Customer Support Specialist

Join our dynamic team as a Customer Support Specialist at Colliers International EMEA, where you will be the first point of contact for our valued clients. You will play a crucial role in ensuring customer satisfaction by providing timely and effective solutions to their inquiries. Your excellent communication skills and problem-solving abilities will help y…

Join the dynamic team at Lease a Bike, where we empower working professionals across the Netherlands to embrace their dream bicycles. Our commitment to enhancing the customer journey drives us to continually innovate in order to get more people cycling. We are currently seeking a passionate Customer Support Specialist to expand our team starting June.As a Customer Support Specialist, you will place the customer at the heart of your mission. Your goal is to alleviate customer concerns by resolving inquiries promptly and effectively. You will advise, inform, and support our customers, ensuring they receive swift and efficient assistance. When a potential customer reaches out, your ability to inspire them about the advantages of the Lease a Bike scheme will convert inquiries into valuable leads for our sales team.Your responsibilities will include:Managing various communication channels (chat, email, phone) to optimally support our customers. You will maintain contact with employers, employees, and our partner bike shops.Overseeing and timely updating of the Lease a Bike platform.Supporting colleagues in the Sales, Dealer, Marketing, and Customer Success teams, providing you with insight into other departments.Identifying process improvements to continually enhance our service delivery.

Keylane seeks a Customer Support Specialist in Utrecht to act as the first point of contact for clients. This position emphasizes clear communication and practical problem-solving. The role involves handling customer inquiries, addressing issues, and collaborating with colleagues to find effective solutions. Responsibilities Respond promptly to client questions and requests Troubleshoot and resolve customer issues Coordinate with internal teams to address customer needs Contribute to improving the overall customer experience Location This role is based in Utrecht, Netherlands.

Role overview ShareCompany Group is hiring an ICT Support Specialist based in Amersfoort, Utrecht. This position centers on supporting two main platforms: Atrea, a workforce management system, and MediaMyne, an internal communication solution. Atrea streamlines time tracking, activity logging, and access control for organizations. Its automated features handle calculations for worked hours, overtime, and allowances. Additional functions include leave management, resource scheduling, and location tracking, all designed to keep workforce data accurate and HR processes efficient. MediaMyne enables internal communication through narrowcasting and an Employee App. Its content management system makes it easy for organizations to share information on centrally managed displays and mobile devices, aiming to increase engagement across the workplace. As the primary contact for clients, the ICT Support Specialist helps keep both platforms running smoothly. The role suits someone who enjoys technical troubleshooting, analyzing data, and working directly with customers in a small to medium-sized business context. Over time, responsibilities will expand to include more complex challenges, with support from a manager. What you will do Provide first and second-line support for Atrea and MediaMyne, handling technical issues and assisting customers. Oversee the ticket process from start to finish: prioritize, assign, resolve, and monitor service levels and ticket progress. Analyze issues, identify recurring problems, and propose process improvements. Escalate to product or engineering teams when necessary. Support key users and administrators by explaining technical concepts in clear terms. Collaborate with internal teams across support, product, and operations to resolve issues and contribute to ongoing improvements. Show ownership, structure, attention to detail, and communicate effectively with both technical and non-technical stakeholders.

As a Customer Support Representative at PinDirect by Cyber & Mason, you will be an integral part of a dynamic team of five colleagues, serving as the first point of contact for our valued customers via phone and email. Your role will encompass a variety of fixed responsibilities alongside numerous ad hoc tasks, ensuring each day is both dynamic and engaging. The support team acts as the crucial link between our customers, sales, and finance departments.What We Offer:Attractive Salary – earn between €2,500 and €2,900 per month (40 hours).26 Vacation Days – a chance to recharge away from support duties;Holiday Pay – for that vacation you dream of taking;Pension Scheme – ensuring a secure future;Training and Development – grow alongside our client base;An Impactful Role – directly contribute to exceptional service;Friendly Colleagues – enjoy culinary evenings with our talented team;A Unique Office Environment – work in a building that used to be a gymnasium.Your Responsibilities Include:Being the first point of contact for our customers;Installing payment terminals;Resolving technical issues;Coordinating the delivery of new payment terminals;Processing new orders and contract changes administratively;Handling return requests;Answering invoice-related queries;Addressing customer complaints;Scheduling new deliveries with our courier service;Streamlining internal processes for efficiency;Placing orders and managing inventory.

