Booking Coordinator

Join our esteemed client in Telford as a Booking Coordinator, with potential for a temporary to permanent full-time position. In this role, you will play a pivotal part in facilitating communication between customers and various internal departments, ensuring the timely and accurate processing of confidential information.Key Responsibilities:Deliver exceptio…

Join our esteemed client in Telford as a Booking Coordinator on a temporary to permanent full-time basis. This pivotal role requires effective collaboration with customers and internal departments to facilitate the seamless transfer of confidential information across various parties and organizations.Key ResponsibilitiesDeliver exceptional customer service as the first point of contact, screening and managing calls, taking comprehensive messages, and referring to management when necessary.Engage with sensitivity and a person-centered approach in discussions that involve confidential matters.Ensure compliance with data security and protection procedures while maintaining accurate and updated records in relevant databases.Provide non-technical guidance on procedures, arrangements, inquiries, and complaints, escalating issues to the line manager as needed.Address queries promptly, investigating and resolving or escalating to the appropriate manager as required.Answer high volumes of incoming calls within three rings using the company’s standard greeting.Adhere to all company safety and risk management procedures, taking appropriate action in the event of any breaches, particularly concerning the Lone Worker Policy.Ensure efficient handling of correspondence within agreed timeframes.Prepare for and actively participate in monthly one-on-one meetings with the Office Manager/Senior Bookings Coordinator.Person SpecificationThe ideal candidate will possess strong problem-solving abilities, attention to detail, and excellent communication skills, particularly in written English. Above all, you should have a passion for making a positive impact on customer experiences.

Are you passionate about delivering exceptional care to patients? Do you crave a new challenge that offers an opportunity for career advancement and valuable experience in an Urgent Care environment? If so, we invite you to apply!As a result of our recent growth, we are excited to announce an opening within our innovative team in Shropshire, Telford, and Wrekin. This role will play a pivotal part in supporting our GP Out of Hours and Care Coordination services.We are looking for enthusiastic individuals to join our Urgent Care team as an Urgent Care Coordinator. This position involves working shifts in a 24/7 rota, which includes weekday nights and weekends. If you thrive in a dynamic, busy atmosphere and want to be part of a high-performing and supportive team, we would love to hear from you!Upon application, we will share our detailed rota pattern for your consideration.Role OverviewPositioned in our Telford Headquarters, the Urgent Care Coordinator role is diverse and requires outstanding communication skills, comprehensive knowledge of operational processes, and a proactive approach. Responsibilities include being a responsive contact point in the Single Point of Access (SPA) and coordinating shifts for the SPA and the Out of Hours Urgent Care service.Please note, as our service operates continuously throughout the year, flexibility in working hours is essential, including days, weekends, overnights, and Bank Holidays.About YouYou will be integral to our Urgent Care team, ensuring that exceptional care is provided to all patients and service users. While our service can be extremely busy, you will appreciate the unique environment where every day brings new experiences.If you enjoy planning and organization, your day may include:Acting as a responsive point of contact for medical, clinical, and healthcare professionals, including collaboration with the ambulance service and NHS 111.Strategically planning to optimize resource utilization.Assisting clinicians in liaising with community health teams.Supervising operational staff.If you are eager for career development or seeking a fresh challenge, this position offers a unique opportunity within a thriving team. We will provide all necessary training and ongoing professional development to ensure you feel confident and supported in your role.