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Experience Level
Entry Level
About the job
qodeworld is looking for an Application Support Engineer based in Tamil Nadu, India. This position focuses on keeping applications reliable and performing well. The role involves troubleshooting technical issues, supporting users, and working closely with development teams to resolve problems.
What You Will Do
Investigate and resolve application issues as they arise
Provide technical support to users and internal teams
Work with developers to implement effective solutions
Role Overview qodeworld is looking for an Application Support Engineer based in Tamil Nadu, India. This position focuses on keeping applications reliable and performing well. The role involves troubleshooting technical issues, supporting users, and working closely with development teams to resolve problems. What You Will Do Investigate and resolve applicatio…
At Rapyuta Robotics, we are driven by our core principle of "Empathy," striving to automate tasks that are "demanding," "dirty," and "dangerous." Our goal is to cultivate a society where individuals can immerse themselves in more intellectual and creative endeavors. We are at the forefront of developing and supporting cutting-edge robotics platforms and solutions, leveraging the most advanced control and coordination technologies in the world.We are looking for an experienced and accountable Senior Application Support Engineer (Level 3) with over 5 years of hands-on experience to support and maintain our deployed robotics and warehouse automation systems in live production environments. As the main point of contact for clients facing technical issues, you will ensure timely and effective resolutions. Your role will also involve deploying CI/CD updates and maintaining robust automation workflows. The ideal candidate will exhibit strong troubleshooting skills, a profound understanding of robotic systems, and the ability to manage both technical and customer-facing responsibilities.
About Zuora Zuora helps businesses adapt and grow by supporting a range of modern business models, from subscriptions and usage-based pricing to AI-powered offerings. The platform enables organizations to introduce new products, simplify billing, and build predictable revenue streams. With over a decade of experience shaping the Subscription Economy, Zuora continues to evolve, now building a unified quote-to-cash platform designed for flexibility and AI-readiness. Role Overview: Application Support Engineer II This Level 2 Application Support Engineer role is part of Zuora’s Global Customer Support team in Chennai. The position focuses on delivering technical support for Zuora Billing, with a strong emphasis on integrating AI tools to improve both customer experience and internal workflows. The role offers the chance to expand expertise in Zuora Billing, contribute to product enhancements, and help modernize support operations through AI-driven processes. What You Will Do Advanced Technical Support: Provide Level 2 support for Zuora Billing by diagnosing and resolving complex customer issues via ticketing systems and live channels such as Zoom. Take full ownership of cases from intake to resolution, maintaining a high standard of customer satisfaction. Issue Diagnosis and Resolution: Assess and prioritize incoming cases based on business impact and severity. Use analytical skills to identify root causes, investigate defects, document findings, and resolve or escalate issues with detailed technical information. AI-Enhanced Support: Apply AI tools to speed up diagnosis, improve response quality, and reduce resolution times. Offer feedback on AI tool performance and help identify opportunities for automation within support workflows. Cross-Team Collaboration: Work closely with Engineering and Product Management to represent customer needs, assist in resolving defects, and provide input that shapes product improvements. Knowledge Sharing and Escalation Management: Contribute to a Knowledge-Centered Service (KCS) approach by creating and updating documentation on configuration, customization, and integrations. Manage critical escalations and ensure proactive, clear communication with stakeholders.