Are you fluent in German and enjoy solving complex challenges for a diverse clientele? Do you aspire to support e-commerce businesses in their growth through exceptional technical assistance? If so, this position is an excellent fit for you!Join our international support department (comprising 6 teams across 9 markets) as a member of the DACH support team, one of our largest and fastest-growing regions. Currently, the team consists of 7 technical support specialists dedicated to assisting clients in Germany, Austria, and Switzerland.We are an open and collaborative team of support experts. We believe that support goes beyond merely solving issues; it's about empowering our customers to succeed, and we do this together. We learn from one another, embrace honesty and directness, and make sure to have fun along the way. You can expect flat hierarchies, room for your ideas, and a supportive team behind you!Your RoleAs a technical support representative, you will be the first point of contact for customers with inquiries or issues regarding our tool. Channable assists online retailers and agencies in automating and optimizing their product listings on platforms such as Kaufland, OTTO, Amazon, Google, and Meta.Currently, we support over 2,500 marketing channels, including price comparison sites, affiliate networks, and marketplaces. Our clientele ranges from independent webshop operators to international brands and agencies, each with unique requirements.No prior experience with e-commerce tools like product feeds or APIs? No problem! We provide comprehensive onboarding and training to bring you up to speed quickly.Following your onboarding, you will start with our first-level support, handling incoming tickets, diagnosing situations, resolving issues where possible, or escalating them to our experienced second-level support team as necessary.Your Responsibilities:Manage incoming support tickets via email and phone (in German and English), troubleshoot problems, resolve errors, and train users on how to effectively use Channable.

Join LegionellaDossier, a rapidly growing leader in digital water safety solutions in the Netherlands, with aspirations to expand globally. Since our establishment in 2015, we have experienced over 1000% growth and are dedicated to excellence in our products, workplace culture, and customer service. Our small but dynamic team in Utrecht is poised to double in size within the next year, and we are looking for passionate individuals to join us on this journey.If you possess outstanding communication and customer service abilities, enjoy assisting customers with their inquiries, and are a native Dutch speaker available for a full-time position, we want to hear from you!As a Frontline Customer Support Agent, you will play a crucial role in our customer-centric SaaS company. Your dedication to delivering exceptional service will directly contribute to the vital mission of ensuring safe drinking water. Your success will be measured by the satisfaction of our clients, and you will achieve this by attentively listening, asking insightful questions, and providing support for all customer needs.You will serve as the voice of the customer, gathering insights on their experiences and suggesting improvements to our software. Your proactive and communicative nature will foster positive relationships with our users and partners.Key Responsibilities:Respond promptly and professionally to customer inquiries via email, phone, and live chat.Resolve customer issues through effective troubleshooting and problem-solving.Escalate complex issues to the appropriate departments as necessary.Follow up with customers to ensure complete satisfaction and ownership of their journey.Maintain accurate records of customer interactions and transactions.Embrace new software tools and learn continuously.

Do you have a strong command of the German language and a zeal for tackling intricate challenges faced by a diverse clientele? Are you eager to support eCommerce businesses in scaling their operations by offering top-notch technical assistance? If so, we invite you to explore this exciting opportunity!Join our dynamic international Support department, which features six teams operating across nine markets, as a key member of the DACH Support team—one of our most prominent and rapidly expanding regions. Currently, our team comprises seven Technical Support agents dedicated to assisting customers in Germany, Austria, and Switzerland.We foster an open-minded and collaborative atmosphere among our Support professionals. We believe that Support extends beyond merely resolving issues; it’s about empowering our customers to succeed. We learn from one another, maintain open and honest communication, and enjoy a few light-hearted moments along the way. Look forward to flat hierarchies, opportunities to share your ideas, and a supportive team behind you!Your RoleAs a Technical Support agent, you will be the primary contact for customers with queries or concerns regarding our tool. Channable assists online retailers and agencies in automating and optimizing their product listings across platforms such as Kaufland, OTTO, Amazon, Google, and Meta.We currently provide support for over 2,500 marketing channels, including price comparison sites, affiliate networks, and marketplaces. Our clientele ranges from independent webshop owners to renowned international brands and agencies, each with distinct requirements.No prior experience with eCommerce tools such as product feeds or APIs? No worries! We offer comprehensive onboarding and training to equip you for success.Once you begin, you will manage first-line support by addressing incoming tickets, diagnosing issues, and preferably resolving them or escalating to our experienced second-line support team as necessary.Your Key Responsibilities:Manage incoming tickets via email and phone (in both German and English), resolve issues, troubleshoot problems, and educate users to navigate Channable independently.

