IT Support Engineer (Infrastructure & Services)

Join Us in Transforming Lives Together!At Pathlight School, we pride ourselves on being Singapore's first school dedicated to autism, seamlessly integrating a comprehensive academic curriculum with essential life skills. As the largest special education institution in Singapore, we are expanding our horizons and invite dedicated candidates to apply for the p…

Join our innovative team as an Infrastructure Platform Engineer, where you will play a pivotal role in researching, designing, constructing, and optimizing distributed systems and platforms that empower our internal developers and products. A solid grasp of IT architecture, systems design, application and systems integration, and site reliability engineering (SRE) is essential for success in this role.

Transforming Logistics Through AutonomyAt Venti Technologies, we are pioneers in developing robotic vehicles designed to enhance logistics safety, promote a sustainable future, and improve the quality of human life. As a tightly-knit team of innovators, tinkerers, and problem-solvers, we are on a mission to implement fleet-level deployment of autonomous vehicles, and we seek the brightest minds to help us turn this vision into reality.About Venti TechnologiesHeadquartered in Singapore with additional offices in the U.S. and China, Venti Technologies is at the forefront of safe-speed autonomous logistics systems, revolutionizing goods transportation. Our proprietary technologies harness the power of advanced mathematics, deep learning, and well-founded algorithms to optimize logistics operations, significantly reducing costs while enhancing vehicle utilization and safety. Since our inception in 2018, we have assembled an exceptional international team and successfully deployed autonomous systems across various industrial and logistics sites in Asia.In this newly created role within our Operations Team, you will be instrumental in overseeing autonomous vehicle operations at customer sites. Your responsibilities will include Remote Vehicle Operations, Maintenance, and Systems Testing, with cross-deployment opportunities between testing and operations teams. This position operates on a shift-based schedule and is pivotal in ensuring the safe and efficient functioning of our autonomous vehicles. You will monitor and control real-time vehicle operations, perform general maintenance, and execute testing protocols.Daily, you will collaborate with cross-functional teams to integrate innovative technologies, troubleshoot technical challenges, and drive continuous improvement initiatives. Your expertise will be essential in maintaining compliance with safety regulations, optimizing vehicle performance, and fostering innovation in our autonomous vehicle operations.

A leading teacher training institute is expanding its team and is seeking dedicated ICT Support Engineers to join their organization. The ICT Support Engineers will report directly to the IT Service Delivery Manager within the Service Management Department. The primary role involves engaging with customers to understand and fulfill their IT service needs, providing ICT support to various stakeholders, diagnosing issues, proposing suitable solutions, and escalating matters to suppliers as necessary. Additionally, this role will focus on managing IT assets, developing essential technical knowledge, ensuring rapid resolution of equipment and service failures, and collaborating closely with the service desk team, engineers, and management to ensure optimal operations and excellent end-user satisfaction.Key Responsibilities:Address customer service calls and inquiries related to all IT issues and complaints in a professional and pleasant manner.Collaborate with the IT Service Desk and technical support teams to deliver high-quality IT customer service to the NIE, ensuring efficient and seamless service delivery to the NIE community.Fulfill service requests and provide technical support for IT incidents through various customer contact points by engaging in technical analysis and resolution.Generate valuable insights for service improvement by analyzing issues encountered at the Service Desk.Meet Service Level Agreement (SLA) targets by tracking assigned tasks and providing timely reports.Document IT-related problems and resolution procedures in a Knowledge Base for future reference.Maintain a centralized database of IT assets.Monitor asset performance and suggest corrective measures.Identify opportunities to enhance the efficiency of unused or underutilized technology assets to maximize return on investment.Review asset policies and recommend potential adjustments.Engage in IT-related initiatives and projects that promote greater efficiency and effectiveness within the division.Contribute to the continuous improvement of IT services and processes by participating in ideation activities or project groups.

Join TOMRA as a Field Service Technician, where you will play a vital role in ensuring our innovative solutions operate flawlessly for our clients. As a key player in our service team, you will be responsible for on-site installations, maintenance, and troubleshooting of our advanced technology. You will work closely with customers to provide exceptional service and support, ensuring their satisfaction and operational efficiency.