About Zuora Zuora helps businesses adapt and grow in changing markets. The Zuora platform supports a range of business models, including subscription services, usage-based pricing, and AI-powered solutions. Companies use Zuora to launch new products, automate complex billing, and build steady, recurring revenue. With over a decade of experience shaping the Subscription Economy, Zuora is building a flexible quote-to-cash platform. This foundation helps organizations monetize products and services with agility and intelligence. Role Overview The Application Support Engineer II joins Zuora's Global Customer Support team. This role focuses on delivering technical support for Zuora Billing and applying AI tools to improve customer experience and support processes. The position offers opportunities to deepen product knowledge, drive product improvements, and shape modern support workflows. What You Will Do Level 2 Technical Support: Handle complex customer inquiries for Zuora Billing via ticketing systems and live channels, such as Zoom. Own cases from intake to resolution, ensuring timely and thorough solutions that maintain high customer satisfaction. Issue Analysis and Resolution: Prioritize and assess incoming issues based on urgency and business impact. Use analytical skills to identify root causes, investigate defects, document findings, and resolve or escalate cases with clear technical context. AI-Driven Support: Use AI tools to speed up issue diagnosis, improve response quality, and reduce resolution times. Provide feedback on AI tool performance and suggest ways to automate and improve workflows. Collaboration: Work closely with Engineering and Product Management to advocate for customer needs, assist with defect resolution, and influence product improvements. Share insights to help enhance product reliability and functionality. Knowledge Sharing and Escalation Management: Contribute to Knowledge-Centered Service (KCS) by creating and maintaining documentation on configuration, customization, and integrations. Manage critical escalations and communicate proactively with stakeholders. Location This position is based in Chennai, Tamil Nadu, India.
Join our dynamic team at rapyuta robotics as an Application Support Engineer, where you will take on a pivotal role in providing comprehensive after-market support for our cutting-edge Autonomous Mobile Robot (AMR) product line. As the main point of contact for our clients experiencing challenges with their deployed AMR solutions, you will ensure prompt and effective resolutions to enhance customer satisfaction. Your responsibilities will also include the deployment of CI/CD updates and the maintenance of efficient automation workflows. We are looking for a candidate with exceptional troubleshooting abilities, a solid knowledge of robotic systems, and adeptness in managing both technical and customer-centric tasks.After-Market Support:Act as the primary contact for clients encountering difficulties with AMR systems, addressing issues related to UI, localization, sensor calibration, and integration.Conduct thorough investigations to resolve intricate system-level problems, collaborating with various teams as necessary.Document issues, root causes, and solutions to facilitate internal knowledge sharing and foster continuous improvement.CI/CD Deployment:Regularly implement CI/CD updates at client locations, ensuring minimal disruption and seamless integration.Oversee and troubleshoot deployment pipelines, including telemetry, logging, and update rollouts.Enhance deployment scripts and automation tools for optimal efficiency.Support team members in configuring their testing environments and comprehending workflows.Site Deployment and Support:Engage in site setup, deployment, and ongoing support for AMR solutions.Monitor system health, telemetry, and logs to proactively identify and resolve potential issues.Implement minor updates and patches as requested by the team or clients.Continuous Improvement:Analyze recurring challenges and contribute to root cause analysis and strategic solutions.Provide constructive feedback to development teams to enhance product reliability and performance.Stay informed of the latest advancements in AMR technology, CI/CD practices, and automation tools.
Requirement Engineering: Comprehend the calibration prerequisites to formulate an execution plan aimed at meeting performance, safety, and regulatory benchmarks.Calibration & Validation: Carry out the designated calibration tasks to ensure compliance with the established calibration strategy.Verification and Release: Aid in the formulation of the final calibration dataset by conducting validation tests and preparing final reports to enable the dataset's release for series production.Problem Solving: Assist in addressing internal and field complaints by evaluating vehicle behavior at customer locations, thereby supporting the quality team in identifying root causes.Innovation Management: Recognize problem statements to generate innovative solutions aimed at alleviating customer pain points. Provide insights into innovative ideas by adhering to respective milestones and supporting the innovation management process.
Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a Unix/Linux Production Support Engineer. In this vital role, you will be responsible for maintaining and supporting Unix and Linux environments, ensuring optimal performance and uptime. You will collaborate with cross-functional teams to troubleshoot issues, implement solutions, and improve processes.We are looking for an individual who is passionate about technology and eager to contribute to our mission of delivering excellent IT solutions. You will have the opportunity to work in a fast-paced environment where your skills will be challenged and developed.
Join our dynamic team at Squircle IT Consulting Services Pvt. Ltd. as a Linux L2 Support Engineer. We are looking for a skilled professional to provide exceptional support and maintenance for our Linux systems. This role involves troubleshooting and resolving technical issues, optimizing system performance, and ensuring the reliability of our infrastructure.
