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Experience Level
Mid to Senior
About the job
smartkarma is seeking an Independent ASEAN Equities Analyst based in Singapore. This role focuses on analyzing equity markets throughout the ASEAN region and delivering clear, actionable insights to clients.
What You Will Do
Assess market trends and identify key developments across ASEAN equities
Evaluate company performance using financial data and industry research
Produce detailed reports that support investment decisions
Offer recommendations based on independent analysis
Who We’re Looking For
Strong analytical skills with experience in equity research
Deep understanding of ASEAN markets and economic factors
Proactive approach and genuine interest in financial markets
Role Overview smartkarma is seeking an Independent ASEAN Equities Analyst based in Singapore. This role focuses on analyzing equity markets throughout the ASEAN region and delivering clear, actionable insights to clients. What You Will Do Assess market trends and identify key developments across ASEAN equities Evaluate company performance using financial dat…
Encora is looking for a Business Analyst based in Singapore to connect business operations, technology teams, and regulatory groups. This position focuses on coordinating projects and ensuring that execution aligns with company policies and procedures. What you will do Coordinate with stakeholders to move projects forward, ensuring effective communication and collaboration. Oversee project execution, keeping work within planned scope, budget, and timeline. Maintain compliance with company policies and procedures during all project phases. Track project outcomes, address conflicts, and manage dependencies as they arise. Analyze how business operations and technology systems interact and depend on each other. Conduct risk assessments and recommend ways to reduce potential issues. Support testing efforts by analyzing defects and tracking progress. Review business processes to spot opportunities for AI integration. Work with business sponsors, product managers, data scientists, and technology partners to turn business needs into workable solutions. Perform data analysis to support decision-making and confirm AI model readiness. Apply knowledge of associative data modeling, predictive analytics, text analytics, classification, and data exploration. Help create business requirement documents, process maps, data dictionaries, user stories, and use case benefit explanations with stakeholders. Requirements Bachelor’s degree in Computer Science or a related field. At least 4 years of relevant experience, ideally within a financial institution. Comfortable splitting time between project management (40%) and business analysis tasks (60%). Experience with Trade Finance Products or Operations is highly valued. This role offers the chance to work closely with a range of teams and contribute to projects that shape how business and technology come together at Encora.
Join our dynamic team as a Project Analyst specializing in Banking, where your expertise in Python will play a pivotal role in our Loan Origination System projects. This is a 1-Year Contract position based in the heart of Central Singapore, with opportunities for renewal.In this role, you will:- Engage with internal stakeholders to configure credit rules and prepare test pools for unit testing.- Facilitate User Acceptance Testing (UAT) by resolving user and IT inquiries related to credit rule configurations.- Utilize an in-house batch testing tool to assist in UAT.- Collaborate with IT teams to ensure prompt project delivery.- Monitor and manage UAT defects, ensuring they are addressed swiftly and communicated effectively.
Ebury is seeking a KYC Onboarding Analyst to join the Ebury Institutional Solutions (EIS) team in Singapore. This hybrid role involves four days in the office and one day working remotely each week. Role overview This position focuses on onboarding a diverse portfolio of corporate clients, such as Trust & Corporate Service Providers, MiFID clients, Funds, and Special Purpose Vehicles (SPVs). The analyst will ensure all onboarding activities comply with legislative and regulatory standards, supporting Ebury’s commitment to secure and compliant client relationships. What you will do Conduct Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) checks for a range of corporate clients. Maintain compliance with all relevant onboarding regulations and requirements. Engage directly with clients to clarify onboarding procedures and collect required information. Assess complex ownership structures and review transaction patterns to inform risk-based decisions. Manage a personal portfolio of onboarding cases, working closely with other teams to improve processes and enhance the client experience. Requirements Minimum of 2 years’ experience in CDD and EDD for corporate clients. Solid understanding of financial crime typologies. Strong organizational skills and attention to detail. Clear and effective written and verbal communication abilities. Proactive approach and collaborative mindset. Work location and pattern This role is based in Singapore, with a hybrid schedule: four days in the office and one day remote each week. Team and culture Ebury values professional growth, collaboration, and innovation. The team supports each other and works together to provide secure financial solutions for clients. Joining the Onboarding team means contributing to Ebury’s leadership in financial services and helping shape a supportive, problem-solving culture.
KnowBe4 is a provider of Human Risk Management solutions, working with more than 70,000 organizations worldwide. Based in Singapore, the company has over 15 years of experience helping businesses protect their workforce and AI systems. Since 2016, KnowBe4 has included AI in its security offerings, aiming to set industry standards. Its HRM+ solution brings together risk intelligence, technical safeguards, and customized training to help organizations strengthen security culture and address human risk. This approach also supports defenses against deepfakes and new threats driven by AI. KnowBe4 emphasizes both cybersecurity and environmental responsibility, viewing resilience as the protection of people, data, and the planet.
