Customer Support Operations Team Lead

Bolt is looking for a Customer Support Operations Team Lead based in Tallinn, Estonia. This position centers on guiding the in-house support team and making sure live shifts run smoothly. The role also involves keeping a close eye on the performance of outsourced partner operations. Role overview The Team Lead will oversee daily support activities, focusing …

Join our Global Operations Talent Acquisition team and be pivotal in sourcing exceptional talent for Bolt's worldwide operations. In this vital role, you will lead efforts to build teams that drive our business's scalability and operational effectiveness across the globe. This is your chance to operate at the organization’s core, collaborating with leaders from various functions to attract, evaluate, and onboard the individuals who propel Bolt forward.About UsWith over 200 million customers in more than 50 countries, Bolt has established itself as one of the fastest-growing tech firms in Europe and Africa, driven by our dedicated teams. We strive to foster an inclusive culture where everyone feels welcome, irrespective of race, color, religion, gender identity, sexual orientation, age, or disability. Our mission is to reshape cities for people, not cars, and we need your expertise to help realize this vision!About the RoleAs the Lead Recruiter for Global Operations, you will define and implement Bolt's global recruitment strategy. You will be responsible for filling senior and critical roles, enhancing recruitment processes through data-driven insights, mentoring the talent acquisition team, and ensuring a focus on productivity, efficiency, diversity, equity, and inclusion (DEI), all while delivering an outstanding candidate experience.Main Tasks and Responsibilities:Design and execute a scalable global recruitment strategy in alignment with business growth.Utilize data to track key recruitment metrics and offer strategic insights.Mentor and support the talent acquisition team to enhance their effectiveness.Focus on optimizing recruitment processes for improved efficiency and productivity.Champion diversity, equity, and inclusion initiatives throughout the hiring process.Deliver an exceptional candidate experience at every stage of recruitment.

Wise is seeking a Risk Team Lead for the Wise Platform in Tallinn. This position centers on guiding a team dedicated to protecting the platform from risk and maintaining compliance with relevant regulations. Role overview The Risk Team Lead manages a group of specialists focused on identifying and reducing potential risks. The role involves developing and refining risk management strategies, ensuring that the platform operates securely and meets regulatory standards. Key responsibilities Lead and support a team responsible for risk identification and mitigation Develop strategies to address emerging risks Oversee compliance efforts to meet regulatory requirements Contribute to building and maintaining a strong risk management framework Promote a culture of security and integrity across the organization Location This role is based in Tallinn.

As a Quality Assurance Team Lead at wise, you will play a pivotal role in ensuring the integrity and performance of our products. You will lead a dedicated team of QA professionals, driving the implementation of best practices in testing methodologies. Your expertise will guide the team through the testing process, ensuring high-quality deliverables that meet our customers' needs.In this role, you will be responsible for developing and executing test plans, coordinating with cross-functional teams, and mentoring junior QA team members. Your leadership will be instrumental in fostering a culture of quality and continuous improvement within the organization.

Join Tietoevry Create as a Lead Java Developer where you'll lead innovative projects and guide a talented team of developers. Your expertise in Java development will drive solutions that meet our clients' needs while fostering a collaborative environment.

Role Overview Wise is hiring a FinCrime Operations Team Lead for its Tallinn office. This leadership role focuses on protecting Wise’s operations from financial crime risks. The Team Lead manages a group of specialists, upholds regulatory compliance, and encourages a strong culture of diligence and integrity. What You Will Do Oversee daily work and performance of the FinCrime Operations team Assess team results and provide feedback to support growth Develop and implement operational strategies to strengthen financial crime prevention Work closely with other teams to improve processes and share knowledge

Join Wise as a FinCrime Operations Team Lead with a focus on Politically Exposed Persons (PEP). In this pivotal role, you will lead a dedicated team in combating financial crime, ensuring compliance, and safeguarding our mission of making money without borders. You'll leverage your expertise to improve processes, mentor team members, and collaborate with various departments to enhance our operational efficiency.

Join Wise as a Technology Lead in Third Party Management & Procurement, where you will play a vital role in driving our procurement strategy and optimizing third-party relationships. In this position, you will lead cross-functional teams to innovate and implement technology solutions that enhance our procurement processes.