OverviewJoin our dynamic team at AvePoint, where we are on the lookout for enthusiastic and approachable Support Engineers. If you possess exceptional communication skills, a passion for learning new technologies, and a proven history of delivering excellent customer service, we want to hear from you! This role offers the chance to develop your IT and communication skills while tackling a diverse range of IT challenges.Responsibilities:Act as the primary point of contact for project-specific customer inquiries and issues, ensuring timely resolution.Foster customer satisfaction through effective Project Support and Maintenance.Gather information and conduct comprehensive analyses, diagnoses, and troubleshooting.Adhere to SLA commitments for response and resolution, and perform root cause analyses for technical issues.Communicate effectively with customers and collaborate with the Internal R&D team regarding necessary bug fixes.Manage the status of reported issues, ensuring they are resolved efficiently and promptly.Continuously assess existing processes to enhance customer support activities.

Join Us in Shaping the Future of Autonomous Technology!At Venti Technologies, we are pioneering a new era of logistics through autonomous robotic vehicles designed to enhance safety, promote sustainability, and elevate the quality of human life.As a member of our dynamic team, you will be part of a mission-driven environment where innovation and problem-solving are at the forefront of everything we do. We are actively seeking talented individuals ready to contribute to our ambitious plans for fleet-level deployment of autonomous vehicles.About Venti TechnologiesFounded in 2018 and operating from multiple offices in the U.S. and Asia, Venti Technologies is at the forefront of safe-speed autonomous logistics solutions. Our cutting-edge technologies, grounded in rigorous mathematics and deep learning, are transforming the future of goods transportation. With a proven track record of enhancing safety, reducing costs, and optimizing vehicle utilization, we are rapidly growing and expanding our deployment of autonomous systems across industrial and logistics sites.As an intern in our Operations Team, you will play a critical role in managing autonomous vehicle operations at customer sites. Your responsibilities will include Remote Vehicle Operations, Maintenance, and Systems Testing, with opportunities to collaborate across both testing and operations teams. This role requires a shift-based schedule and is pivotal in ensuring the safety and efficiency of autonomous vehicle operations.In this position, you will work closely with cross-functional teams, integrating new technologies, troubleshooting challenges, and contributing to continuous improvement efforts. Your skills will be essential in maintaining compliance with safety standards, enhancing vehicle performance, and driving innovation in autonomous vehicle operations.

Role Overview Airwallex is hiring a Cloud Network Engineer focused on infrastructure in Singapore. This position shapes the design, deployment, and upkeep of cloud-based network systems that connect our global teams and services. What You Will Do Design and implement cloud network architectures to support business needs Maintain and optimize network performance for reliability and speed Strengthen network security and monitor for vulnerabilities Support seamless connectivity across Airwallex’s international operations Impact Your work will help Airwallex deliver secure and high-performing financial services around the world.

Join NCS as an IT Support / Desktop Engineer, where you will serve as the first point of contact for customers seeking IT and desktop support. Your primary responsibility will be to provide timely assistance on a variety of IT topics, ensuring that software, licenses, and operations align with established standards.Deliver comprehensive end-user support through effective client management.Conduct troubleshooting for client platform-related issues.Respond quickly to incidents, investigate problems, and offer both temporary and permanent resolutions. Keep relevant parties updated on the status of incidents.Process service requests related to client platforms efficiently.Monitor agreed service levels, document and maintain system configurations, and provide regular reports to stakeholders.Participate in client platform implementation and upgrade projects.Coordinate with vendors for hardware replacements.Manage asset records and perform asset management duties.Oversee user account management tasks, including password creation, resets, and deletions.Administer local servers to support software distribution and patch management services.Ensure project deliverables meet service level requirements, proposing and implementing action plans as necessary.Establish and maintain best practices in facility management to ensure operational consistency across teams.Prepare and submit progress reports regularly.

