ICT Support Engineer

A leading teacher training institute is expanding its team and is seeking dedicated ICT Support Engineers to join their organization. The ICT Support Engineers will report directly to the IT Service Delivery Manager within the Service Management Department. The primary role involves engaging with customers to understand and fulfill their IT service needs, pr…

Overview We are looking for enthusiastic and approachable individuals with exceptional communication abilities, a drive to learn and leverage new technologies, and a proven history of delivering outstanding customer service. In this role, you will have the chance to work within diverse and demanding IT environments, rapidly enhancing your IT expertise and communication skills. Your Role As an Onsite Technical Support Engineer, you will be responsible for onsite implementations, troubleshooting technical challenges, collaborating closely with our Support and R&D teams, and providing prompt customer feedback and solutions. You will also maintain software applications and infrastructure, among other responsibilities. Key Responsibilities: Serve as the primary point of contact for project-specific customer technical inquiries, taking ownership of issues until resolved. Ensure customer satisfaction during project support and maintenance phases. Gather information and conduct in-depth analysis, diagnosis, and troubleshooting during onsite engagements. Maintain infrastructure, which includes OS and application patching, as well as implementing minor infrastructure changes. Collaborate closely with onsite support and remote R&D resources to resolve incidents in a timely manner. Engage and communicate effectively with technical representatives from both vendors and customers. Document procedures and solutions, such as maintenance guides and troubleshooting steps. Qualifications for Success: Experience in foundational infrastructure areas, including OS, Active Directory, SQL, IIS, certificates, and particularly Microsoft SharePoint. Preference for candidates with vendor-based software delivery experience. Strong analytical and troubleshooting abilities. Highly motivated team player, capable of functioning under pressure and tight timelines, committed to the digital transformation journey. Excellent interpersonal skills, resourceful, and proactive in taking ownership of tasks. Detail-oriented and organized, with the ability to work independently.

Are you eager to contribute to the continuous functionality of cutting-edge systems that underpin national infrastructure? Join our prestigious IT infrastructure support team as an IT Support Engineer and play a vital role in ensuring the operational reliability of essential biometric devices at strategic locations. You will be part of an energetic team committed to keeping critical systems operational 24/7. Key Responsibilities: System Implementation & Configuration: Support the setup and configuration of PCs, workstations, operating systems, applications, and peripheral devices to facilitate project teams. On-Site IT Support: Deliver first-level on-site IT assistance on a 24x7 rotational shift, including public holidays (10 am to 10 pm / 10 pm to 10 am), ensuring the operational uptime of critical systems. Troubleshooting & Escalation: Analyze and resolve technical issues while providing timely updates to the Project Manager regarding major escalations. Proactive System Monitoring: Conduct daily health checks and inventory assessments to avert downtime and guarantee all systems and devices function optimally. Technical Support Expertise: Leverage your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications in a Windows environment. Why Work With Us? Acquire practical experience in managing and maintaining advanced biometric devices essential to national security. Enhance your troubleshooting skills while ensuring uptime in high-stakes, time-sensitive environments. Learn to navigate SLAs and KPIs, crucial for delivering top-tier service. Advance into a leadership role, overseeing a team responsible for providing IT support services in critical settings. Shift Allowance: Enjoy financial rewards for working on a rotating schedule. Transport Allowance: Receive compensation for your commuting needs. Standby Allowance: Compensation for standby duties is provided. Public Holiday Pay: Earn additional compensation for working on public holidays. If you are motivated by the challenge of maintaining crucial systems that support national operations and wish to enhance your career in IT support, this opportunity is for you!

Join ThoughtWorks as a Consultant Systems Support Engineer and be an essential part of our dynamic team, ensuring the seamless operation of our application systems. In this pivotal role, you will engage in incident management while gaining hands-on experience with DevOps methodologies. This position allows you to contribute to system stability and operational efficiency while learning and evolving your skills to deliver innovative solutions that meet our clients' needs.Key ResponsibilitiesEngage actively in incident management processes and tools.Navigate complex application systems to diagnose and resolve business-critical issues.Adhere to industry standards and best practices to enhance operational stability and system availability.Implement continuous delivery practices to support and deliver high-quality software efficiently, collaborating within value-driven teams to create exceptional customer experiences.Utilize diverse logging techniques for alerting, monitoring, and identifying root causes of incidents.Generate insightful reports and key performance indicators, establishing alerting and monitoring systems for prompt incident identification and response.Apply insights from our Technology Radar to devise solutions for client challenges.