Full-time|On-site|Singapore, South West, Singapore
Join our elite IT infrastructure support team as an IT Support Engineer and play a pivotal role in maintaining the operational uptime of mission-critical biometric devices across key locations. Your expertise will ensure the seamless functioning of high-tech systems that support our national infrastructure, contributing significantly to public safety. Key Responsibilities: System Implementation & Configuration: Support the installation and configuration of PCs, workstations, operating systems, applications, and peripheral devices. Critical On-Site IT Support: Deliver first-level on-site IT support on a 24/7 rotational shift basis, including holidays, to ensure essential systems remain operational. Troubleshooting & Escalation: Proactively address and resolve technical issues while providing timely updates to the Project Manager on major escalations. Proactive System Monitoring: Conduct daily health checks and inventory assessments to mitigate downtime and maintain operational efficiency. Technical Support Expertise: Leverage your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment. Why Join Our Team? Gain valuable experience managing advanced biometric devices critical to national security. Enhance your troubleshooting skills in a dynamic, mission-critical environment. Learn to navigate SLAs and KPIs to ensure top-tier service delivery. Advance into a leadership role overseeing IT support services in essential environments. Shift Allowance: Benefit from additional compensation for working on a rotating schedule. Transport Allowance: Receive support for your commuting expenses. Standby Allowance: Compensation is provided for standby duties. Public Holiday Pay: Earn extra pay for working on public holidays. If you are passionate about maintaining vital systems that uphold national operations and seek to advance your career in IT support, we encourage you to apply!
Full-time|On-site|Tanah Merah, Harbourfront and Marina Bay, North East, Singapore
Join our world-class IT infrastructure support team as an IT Support Engineer and play a pivotal role in ensuring the seamless operation of cutting-edge systems that underpin national infrastructure. You will be instrumental in maintaining the operational uptime of critical biometric devices located at strategic sites. Become a part of a vibrant team dedicated to keeping essential systems functioning flawlessly, around the clock.Key Responsibilities: System Implementation & Configuration: Support the installation and configuration of PCs, workstations, operating systems, applications, and peripheral devices to assist project teams. Critical On-Site IT Support: Deliver first-level on-site IT support on a rotational shift basis, which includes public holidays (7 am to 3 pm / 3 pm to 11 pm), guaranteeing the operational uptime of vital systems. Troubleshooting & Escalation: Diagnose and resolve issues, providing timely updates to the Project Manager regarding significant escalations. Proactive System Monitoring: Conduct daily health checks and inventory assessments to avert downtime and ensure all systems and devices are fully operational. Technical Support Expertise: Leverage your practical experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment. Why Choose Us? Acquire hands-on experience with advanced biometric devices essential for national security. Enhance your troubleshooting skills while ensuring uptime in time-sensitive, mission-critical settings. Learn to manage SLAs and KPIs, crucial for delivering top-tier service. Advance into leadership roles, supervising a team that provides IT support services in critical environments. Shift Allowance: Receive attractive shift allowances for working on a rotating schedule. Transport Allowance: Enjoy a transport allowance to facilitate your commuting needs. Standby Allowance: Compensation for standby duties will be provided. Public Holiday Pay: Benefit from additional pay on public holidays. If you are motivated by the challenge of maintaining systems that are vital for national operations and eager to advance your career in IT support, we invite you to apply!
Accion Labs is seeking a dedicated and experienced Production Support Lead to join our dynamic team in Singapore. In this role, you will be responsible for overseeing production support activities, ensuring optimal performance and availability of our systems. Your expertise will be crucial in troubleshooting issues, coordinating with development teams, and implementing solutions that enhance user experience and system stability.
Join Accion Labs as a Desktop Support Specialist, where you'll play a crucial role in ensuring our users have seamless access to technology. You will provide technical assistance, troubleshoot issues, and deliver exceptional customer service to enhance the user experience.
Role overview nascompany seeks a Head of Customer Support to lead its customer support team in Singapore. This position sets the direction for service delivery and plays a key role in shaping the customer experience. The focus is on upholding high standards, fostering improvement, and encouraging fresh ideas within the team. What you will do Create and roll out strategies to guide customer support operations Supervise team performance, providing coaching and support to help staff reach service goals Collaborate with other departments to boost customer satisfaction and address client needs Lead projects that enhance the customer journey and reinforce nascompany’s reputation for service Impact This leadership role shapes how clients interact with nascompany’s products and services. The Head of Customer Support sets the standard for service quality and leads efforts to continuously improve the customer experience.
Role Overview Crypto is hiring a Security IT Support Engineer in Singapore. This role focuses on protecting the company’s IT systems and strengthening security across the organization. The Security IT Support Engineer works closely with teams from different departments to spot vulnerabilities and put practical solutions in place. Main Responsibilities Monitor and safeguard IT infrastructure against threats Identify security gaps and recommend improvements Collaborate with colleagues to implement security measures Support daily IT operations with an emphasis on security Location This position is based in Singapore.