Role Overview Wise is seeking a Senior Team Lead in Quality Assurance with a focus on sanctions compliance. This leadership role is based in Tallinn and centers on guiding a skilled team to uphold rigorous quality standards within sanctions processes. What You Will Do Lead and mentor a team responsible for quality assurance in sanctions compliance. Shape and implement QA strategies that support Wise’s commitment to financial transparency across borders. Oversee daily operations to ensure processes consistently meet regulatory and internal quality requirements. About the Team The team works at the intersection of compliance and quality, addressing the challenges of evolving sanctions regulations. Collaboration and continuous improvement are central to the group’s approach.

Join our mission at Wise as a Lead Data Analyst, where your passion for data will help us achieve our goal of Money Without Borders. Collaborate with our operational teams to enable data-driven decisions that will foster the growth and optimization of our dynamic product.In this pivotal role, you will spearhead our analytics initiatives within the operations teams, who are dedicated to supporting our customers, screening for criminal activities, and verifying identities on a large scale.Your insights will be crucial as you work closely with operational leads, as well as teams in workforce management, quality assurance, training, and knowledge management, to implement meaningful changes for our customers and advance our mission.Here’s how you will contribute:Capacity Planning and Forecasting: Build and refine analytical models for strategic capacity planning, taking ownership of forecasting to align with business growth.Data Pipeline Management: Ensure the reliability and accuracy of data pipelines, taking charge of maintaining and improving data flow.Predictive Modeling: Develop and implement models to predict outcomes and perform analyses that identify key drivers, optimize processes, and enhance strategic planning.Operational Health Analysis: Provide insights to evaluate the operational health of KYC/FinCrime functions, conduct cost analyses, and explore operational metrics to assess customer experiences.Performance Optimization: Track and monitor key strategic initiatives, identifying opportunities for optimization to improve operational outcomes.KPI Development: Lead the implementation of the operations KPI framework, integrating this within reporting pipelines and strategic objectives.Stakeholder Collaboration: Work collaboratively with stakeholders to standardize processes across forecasting, scheduling, and operations, promoting continuous improvement.This is an IC3 role. For more details on our Analytics Career Map and leveling structure, click here.

Bolt is looking for an AI Operations Lead to join the Customer Support Product team in Tallinn, Estonia. This role centers on managing the operational performance of Alfred, Bolt’s AI support agent, with a focus on delivering reliable and effective support for customers worldwide. Role overview The AI Operations Lead oversees the daily operations of Alfred, ensuring the system maintains high standards of quality and consistency. This includes improving decision-making processes and refining feedback loops to support global customer needs. What you will do Lead a team focused on automation quality, coverage, and compliance within customer support products. Translate data insights into practical strategies that can be applied across different business areas. Work to enhance the customer experience at scale by optimizing how AI-driven support operates. Requirements Experience managing teams or projects related to AI operations or customer support products. Ability to use data to inform decisions and improve processes. Strong focus on quality, consistency, and compliance in automation initiatives.

Role Overview Wise is seeking a Senior Team Lead for Quality Assurance with a focus on Anti-Money Laundering (AML) in Tallinn. This leadership position centers on guiding a team responsible for upholding compliance and regulatory standards within financial operations. The role shapes and refines testing approaches to strengthen Wise’s AML frameworks. What You Will Do Oversee and refine quality assurance strategies for AML processes. Mentor and support team members, encouraging growth and high performance. Work closely with teams across the company to identify risks and improve operational processes. Contribute to the ongoing development of testing methodologies that reinforce regulatory adherence. Impact This role is central to protecting Wise’s financial operations and regulatory standing. The Senior Team Lead helps foster a culture of excellence, continuous improvement, and innovation in AML quality assurance.

Speechify is hiring a Tech Lead for its Android Core Product team based in Tallinn, Estonia. This role guides the development of Android applications and plays a central part in setting the technical direction for the product. What you will do Lead a team of engineers focused on Android app development Collaborate with team members to define and refine product direction Ensure delivery of reliable, high-quality features that improve user experience Location This position is based in Tallinn, Estonia.

About Checkout.com Checkout.com powers online payments for major brands including eBay, ASOS, Klarna, Uber Eats, and Sony. Each time someone makes a digital purchase with these companies, Checkout.com works in the background to process the transaction smoothly. The company handles billions of transactions every year, helping businesses move money efficiently and securely. With nearly two decades of experience, Checkout.com has built a global payments network that aims to be invisible to end users but essential for merchants. The company’s reach spans 19 offices on six continents, with its headquarters in London. Team members work both remotely and onsite, united by a focus on performance and ongoing improvement. Role Overview: Engineer I, Payments Engineering Operations (Tallinn) Checkout.com’s software engineers develop technology that supports merchants in increasing payment acceptance, lowering processing costs, preventing fraud, and delivering smooth customer experiences. The team values curiosity, new ideas, and a strong engineering mindset. Collaboration is central, with engineers working across product lines to support a customer-first approach. This Technology Operations Engineer role is based in Tallinn. The position connects engineering teams with operational excellence, offering broad exposure to Checkout.com’s technology and business logic. The focus is on ensuring the reliability and ongoing improvement of core systems through a mix of data analysis, programming, and automation. Key Responsibilities Operational Excellence: Perform daily system health checks and manage technical tasks handed off from engineering to maintain system stability and smooth operations. Collaboration: Partner with engineering teams to implement improvements and solve operational issues. Data-Driven Insights: Analyze data to spot trends and optimize system performance.