Client Support SpecialistAre you our new Client Support Specialist?At ZorgSpectrum, we are searching for a passionate and dedicated Client Support Specialist who is eager to make a meaningful impact in the lives of our clients. Are you the caring and engaged professional who enjoys assisting clients in their familiar surroundings? If so, we would love to meet you! There are also opportunities to participate in a career transition program, allowing you to further develop and grow within the organization.What do we offer you?Salary according to CAO VVT (FWG 20): minimum € 2,404.03 and maximum € 2,960.90 gross per month on a full-time basis (36 hours);Holiday Allowance and Year-End Bonus: an attractive holiday allowance of 8% and a fixed year-end bonus of 8.33% of your gross annual salary.You will receive a 1-year contract with the opportunity to transition to a permanent position upon successful collaboration.Travel Expense Compensation & Irregularity Allowance: Including reimbursement of your travel expenses and additional compensation for irregular shifts.Secondary Employment Benefits: Consider a pension plan, a collective health insurance, income insurance, and even a bicycle plan.Training Opportunities: Room for further development and to elevate your career.Great Colleagues: You will work in a friendly team where you can always count on each other, in an informal working atmosphere.What will you do?As a Client Support Specialist at Home, you will have a varied and meaningful role. You will assist our clients with their daily lives at home. From grocery shopping to helping with light ADL tasks (such as bathing and dressing), and from preparing meals to carrying out household tasks: you ensure that clients feel comfortable and supported in their own homes.You will work closely with the district nurse and follow the care plan.You will contribute to enhancing the independence of the client, enabling them to live at home for as long as possible.You will work both weekdays and weekends, as well as on public holidays, ensuring our clients always receive the care they need.Who are you?You are an energetic and enthusiastic professional, who loves making a difference in the lives of others. No day is the same for you: you assist with household tasks, support personal care, and also motivate and encourage clients to...

Night Support Specialist at Reinaerde (Bilthoven, Utrecht, Nederland) Role Overview As a Night Support Specialist, the focus is on creating a calm, safe environment for residents throughout the night. The role centers on supporting adults and seniors with intellectual disabilities, ensuring their comfort and security while the rest of the world sleeps. What You Will Do Maintain a reassuring presence during night shifts, helping residents feel safe and at ease. Connect with elderly residents and individuals with intellectual disabilities, understanding their unique needs and offering respectful support. Work independently and as part of a team, ensuring smooth handovers and continuity of care. Who We’re Looking For Holds an MZ or SPW care diploma at level 3. Candidates with a propaedeutic diploma in Social Work, combined with relevant experience, are also welcome. Compensation and Benefits Immediate permanent contract (with a two-month probation period), 7-21 hours per week. Gross monthly salary between €2,597 and €3,635 (CAO Gehandicaptenzorg, FWG 35, based on 36 hours per week). 8.33% year-end bonus, 8% holiday pay, and pension accumulation. Flexible employment benefits, such as a (lease) bicycle scheme, sports program, or extra leave. Opportunities for personal development through training and coaching at Reinaerde Academy. Additional employment benefits are available and can be discussed during the interview process. Your Workplace: De Reiger in Bilthoven De Reiger is a cluster of four homes in Bilthoven, providing a supportive community for 26 adults and seniors with intellectual disabilities. Reiger 3 and 4 house 12 adults with mild intellectual disabilities who value independence, pursue work, hobbies, and sports, and benefit from clear guidance and collaborative support. The homes are situated in a quiet neighborhood that encourages a sense of community among residents.