Full-time|On-site|Serangoon North, North East, Singapore
About Xcellink Xcellink delivers comprehensive data center services with a focus on secure and reliable operations. The team values expertise and a proactive approach to protecting information systems. The company is seeking a Data Center Support Specialist based in Serangoon North, North East, Singapore. Role Overview The Data Center Support Specialist plays a key part in maintaining secure, smooth data center operations. This role involves direct interaction with both systems and people, supporting daily activities and upholding strict protocols. Main Responsibilities Colocation Room Management: Patrol the colocation area on a set schedule, document the state of critical zones, and report or address any irregularities. Visitor Assistance: Guide visitors who lack Personal ID cards, helping them obtain support and directions as needed. Monitoring System Oversight: Respond promptly to alarms from the customer device monitoring system and take appropriate corrective actions. Data Center Access Management: Review and process pre-entry requests from staff and customers, ensuring all access protocols are followed. Shipping Oversight: Receive, verify, and register shipping requests; store and tag parcels; coordinate with delivery companies as required. Receiving Coordination: Manage receiving applications, verify schedules, accept parcels, store them, and distribute to customers. Facility Management: Organize and manage facility usage schedules to support smooth operations and make the best use of resources. Rental Item Supervision: Check nightly on the availability and condition of rental items such as tools and monitors, arranging cleaning or repairs as necessary. Carry-in/Carry-out Management: Oversee the intake, verification, and scheduling of carry-in and carry-out requests, ensuring proper documentation is maintained. Remote Hands Services: Provide remote assistance for customer requests received by call or email, confirm all conditions are met before performing tasks, and log activities for billing. Customer Notifications: Keep customers informed about system updates and operational changes on a regular basis.
Full-time|On-site|Singapore, Central Singapore, Singapore
Your RoleAs a Quantitative Analyst at mathrix, you will be at the forefront of developing predictive models and crafting sophisticated mathematical algorithms that enhance our automated trading software. Your primary focus will involve extensive coding and the creation of systems designed to process complex data and intricate processes. Your contributions will blend technical expertise with practical insights to optimize our trading strategies. By collaborating closely with our traders, you will provide valuable support and identify opportunities for improvement based on market trends.Projects you will engage in will vary significantly, from designing and implementing innovative strategies to refining existing models. You will conduct data analyses to deepen our understanding of the market and assess our trading performance. Additionally, you will have the opportunity to build tools that streamline operations and automate processes. The duration of projects can range from a week to several months, allowing you the flexibility to approach challenges creatively, which is highly valued at mathrix!
Encora is seeking a Technology Risk and Operations Analyst based in Singapore. This position supports operational excellence and governance across technology domains, with a focus on risk management, reporting, and vendor oversight. Operational Support and Reporting Prepare project status updates, management reports, and dashboards on projects, operations, risk, and vendor management. Produce ad hoc reports for leadership decisions and audits, ensuring clarity and accuracy. Track operational metrics such as SLAs, incident rates, and lifecycle KPIs, providing analytical insights for decision-making. Maintain high standards for reporting cadence and data quality, automating recurring reports when possible. Support technology operations governance through documentation, templates, and Standard Operating Procedures (SOPs). Audit and Risk Management Coordinate internal and external audits and reviews, including GRC updates and audit observations. Provide oversight for technology risk management activities. Lead audit readiness, including evidence management, coordination, remediation tracking, and closure. Monitor risks and track resolution of issues from breaches, incidents, reviews, and inspections, ensuring timely updates and escalation. Maintain knowledge artifacts such as playbooks, control catalogs, FAQs, and micro-learning materials. Digital Workplace and Vendor Management Oversee Third-Party Risk Assessment (TPRA), vendor management, Business Continuity Management (BCM), annual KRCSA, and risk reduction initiatives. Manage technology asset lifecycle, including hardware, software, and licenses, with planning for refreshes and tracking obsolescence. Coordinate procurement operations and vendor enablement: intake, sourcing, onboarding, renewals, and compliance. Work with Vendor Management to track performance, SLAs, contract obligations, and support third-party risk assessments. Technology Governance and Vulnerability Management Oversee vulnerability management, remediation, and ISRA renewals. Collaborate with application teams on ORSA submissions, including obsolescence scope, budgeting, and delivery timelines. Serve as liaison for the Technology Obsolescence task force and provide related reporting.
Monitor the movements of refined oil product vessels across essential global and regional trade routes, including arbitrage flows, intra-regional transfers, and destination modifications.Analyze cargo activities, including loadings, discharges, vessel congestion, and floating storage, to evaluate supply and demand trends.Compile and present regular reports on key product flows, floating storage dynamics, vessel movements, and market trends.Keep track of oil product demand trends in conjunction with macroeconomic factors.Create, update, and maintain comprehensive demand models for various oil products.Manage and update oil statistics databases, encompassing imports, exports, refinery operations, inventories, and apparent demand.Generate daily and weekly reports that detail inventories, refinery margins, open interest, weather effects, fuel switching trends, and other critical market indicators.
