About the job
Are you passionate about technology and its role in supporting national infrastructure? Join our distinguished IT infrastructure support team as an IT Support Engineer. You will play a crucial role in maintaining the operational uptime of mission-critical biometric devices positioned at strategic locations. Become a part of a dedicated team committed to ensuring that vital systems operate seamlessly, around the clock.
Key Responsibilities:
- System Implementation & Configuration: Aid in the installation and configuration of PCs, workstations, operating systems, applications, and associated peripherals to support project initiatives.
- Critical On-Site IT Support: Deliver first-level on-site IT support in a rotational shift schedule, including public holidays, ensuring the operational uptime of essential systems.
- Troubleshooting & Escalation: Diagnose and resolve issues swiftly, providing timely updates to the Project Manager regarding significant escalations.
- Proactive System Monitoring: Conduct daily health checks and inventory assessments to prevent downtime and guarantee that all systems and devices are fully operational.
- Technical Support Expertise: Leverage your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment.
Why Join Us?
- Acquire hands-on experience managing and maintaining advanced biometric devices that are vital to national security.
- Enhance your troubleshooting skills while ensuring uptime in time-sensitive, mission-critical environments.
- Learn to navigate SLAs and KPIs, essential for delivering superior service.
- Advance into leadership roles, supervising a team responsible for providing IT support services in critical settings.
- Shift Allowance: Enjoy shift allowances for working on a rotating schedule.
- Transport Allowance: Receive a transport allowance to ease your commuting costs.
- Standby Allowance: Compensation for standby duties is provided.
- Public Holiday Pay: Additional pay for working on public holidays.
If you're eager to tackle the challenge of maintaining essential systems that keep the nation running and are looking to advance your career in IT support, this opportunity is for you!