Ready to enhance customer satisfaction and partnerships through innovative payment solutions?Join FinDock as a Salesforce Technical Support Engineer & Onboarding SpecialistAt FinDock, we are the leading Customer Payment Management solution, seamlessly integrated within Salesforce, dedicated to providing personalized payment experiences. As a trusted partner for organizations globally, we are revolutionizing the payment landscape.FinDock: Your Partner in Customer Payment Success.As we continue to grow, we seek individuals who are not just ticket solvers but champions of customer success.What will you do?As a Salesforce Technical Support Engineer & Onboarding Specialist, you will serve as a trusted advisor, guiding our customers and partners through the implementation of FinDock solutions and ensuring their long-term success. Your skills will be crucial in unlocking the full capabilities of Salesforce and FinDock to address complex challenges and use cases.This position is about being the hands-on FinDock expert. You will leverage your knowledge of Salesforce, FinDock, and payment processes to provide best practices, counsel our customers and partners, and empower them throughout their journey.Your daily responsibilities will include:Resolving technical and functional issues for customers and partnersLeading onboarding sessions, offering direct support during implementation, and ensuring successful go-livesAssisting partners in configuring FinDock to cater to unique customer requirements to guarantee successDeveloping content (FAQs, guides, blogs) to encourage self-serviceStaying updated on trends in Salesforce, FinDock, and payment solutionsProviding feedback to the product team to foster continuous improvement

Flexible Support Specialist in RehabilitationAre you looking for a flexible job where you can make a real difference in the lives of individuals undergoing rehabilitation? This is your opportunity! As a Support Specialist in the rehabilitation flex pool at ZorgSpectrum, you'll work across various departments in Nieuwegein and Houten, contributing to the recovery of clients after situations like hospital stays—on your own schedule and in locations that suit you.You'll receive a contract for between 8 and 24 hours per week, with the ability to respond to open shifts through our flex pool. This role perfectly balances job security and freedom.What We Offer You:Salary according to CAO VVT (FWG 25): A gross hourly wage ranging from €15.69 to €19.96, based on your experience and role;8% vacation allowance and a fixed year-end bonus of 8.33% of the gross annual salary;A part-time position for a specified time, with the opportunity to discuss contract extension upon its conclusion;The number of weekly hours will be arranged together with you;Travel cost reimbursement and irregularity allowance as per CAO VVT;Secondary employment benefits such as a pension scheme, collective health insurance, income insurance, and a bicycle plan;Extensive opportunities for training and development to advance your career;Supportive colleagues in a positive and informal working atmosphere.What Will You Do?You will work as a Support Specialist within the flex pool across various rehabilitation departments at ZorgSpectrum in Nieuwegein and Houten. This means you will be deployed at different locations, providing care for diverse clients:DZEP (Nieuwegein): Elderly patients with dementia and intensive behavioral issues requiring specialized care and guidance.Rehabilitation PG & SOABB (Nieuwegein): Psychogeriatric clients and Stabilization, Observation, Treatment, and Guidance.Ervenstaete (Houten): Geriatric rehabilitation, specializing in spinal cord injuries, recovery, and trauma.AZN (Nieuwegein): Rehabilitation, recovery, and amputations (Antonius Hospital location).De Geinsche Hof (Nieuwegein): Rehabilitation care specializing in CVA.

Are you an organizational talent with a keen commercial sense who thrives on supporting a dynamic and ambitious sales team?Your RoleAs a Sales Support Specialist, you will be the pivotal link within the sales team at Valk Service Center. You will ensure that commercial initiatives are thoroughly prepared, scheduled, and followed up on. Your support will span both operational and strategic sales activities, contributing to a professional and efficient workflow within the team.In this role, you will collaborate closely with another Sales Support Specialist, the Head of Sales, Sales Managers, and other colleagues to optimally serve Valk Business accounts and maximize commercial opportunities.Will you help ensure that sales activities, appointments, and follow-ups run smoothly alongside your colleagues?You will coordinate and support various sales activities by planning and organizing sales blitzes, regional meetings, and quarterly meetings, ensuring that all involved parties receive timely and accurate information. Additionally, you will assist at trade shows and commercial events by scheduling appointments with national and international contacts, overseeing preparation and communication, and ensuring effective follow-up on leads and appointments. You will provide administrative and commercial support to the sales team, monitor actions, process data, and assist with requests and changes to the Booking Office. Furthermore, you will manage corporate rates in the systems, facilitating easy booking for global accounts. Lastly, you will actively contribute ideas for optimizing sales processes and propose improvements for more efficient workflows.Your TeamYou will join an enthusiastic and driven sales team consisting of 4 Sales Managers, 1 Sales Support colleague, 2 Sales Agents, and 2 interns who support the team daily. In this position, you will report directly to the Head of Sales and work closely with all disciplines within the team.The OrganizationWorking at Van der Valk means being part of the most welcoming hotels in the Netherlands. A radiant smile on our guests' faces is our ultimate goal! You will work at the Valk Service Center, which serves over 70 Van der Valk hotels both domestically and internationally. Various teams, including Marketing, Sales, Revenue Management, and HR, collaborate to support our hotels in the best possible way, all from our modern office in the beautiful Van der Valk Hotel.