Join Aarna HR Solutions Pvt Ltd as a Technical Support Engineer in Chennai, where you will play a critical role in providing exceptional support to our clients. You will work closely with our technical team to troubleshoot and resolve issues, ensuring that our customers have the best experience possible with our products and services.
Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a Vb.Net Developer specializing in Windows Applications and WCF. We are looking for a talented individual who is proficient in developing robust applications and has a passion for technology.
Join our dynamic team as a Product Engineer – SAS DMS where you will leverage your extensive experience in the banking domain. We seek an individual with hands-on expertise in SaaS-based applications, Document/Design Management Systems (DMS), and Virtual Account Banking (VAB) solutions.This role is a blend of technical and functional responsibilities, ideal for a Developer–Admin who can independently manage application modules, integrations, and configurations.Key ResponsibilitiesDesign, develop, configure, and support SAS DMS modules.Enhance and work on VAB application features.Serve as a Developer–Admin, overseeing both development and administrative tasks.Lead the DMS and VAB modules, from requirement analysis to implementation and support.Build and manage API integrations with internal and external platforms.Develop and support event-driven processing using Kafka.Collaborate with product, business, and banking stakeholders to convert requirements into scalable technical solutions.Ensure the availability, performance, security, and compliance of SaaS banking applications.Troubleshoot production issues, providing root cause analysis and permanent solutions.
Join our dynamic global team at Sectigo as a Certificate Support Associate. In this pivotal role, you will deliver outstanding customer service through various channels, including phone, email, and live chat. Your main focus will be on addressing customer inquiries, troubleshooting issues, offering product guidance, and ensuring high customer satisfaction. You will collaborate closely with internal teams to resolve customer concerns promptly, fostering long-term relationships.This position is full-time and located in our Chennai office at DLF IT Park, Manapakkam, requiring you to work five days a week.Key Responsibilities:Respond promptly to customer inquiries via phone, email, and live chat.Triage and manage customer issues related to products, services, and account management.Provide precise and accurate information regarding company products and policies.Document customer interactions and resolutions accurately in internal systems.Independently handle customer support cases and escalate complex issues as necessary.Work collaboratively with Technical Support, Validation, Sales, and Operations teams.Uphold a high standard of customer service and adhere to SLAs.Contribute to improvement initiatives by sharing insights on recurring customer issues.Engage in additional duties as required to support company initiatives.
We are seeking a dedicated Support Analyst to join our dynamic team at Squircle IT Consulting Services Pvt Ltd in Chennai. As a Support Analyst, you will play a crucial role in ensuring that our clients receive exceptional support and solutions for their technical needs. You will engage with various stakeholders to troubleshoot issues, analyze client requirements, and provide timely resolutions.
We are seeking a dedicated and skilled Product Support Specialist to join our dynamic team at weekday-1. In this role, you will be the first point of contact for our customers, providing them with exceptional support and guidance regarding our products.Your expertise will help ensure that customers receive timely assistance and solutions, enhancing their overall experience with our brand. If you are passionate about customer service and enjoy solving problems, we would love to hear from you!
fe-fundinfo is looking for a Product Support Analyst with strong French language skills to join the team in Chennai. This role centers on helping clients use financial information services more effectively. The analyst works directly with users, guiding them through product issues and aiming to improve their overall experience. Key responsibilities Communicate with clients in French, responding to their questions and concerns Troubleshoot product issues, offering clear and practical solutions Support users to help them make the most of financial information tools Location This position is based in Chennai, Tamil Nadu, India.