About ChalkChalk is at the forefront of developing an innovative data platform that drives the future of machine learning applications. We dismantle the complexities, latency, and scaling limitations that have historically hindered ML capabilities. Our platform merges the performance speed of Rust with user-friendly tools that developers appreciate. Industry leaders rely on Chalk for critical applications, including preventing fraudulent credit card transactions, identity verification, and optimizing clean energy capture. Recently, we secured a $50 million Series A funding, led by Felicis.About the RoleAs a Support Engineer at Chalk, you will serve as a vital technical support specialist, ensuring our customers enjoy exceptional interactions with our products. You will engage directly with clients across various sectors such as finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their use of Chalk's platform. This position provides a remarkable opportunity to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant impact on customer satisfaction and product excellence.Key ResponsibilitiesDeliver front-line technical support to Chalk customers, quickly diagnosing and resolving technical challenges.Work in tandem with Engineering to escalate and effectively resolve complex issues.Cultivate deep product knowledge to empower customers to derive maximum value from Chalk.Document solutions, create knowledge-base articles, and share insights to mitigate recurring issues.Spot opportunities to enhance product reliability, usability, and customer satisfaction.QualificationsSolid technical background with experience in technical support or software engineering.Proficient in Python and SQL.Excellent troubleshooting, problem-solving, and analytical abilities.Outstanding written and verbal communication skills.Ability to collaborate efficiently with both technical and non-technical teams.Prior experience in customer-facing technical roles is highly advantageous.

Join Adventus, a leading global Information and Communications Technology (ICT) Solutions and Services Provider, where we empower organizations to achieve transformative success.We specialize in harnessing cutting-edge solutions and services to help businesses thrive in an intensely competitive landscape.With our robust network of technology partners and unmatched domain expertise, we consistently exceed customer expectations and deliver exceptional value.

Join Adventus as an IT Support Engineer and play a critical role in providing top-notch technical assistance and support to our clients and internal teams. In this position, you will troubleshoot hardware and software issues, ensure optimal performance of IT systems, and contribute to the overall success of our technology initiatives.

Join our dynamic team at NCS as a Desktop Support Engineer (EUSS) where you will be integral in providing exceptional technical support and ensuring seamless operations for our clients. You will be responsible for troubleshooting hardware and software issues, maintaining computer systems, and assisting users with their tech-related inquiries. This role offers a fantastic opportunity for those eager to kickstart their IT career in a vibrant and collaborative environment.

About Our TeamAt OpenAI, our User Operations team is at the forefront of transforming how customers interact with AI technology. We are dedicated to ensuring an extraordinary product experience while pioneering the first post-AGI support team. Our mission is to resolve intricate challenges, deliver technical expertise, and empower clients to extract maximum value from our innovative solutions. Collaborating closely with Sales, Technical Success, Product, Engineering, and other teams, we strive to provide unparalleled service to a diverse clientele ranging from dynamic startups to established global enterprises.About the RoleWe are seeking passionate and seasoned professionals to join us in tackling the most complex challenges faced by our customers. In this pivotal role, you will engage directly with clients via support tickets and Slack, adeptly troubleshooting intricate issues and navigating uncharted technical territories. Your proactive approach will set a standard for excellence within the team. You will collaborate with cross-functional units to spearhead initiatives aimed at minimizing bugs, enhancing features, and developing systems that elevate customer experiences. Your contributions will lead to industry-leading response times and service quality while bolstering our internal customer feedback processes in an increasingly complex landscape. You will play a vital role in scaling our support organization by streamlining operational procedures and harnessing our technology to redefine the support team for the new AI era. Your efforts will be instrumental in the success of the most groundbreaking and scalable AI solutions available through OpenAI.If you thrive in a fast-paced environment that prioritizes impact, collaboration, and innovative problem-solving, we would love to hear from you!This position is based in Singapore, utilizing a hybrid work model of 3 days in the office weekly, with relocation assistance available for new hires. Fluency in English (both spoken and written) is essential. Please ensure your resume is submitted in English, as interviews will also be conducted in English.Your Responsibilities:Engage with customers directly, addressing their most challenging issues while providing ownership and education on our platforms.Become a leading expert on OpenAI products, even in areas where our AI may not have definitive answers.Collaborate with technical teams to implement solutions that enhance user experiences.Contribute to the development of new operational processes and systems that improve efficiency and customer satisfaction.

Join CoreWeave as a Senior Cloud Support Engineer and be at the forefront of the AI revolution! In this pivotal role, you will empower clients to harness our cutting-edge Kubernetes-powered HPC cloud infrastructure. Collaborate with engineers and researchers to troubleshoot issues affecting high-stakes, mission-critical applications and advanced AI training workloads. Your expertise will be essential in ensuring optimal performance and reliability for our customers, placing you at the heart of transformative technologies that are reshaping industries worldwide.

Join our dynamic team at Accion Labs as an L2/L3 Production Support Engineer, where you will play a crucial role in maintaining and enhancing our production environment. You will be responsible for troubleshooting and resolving issues, ensuring system stability, and providing exceptional support to our clients.