At Atrea and MediaMyne, we are undergoing a significant transformation. We are developing innovative products, modernizing our software, and enhancing our commercial capabilities. We are looking for a dynamic Sales Support Specialist who is eager to contribute to growth, customer satisfaction, and visibility.About Atrea, MediaMyne & ShareCompanyAtrea is a pioneering SaaS company specializing in Workforce Management solutions. For over 40 years, we have been creating smart and efficient software for clients around the globe. Our integrated software provides insights into hours, activities, schedules, access, absenteeism, and visitor management. Our typical clients range from 50 to 500 employees and primarily operate in logistics, industry, food, technology, and service sectors. More information can be found at www.atrea.nl.At MediaMyne, we foster employee engagement within our clients' organizations through various products, including our narrowcasting system and an internal communication app. We support these products with technology in the form of a user-friendly Content Management System and a secure, reliable Data Platform. The client base of MediaMyne is diverse and extensive. More information can be found at www.mediamyne.nl.Atrea and MediaMyne are part of ShareCompany, a dynamic mid-sized technology firm located in the heart of the Netherlands. We specialize in developing innovative ICT solutions in market data services, time registration, and internal communication. Our organization operates through three business units: BIQH, Atrea, and MediaMyne. We are guided by four core values: transparency, continuous improvement, partnership, and meaningful innovation. We take pride in our entrepreneurial and innovative culture.Your RoleAs a Sales Support Specialist, you will be the driving force behind our commercial processes. You will assist the team in attracting new clients, strengthening existing customer relationships, and ensuring smooth software migrations. You are organizationally strong, think commercially, and can combine customer focus with efficiency.Your responsibilities will include preparing demos and meetings, drafting quotes and cost estimates, customer contact, and coordinating marketing actions. You will ensure that our CRM system (Zoho) is always up-to-date and that communication with clients—from newsletters to contract renewals—is professional and timely.

As a Childcare Support Specialist, you will be the guiding light for children who require extra attention. Your role is essential in providing clarity, security, and growth opportunities, making you an invaluable asset in our team.Why This Role is Perfect for YouYou have a passion for working with children with disabilities and challenging behavior.You understand their world and know how to guide them in a nurturing way.You thrive in a close-knit team that collaborates and strengthens one another.Together, you are stronger and learn from each other daily.You seek a job that accommodates your availability.We are eager to explore what works best for you and the group.Of course, you possess a Level 3 Care Diploma.What You Can ExpectAs you care for others, we take care of you. We prioritize a healthy work-life balance. In addition, you will receive:A permanent contract (with a two-month probation period) for 16 hours per week.A gross salary between €2,597 and €3,635 per month (based on FWG 35, 36 hours per week).8.33% year-end bonus, 8% vacation pay, and pension accrual.Your choice in employment benefits, such as a bike lease and sports program or additional leave.Plenty of opportunities for personal development through training and coaching at our Reinaerde Academy.We have many more attractive employment benefits to discuss with you personally.Meet Your Future Team and Work LocationAt the Childcare Center Orinocodreef in Utrecht, you will find a warm environment for children aged 2 to 7 with intellectual and/or physical disabilities, developmental delays, and challenging behavior. You will work across both groups with colleagues who are equally engaged and experienced. With a maximum of 8 children per group, you will have ample time and attention for each child.