Join our dynamic team as an Application Support Engineer at AvePoint, where we prioritize innovation and exceptional customer service. We are looking for enthusiastic individuals with strong communication skills, a passion for learning new technologies, and a proven ability to deliver outstanding customer support. In this role, you will have the opportunity to tackle diverse challenges in various IT environments, rapidly enhancing your technical and interpersonal skills.Your Role: As an Application Support Engineer, you will provide Level 1 and Level 2 support to our valued clients. Your main responsibilities will include acting as the primary contact for troubleshooting reported issues, working closely with our R&D team to conduct initial investigations, replicating reported problems, and communicating your findings to support engineers and quality assurance teams to facilitate effective bug resolution.Key Responsibilities:Serve as the main point of contact for project-specific customer inquiries and issues, taking ownership to ensure timely resolutions.Ensure customer satisfaction through effective project support and maintenance.Gather information and conduct thorough analysis, diagnosis, and troubleshooting.Adhere to service level agreements (SLAs) for response times, troubleshooting, and root cause analysis.Communicate effectively with customers and internal teams regarding necessary bug fixes.Monitor the status of reported issues and ensure their timely resolution.Continuously assess and improve existing processes to enhance customer support.

At Toku, we specialize in crafting tailored cloud communication and customer engagement solutions, revolutionizing customer experiences for enterprises. Our comprehensive approach empowers businesses to navigate the complexities of digital transformation, ensuring the delivery of mission-critical customer experiences through innovative cloud communication solutions. Combining local strategic consulting expertise with bespoke technology and robust regional infrastructure, Toku meets the diverse needs of large-scale enterprises. Headquartered in Singapore, we extend our support across the Asia-Pacific region and beyond, continually expanding our presence in global markets.In this pivotal role, you will act as a hands-on Services Engineer, primarily focused on the implementation, deployment, and optimization of contact center and enterprise voice solutions. You will also provide advanced (L3) support and incident response as needed. Collaborating closely with internal engineering and AI teams, you will oversee multiple customer projects, ensuring the highest standards of delivery quality, reliability, and continuous improvement. Success in this role requires a proactive mindset, technical curiosity, and a strong commitment to owning outcomes from start to finish.

At Fastly, we empower individuals to connect more deeply with their passions. Our cutting-edge edge cloud platform allows clients to swiftly, securely, and reliably deliver exceptional digital experiences by processing, serving, and protecting applications as close to end-users as possible—right at the Internet's edge. Designed with modern web capabilities in mind, our platform supports programmability and agile software development. Renowned brands such as GitHub, Yelp, Paramount, and JetBlue trust Fastly to optimize their online presence.Join us in our mission to build a more trustworthy Internet.Mission Control Engineer (MCE)The Fastly Edge Cloud Platform is the backbone of the digital world, and our Mission Control Program (MCP)—a vital part of our Customer Experience organization—ensures operational excellence to fulfill this mission.As a Mission Control Engineer, you will be a guardian of service quality, transforming extensive monitoring data into actionable insights to protect our strategic accounts, esteemed digital partners, and enterprise support clientele. You will be proactive in problem management and continuous improvement, ensuring our platform's resilience for organizations within our Performance and Focus Centers. During critical platform incidents, you will advocate for these accounts, collaborating with incident commanders to prioritize stability and mitigate risks specific to their traffic profiles. Partnering with engineering teams focused on network delivery and computing services, you will provide essential troubleshooting, maintenance coordination, and analysis of contributing factors necessary for managing complex traffic scenarios.What You Will DoTransform high-velocity monitoring data into actionable insights for strategic enterprise accounts using the Fastly Observability platform to detect and resolve performance trends.Lead Live Event Monitoring (LEM) initiatives during high-traffic events, ensuring a seamless and high-quality digital experience.Oversee administrative updates and coordination via fastlystatus.com to maintain transparent, impact-focused communication between engineering and revenue teams.Act as an advocate for strategic customers during maintenance planning to ensure timely notifications and identify necessary configuration updates prior to implementation.Collaborate with various engineering teams to enhance system reliability and performance.