Join our team as a Level 1 Desktop Support Engineer, where you will be the first point of contact for technical support. Your expertise will help troubleshoot and resolve hardware and software issues, ensuring smooth operations for our clients. You will work closely with users to provide timely and effective solutions, contributing to high levels of customer satisfaction.

Join NCS as an IT Support / Desktop Engineer, where you will serve as the first point of contact for customers seeking IT and desktop support. Your primary responsibility will be to provide timely assistance on a variety of IT topics, ensuring that software, licenses, and operations align with established standards.Deliver comprehensive end-user support through effective client management.Conduct troubleshooting for client platform-related issues.Respond quickly to incidents, investigate problems, and offer both temporary and permanent resolutions. Keep relevant parties updated on the status of incidents.Process service requests related to client platforms efficiently.Monitor agreed service levels, document and maintain system configurations, and provide regular reports to stakeholders.Participate in client platform implementation and upgrade projects.Coordinate with vendors for hardware replacements.Manage asset records and perform asset management duties.Oversee user account management tasks, including password creation, resets, and deletions.Administer local servers to support software distribution and patch management services.Ensure project deliverables meet service level requirements, proposing and implementing action plans as necessary.Establish and maintain best practices in facility management to ensure operational consistency across teams.Prepare and submit progress reports regularly.

Essential Skills: Technical Support, troubleshooting, video technology, problem-solving, Streaming Media, Video Streaming Workflows, Cloud, SaaS About Bitmovin: Bitmovin is a dynamic Series-C SaaS scale-up renowned for delivering award-winning video streaming technology utilized by prestigious brands such as Disney, Warner Brothers Discovery, BBC, Red Bull Media House, Hulu, and The New York Times. At Bitmovin, we recognize that our success is driven by our exceptional team. We pride ourselves on being an inclusive and flexible employer, attracting talented individuals from diverse backgrounds who thrive in a culture that encourages personal and professional growth. We are in search of a Software Engineer in Support to join our Software Support team. This role will be pivotal as the technical advocate for our products, focusing on post-sales technical support activities. Your mission will be to enhance the value our customers derive from our media compression, playback, and analytics solutions. Your Impact: In this role, you will: Gain deep insights into customers’ integration and application of Bitmovin products within their video workflows to aid in identifying and resolving issues. Leverage your experience in software development of web applications with JavaScript or Java, alongside foundational knowledge of Swift, Kotlin, and Python. Triaging and troubleshooting reported support cases to uncover root causes and explore potential solutions or workarounds. Act as the voice of Bitmovin to industry-leading Video Streaming content providers, advocating for their needs within our team. Develop trusted advisor relationships with customers, providing tailored solutions to their challenges, along with recommendations and training, while maintaining technical ownership of key growth and strategic accounts in collaboration with Customer Success Managers. Preferred Qualifications: Experience in support or service-oriented customer-facing roles. Exceptional written and verbal communication skills, with a passion for engaging with people. Proficient in software development and troubleshooting complex technical issues, along with researching and proposing solutions, including possible workarounds. Familiarity with Support/CRM tools like Zendesk, Jira Service Desk, or similar. Knowledge of video compression and/or playback technologies.

Join our prestigious IT infrastructure support team as an IT Support Engineer, where you will play a crucial role in ensuring the smooth operation of advanced systems that underpin our national infrastructure. Your contributions will help maintain the operational uptime of essential biometric devices at strategic locations. Be part of a vibrant team dedicated to delivering uninterrupted service, 24/7. Roles & Responsibilities: System Implementation & Configuration: Assist in the deployment and setup of PCs, workstations, operating systems, applications, and peripherals to support project initiatives. Critical On-Site IT Support: Deliver first-level on-site IT assistance on a rotational shift basis, including public holidays (7 am to 3 pm / 3 pm to 11 pm), ensuring that essential systems remain operational. Troubleshooting & Escalation: Diagnose and resolve issues promptly, providing the Project Manager with timely updates on major escalations. Proactive System Monitoring: Conduct daily health checks and inventory assessments to mitigate downtime and ensure all systems and devices are fully functional. Technical Support Expertise: Leverage your practical experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment. Why Join Us? Acquire hands-on experience in managing and maintaining cutting-edge biometric devices critical to national security. Enhance your troubleshooting abilities while ensuring uptime in fast-paced, mission-critical settings. Learn to navigate SLAs and KPIs, which are essential for guaranteeing superior service delivery. Advance into leadership roles overseeing a team responsible for delivering IT support services in crucial environments. Shift Allowance: Enjoy compensation for working on a rotating schedule. Transport Allowance: Receive a transport allowance to assist with commuting costs. Standby Allowance: Be compensated for standby duties. Public Holiday Pay: Earn extra pay for working on public holidays. If you are motivated by the challenge of maintaining essential systems that support the nation and are eager to advance your career in IT support, this opportunity is for you!