Gen-Digital brings together well-known brands like Norton, Avast, LifeLock, and MoneyLion, serving nearly 500 million users across more than 150 countries. The company’s focus spans digital freedom, cybersecurity, online privacy, identity protection, and financial wellness. Teams value innovation, collaboration, and continuous learning, welcoming diverse backgrounds and encouraging open discussion. Employees are supported with flexible work options, generous time off, competitive pay, and a comprehensive benefits package. Role overview The Technical Support Specialist joins the Internal Tech Support Center of Excellence (COE) Team within Consumer Services and Inside Sales (CSIS). This position blends strategic thinking with direct, hands-on support. Specialists engage with customers, perform root cause and log analysis, and communicate key feedback to internal teams. Acting as the Voice of the Customer, the role helps drive improvements in the customer experience by sharing insights and data. The team manages customer inquiries, identifies areas for service improvement, and suggests practical changes. Occasionally, specialists may test new concepts with customers to gather feedback and inform future enhancements. What you will do Respond to customer queries through phone, chat, email, and remote access using standard support channels. Collaborate with support partner management teams to address challenges related to Net Satisfaction, Resolution rates, and Case Handling. Location This role is based in Chennai, India.
Join Poshmark Inc. as a Junior Email Support Associate on the Night Shift! We are looking for enthusiastic freshers who are eager to kickstart their career in customer support. In this role, you will be responsible for assisting customers via email, providing them with timely and accurate responses to their inquiries.This is an excellent opportunity to gain valuable experience in a fast-paced environment while contributing to our mission of delivering exceptional service to our customers.
About Gen Digital Gen Digital supports nearly 500 million users in over 150 countries through well-known consumer brands such as Norton, Avast, LifeLock, and MoneyLion. The company’s focus spans cybersecurity, online privacy, identity protection, and financial wellness, aiming to help people manage and secure their digital and financial lives. Gen values innovation, courage, and practical impact. The team uses AI tools to boost productivity and welcomes new ideas and diverse backgrounds. Employees benefit from flexible work arrangements, competitive compensation, generous time off, and well-being programs that support a healthy work-life balance. Collaboration, open discussion, and continuous learning are central to Gen’s culture. Team members support each other and recognize that varied experiences and perspectives strengthen the company. Role Overview: Senior Privacy Support Analyst The Senior Privacy Support Analyst joins the Consumer Services & Inside Sales (CSIS) team in Chennai. This role ensures customers receive the correct products, entitlements, and communications on time. The position works closely with support, sales IT, and external vendors to maintain accurate and scalable fulfillment and Executive Privacy workflows as Gen grows. Main Responsibilities Oversee the full order, entitlement, and fulfillment process for Executive Privacy and consumer customers, ensuring timely and accurate delivery. Manage the daily execution of Executive Privacy removal strategies, including monitoring, auditing, and performing quality checks to ensure thorough due diligence and optimal results. Monitor fulfillment and removal processes each day, troubleshoot issues, and resolve them quickly. Use both traditional analytics and AI-powered tools to recommend improvements that reduce defects and minimize rework. Apply AI assistants for research, documentation, and analysis while maintaining strong human judgment and quality control. Location Chennai, India
Join our dedicated team at jobsforhumanity as a Customer Support / Helpdesk Analyst. We are seeking talented women who are passionate about providing exceptional customer service and support. As a vital member of our team, you will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive user experience.
Job Summary:Join our dynamic team as a National VOR Support Specialist, where you will play a critical role in monitoring the status of vehicles at dealerships and efficiently managing off-road vehicles through advanced digital dashboards. Your primary objective will be to ensure vehicles are quickly restored to service while collaborating with key stakeholders to achieve service delivery KPIs, promptly resolving escalations, and maximizing vehicle uptime.Location: Oragadam, Tamil NaduExperience: 2-3 yearsIndustry: AutomotiveWorking Days: 6 daysKey Responsibilities:Live Monitoring: Continuously track vehicle status at dealerships and manage off-road vehicles utilizing digital dashboards.KPI Management: Collaborate with stakeholders to ensure service delivery timelines are met, effectively minimizing vehicle downtime.Escalation Management: Address and resolve customer and dealer escalations to facilitate swift vehicle re-entry to service.Timely Escalation: Communicate unresolved issues to supervisors when KPIs are not achieved.Stakeholder Coordination: Work with OEMs and service providers to expedite repairs.Delay Analysis & Reporting: Perform analysis on delays, generate comprehensive reports, and track performance improvements.Management Reporting: Deliver daily, weekly, and monthly reports on vehicle performance metrics.