As an AIOps Engineer (Splunk), you will play a crucial role in designing, building, and testing the AIOps and Observability platform. Your primary focus will be on developing AIOps use cases, operationalizing them to meet customer requirements, and significantly enhancing productivity in service delivery and operations. Key Responsibilities:Architect, design, develop, deploy, and maintain the enterprise logging and observability platform utilizing Splunk or Elastic ELK.Contribute to the architectural design by assessing trade-offs related to scalability, resiliency, high availability, and security.Conduct capacity planning and solution reviews for the ELK/Splunk environments.Implement solutions for business data analysis and design data structures using the Elastic ELK/Splunk observability platform.Oversee high-volume data ingestion and real-time data flow processes.Collaborate with data log streaming platforms and tools for data ingestion from diverse systems and applications.Design and develop multi-tenant dashboard solutions.Establish and maintain operational best practices to ensure the effective functioning of the Elastic ELK/Splunk observability solution.Actively contribute to the enhancement of the Elastic ELK/Splunk observability solution.Optimize and fine-tune the Elastic ELK/Splunk observability solution to fulfill performance requirements.Work closely with developers to promote best practices for the data warehouse and analytics environment.Investigate emerging technologies and advancements to address customer needs and implement relevant upgrades.Develop, test, and operationalize AIOps use cases.Ensure platform operation meets high availability standards and aligns with customer SLA. 

Overview We are looking for enthusiastic and approachable individuals with exceptional communication abilities, a drive to learn and leverage new technologies, and a proven history of delivering outstanding customer service. In this role, you will have the chance to work within diverse and demanding IT environments, rapidly enhancing your IT expertise and communication skills. Your Role As an Onsite Technical Support Engineer, you will be responsible for onsite implementations, troubleshooting technical challenges, collaborating closely with our Support and R&D teams, and providing prompt customer feedback and solutions. You will also maintain software applications and infrastructure, among other responsibilities. Key Responsibilities: Serve as the primary point of contact for project-specific customer technical inquiries, taking ownership of issues until resolved. Ensure customer satisfaction during project support and maintenance phases. Gather information and conduct in-depth analysis, diagnosis, and troubleshooting during onsite engagements. Maintain infrastructure, which includes OS and application patching, as well as implementing minor infrastructure changes. Collaborate closely with onsite support and remote R&D resources to resolve incidents in a timely manner. Engage and communicate effectively with technical representatives from both vendors and customers. Document procedures and solutions, such as maintenance guides and troubleshooting steps. Qualifications for Success: Experience in foundational infrastructure areas, including OS, Active Directory, SQL, IIS, certificates, and particularly Microsoft SharePoint. Preference for candidates with vendor-based software delivery experience. Strong analytical and troubleshooting abilities. Highly motivated team player, capable of functioning under pressure and tight timelines, committed to the digital transformation journey. Excellent interpersonal skills, resourceful, and proactive in taking ownership of tasks. Detail-oriented and organized, with the ability to work independently.

ncs3 is hiring a DevOps Engineer in Singapore to help connect development and operations teams. This position centers on automating workflows and supporting both software engineers and system administrators, with the aim of making deployments smoother and daily operations more reliable. Key responsibilities Collaborate with engineering and system administration teams to automate and refine operational processes Develop and maintain tools that support deployment, monitoring, and routine operations Support the integration of development and operations efforts for greater efficiency Who succeeds in this role Those who enjoy improving the software development lifecycle People who focus on efficiency and automation in their work Individuals comfortable solving complex technical problems This role is located in Singapore.

Role overview The Service Delivery Manager at NCS Group, based in Singapore, plays a key part in keeping service operations running smoothly. This position centers on supporting strong client relationships and working with teams to deliver consistent results. Collaboration and a focus on process improvement are essential in this role. What you will do Supervise daily service operations to ensure reliable delivery for clients Build and maintain client relationships through clear communication and timely follow-up Spot areas for process improvements and implement changes to raise service quality Promote a culture of excellence and encourage innovation within the team

