventory checks on systems.• Demonstrate experience in the installation, configuration, troubleshooting of PCs, peripheral devices, and application maintenance support.• Showcase hands-on experience in supporting end-users within a Windows environment.

YOUR ROLEProject ManagementDevelop, manage, and sustain various project-related documents and tools, including SOWs, WIP sheets, project timelines, budget trackers, media results, and regular reporting.Collaborate with both internal and external stakeholders to efficiently manage milestones and ensure all deadlines are achieved.Oversee scope of work documentation, fee table execution, and financial tracking for all projects and campaigns.Lead the organization of internal and external WIP meetings.Provide weekly updates on project elements, proactively identifying roadblocks, timeline changes, or budgetary concerns.Manage and support local and internal campaigns utilizing sponsorship opportunities.Demonstrate the ability to juggle multiple projects simultaneously.Client (External/Internal Relations)Serve as the primary contact for clients, third parties, and rightsholders on a day-to-day basis.Build trust with clients and stakeholders by keeping them informed about project progress and any potential delays or impacts on the budget.Contribute effectively to ideation and presentation of solutions that align with clients’ strategic goals.Written/Verbal CommunicationCommunicate clearly with international markets; experience with cross-cultural teams is beneficial.Engage in discussions with clients, rightsholders, suppliers, and partner agencies.Assist in creating essential client documents, including presentations and financial reports; proficiency in MS Office Suite, especially MS Teams, is necessary.Budget ManagementManage budgeting and financial processes from initiation to completion with minimal guidance from the Group Account Director.Creative Development and Delivery of Campaigns and ActivationsCollaborate with the Group Account Director and Account Director to craft creative briefs.Oversee the development and delivery of creative concepts into final assets.Work closely with internal creative and production teams as well as external partners to achieve campaign objectives.

Founded in 2007, Airbnb has transformed the way people travel by connecting hosts and guests for unique stays and experiences across the globe. With a community of over 5 million hosts welcoming more than 2 billion guests, we empower individuals to connect with communities authentically.Note: This position is based in Singapore. Relocation or visa support is not available.We are looking for a passionate and skilled individual to lead our Customer Service team as a Supervisor. The ideal candidate will exhibit hospitality, analytical skills, and a strong commitment to achieving the highest service standards by mentoring and developing their team. This is a full-time role located in Singapore.The Supervisor will play a critical operational leadership role, managing one or more internal Customer Service teams. Supervisors will oversee teams of 10-15 specialists, fostering an environment of excellence in customer service. Candidates must possess strong organizational skills and the ability to manage both urgent and planned tasks effectively. Adaptability and responsiveness in a fast-paced environment are essential, as is a commitment to professionalism and confidentiality.Flexibility is crucial as you may be required to transition to different teams within Community Support or take on various responsibilities as business needs evolve.

About WPPWPP stands as a trusted partner for the world's foremost brands. With a combination of top-tier talent, reliable data and intelligence, and exceptional partnerships, we empower clients to navigate change, seize opportunities, and foster transformational growth through our innovative marketing platform, WPP Open.As WPP’s AI-driven media operating unit, WPP Media integrates media, data, and partnerships to offer personalized creativity at scale. Our platform, WPP Open, combined with Open Intelligence, enables clients to precisely understand the effectiveness of their media investments.Discover more at wppmedia.com.About WPP MediaWPP is dedicated to creative transformation. Harnessing creativity, we strive to build better futures for our people, our planet, our clients, and our communities. Further information can be found at wpp.com.WPP Media is WPP's global media collective. In a world where media permeates every aspect of life, we unite the best platform, talent, and partners to create boundless growth opportunities. For more details, visit wppmedia.com.At WPP Media, we value our culture and our people, which drives us to provide outstanding experiences for both our clients and colleagues. In this role, embracing WPP and WPP Media's core values is essential:Be Extraordinary by Leading Collectively to Inspire Transformational Creativity.Create an Open environment by Balancing People and Client Experiences and Cultivating Trust.Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

As the General Manager for X-Layer at OKX, you will lead our dynamic team in driving innovative solutions within the blockchain and cryptocurrency space. You will be responsible for developing strategic initiatives, enhancing operational efficiency, and fostering a culture of excellence. Your expertise will guide our efforts in expanding market presence and ensuring top-notch service delivery.