Senior Software Engineer - Hardware Testing

Join Zipline's MissionAre you driven to make a difference? At Zipline, we are dedicated to revolutionizing logistics and delivery systems worldwide. Our mission is to address critical access challenges by creating an advanced logistics platform that guarantees equitable service to everyone, everywhere. From facilitating Rwanda's blood delivery network and Gh…

About ZiplineAre you ready to make a difference? Zipline is dedicated to revolutionizing the logistics and delivery landscape. Our mission is to tackle the world’s most pressing access challenges by creating and operating an instant delivery system that ensures equitable access for all, regardless of their location. We have made strides from supporting Rwanda’s national blood delivery network to facilitating vaccine distribution in Ghana, and even providing on-demand home delivery for Walmart. Our innovative approach harnesses the power of robotics and autonomy to minimize carbon emissions, alleviate road congestion, and eliminate fossil fuel dependency, all while ensuring billions gain access to essential goods and fostering a more resilient global supply chain. Since 2016, Zipline’s long-range drone platform has been operational in Rwanda, featuring a fixed-wing design that allows for flights over 200 km on a single charge. Our drones play a crucial role in delivering vital medical supplies swiftly and reliably to isolated communities. From assisting new mothers in Rwanda to aiding snake bite victims in Ghana, our technology has already reached millions across Africa, delivering thousands of life-saving products daily. Join us at Zipline as we strive to fulfill our commitment to building a fair and more robust global supply chain for billions.

ABOUT ZIPLINEAre you ready to make a difference? At Zipline, we are revolutionizing the logistics of goods transportation. Our mission is to address the world's most pressing access challenges by creating, manufacturing, and operating an instant delivery system that serves all people, regardless of their location. From supporting Rwanda’s national blood delivery network and distributing COVID-19 vaccines in Ghana to facilitating on-demand delivery for Walmart and enabling healthcare providers to reach patients' homes across the U.S., we are reshaping logistics for businesses, governments, and consumers alike. Our technology blends robotics and autonomy to decarbonize delivery systems, alleviate traffic congestion, reduce fossil fuel dependency, and ensure equitable access for billions while reinforcing a more resilient global supply chain.Join us at Zipline and contribute to our vision of building a fair and robust global supply chain that benefits everyone.ABOUT YOU AND THE ROLEThe Avionics team comprises skilled hardware, software, and testing experts dedicated to designing resilient systems that power our life-saving drone delivery operations in some of the most challenging environments worldwide. We are tasked with creating aircraft avionics capable of performing optimally in diverse and harsh climatic and electromagnetic interference (EMI) conditions. As a crucial component of the overall Zipline aircraft system architecture, we prioritize high performance and reliability while minimizing weight and costs.In this role, you will collaborate with our team to deliver high-performance flight computers and tightly integrated communication and navigation systems. These avionics systems are central to our new unmanned aerial system, which aims to scale Zipline’s deliveries from 100,000 to 100 million per year globally. The success of Zipline hinges on developing avionics systems that are lightweight, cost-effective, reliable, and capable of high-volume production. This position requires rigorous engineering design and validation efforts, alongside innovative approaches to packaging, integration, fault tolerance, and validation. We seek a test engineer with a solid background in electrical engineering principles and relevant experience in manufacturing testing, design validation, system performance characterization, and certification.

Join FlyZipline as a Senior Staff RF Test Engineer and play a pivotal role in revolutionizing the logistics industry through cutting-edge drone technology. In this position, you will be responsible for designing, implementing, and executing tests to validate RF components, ensuring our systems meet the highest standards of reliability and performance.This role requires a strategic thinker with a passion for innovation and a commitment to excellence in engineering practices. You will collaborate with cross-functional teams to enhance our product offerings and contribute to our mission of delivering essential medical supplies swiftly and efficiently.

About ZiplineAre you passionate about making a difference? At Zipline, we are revolutionizing logistics and delivery systems to tackle the world's most pressing access challenges. Our innovative approach is reshaping how essential goods are transported, ensuring equitable access for all, regardless of their location. From delivering blood supplies in Rwanda to COVID-19 vaccines in Ghana, and providing on-demand delivery services for major retailers, our technology integrates robotics and autonomy to create a cleaner, more efficient supply chain. Join us in our quest to build a sustainable and resilient global logistics network that benefits billions. Become part of Zipline and help us fulfill our mission to create an equitable global supply chain.