Join the forefront of cloud networking and security!Cato Networks is pioneering the integration of enterprise networking and security into a single, centralized, global cloud service. Spearheaded by industry leader Shlomo Kramer, Cato's groundbreaking technology has created a new product category known as 'SASE,' projected to reach $28.5 billion by 2028. This is your chance to become part of a revolutionary company that is rapidly advancing towards global market leadership in enterprise networking and secure cloud platforms. Don't let this opportunity pass you by! The Product Support Manager will oversee a high-performing Technical Support team dedicated to delivering exceptional service for all Cato products. This role requires a dynamic leader who is passionate about guiding a team of skilled Support Engineers while also spearheading strategic transformation initiatives. The ideal candidate will be responsible for developing and implementing top-tier technical support services, creating knowledge base content, and establishing best practices to ensure unparalleled service delivery. Reporting to the Director of Product Support for the APJ region, this role will manage daily operations related to deployment, integration, and overall product support, working closely with various teams to address customer concerns and enhance the customer experience.
Position OverviewAvePoint is on the lookout for an experienced Senior Business Analyst to enhance our Customer Success team. This role requires a strong background in enterprise software solutions, as you will play a critical part in optimizing our business processes and systems.Your Role and ResponsibilitiesGather and document requirements for software development, ensuring clarity and completeness.Develop deliverables such as Functional Requirements Documents, Use Cases, and interface designs.Bridge the gap between technical teams and business stakeholders by translating complex technical information into straightforward business terminology.Engage with both internal and external stakeholders to assess information needs and functional requirements proactively.Collaborate with developers and subject matter experts to define technical strategies while balancing usability and performance considerations.Contribute to testing activities and assist in designing effective methods and procedures for both internal and external projects.
The Senior Business Analyst plays a pivotal role in analyzing business processes and automated systems related to Salesforce projects. You will be responsible for creating detailed As-Is and To-Be process descriptions, facilitating requirement gathering, and leading analysis activities. As part of this role, you will prepare and deliver crucial communications, engage in testing activities, and support the solution design for both internal and external initiatives.Your Responsibilities Include:Elicit and document business requirements for Salesforce projects, enhancements, and integrations.Analyze and assess existing business processes, proposing innovative Salesforce-driven solutions.Prepare comprehensive deliverables such as Business Requirements Documents (BRDs), Use Cases, process flows, and interface designs.Translate complex technical concepts into clear business terms to effectively bridge the gap between stakeholders and technical teams.Collaborate closely with Salesforce developers, architects, and subject matter experts to define the technical vision and assess trade-offs between usability and performance.Assist the project manager, product manager, and broader team in planning deliverables, defining scope, managing schedules, and ensuring execution.Engage in testing tasks, including test case development, user acceptance testing (UAT), and defect management.
A leading teacher training institute is expanding its team and is seeking dedicated ICT Support Engineers to join their organization. The ICT Support Engineers will report directly to the IT Service Delivery Manager within the Service Management Department. The primary role involves engaging with customers to understand and fulfill their IT service needs, providing ICT support to various stakeholders, diagnosing issues, proposing suitable solutions, and escalating matters to suppliers as necessary. Additionally, this role will focus on managing IT assets, developing essential technical knowledge, ensuring rapid resolution of equipment and service failures, and collaborating closely with the service desk team, engineers, and management to ensure optimal operations and excellent end-user satisfaction.Key Responsibilities:Address customer service calls and inquiries related to all IT issues and complaints in a professional and pleasant manner.Collaborate with the IT Service Desk and technical support teams to deliver high-quality IT customer service to the NIE, ensuring efficient and seamless service delivery to the NIE community.Fulfill service requests and provide technical support for IT incidents through various customer contact points by engaging in technical analysis and resolution.Generate valuable insights for service improvement by analyzing issues encountered at the Service Desk.Meet Service Level Agreement (SLA) targets by tracking assigned tasks and providing timely reports.Document IT-related problems and resolution procedures in a Knowledge Base for future reference.Maintain a centralized database of IT assets.Monitor asset performance and suggest corrective measures.Identify opportunities to enhance the efficiency of unused or underutilized technology assets to maximize return on investment.Review asset policies and recommend potential adjustments.Engage in IT-related initiatives and projects that promote greater efficiency and effectiveness within the division.Contribute to the continuous improvement of IT services and processes by participating in ideation activities or project groups.