Role Overview qodeworld is looking for an Application Support Engineer based in Tamil Nadu, India. This position focuses on keeping applications reliable and performing well. The role involves troubleshooting technical issues, supporting users, and working closely with development teams to resolve problems. What You Will Do Investigate and resolve applicatio…
At Rapyuta Robotics, we are driven by our core principle of "Empathy," striving to automate tasks that are "demanding," "dirty," and "dangerous." Our goal is to cultivate a society where individuals can immerse themselves in more intellectual and creative endeavors. We are at the forefront of developing and supporting cutting-edge robotics platforms and solutions, leveraging the most advanced control and coordination technologies in the world.We are looking for an experienced and accountable Senior Application Support Engineer (Level 3) with over 5 years of hands-on experience to support and maintain our deployed robotics and warehouse automation systems in live production environments. As the main point of contact for clients facing technical issues, you will ensure timely and effective resolutions. Your role will also involve deploying CI/CD updates and maintaining robust automation workflows. The ideal candidate will exhibit strong troubleshooting skills, a profound understanding of robotic systems, and the ability to manage both technical and customer-facing responsibilities.
About Zuora Zuora helps businesses adapt and grow by supporting a range of modern business models, from subscriptions and usage-based pricing to AI-powered offerings. The platform enables organizations to introduce new products, simplify billing, and build predictable revenue streams. With over a decade of experience shaping the Subscription Economy, Zuora continues to evolve, now building a unified quote-to-cash platform designed for flexibility and AI-readiness. Role Overview: Application Support Engineer II This Level 2 Application Support Engineer role is part of Zuora’s Global Customer Support team in Chennai. The position focuses on delivering technical support for Zuora Billing, with a strong emphasis on integrating AI tools to improve both customer experience and internal workflows. The role offers the chance to expand expertise in Zuora Billing, contribute to product enhancements, and help modernize support operations through AI-driven processes. What You Will Do Advanced Technical Support: Provide Level 2 support for Zuora Billing by diagnosing and resolving complex customer issues via ticketing systems and live channels such as Zoom. Take full ownership of cases from intake to resolution, maintaining a high standard of customer satisfaction. Issue Diagnosis and Resolution: Assess and prioritize incoming cases based on business impact and severity. Use analytical skills to identify root causes, investigate defects, document findings, and resolve or escalate issues with detailed technical information. AI-Enhanced Support: Apply AI tools to speed up diagnosis, improve response quality, and reduce resolution times. Offer feedback on AI tool performance and help identify opportunities for automation within support workflows. Cross-Team Collaboration: Work closely with Engineering and Product Management to represent customer needs, assist in resolving defects, and provide input that shapes product improvements. Knowledge Sharing and Escalation Management: Contribute to a Knowledge-Centered Service (KCS) approach by creating and updating documentation on configuration, customization, and integrations. Manage critical escalations and ensure proactive, clear communication with stakeholders.
About Zuora Zuora helps businesses adapt and grow in changing markets. The Zuora platform supports a range of business models, including subscription services, usage-based pricing, and AI-powered solutions. Companies use Zuora to launch new products, automate complex billing, and build steady, recurring revenue. With over a decade of experience shaping the Subscription Economy, Zuora is building a flexible quote-to-cash platform. This foundation helps organizations monetize products and services with agility and intelligence. Role Overview The Application Support Engineer II joins Zuora's Global Customer Support team. This role focuses on delivering technical support for Zuora Billing and applying AI tools to improve customer experience and support processes. The position offers opportunities to deepen product knowledge, drive product improvements, and shape modern support workflows. What You Will Do Level 2 Technical Support: Handle complex customer inquiries for Zuora Billing via ticketing systems and live channels, such as Zoom. Own cases from intake to resolution, ensuring timely and thorough solutions that maintain high customer satisfaction. Issue Analysis and Resolution: Prioritize and assess incoming issues based on urgency and business impact. Use analytical skills to identify root causes, investigate defects, document findings, and resolve or escalate cases with clear technical context. AI-Driven Support: Use AI tools to speed up issue diagnosis, improve response quality, and reduce resolution times. Provide feedback on AI tool performance and suggest ways to automate and improve workflows. Collaboration: Work closely with Engineering and Product Management to advocate for customer needs, assist with defect resolution, and influence product improvements. Share insights to help enhance product reliability and functionality. Knowledge Sharing and Escalation Management: Contribute to Knowledge-Centered Service (KCS) by creating and maintaining documentation on configuration, customization, and integrations. Manage critical escalations and communicate proactively with stakeholders. Location This position is based in Chennai, Tamil Nadu, India.