Are you a visionary leader with a passion for product engineering? Join Modash as the Head of Product Engineering and drive our innovative product strategies. In this pivotal role, you will oversee our product engineering teams, ensuring the successful development and execution of cutting-edge solutions that enhance user experiences and drive business growth. You will collaborate closely with cross-functional teams, including product management and design, to align engineering efforts with company objectives.

Wise is looking for a Senior Software Engineer to help improve the Screening Engine in Tallinn. This role centers on building and refining systems that support effective, reliable screening processes. What you will do Work on software development projects that strengthen and streamline the Screening Engine Collaborate with colleagues from different disciplines to design and deliver solutions Focus on performance, reliability, and usability in every aspect of your work Who you are Experienced in software engineering, with a track record of building dependable systems Comfortable working across teams to solve complex problems Motivated to keep systems efficient and user-friendly This position is based in Tallinn and centers on Wise’s Screening Engine platform.

Join our vibrant and forward-thinking mobile engineering team as a Lead Senior Android Developer. In this pivotal role, you will be responsible for crafting scalable, resilient, and user-centric Android applications that serve thousands of users. Your expertise will be crucial in architecting application frameworks, mentoring junior developers, and exploring innovative mobile solutions.

Join our dynamic team at evolution, where we are on the lookout for talented JavaScript / TypeScript Engineers with a strong focus on React. You will be part of innovative projects, using cutting-edge technologies to deliver high-quality applications. This is an exciting opportunity to enhance your skills in a collaborative environment.

Join Bolt as an Engineering Manager to lead our Wallet team. In this pivotal role, you will be instrumental in developing the foundational elements for fund storage, management, and transfer within our licensed wallet platform. This platform is crucial for supporting large-scale financial operations and will play a central role in enhancing Bolt's ecosystem, enabling innovative product capabilities across our services.As the Engineering Manager, you will oversee backend engineers dedicated to building a secure, reliable, and compliant wallet platform. You will closely engage with architectural aspects and critical technical decisions while guiding your team in designing scalable backend services that facilitate essential financial transactions. Collaboration with various product and engineering teams is key to establishing a trusted financial framework.

Restream is seeking a talented Frontend Software Engineer to join our dynamic Studio Team. In this exciting role, you will tackle intricate challenges and help create world-class products. Your responsibilities will include developing new features, enhancing the user interface of our application, and bolstering the reliability of our systems as we continue to grow. Working closely with a team of skilled engineers, you will drive processes and enhance user-facing features. You possess a deep understanding of the significance of simplicity and reliability in software development and consider the impact of every decision on these aspects. We thrive in a small team environment where each member brings considerable value to the table.Your ResponsibilitiesCreate stunning interfaces and interactions within Restream's web servicesDesign and implement UI and business logic for both new and existing featuresCollaborate with product designers to build exceptional and user-friendly UI/UXEngage in code reviews, giving and receiving feedback with your teamStay up-to-date with emerging technologies to uncover hidden opportunities in our ecosystemQualifications We SeekA proactive, entrepreneurial mindset that drives high-quality projects to completion swiftlyStrong design sensibility, attention to detail, and a passion for delivering an outstanding user experienceProficient in JavaScript, TypeScript, and recent ECMAScript specifications (familiarity with other programming languages is a bonus)Expertise in React and its primary state management systemsExperience with CSS preprocessors such as LESS or SASSFundamental backend knowledge: Node.JS, REST API construction, and working with relational or NoSQL databasesComfortable with TypeScript, MobX, AWS, Linux, Docker, Kubernetes, and continuous deployment workflowsExcellent written and verbal communication skillsSelf-motivated, analytical, and effective in collaborative team settingsFounded in 2015, Restream has a fervent mission to empower creators to amplify their voices. As the leading multistreaming solution, Restream serves over 10 million users worldwide, enabling them to reach their audiences across multiple platforms.