Join youtrip as a KYC Analyst and play a pivotal role in ensuring compliance and risk management within our financial services. You will be responsible for conducting thorough Know Your Customer (KYC) processes, assessing customer data, and implementing efficient strategies for risk mitigation.As a vital member of our team, you will collaborate with various departments to enhance our customer onboarding processes, maintain regulatory compliance, and contribute to a secure financial environment. Your analytical skills and attention to detail will help us protect the integrity of our services and ensure a seamless customer experience.
Role Overview smartkarma is seeking an Independent ASEAN Equities Analyst based in Singapore. This role focuses on analyzing equity markets throughout the ASEAN region and delivering clear, actionable insights to clients. What You Will Do Assess market trends and identify key developments across ASEAN equities Evaluate company performance using financial dat…
Encora is looking for a Business Analyst based in Singapore to connect business operations, technology teams, and regulatory groups. This position focuses on coordinating projects and ensuring that execution aligns with company policies and procedures. What you will do Coordinate with stakeholders to move projects forward, ensuring effective communication and collaboration. Oversee project execution, keeping work within planned scope, budget, and timeline. Maintain compliance with company policies and procedures during all project phases. Track project outcomes, address conflicts, and manage dependencies as they arise. Analyze how business operations and technology systems interact and depend on each other. Conduct risk assessments and recommend ways to reduce potential issues. Support testing efforts by analyzing defects and tracking progress. Review business processes to spot opportunities for AI integration. Work with business sponsors, product managers, data scientists, and technology partners to turn business needs into workable solutions. Perform data analysis to support decision-making and confirm AI model readiness. Apply knowledge of associative data modeling, predictive analytics, text analytics, classification, and data exploration. Help create business requirement documents, process maps, data dictionaries, user stories, and use case benefit explanations with stakeholders. Requirements Bachelor’s degree in Computer Science or a related field. At least 4 years of relevant experience, ideally within a financial institution. Comfortable splitting time between project management (40%) and business analysis tasks (60%). Experience with Trade Finance Products or Operations is highly valued. This role offers the chance to work closely with a range of teams and contribute to projects that shape how business and technology come together at Encora.
Join our dynamic team as a Project Analyst specializing in Banking, where your expertise in Python will play a pivotal role in our Loan Origination System projects. This is a 1-Year Contract position based in the heart of Central Singapore, with opportunities for renewal.In this role, you will:- Engage with internal stakeholders to configure credit rules and prepare test pools for unit testing.- Facilitate User Acceptance Testing (UAT) by resolving user and IT inquiries related to credit rule configurations.- Utilize an in-house batch testing tool to assist in UAT.- Collaborate with IT teams to ensure prompt project delivery.- Monitor and manage UAT defects, ensuring they are addressed swiftly and communicated effectively.
Ebury is seeking a KYC Onboarding Analyst to join the Ebury Institutional Solutions (EIS) team in Singapore. This hybrid role involves four days in the office and one day working remotely each week. Role overview This position focuses on onboarding a diverse portfolio of corporate clients, such as Trust & Corporate Service Providers, MiFID clients, Funds, and Special Purpose Vehicles (SPVs). The analyst will ensure all onboarding activities comply with legislative and regulatory standards, supporting Ebury’s commitment to secure and compliant client relationships. What you will do Conduct Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) checks for a range of corporate clients. Maintain compliance with all relevant onboarding regulations and requirements. Engage directly with clients to clarify onboarding procedures and collect required information. Assess complex ownership structures and review transaction patterns to inform risk-based decisions. Manage a personal portfolio of onboarding cases, working closely with other teams to improve processes and enhance the client experience. Requirements Minimum of 2 years’ experience in CDD and EDD for corporate clients. Solid understanding of financial crime typologies. Strong organizational skills and attention to detail. Clear and effective written and verbal communication abilities. Proactive approach and collaborative mindset. Work location and pattern This role is based in Singapore, with a hybrid schedule: four days in the office and one day remote each week. Team and culture Ebury values professional growth, collaboration, and innovation. The team supports each other and works together to provide secure financial solutions for clients. Joining the Onboarding team means contributing to Ebury’s leadership in financial services and helping shape a supportive, problem-solving culture.
KnowBe4 is a provider of Human Risk Management solutions, working with more than 70,000 organizations worldwide. Based in Singapore, the company has over 15 years of experience helping businesses protect their workforce and AI systems. Since 2016, KnowBe4 has included AI in its security offerings, aiming to set industry standards. Its HRM+ solution brings together risk intelligence, technical safeguards, and customized training to help organizations strengthen security culture and address human risk. This approach also supports defenses against deepfakes and new threats driven by AI. KnowBe4 emphasizes both cybersecurity and environmental responsibility, viewing resilience as the protection of people, data, and the planet.