Join our dynamic team at rapyuta robotics as an Application Support Engineer, where you will take on a pivotal role in providing comprehensive after-market support for our cutting-edge Autonomous Mobile Robot (AMR) product line. As the main point of contact for our clients experiencing challenges with their deployed AMR solutions, you will ensure prompt and effective resolutions to enhance customer satisfaction. Your responsibilities will also include the deployment of CI/CD updates and the maintenance of efficient automation workflows. We are looking for a candidate with exceptional troubleshooting abilities, a solid knowledge of robotic systems, and adeptness in managing both technical and customer-centric tasks.After-Market Support:Act as the primary contact for clients encountering difficulties with AMR systems, addressing issues related to UI, localization, sensor calibration, and integration.Conduct thorough investigations to resolve intricate system-level problems, collaborating with various teams as necessary.Document issues, root causes, and solutions to facilitate internal knowledge sharing and foster continuous improvement.CI/CD Deployment:Regularly implement CI/CD updates at client locations, ensuring minimal disruption and seamless integration.Oversee and troubleshoot deployment pipelines, including telemetry, logging, and update rollouts.Enhance deployment scripts and automation tools for optimal efficiency.Support team members in configuring their testing environments and comprehending workflows.Site Deployment and Support:Engage in site setup, deployment, and ongoing support for AMR solutions.Monitor system health, telemetry, and logs to proactively identify and resolve potential issues.Implement minor updates and patches as requested by the team or clients.Continuous Improvement:Analyze recurring challenges and contribute to root cause analysis and strategic solutions.Provide constructive feedback to development teams to enhance product reliability and performance.Stay informed of the latest advancements in AMR technology, CI/CD practices, and automation tools.
Requirement Engineering: Comprehend the calibration prerequisites to formulate an execution plan aimed at meeting performance, safety, and regulatory benchmarks.Calibration & Validation: Carry out the designated calibration tasks to ensure compliance with the established calibration strategy.Verification and Release: Aid in the formulation of the final calibration dataset by conducting validation tests and preparing final reports to enable the dataset's release for series production.Problem Solving: Assist in addressing internal and field complaints by evaluating vehicle behavior at customer locations, thereby supporting the quality team in identifying root causes.Innovation Management: Recognize problem statements to generate innovative solutions aimed at alleviating customer pain points. Provide insights into innovative ideas by adhering to respective milestones and supporting the innovation management process.
Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a Unix/Linux Production Support Engineer. In this vital role, you will be responsible for maintaining and supporting Unix and Linux environments, ensuring optimal performance and uptime. You will collaborate with cross-functional teams to troubleshoot issues, implement solutions, and improve processes.We are looking for an individual who is passionate about technology and eager to contribute to our mission of delivering excellent IT solutions. You will have the opportunity to work in a fast-paced environment where your skills will be challenged and developed.
Join our dynamic team at Squircle IT Consulting Services Pvt. Ltd. as a Linux L2 Support Engineer. We are looking for a skilled professional to provide exceptional support and maintenance for our Linux systems. This role involves troubleshooting and resolving technical issues, optimizing system performance, and ensuring the reliability of our infrastructure.