Ben jij op zoek naar een uitdagende rol in een klantgerichte omgeving binnen een energiek team, waar jouw bijdrage direct invloed heeft op de klantbeleving?Als Retail Support Specialist bij DPD Nederland in Veenendaal, ben jij de essentiële schakel tussen ons en onze retailpartners. Je beantwoordt vragen, lost problemen op en zorgt ervoor dat informatie altijd actueel en helder is. Je werkt nauw samen met je collega's om accountmanagers te ondersteunen en draagt bij aan een efficiënte samenwerking.Ontdek snel of deze functie bij jou past!Wat ga je doen?Je dag begint met het beantwoorden van vragen van retailpartners en het verwerken van meldingen in ons systeem. Je overlegt met collega's van de binnendienst en accountmanagement en neemt proactief contact op met partners om lopende acties te bespreken.Je rapporteert aan de Manager Out of Home Support en maakt deel uit van een hecht team van zeven sales support medewerkers.Beantwoorden van vragen via telefoon, e-mail en chat over onze Out of Home diensten.Ondersteunen van accountmanagers voor optimale uitvoering van hun werkzaamheden.Registreren van meldingen en acties in ons systeem voor heldere opvolging.Aanleveren van input voor analyses omtrent contactmomenten en partnerbehoeften.Proactief benaderen van partners om voortgang te monitoren en samenwerking te versterken.Uitvoeren van administratieve taken, zoals het verwerken van partnergegevens.Wat bieden we jou?Een competitief salaris tussen €2702,23 en €3860,32 bruto per maand, afhankelijk van jouw ervaring.Een functie voor 31 (0,8 fte) tot 38,75 (1 fte) uur per week.Opleidingsmogelijkheden, ontwikkelingskansen en onbeperkte toegang tot onze Studyhub.De flexibiliteit om hybride te werken en variabele werktijden.28 vakantiedagen (+ mogelijkheid tot bijkopen) en een reiskostenvergoeding.Verschillende extra's: collectieve zorgverzekering, thuiswerkvergoeding en een aantrekkelijk pensioen (3,55% eigen bijdrage).

Eneve develops data-driven software platforms for the European energy sector, serving producers, suppliers, balancers, and major consumers. The company’s solutions help clients adapt to evolving market requirements, with a focus on simplifying complex processes and supporting the energy transition through automation and customer-focused technology. Eneve has offices in Utrecht, Assen, Loughborough, Lisbon, and Asco, and was formed by merging Energy21, Ecedo, Jules, and GridHub, with Nemon joining in April. Growth continues through further acquisitions and internal development, with ongoing investment in people, processes, and leadership. Role overview The Director of Customer Success and Support will guide Eneve’s customer-facing teams as the company expands. Reporting to the Senior Director of Software Operations, this leader will oversee a team of around 20 full-time employees, including team leads. The role covers the entire post-sale customer journey for all Eneve product lines, from onboarding and go-live to renewal, first-line support, and ongoing strategic account management. This position focuses on strengthening and standardizing customer operations. Responsibilities include refining the KPI framework (especially Gross Revenue Retention and Net Revenue Retention), establishing consistent operating standards, building a tiered engagement model, and ensuring that customer feedback helps shape product development. The Director will design and implement the next stage of Eneve’s customer success function. What you will do Lead and develop the Customer Success and Support Team, fostering a culture of ownership and empowerment. Coach team leads through structured one-on-one meetings, clear goal-setting, and regular performance feedback. Establish and promote consistent operational standards throughout the organization. Location This role is based in Utrecht, Utrecht, Netherlands.

At Bidfood, we embrace individuality and welcome everyone.Each day, we delight our customers with the finest ingredients, and your contribution is vital to this mission.With over 2100 colleagues, we are a large family where teamwork is the cornerstone of our success.There are abundant opportunities for personal development.You will enjoy a great deal of freedom and responsibility; it feels empowering!You make the difference in foodserviceDo you thrive on efficiently handling inquiries, processing orders, and resolving complaints? A missed product or an unexpected delivery? You can manage it. Thanks to your solution-oriented approach, our customers can focus on what truly matters: delighting their guests with exquisite food.Our team communicates with customers, suppliers, and colleagues via phone, email, WhatsApp, and live chat. As a Customer Service & Support Representative, you are the primary contact for our customers and suppliers. After each conversation, you meticulously record the information in our system, ensuring everyone is informed about previous discussions.We serve the hospitality sector, corporate canteens, healthcare institutions, and sports canteens. This means a wide variety of customer inquiries and sometimes English-language conversations.You will be available for 40 hours a week, with occasional evening shifts or Saturdays. At our office in Nieuwegein, you will work in a close-knit and friendly team where collaboration is key.If you truly understand the importance of excellent customer service, we would love to welcome you to our vibrant team of four colleagues in our Service & Support department.Your responsibilities will include:Assisting customers via phone, WhatsApp, and email.Answering questions and checking or processing orders.Resolving issues and coordinating with other departments (such as logistics or sales).Welcoming customers personally at our pickup point.Your salary will be between €2,218 and €2,903 gross per month (salary scale based on knowledge and relevant work experience).Travel expense reimbursement of €0.23 per km for 10-25 km one way.Fun extras like employee discounts on your favorite Bidfood products.A fixed-term contract with the possibility of a permanent position.Healthy and free lunch.You can expect many enjoyable activities (with colleagues).A good atmosphere and a strong sense of community.