Full-time|On-site|Singapore, South West, Singapore
Join our elite IT infrastructure support team as an IT Support Engineer and play a pivotal role in maintaining the operational uptime of mission-critical biometric devices across key locations. Your expertise will ensure the seamless functioning of high-tech systems that support our national infrastructure, contributing significantly to public safety. Key Responsibilities: System Implementation & Configuration: Support the installation and configuration of PCs, workstations, operating systems, applications, and peripheral devices. Critical On-Site IT Support: Deliver first-level on-site IT support on a 24/7 rotational shift basis, including holidays, to ensure essential systems remain operational. Troubleshooting & Escalation: Proactively address and resolve technical issues while providing timely updates to the Project Manager on major escalations. Proactive System Monitoring: Conduct daily health checks and inventory assessments to mitigate downtime and maintain operational efficiency. Technical Support Expertise: Leverage your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment. Why Join Our Team? Gain valuable experience managing advanced biometric devices critical to national security. Enhance your troubleshooting skills in a dynamic, mission-critical environment. Learn to navigate SLAs and KPIs to ensure top-tier service delivery. Advance into a leadership role overseeing IT support services in essential environments. Shift Allowance: Benefit from additional compensation for working on a rotating schedule. Transport Allowance: Receive support for your commuting expenses. Standby Allowance: Compensation is provided for standby duties. Public Holiday Pay: Earn extra pay for working on public holidays. If you are passionate about maintaining vital systems that uphold national operations and seek to advance your career in IT support, we encourage you to apply!
Full-time|On-site|Tanah Merah, Harbourfront and Marina Bay, North East, Singapore
Join our world-class IT infrastructure support team as an IT Support Engineer and play a pivotal role in ensuring the seamless operation of cutting-edge systems that underpin national infrastructure. You will be instrumental in maintaining the operational uptime of critical biometric devices located at strategic sites. Become a part of a vibrant team dedicated to keeping essential systems functioning flawlessly, around the clock.Key Responsibilities: System Implementation & Configuration: Support the installation and configuration of PCs, workstations, operating systems, applications, and peripheral devices to assist project teams. Critical On-Site IT Support: Deliver first-level on-site IT support on a rotational shift basis, which includes public holidays (7 am to 3 pm / 3 pm to 11 pm), guaranteeing the operational uptime of vital systems. Troubleshooting & Escalation: Diagnose and resolve issues, providing timely updates to the Project Manager regarding significant escalations. Proactive System Monitoring: Conduct daily health checks and inventory assessments to avert downtime and ensure all systems and devices are fully operational. Technical Support Expertise: Leverage your practical experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment. Why Choose Us? Acquire hands-on experience with advanced biometric devices essential for national security. Enhance your troubleshooting skills while ensuring uptime in time-sensitive, mission-critical settings. Learn to manage SLAs and KPIs, crucial for delivering top-tier service. Advance into leadership roles, supervising a team that provides IT support services in critical environments. Shift Allowance: Receive attractive shift allowances for working on a rotating schedule. Transport Allowance: Enjoy a transport allowance to facilitate your commuting needs. Standby Allowance: Compensation for standby duties will be provided. Public Holiday Pay: Benefit from additional pay on public holidays. If you are motivated by the challenge of maintaining systems that are vital for national operations and eager to advance your career in IT support, we invite you to apply!
Accion Labs is seeking a dedicated and experienced Production Support Lead to join our dynamic team in Singapore. In this role, you will be responsible for overseeing production support activities, ensuring optimal performance and availability of our systems. Your expertise will be crucial in troubleshooting issues, coordinating with development teams, and implementing solutions that enhance user experience and system stability.
Join Accion Labs as a Desktop Support Specialist, where you'll play a crucial role in ensuring our users have seamless access to technology. You will provide technical assistance, troubleshoot issues, and deliver exceptional customer service to enhance the user experience.
Role overview nascompany seeks a Head of Customer Support to lead its customer support team in Singapore. This position sets the direction for service delivery and plays a key role in shaping the customer experience. The focus is on upholding high standards, fostering improvement, and encouraging fresh ideas within the team. What you will do Create and roll out strategies to guide customer support operations Supervise team performance, providing coaching and support to help staff reach service goals Collaborate with other departments to boost customer satisfaction and address client needs Lead projects that enhance the customer journey and reinforce nascompany’s reputation for service Impact This leadership role shapes how clients interact with nascompany’s products and services. The Head of Customer Support sets the standard for service quality and leads efforts to continuously improve the customer experience.
Role Overview Crypto is hiring a Security IT Support Engineer in Singapore. This role focuses on protecting the company’s IT systems and strengthening security across the organization. The Security IT Support Engineer works closely with teams from different departments to spot vulnerabilities and put practical solutions in place. Main Responsibilities Monitor and safeguard IT infrastructure against threats Identify security gaps and recommend improvements Collaborate with colleagues to implement security measures Support daily IT operations with an emphasis on security Location This position is based in Singapore.