About Lightship Lightship builds all-electric RVs in South San Francisco, California. As the first U.S. manufacturer focused on electric recreational vehicles, the team is developing an aerodynamic, battery-powered trailer designed for the electric era. Lightship aims to make RVing more convenient and high-performing as the world moves toward electric transportation. Over 11 million American families enjoy RV travel, and Lightship is working to transform that experience. Commitment to Diversity Lightship values a team with a wide range of backgrounds and experiences. The company believes that diverse perspectives strengthen the mission and drive success. The workplace features a flat structure, encouraging integrity, autonomy, and creativity across all roles. Role Overview: Senior Systems Test Engineer The Senior Systems Test Engineer will help modernize and electrify RVs by designing and building automated test infrastructure. This role focuses on validating embedded software and hardware, with a special emphasis on the unique propulsion system at the heart of Lightship's products. Success in this position depends on developing a deep understanding of system architecture and proactively identifying weaknesses to ensure high standards for embedded software quality.

Join Our Mission at ZiplineAre you ready to make a global impact? Zipline is revolutionizing logistics with our innovative approach to supply delivery. Our mission is to tackle the world's most pressing access issues by creating the first equitable logistics system that ensures everyone, everywhere, can receive what they need. From facilitating Rwanda’s national blood delivery and Ghana’s COVID-19 vaccine distribution to enabling Walmart’s on-demand home delivery, we are changing the delivery landscape for businesses and communities.While our technology is advanced, our vision is simple: a teleportation service that delivers essential goods whenever they are needed. Our cutting-edge robotics and autonomous systems are not only enhancing delivery efficiency but also promoting sustainability by reducing road traffic and carbon emissions, ultimately building a more robust global supply chain.Come join Zipline and be a part of our commitment to creating a fair and resilient global supply chain for billions of individuals.Your Role and ResponsibilitiesIf you thrive on the challenge of developing multiple iterations of testing systems in demanding aerospace environments, this opportunity is for you. We are seeking a talented Senior Mechanical Test Engineer who excels in designing tests for intricate cross-functional interfaces with minimal guidance. At Zipline, we prioritize real-world applications—our work is crucial for patients relying on our services today, so there’s no room for compromise.As a key member of our team, you will have the autonomy to drive full vehicle test systems from conception to execution, supported by a small but passionate group dedicated to transforming logistics. Zipline is leading a logistics revolution through the design, manufacturing, and operation of autonomous drones that deliver critical supplies in minutes, every day of the week.

Join Our Mission at ZiplineAre you ready to make a global impact? Zipline is revolutionizing the logistics industry with our groundbreaking instant delivery system. Our mission is to address the world's most pressing access challenges by ensuring equitable delivery of essential goods to every corner of the globe. From supporting Rwanda’s blood delivery network to facilitating vaccine distribution in Ghana, and even providing on-demand home delivery for major retailers, we are dedicated to transforming the supply chain for businesses, governments, and consumers alike. Our innovative use of robotics and autonomous technology not only enhances delivery efficiency but also strives to reduce carbon emissions and air pollution, creating a more sustainable future for everyone. Become a part of Zipline and help us fulfill our commitment to building a resilient global supply chain that benefits billions.Your Role at ZiplineAs a Senior Software Engineer within our dedicated team, you will play a pivotal role in developing safety-critical software for our delivery drones. Collaborating with engineers across various disciplines—such as autonomy, firmware, flight software, avionics, and simulation—you will help create the essential tools that enhance our development processes.Your responsibilities will include advancing our CI/CD systems, offering insights into PR workflows, and ensuring a seamless development experience. This role combines strategic planning with hands-on coding, allowing you to identify key investments, evaluate new tools, debug our codebase, and collaborate on critical infrastructure projects.