Sanday has been developing digital healthcare solutions for over four decades, with a focus on software that supports the healthcare sector. The team works from offices in Utrecht and Portugal, aiming to create greater efficiency in healthcare through an open ecosystem and smart technology. Openness, innovation, teamwork, and delivering quality products at a fair price are central values. Role overview The Support Specialist in Pharmacy helps pharmacies with questions about their pharmacy information system (AIS) and related processes. Experience as a pharmacy assistant is important, since it provides a strong understanding of daily pharmacy operations. This includes prescription processing, Baxter/GDS systems, safes, pickup machines, central filling, and logistics. What you will do Answer questions from pharmacists and pharmacy assistants by phone and through ticketing systems about the pharmacy information system and connected tools. Analyze reports to identify workflow bottlenecks, such as in prescription entry, medication monitoring, logistics, dispensing, and billing. Document incidents, service requests, and inquiries, ensuring each case moves forward appropriately. Suggest improvements for pharmacy processes within the AIS, including workflow, protocols, inventory management, labeling, repeat services, and repeat prescriptions. Work closely with colleagues in support, development, product management, and implementation to improve products and services. Spot recurring questions or issues and turn them into clear proposals for software and service improvements. Location and hours This position is based in Utrecht, Netherlands. The role can be filled for 24 to 40 hours per week.

Heb jij een sterk administratief vermogen en een klantgerichte instelling?Als Sales Support Specialist bij DPD Nederland in Veenendaal ben jij de essentiële schakel tussen onze B2B‑klanten en onze accountmanagers. Je biedt ondersteuning aan accountmanagers bij offertes, orderverwerking en klantopvolging. Je houdt de commerciële binnendienst soepel operationeel en zorgt ervoor dat klanten snel en professioneel worden geholpen. Dankzij jouw gestructureerde aanpak, overzicht en initiatief is jouw impact direct zichtbaar binnen de Sales afdeling. Ontdek of deze uitdaging jou aanspreekt!Wat ga je doen?Je maakt deel uit van een toegewijd Sales Support-team van ongeveer tien collega's. Het team is verdeeld over drie locaties: Oirschot, Berkel en Rodenrijs, maar werkt als een hechte eenheid. Collega's ondersteunen elkaar, schakelen snel en helpen waar nodig. In Veenendaal werk je dagelijks samen met vijf collega's en rapporteer je aan de Teamleider Sales Support.Jouw belangrijkste verantwoordelijkhedenCommuniceren met accountmanagers.Beantwoorden van klantvragen, voornamelijk per e-mail en telefonisch.Controleren van facturen, aanmaken van creditnota's en financiële administratie.Beheren van CRM-systemen, waaronder Salesforce en JD Edwards.Opstellen van contracten, addenda en rapportages.Implementeren van software en faciliteren van onboarding voor nieuwe klanten.Bewaken van processen en klantafspraken.Wat bieden wij jou?Een salaris tussen € 2702,23 en € 3860,32 bruto per maand, afhankelijk van ervaring en kennis.Een functie van 38,75 uur per week (1 fte).De mogelijkheid om hybride te werken en flexibele werktijden.Opleidingsmogelijkheden, ontwikkelingskansen en onbeperkte toegang tot onze Studyhub.28 vakantiedagen (+ optie tot bijkopen) en reiskostenvergoeding.Verschillende extra's, zoals een collectieve zorgverzekering, thuiswerkvergoeding en een aantrekkelijk pensioen (3,55% eigen bijdrage).