Join Aarna HR Solutions Pvt Ltd as a Technical Support Engineer in Chennai, where you will play a critical role in providing exceptional support to our clients. You will work closely with our technical team to troubleshoot and resolve issues, ensuring that our customers have the best experience possible with our products and services.
Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a Vb.Net Developer specializing in Windows Applications and WCF. We are looking for a talented individual who is proficient in developing robust applications and has a passion for technology.
Join our dynamic team as a Product Engineer – SAS DMS where you will leverage your extensive experience in the banking domain. We seek an individual with hands-on expertise in SaaS-based applications, Document/Design Management Systems (DMS), and Virtual Account Banking (VAB) solutions.This role is a blend of technical and functional responsibilities, ideal for a Developer–Admin who can independently manage application modules, integrations, and configurations.Key ResponsibilitiesDesign, develop, configure, and support SAS DMS modules.Enhance and work on VAB application features.Serve as a Developer–Admin, overseeing both development and administrative tasks.Lead the DMS and VAB modules, from requirement analysis to implementation and support.Build and manage API integrations with internal and external platforms.Develop and support event-driven processing using Kafka.Collaborate with product, business, and banking stakeholders to convert requirements into scalable technical solutions.Ensure the availability, performance, security, and compliance of SaaS banking applications.Troubleshoot production issues, providing root cause analysis and permanent solutions.
Join our dynamic global team at Sectigo as a Certificate Support Associate. In this pivotal role, you will deliver outstanding customer service through various channels, including phone, email, and live chat. Your main focus will be on addressing customer inquiries, troubleshooting issues, offering product guidance, and ensuring high customer satisfaction. You will collaborate closely with internal teams to resolve customer concerns promptly, fostering long-term relationships.This position is full-time and located in our Chennai office at DLF IT Park, Manapakkam, requiring you to work five days a week.Key Responsibilities:Respond promptly to customer inquiries via phone, email, and live chat.Triage and manage customer issues related to products, services, and account management.Provide precise and accurate information regarding company products and policies.Document customer interactions and resolutions accurately in internal systems.Independently handle customer support cases and escalate complex issues as necessary.Work collaboratively with Technical Support, Validation, Sales, and Operations teams.Uphold a high standard of customer service and adhere to SLAs.Contribute to improvement initiatives by sharing insights on recurring customer issues.Engage in additional duties as required to support company initiatives.
We are seeking a dedicated Support Analyst to join our dynamic team at Squircle IT Consulting Services Pvt Ltd in Chennai. As a Support Analyst, you will play a crucial role in ensuring that our clients receive exceptional support and solutions for their technical needs. You will engage with various stakeholders to troubleshoot issues, analyze client requirements, and provide timely resolutions.
We are seeking a dedicated and skilled Product Support Specialist to join our dynamic team at weekday-1. In this role, you will be the first point of contact for our customers, providing them with exceptional support and guidance regarding our products.Your expertise will help ensure that customers receive timely assistance and solutions, enhancing their overall experience with our brand. If you are passionate about customer service and enjoy solving problems, we would love to hear from you!
fe-fundinfo is looking for a Product Support Analyst with strong French language skills to join the team in Chennai. This role centers on helping clients use financial information services more effectively. The analyst works directly with users, guiding them through product issues and aiming to improve their overall experience. Key responsibilities Communicate with clients in French, responding to their questions and concerns Troubleshoot product issues, offering clear and practical solutions Support users to help them make the most of financial information tools Location This position is based in Chennai, Tamil Nadu, India.