About ZiplineZipline stands as the world's largest and most seasoned autonomous delivery service, created to ensure equal access to essential goods for all humans, anytime and anywhere. We design, construct, and operate the most extensive autonomous logistics system globally, facilitating the rapid and reliable delivery of critical supplies. Presently, Zipline operates in four continents, executing deliveries every 30 seconds while achieving millions of successful deliveries that include blood, vaccines, medical supplies, food, and commercial products. Our clientele spans healthcare systems, governments, retailers, and global brands who depend on our services to save lives, minimize emissions, enhance economic opportunities, and provide scalable logistics solutions.Our technological prowess extends beyond drones, as we deploy integrated logistics infrastructure that fortifies supply chains, alleviates congestion, and enables instantaneous delivery, revolutionizing the accessibility of essential goods worldwide. With over 140 million commercial autonomous miles flown safely, Zipline is transforming how healthcare, consumer products, and food are accessed globally.Operating on a global scale, we seek practical problem solvers who thrive in addressing real-world challenges and rapid growth. Our team is driven by the mission to develop systems that directly impact lives and to scale the future of logistics.Why This Role MattersWe are constructing the mapping infrastructure that supports every Zipline flight. Maps Platform engineers establish the backbone that provides geographic data, features, and map-driven services to Zipline's products and operators.In this role, you will ensure that map data is fast, accurate, and reliable for both human workflows (map editors, operator dashboards, regulatory UIs) and autonomous systems (routing, onboard systems). This unique position intertwines backend, data, platform engineering, and user interface design with practical production ownership.Why This Role is UniqueBe the architect of flight intelligence. The systems you develop will directly enable how aircraft interpret and navigate their environment.Engage with massive data challenges. You will design pipelines that handle and serve large-scale geospatial datasets while adhering to stringent standards for accuracy, consistency, and availability.Experience end-to-end ownership. From raw data ingestion to production services, you will create systems critical to real-world operations.Make a cross-functional impact. Your contributions will be utilized across autonomy, routing, simulation, and operations.Leverage AI-accelerated engineering. We utilize modern AI and agentic workflows to enhance engineering velocity while upholding robust system integrity.

ABOUT ZIPLINE Are you ready to change the world? Zipline is dedicated to revolutionizing the logistics of goods transportation. Our mission is to tackle complex access challenges by creating and operating an instant delivery system that serves everyone equally, regardless of their location. From powering Rwanda’s national blood delivery network and facilitating Ghana’s COVID-19 vaccine distribution, to providing on-demand delivery for Walmart, we are reshaping logistics for businesses, governments, and consumers. The technology may be intricate, but our vision is simple: a teleportation service delivering what you need, when you need it, with zero emissions. Join us at Zipline and contribute to our commitment to building an equitable and resilient global supply chain for billions of people. ABOUT YOU AND THE ROLE Are you excited to leverage your technical expertise to tackle real-world challenges and drive impactful change? Do you excel in environments that offer ownership, creative freedom, and complex problem-solving opportunities? If so, we invite you to join our Field Systems Engineering team at Zipline, where your contributions directly enhance lives every day. Since its inception in Rwanda in 2016, Zipline’s long-range drone platform has been making strides with a fixed-wing design capable of flying over 200 km on a single charge, ensuring fast and reliable delivery of critical medical supplies to remote areas. From assisting new mothers in Rwanda to saving snake bite victims in Ghana, our technology has already transformed millions of lives across Africa, delivering thousands of life-saving products daily. The Field Systems Engineering (FSE) team operates at the nexus of Engineering and Operations. We ensure that the equipment we design is safe, robust, and reliable—because lives depend on it. As a Field Systems Engineer focusing on Software, you will be pivotal in optimizing the performance and reliability of our long-range drone systems. In this role, you will collaborate closely with cross-functional engineers and flight operators to identify friction points in how our software supports daily operations for our Platform 1 vehicle, which is currently in use worldwide. You will lead anomaly investigations, define data-driven requirements, and spearhead improvement projects to enhance system reliability and user experience.

ABOUT ZIPLINEAre you ready to make a difference? Zipline is revolutionizing the logistics industry with our mission to overcome the world’s most pressing access challenges. We are developing the first instant delivery and logistics system that provides equal service to all individuals, regardless of their location. Our groundbreaking technology has already transformed blood delivery in Rwanda and facilitated COVID-19 vaccine distribution in Ghana. By partnering with Walmart for home deliveries and assisting healthcare providers in the U.S., we are redefining how goods move across the globe. With our eco-friendly, zero-emission service, we ensure timely delivery of essential supplies when they are needed most.Join us at Zipline and play a pivotal role in creating a fairer, more resilient global supply chain that serves billions.ABOUT YOU AND THE ROLEAre you passionate about applying your technical expertise to tackle real-world challenges? Do you excel in environments that grant you ownership, creative freedom, and complex problems to solve? If so, we invite you to become part of our Field Systems Engineering team at Zipline—where your contributions directly impact lives every single day.Since launching our long-range drone platform in Rwanda in 2016, we have enabled rapid, dependable delivery of critical medical supplies to remote areas, boasting a fixed-wing design that can travel over 200 km on a single charge. Our drones have already made a significant impact, helping new mothers in Rwanda and delivering antivenom to snake bite victims in Ghana, serving millions by delivering thousands of life-saving products daily.The Field Systems Engineering (FSE) team operates at the nexus of Engineering and Operations. We ensure that our designs are safe, robust, and reliable because lives depend on them. As a Senior Embedded Software Engineer within the FSE team, you will be instrumental in enhancing the performance and reliability of our long-range drone systems.In this role, you will collaborate with various cross-functional engineers and flight operators to identify challenges in how our software supports daily operations for our Platform 1 vehicle deployed globally. You will lead investigations into anomalies, establish data-driven requirements, and spearhead execution of improvement projects aimed at increasing system reliability and ease of maintenance.