Full-time|On-site|Serangoon North, North East, Singapore
About Xcellink Xcellink delivers comprehensive data center services with a focus on secure and reliable operations. The team values expertise and a proactive approach to protecting information systems. The company is seeking a Data Center Support Specialist based in Serangoon North, North East, Singapore. Role Overview The Data Center Support Specialist plays a key part in maintaining secure, smooth data center operations. This role involves direct interaction with both systems and people, supporting daily activities and upholding strict protocols. Main Responsibilities Colocation Room Management: Patrol the colocation area on a set schedule, document the state of critical zones, and report or address any irregularities. Visitor Assistance: Guide visitors who lack Personal ID cards, helping them obtain support and directions as needed. Monitoring System Oversight: Respond promptly to alarms from the customer device monitoring system and take appropriate corrective actions. Data Center Access Management: Review and process pre-entry requests from staff and customers, ensuring all access protocols are followed. Shipping Oversight: Receive, verify, and register shipping requests; store and tag parcels; coordinate with delivery companies as required. Receiving Coordination: Manage receiving applications, verify schedules, accept parcels, store them, and distribute to customers. Facility Management: Organize and manage facility usage schedules to support smooth operations and make the best use of resources. Rental Item Supervision: Check nightly on the availability and condition of rental items such as tools and monitors, arranging cleaning or repairs as necessary. Carry-in/Carry-out Management: Oversee the intake, verification, and scheduling of carry-in and carry-out requests, ensuring proper documentation is maintained. Remote Hands Services: Provide remote assistance for customer requests received by call or email, confirm all conditions are met before performing tasks, and log activities for billing. Customer Notifications: Keep customers informed about system updates and operational changes on a regular basis.
Full-time|On-site|Singapore, Central Singapore, Singapore
Your RoleAs a Quantitative Analyst at mathrix, you will be at the forefront of developing predictive models and crafting sophisticated mathematical algorithms that enhance our automated trading software. Your primary focus will involve extensive coding and the creation of systems designed to process complex data and intricate processes. Your contributions will blend technical expertise with practical insights to optimize our trading strategies. By collaborating closely with our traders, you will provide valuable support and identify opportunities for improvement based on market trends.Projects you will engage in will vary significantly, from designing and implementing innovative strategies to refining existing models. You will conduct data analyses to deepen our understanding of the market and assess our trading performance. Additionally, you will have the opportunity to build tools that streamline operations and automate processes. The duration of projects can range from a week to several months, allowing you the flexibility to approach challenges creatively, which is highly valued at mathrix!
Encora is seeking a Technology Risk and Operations Analyst based in Singapore. This position supports operational excellence and governance across technology domains, with a focus on risk management, reporting, and vendor oversight. Operational Support and Reporting Prepare project status updates, management reports, and dashboards on projects, operations, risk, and vendor management. Produce ad hoc reports for leadership decisions and audits, ensuring clarity and accuracy. Track operational metrics such as SLAs, incident rates, and lifecycle KPIs, providing analytical insights for decision-making. Maintain high standards for reporting cadence and data quality, automating recurring reports when possible. Support technology operations governance through documentation, templates, and Standard Operating Procedures (SOPs). Audit and Risk Management Coordinate internal and external audits and reviews, including GRC updates and audit observations. Provide oversight for technology risk management activities. Lead audit readiness, including evidence management, coordination, remediation tracking, and closure. Monitor risks and track resolution of issues from breaches, incidents, reviews, and inspections, ensuring timely updates and escalation. Maintain knowledge artifacts such as playbooks, control catalogs, FAQs, and micro-learning materials. Digital Workplace and Vendor Management Oversee Third-Party Risk Assessment (TPRA), vendor management, Business Continuity Management (BCM), annual KRCSA, and risk reduction initiatives. Manage technology asset lifecycle, including hardware, software, and licenses, with planning for refreshes and tracking obsolescence. Coordinate procurement operations and vendor enablement: intake, sourcing, onboarding, renewals, and compliance. Work with Vendor Management to track performance, SLAs, contract obligations, and support third-party risk assessments. Technology Governance and Vulnerability Management Oversee vulnerability management, remediation, and ISRA renewals. Collaborate with application teams on ORSA submissions, including obsolescence scope, budgeting, and delivery timelines. Serve as liaison for the Technology Obsolescence task force and provide related reporting.
Monitor the movements of refined oil product vessels across essential global and regional trade routes, including arbitrage flows, intra-regional transfers, and destination modifications.Analyze cargo activities, including loadings, discharges, vessel congestion, and floating storage, to evaluate supply and demand trends.Compile and present regular reports on key product flows, floating storage dynamics, vessel movements, and market trends.Keep track of oil product demand trends in conjunction with macroeconomic factors.Create, update, and maintain comprehensive demand models for various oil products.Manage and update oil statistics databases, encompassing imports, exports, refinery operations, inventories, and apparent demand.Generate daily and weekly reports that detail inventories, refinery margins, open interest, weather effects, fuel switching trends, and other critical market indicators.