Join Our Team at AirwallexAirwallex stands as the premier unified payments and financial platform designed for global enterprises. Our innovative blend of proprietary infrastructure and advanced software solutions empowers over 200,000 businesses worldwide—including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN—to seamlessly manage everything from business accounts to payments and treasury, all while leveraging embedded finance on a global scale.Founded in Melbourne, our dynamic team of over 2,000 talented professionals spans across 26 global offices. With a valuation of US$8 billion, we are proudly backed by prominent investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital. Join us in shaping the future of global payments and finance.What We ValueAt Airwallex, we seek visionary builders who exhibit founder-like energy and aspire to make a significant impact. You possess robust expertise in your field, complemented by a keen intellect and a passion for our mission and operating principles. You thrive in fast-paced environments, exercising sound judgment, curiosity, and a first-principles approach to problem-solving.Your collaborative spirit and humility drive you to transform innovative concepts into tangible products. Utilizing AI to enhance productivity, you will tackle complex, high-visibility challenges alongside exceptional teammates, propelling your career forward as we construct the future of global banking.Role OverviewAs an integral member of the Search Platform Team, you will play a crucial role in bridging the gap between business demands and architectural excellence. Your responsibilities will include:Developing an advanced application infrastructure aimed at reducing common organizational challenges, thereby minimizing maintenance costs and fostering innovation;Skillfully resolving complex, organization-wide challenges through the strategic implementation of state-of-the-art technologies, including distributed systems, vector databases, and data pipeline solutions;Conducting thorough evaluations of strategic solutions across the organization.

Join our client, a leading IT management services organization, renowned for its expertise in delivering vital infrastructure and technology solutions for government projects. We are currently in search of a highly skilled Arista Certified Network Engineer to be part of a critical deployment initiative.Key Responsibilities:Network Implementation: Design, configure, and deploy Arista-based network solutions tailored to project specifications. Collaborate with both internal and external stakeholders to ensure smooth integration with existing network environments.Maintenance & Support: Conduct routine network maintenance, upgrades, and troubleshooting to guarantee optimal performance and availability. Provide on-call support for urgent incidents outside regular office hours, addressing network issues swiftly to minimize downtime.System Optimization: Monitor and assess network performance, pinpointing areas for enhancement. Implement firmware and software updates to uphold network reliability and security.Documentation: Keep detailed documentation of network configurations, procedures, and troubleshooting protocols. Prepare comprehensive technical reports for stakeholders and internal teams.Compliance & Standards: Ensure all network implementations and maintenance align with best practices, regulatory requirements, and security protocols.

Possess a valid ServiceNow System Administrator certification and Application Developer certification, along with at least two other ServiceNow implementation certifications. Minimum of five (5) years of hands-on experience as a ServiceNow Technical Consultant, focusing on end-to-end implementations using ServiceNow products. At least three (3) years of experience working with ServiceNow scoped applications, demonstrating expertise in scripting modules such as client scripts, business rules, workflows, flow designer, script includes, UI actions, UI macros, and UI pages, as well as custom application development. A minimum of two (2) years of experience in ServiceNow Service Portal and widget development, including skills in Angular JS, JavaScript, CSS, and HTML. Experience with at least two of the following ServiceNow suites: ITSM, CSM, HRSD, ITAM, ITOM, ITBM, GRC, Sec-Ops, and App Engine. Strong proficiency in scripting languages, including JavaScript and Python. Knowledgeable in integrating ServiceNow using platform APIs and various integration tools.

Join Toku, where we are redefining cloud communications and customer engagement solutions, enabling enterprises to transform their customer experiences. Our comprehensive approach assists businesses in navigating the complexities of digital transformation, delivering essential customer experience solutions via cloud communication. With a blend of local strategic consulting, tailored technology, regional infrastructure, and global outreach, Toku caters to the varied requirements of large-scale enterprises. Based in Singapore, we proudly support customers throughout the Asia-Pacific region and beyond, continuously expanding our presence in global markets.As a Senior Backend Engineer at Toku, you will be instrumental in designing, building, and owning the backbone of our omnichannel communications platform. You will primarily focus on backend systems developed in Go, modernizing and rewriting legacy services, and ensuring the integrity of system design and production outcomes. This role emphasizes deep expertise in backend engineering, architectural insight, and a strong sense of ownership, rather than a broad full-stack approach. If you thrive on conceptualizing backend systems end-to-end and independently driving production solutions, we want to hear from you.