About Zipline Zipline operates the world’s largest autonomous logistics system, delivering essential goods like food and medicine to communities worldwide. With a presence on four continents and a delivery every 30 seconds, Zipline has completed millions of successful drops, including medical and consumer products. Clients include healthcare systems, government agencies, retailers, and global companies who rely on Zipline to improve access, reduce emissions, and create economic opportunities through rapid delivery. Drone technology is just a small part of Zipline’s approach. The company’s logistics platform strengthens supply chains, eases congestion, and gives people more time back in their day. With over 140 million autonomous miles flown, Zipline is changing how healthcare, food, and consumer products reach people everywhere. Zipline values practical problem solvers who adapt quickly and want to make a real difference. The company welcomes those ready to help scale the future of logistics and tackle challenges directly. Role Overview: Hardware Technician – Autonomy Data Systems Location: South San Francisco, CA (Onsite) The Hardware Technician joins Zipline’s Autonomy Data team, supporting the development pipeline for autonomy by building and maintaining specialized hardware platforms. These systems collect real-world data used to ensure the safe operation of Zipline’s aircraft. This role manages a fleet of custom, multi-modal data collection systems deployed on aircraft across the United States and internationally. The technician keeps these platforms running smoothly around the clock and in varied, often challenging environments, gathering data essential to perception and autonomy systems. What You Will Do Design, assemble, and debug complex electromechanical systems for data collection Maintain and improve hardware platforms used for autonomy data gathering Support field deployments, including training operators and assisting with high-visibility operations Act as a bridge between engineering and operations teams Respond quickly to issues and adapt to high-stakes testing situations Who Thrives Here Hands-on builders who enjoy solving technical problems in real-world settings Technicians comfortable working in dynamic, sometimes unpredictable environments People who communicate well with both engineering and operations teams Those who want their work to have a direct impact on access to essential goods

About ZiplineAre you ready to make a global impact? Zipline is revolutionizing the logistics landscape with our instant delivery and logistics system designed to address the world's most pressing access challenges. Our innovative solutions have already transformed lives by facilitating critical deliveries such as Rwanda’s national blood network and Ghana’s COVID-19 vaccinations, while also partnering with major retailers like Walmart for on-demand home delivery. We are committed to a sustainable future through cutting-edge technology, including robotics and autonomous systems, aiming to reduce carbon emissions and enhance accessibility for billions globally.Join us at Zipline as we work towards creating an equitable and resilient global supply chain that benefits everyone.Your Role and ResponsibilitiesWe are seeking a dedicated Senior Flight Test Engineer to spearhead comprehensive flight testing initiatives and streamline our automated testing infrastructure. In this dynamic role, you will gain an in-depth understanding of Zipline’s end-to-end logistics system while collaborating with cross-functional teams to extract actionable insights that drive improvements across hardware, software, and operational domains.You will oversee system-level flight test campaigns from conception through execution and analysis, making this position ideal for someone who thrives on transforming complex engineering challenges into effective testing strategies. If you have a passion for automation, tooling, and data analytics in flight testing, we want to hear from you!

insitro seeks a Senior Software Engineer to join the team in South San Francisco, CA. This role centers on developing software that advances machine learning and data-driven approaches for drug discovery. The work has a direct impact on research and development, aiming to accelerate the creation of new treatments. Responsibilities Design and build software solutions that support research and development efforts Collaborate with colleagues from various disciplines to address technical challenges Influence technology stack choices and participate in shaping the product roadmap Requirements Proven experience tackling complex software engineering problems Interest in using technology to move biotech and drug discovery forward Ability to work effectively in a cross-functional, collaborative environment