Gen-Digital brings together well-known brands like Norton, Avast, LifeLock, and MoneyLion, serving nearly 500 million users across more than 150 countries. The company’s focus spans digital freedom, cybersecurity, online privacy, identity protection, and financial wellness. Teams value innovation, collaboration, and continuous learning, welcoming diverse backgrounds and encouraging open discussion. Employees are supported with flexible work options, generous time off, competitive pay, and a comprehensive benefits package. Role overview The Technical Support Specialist joins the Internal Tech Support Center of Excellence (COE) Team within Consumer Services and Inside Sales (CSIS). This position blends strategic thinking with direct, hands-on support. Specialists engage with customers, perform root cause and log analysis, and communicate key feedback to internal teams. Acting as the Voice of the Customer, the role helps drive improvements in the customer experience by sharing insights and data. The team manages customer inquiries, identifies areas for service improvement, and suggests practical changes. Occasionally, specialists may test new concepts with customers to gather feedback and inform future enhancements. What you will do Respond to customer queries through phone, chat, email, and remote access using standard support channels. Collaborate with support partner management teams to address challenges related to Net Satisfaction, Resolution rates, and Case Handling. Location This role is based in Chennai, India.
Join Poshmark Inc. as a Junior Email Support Associate on the Night Shift! We are looking for enthusiastic freshers who are eager to kickstart their career in customer support. In this role, you will be responsible for assisting customers via email, providing them with timely and accurate responses to their inquiries.This is an excellent opportunity to gain valuable experience in a fast-paced environment while contributing to our mission of delivering exceptional service to our customers.
About Gen Digital Gen Digital supports nearly 500 million users in over 150 countries through well-known consumer brands such as Norton, Avast, LifeLock, and MoneyLion. The company’s focus spans cybersecurity, online privacy, identity protection, and financial wellness, aiming to help people manage and secure their digital and financial lives. Gen values innovation, courage, and practical impact. The team uses AI tools to boost productivity and welcomes new ideas and diverse backgrounds. Employees benefit from flexible work arrangements, competitive compensation, generous time off, and well-being programs that support a healthy work-life balance. Collaboration, open discussion, and continuous learning are central to Gen’s culture. Team members support each other and recognize that varied experiences and perspectives strengthen the company. Role Overview: Senior Privacy Support Analyst The Senior Privacy Support Analyst joins the Consumer Services & Inside Sales (CSIS) team in Chennai. This role ensures customers receive the correct products, entitlements, and communications on time. The position works closely with support, sales IT, and external vendors to maintain accurate and scalable fulfillment and Executive Privacy workflows as Gen grows. Main Responsibilities Oversee the full order, entitlement, and fulfillment process for Executive Privacy and consumer customers, ensuring timely and accurate delivery. Manage the daily execution of Executive Privacy removal strategies, including monitoring, auditing, and performing quality checks to ensure thorough due diligence and optimal results. Monitor fulfillment and removal processes each day, troubleshoot issues, and resolve them quickly. Use both traditional analytics and AI-powered tools to recommend improvements that reduce defects and minimize rework. Apply AI assistants for research, documentation, and analysis while maintaining strong human judgment and quality control. Location Chennai, India
Join our dedicated team at jobsforhumanity as a Customer Support / Helpdesk Analyst. We are seeking talented women who are passionate about providing exceptional customer service and support. As a vital member of our team, you will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive user experience.
Job Summary:Join our dynamic team as a National VOR Support Specialist, where you will play a critical role in monitoring the status of vehicles at dealerships and efficiently managing off-road vehicles through advanced digital dashboards. Your primary objective will be to ensure vehicles are quickly restored to service while collaborating with key stakeholders to achieve service delivery KPIs, promptly resolving escalations, and maximizing vehicle uptime.Location: Oragadam, Tamil NaduExperience: 2-3 yearsIndustry: AutomotiveWorking Days: 6 daysKey Responsibilities:Live Monitoring: Continuously track vehicle status at dealerships and manage off-road vehicles utilizing digital dashboards.KPI Management: Collaborate with stakeholders to ensure service delivery timelines are met, effectively minimizing vehicle downtime.Escalation Management: Address and resolve customer and dealer escalations to facilitate swift vehicle re-entry to service.Timely Escalation: Communicate unresolved issues to supervisors when KPIs are not achieved.Stakeholder Coordination: Work with OEMs and service providers to expedite repairs.Delay Analysis & Reporting: Perform analysis on delays, generate comprehensive reports, and track performance improvements.Management Reporting: Deliver daily, weekly, and monthly reports on vehicle performance metrics.