Join the forefront of cloud networking and security!Cato Networks is pioneering the integration of enterprise networking and security into a single, centralized, global cloud service. Spearheaded by industry leader Shlomo Kramer, Cato's groundbreaking technology has created a new product category known as 'SASE,' projected to reach $28.5 billion by 2028. This is your chance to become part of a revolutionary company that is rapidly advancing towards global market leadership in enterprise networking and secure cloud platforms. Don't let this opportunity pass you by! The Product Support Manager will oversee a high-performing Technical Support team dedicated to delivering exceptional service for all Cato products. This role requires a dynamic leader who is passionate about guiding a team of skilled Support Engineers while also spearheading strategic transformation initiatives. The ideal candidate will be responsible for developing and implementing top-tier technical support services, creating knowledge base content, and establishing best practices to ensure unparalleled service delivery. Reporting to the Director of Product Support for the APJ region, this role will manage daily operations related to deployment, integration, and overall product support, working closely with various teams to address customer concerns and enhance the customer experience.
Position OverviewAvePoint is on the lookout for an experienced Senior Business Analyst to enhance our Customer Success team. This role requires a strong background in enterprise software solutions, as you will play a critical part in optimizing our business processes and systems.Your Role and ResponsibilitiesGather and document requirements for software development, ensuring clarity and completeness.Develop deliverables such as Functional Requirements Documents, Use Cases, and interface designs.Bridge the gap between technical teams and business stakeholders by translating complex technical information into straightforward business terminology.Engage with both internal and external stakeholders to assess information needs and functional requirements proactively.Collaborate with developers and subject matter experts to define technical strategies while balancing usability and performance considerations.Contribute to testing activities and assist in designing effective methods and procedures for both internal and external projects.
The Senior Business Analyst plays a pivotal role in analyzing business processes and automated systems related to Salesforce projects. You will be responsible for creating detailed As-Is and To-Be process descriptions, facilitating requirement gathering, and leading analysis activities. As part of this role, you will prepare and deliver crucial communications, engage in testing activities, and support the solution design for both internal and external initiatives.Your Responsibilities Include:Elicit and document business requirements for Salesforce projects, enhancements, and integrations.Analyze and assess existing business processes, proposing innovative Salesforce-driven solutions.Prepare comprehensive deliverables such as Business Requirements Documents (BRDs), Use Cases, process flows, and interface designs.Translate complex technical concepts into clear business terms to effectively bridge the gap between stakeholders and technical teams.Collaborate closely with Salesforce developers, architects, and subject matter experts to define the technical vision and assess trade-offs between usability and performance.Assist the project manager, product manager, and broader team in planning deliverables, defining scope, managing schedules, and ensuring execution.Engage in testing tasks, including test case development, user acceptance testing (UAT), and defect management.
A leading teacher training institute is expanding its team and is seeking dedicated ICT Support Engineers to join their organization. The ICT Support Engineers will report directly to the IT Service Delivery Manager within the Service Management Department. The primary role involves engaging with customers to understand and fulfill their IT service needs, providing ICT support to various stakeholders, diagnosing issues, proposing suitable solutions, and escalating matters to suppliers as necessary. Additionally, this role will focus on managing IT assets, developing essential technical knowledge, ensuring rapid resolution of equipment and service failures, and collaborating closely with the service desk team, engineers, and management to ensure optimal operations and excellent end-user satisfaction.Key Responsibilities:Address customer service calls and inquiries related to all IT issues and complaints in a professional and pleasant manner.Collaborate with the IT Service Desk and technical support teams to deliver high-quality IT customer service to the NIE, ensuring efficient and seamless service delivery to the NIE community.Fulfill service requests and provide technical support for IT incidents through various customer contact points by engaging in technical analysis and resolution.Generate valuable insights for service improvement by analyzing issues encountered at the Service Desk.Meet Service Level Agreement (SLA) targets by tracking assigned tasks and providing timely reports.Document IT-related problems and resolution procedures in a Knowledge Base for future reference.Maintain a centralized database of IT assets.Monitor asset performance and suggest corrective measures.Identify opportunities to enhance the efficiency of unused or underutilized technology assets to maximize return on investment.Review asset policies and recommend potential adjustments.Engage in IT-related initiatives and projects that promote greater efficiency and effectiveness within the division.Contribute to the continuous improvement of IT services and processes by participating in ideation activities or project groups.
Join youtrip as a KYC Analyst and play a pivotal role in ensuring compliance and risk management within our financial services. You will be responsible for conducting thorough Know Your Customer (KYC) processes, assessing customer data, and implementing efficient strategies for risk mitigation.As a vital member of our team, you will collaborate with various departments to enhance our customer onboarding processes, maintain regulatory compliance, and contribute to a secure financial environment. Your analytical skills and attention to detail will help us protect the integrity of our services and ensure a seamless customer experience.