About Us:At Culture Biosciences, we are dedicated to revolutionizing bioprocess development, facilitating our customers in accelerating their biopharmaceutical products to market efficiently.Focusing on upstream cell culture processes, we have created an innovative platform that integrates products, services, and data management, applicable to mammalian, microbial, and viral vector production. This platform empowers clients to swiftly execute high-throughput process development projects in their facilities or ours, all through our cloud-connected web application that allows for seamless experiment design, management, and analysis.Our team thrives on a shared passion for biomanufacturing, engineering, and operations, continuously striving to enhance bioprocess development speed and efficiency. Curiosity, communication, collaboration, customer focus, and a results-driven mindset are the values we uphold.About the Role:We invite you to join our enthusiastic development team as a Software Engineer Intern. In this role, you will significantly contribute to developing and executing comprehensive end-to-end integration tests to ensure the reliability and resilience of our systems.Your primary responsibilities will center around automated testing of our published API endpoints, backend APIs, and frontend components. Most tests will be scripted in Python, while frontend tests will utilize Cypress. You will also assist in manual testing efforts to guarantee high-quality releases for our customers.Additional opportunities include building emulators, enhancing our embedded systems (STM, Raspberry PI), and crafting and integrating drivers for third-party devices.This internship offers a remarkable chance to work on cloud-based software that interacts with hardware systems, providing hands-on experience in testing scalable and reliable SaaS platforms within the biotech industry.What You’ll Do:Design, develop, and execute automated end-to-end integration tests for Stratyx.Conduct testing on backend APIs, published API endpoints, and frontend components.Contribute to manual testing efforts to ensure quality assurance.

About ZiplineAre you ready to make a difference? Zipline is dedicated to revolutionizing the logistics of goods delivery. Our mission is to tackle the world’s most pressing access challenges by creating the first instant delivery system that serves every individual equally, regardless of their location. From powering Rwanda’s national blood delivery network to aiding in Ghana’s COVID-19 vaccine distribution, and providing on-demand home deliveries for Walmart, we are reshaping logistics for businesses, governments, and consumers alike.The technology we employ is intricate, yet the concept is straightforward: a teleportation service that brings you what you need, precisely when you need it. Our innovations incorporate robotics and autonomous systems, enabling us to minimize carbon emissions, reduce traffic congestion, and cut down on fossil fuel usage and air pollution, all while ensuring equitable access for billions and reinforcing a resilient global supply chain.Join us at Zipline and contribute to our promise of creating a more just and robust global supply chain for countless individuals. About You and the RoleZipline is seeking a passionate Mechanical Test Engineering Manager to lead the team responsible for testing and validating the functionality and reliability of safety-critical hardware. You will focus on our innovative Platform 2, which is entering a pivotal phase of development. Platform 2 signifies a groundbreaking advancement as we gear up to manufacture hundreds of thousands of life-saving drones, marking our most ambitious and impactful project to date. This is not merely another drone initiative; it’s a revolutionary hybrid eVTOL designed to transform how lifesaving products are delivered globally.In this role, you will guide a multidisciplinary team of test engineers, engaging across various functions to ensure the delivery of high-performing, safe, and reliable hardware from initial development testing through to full validation. Your efforts will enable Zipline to expand its impact from hundreds of thousands of deliveries per year to hundreds of millions, accommodating diverse environmental conditions worldwide. You will be both a strategic visionary and an active participant in the team’s design, build, analysis, and review processes.Additionally, you will play a crucial role in evolving Zipline’s hardware testing philosophy and capabilities while expanding the team. The success of this team is essential to Zipline’s overall mission.

Senior Software Engineer - Motor Control SystemsJoin our team in South San Francisco!About ZiplineAre you ready to make a significant impact? At Zipline, we are revolutionizing the logistics and delivery landscape. Our mission is to tackle the world’s most pressing access issues by developing an innovative instant delivery system that serves everyone equally, regardless of location. From supporting Rwanda’s national blood delivery service to facilitating Ghana’s vaccine distribution, and providing on-demand deliveries for Walmart, our work is transforming the logistics paradigm. Our technology, which merges robotics and autonomy, is leading the charge towards a sustainable future by decarbonizing delivery, alleviating road congestion, and minimizing pollution, while ensuring equitable access for billions and fostering a resilient global supply chain.Be a part of Zipline’s commitment to creating a more equitable and resilient global supply chain. Your Role and ResponsibilitiesAs a Senior Software Engineer focused on Motor Control Systems at Zipline, you will play a pivotal role in developing high-performance motor controller firmware for our proprietary motor controllers. Collaborating closely with electrical engineers, design teams, flight software developers, and operational test teams will be integral to your work. Our collaborative engineering environment allows you to learn from a multidisciplinary team while rapidly implementing features that directly enhance the delivery experience.Our firmware development primarily utilizes C++, with Rust and Python for tooling deployed in our field systems. Our team employs hardware- and software-in-the-loop testing to validate new features and conduct regression tests on existing functionalities. You will analyze extensive datasets from our test operations to inform data-driven engineering decisions and prototype new algorithms. Analysis will be conducted using Matlab, Julia, or Python to validate the performance of your control designs, including executing Monte Carlo simulations to ensure accuracy in complex dynamics.