Join AvePoint as a Windows and Virtualization Support Engineer, where you will spearhead the design, implementation, and upkeep of Windows server and virtualization environments. This role presents an exciting chance to work with state-of-the-art technologies such as VMware, CyberArk, and AWS, contributing significantly to vital infrastructure projects.

Join vflowtech as a System Engineer for Customer Support, where you will play a pivotal role in enhancing customer satisfaction and ensuring optimal system performance. This position offers the opportunity to work closely with clients, troubleshooting and providing solutions to their technical challenges. Your expertise will directly contribute to our mission of delivering exceptional service and support.

Join our dynamic team as a Desktop Support Engineer, where you will serve as the primary point of contact for customer desktop support. Your role will involve delivering timely assistance across various IT issues while ensuring compliance with software, licenses, and operational standards. Key responsibilities include:Providing comprehensive desktop support services, including receiving, prioritizing, documenting, and resolving end-user help requests, while escalating incidents as necessary to meet customer satisfaction and service level agreements (SLA).Executing imaging and re-imaging tasks for user systems.Conducting asset inventories to maintain accurate records.Facilitating technical escalations to third-party vendors or appropriate resolver groups when required.Updating incident records meticulously.Creating and revising work instructions and documenting standards and procedures as needed.

Are you prepared to contribute significantly by ensuring the uninterrupted operation of cutting-edge systems that underpin national infrastructure? Become a part of our distinguished IT infrastructure support team as an IT Support Engineer, and play a vital role in maintaining the operational uptime of critical biometric devices at essential sites. You will collaborate with a dynamic team committed to ensuring vital systems operate smoothly.Key Responsibilities:System Implementation & Configuration: Support the installation and configuration of PCs, workstations, operating systems, applications, and peripheral devices to assist project teams.On-Site IT Support: Deliver first-level on-site IT support, guaranteeing operational uptime of essential systems during business hours (9 am - 6:30 pm, Monday to Friday).Troubleshooting & Escalation: Diagnose and resolve issues, providing timely updates to the Project Manager on significant escalations.Proactive System Monitoring: Conduct daily health checks and inventory assessments to avert downtime and ensure all systems and devices operate at peak efficiency.Technical Support Expertise: Leverage your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment.Benefits of Joining Us:Acquire practical experience managing and maintaining advanced biometric devices crucial to national security.Enhance your troubleshooting skills while ensuring uptime in mission-critical, time-sensitive environments.Learn to navigate SLAs and KPIs, essential for delivering top-notch service.Advance into a leadership role, overseeing a team dedicated to providing IT support services in critical settings.Overtime Compensation: Available if required to work beyond scheduled hours.If you are motivated by the challenge of maintaining essential systems that keep our nation operational and wish to develop your career in IT support, this opportunity is for you!

Are you looking to make a significant impact by ensuring the flawless operation of advanced systems that underpin national infrastructure? Join our distinguished IT infrastructure support team as an IT Support Engineer, contributing to the operational reliability of crucial biometric devices at strategic locations. You will become an integral part of a vibrant team committed to maintaining essential systems continuously, 24/7. Key Responsibilities: System Installation & Configuration: Support the installation and configuration of PCs, workstations, operating systems, applications, and peripheral devices for project teams. On-Site IT Support: Deliver first-line on-site IT support on a 24/7 rotational shift, including public holidays (10 am to 10 pm / 10 pm to 10 am), ensuring the operational uptime of critical systems. Troubleshooting & Incident Escalation: Investigate and resolve technical issues, providing timely status updates to the Project Manager on any significant escalations. Proactive System Monitoring: Conduct daily health checks and inventory assessments to avert downtime and ensure all systems and devices are functioning optimally. Technical Support Proficiency: Apply your hands-on expertise in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment. Why Join Our Team? Gain valuable experience managing and maintaining sophisticated biometric devices vital to national security. Enhance your troubleshooting abilities while ensuring uptime in time-sensitive, mission-critical settings. Acquire knowledge in navigating SLAs and KPIs, essential for delivering top-tier service. Advance towards a leadership role, overseeing a team dedicated to providing IT support services in critical environments. Shift Allowance: Earn additional compensation for working a rotating schedule. Transport Allowance: Receive a transport allowance to assist with your commuting needs. Standby Allowance: Compensation is provided for standby duties. Public Holiday Pay: Enjoy additional compensation for working on public holidays. If you are motivated by the challenge of maintaining essential systems that uphold the nation’s functionality and wish to grow your career in IT support, this opportunity is for you!