About ZiplineAre you passionate about making a difference? Zipline is on a transformative mission to revolutionize logistics and delivery on a global scale. We aim to address critical access challenges by developing the world’s first instant delivery and logistics system that serves all individuals, regardless of their location. Our innovative technology has already made a significant impact, from supporting Rwanda’s national blood delivery system and facilitating Ghana’s COVID-19 vaccine rollout to providing on-demand home delivery solutions for Walmart. By leveraging advanced robotics and autonomous technology, we're not only decarbonizing delivery but also reducing road congestion and minimizing fossil fuel usage while ensuring equitable access for billions of people. Join us in our commitment to building a more resilient global supply chain. Be a part of Zipline and help fulfill our mission to create a fair and robust global supply chain for people everywhere.

Join Zipline: Revolutionizing Global LogisticsAre you passionate about making a global impact? Zipline is dedicated to transforming the logistics landscape by addressing the world's critical access challenges. We are pioneering an instant delivery system that ensures equitable access to essential goods worldwide, from facilitating Rwanda's blood delivery service to supporting Ghana's COVID-19 vaccination efforts and providing on-demand deliveries for major retailers like Walmart. Our innovative approach leverages cutting-edge technology to reduce carbon footprint, alleviate traffic congestion, and enhance global supply chain resilience.Your Role: Interconnect Integration Test EngineerAre you excited about rapidly developing and testing innovative aerospace systems? If you thrive in dynamic environments and have a knack for designing tests for complex cross-functional interfaces with minimal direction, then we want you! At Zipline, our mission is mission-critical—patients depend on our services now. If you have a talent for driving manufacturing tests, design validation, and managing technical risks, all while collaborating with a dedicated team, keep reading.As an Interconnect Integration Test Engineer in our Avionics Department, you will play a pivotal role in ensuring the reliability and integration of our autonomous drone fleet, which delivers vital supplies to those in need within minutes, seven days a week.

At Zipline, we are pioneering the creation of an autonomous delivery network's operating system.The Commerce Platform team is the powerhouse that transforms this network into a viable business. We develop the essential tools and integrations that our partners rely on to operate seamlessly with Zipline, mastering the marketplace logic that aligns demand with supply, and establishing the financial architecture that guarantees accurate transactions and traceable funds. This platform is designed for scalability across metropolitan areas, countries, and diverse sectors such as restaurants, retail, and healthcare, managing millions of orders daily.Your ResponsibilitiesYou will be responsible for software across the entire commercial stack, which includes:Merchant Portal - the web interface partners utilize for daily management of their Zipline business.Partner Integrations - POS connectors, API integrations, and data feeds linking merchant systems to the Zipline platform.Marketplace Platform - internal tools that govern how demand is prioritized, priced, and allocated across our network.Billing Engine - the financial infrastructure managing payments, commissions, settlements, and revenue streams within the marketplace.Fulfillment Apps - mobile and cloud applications facilitating picking and loading operations at partner locations.Customer Support Tooling - AI-driven support systems integrated with order, delivery, and billing processes.Serviceability & Coverage Tools - internal platforms to analyze and model the reach of Zipline's services.Engaging Challenges and OwnershipIn contrast to many software roles that focus on optimizing isolated components, the Commerce Platform encompasses diverse areas including consumer products, marketplace logic, partner tools, fulfillment processes, and financial systems.You'll tackle challenges such as:How can we provide merchant partners with real-time operational insights, seamless onboarding, and financial transparency while maintaining a cohesive system across verticals?How do we create marketplace policy controls that enable operators to adjust pricing, capacity allocation, and prioritization safely, with opportunities for experimentation prior to deployment?How do we develop a billing engine that accurately tracks every dollar from customer charges to partner payouts, accommodating promotions, refunds, revenue sharing, and multi-jurisdiction taxation?How do we implement AI-driven customer support capable of proactive actions, such as issuing refunds and applying credits, while communicating effectively about delays?