Business Analyst - Call Center Operations

We are seeking a detail-oriented and analytical Business Analyst to join our call center operations team in Vienna, Virginia. In this role, you will be responsible for analyzing call center performance metrics, identifying opportunities for improvement, and providing actionable insights to enhance operational efficiency. You will collaborate with cross-funct…

Join our dynamic team at Kia-Austria as a Business & Sales Analyst, where you will play a pivotal role in driving sales strategies and business insights. You will analyze market trends, customer behavior, and sales data to support our growth objectives. Your expertise will help us optimize our operations and enhance customer satisfaction.

Greetings! Join the ranks of Navy Federal Credit Union, the world's largest credit union, serving over 10 million members with assets exceeding $149 billion and a devoted workforce of over 23,000 employees. We are currently on the lookout for a Business Systems Analyst (15709-Hybrid). Your impressive background aligns perfectly with our needs! Position Overview: The role of a Business Systems Analyst involves evaluating overall performance, pinpointing areas for enhancement, leveraging digital analytics to streamline business systems and processes, and developing strategies to drive efficiency. Key Responsibilities: Reverse engineer complex automated Excel workbooks to compile, document, and optimize data, business processes, requirements, and workflows, facilitating future transitions to other platforms.Provide day-to-day support for Excel workbooks, addressing modifications and resolving issues as they arise for business partners.Minimum of 10 years of relevant experience.

Join our dynamic team at Entain as a Bilingual Customer Protection Contact Center Analyst, where you will leverage your fluency in both Danish and English to deliver exceptional customer service. You will play a vital role in safeguarding our customers' interests while ensuring compliance with regulatory standards. This is an excellent opportunity for individuals with a passion for customer relations and problem-solving.

Join our dynamic team at Kia Motors Austria as a Business & Sales Analyst. In this role, you will be responsible for analyzing market trends, sales data, and customer insights to drive business growth. You will collaborate with various departments to develop strategies that enhance performance and improve customer satisfaction. If you are passionate about data analysis and sales strategy, we want to hear from you!

Join Prosidian Consulting as a Business Analyst at Level II, where you will play a pivotal role in analyzing business processes and providing data-driven insights to enhance operational efficiency. This contract position requires a proactive individual with a strong analytical mindset and the ability to communicate effectively with stakeholders.

We are seeking a talented and motivated Business Analyst to join our team at usm2. This is an urgent requirement for local candidates who can contribute to our dynamic projects. As a Business Analyst, you will play a crucial role in analyzing business needs, gathering requirements, and ensuring effective solutions are implemented.If you are passionate about driving business improvements and possess strong analytical skills, we want to hear from you!

Join our dynamic team at Prosidian Consulting as a Business Analyst - Level I on a contract basis. In this role, you will analyze business processes, gather and document requirements, and collaborate with stakeholders to drive effective solutions. This is an excellent opportunity for those looking to jumpstart their career in business analysis.

About Erste Digital and the Change Advisory Team Erste Digital supports the digital transformation of Erste Group, the largest banking group in Central and Eastern Europe. With more than 2,000 IT professionals, the company drives technology initiatives for over 2,500 branches and 45,000 employees. The Change Advisory department connects Erste Digital, Erste Bank, Erste Holding, and clients such as savings banks and internal subsidiaries. This team plays a key role in transformation projects, focusing on customer-centric, effective, and efficient change while involving all stakeholders throughout the process. What You Will Do Communication with Internal Partners: Ensure clear, customer-focused information flow between Erste Digital, Erste Bank, savings banks, and internal subsidiaries. Prepare and deliver presentations, workshops, and information sessions both remotely and on site. Proactive Stakeholder Management: Stay informed about relevant topics and needs, build strong networks, and encourage customer engagement through discussions and exchange formats. Work closely with teams across different tribes within Erste Digital. Change Support: Guide initiatives and agile projects from planning through rollout and beyond. Understand the needs of various tribes and connect them with broader topics. Help improve processes within the savings bank group and contribute to shaping their digital future. Integrating Partner Perspectives: Bring in the viewpoints of partners and integrate diverse stakeholders into transformation efforts. Developing Solutions for Process Optimizations: Identify new opportunities for improvement through active engagement and creative thinking. Location This role is based in Vienna, Austria.

Entain operates worldwide in the sports betting and gaming entertainment industry. The Vienna office plays a key role, supporting various business functions and projects across the organization. Role overview The Senior BI Analyst position centers on applying analytical expertise to drive data-informed decisions. The main focus is to enhance operational efficiency and contribute to the company’s performance objectives. What you will do Work closely with teams from different functions to understand business needs and challenges Develop insights and reporting solutions that guide future strategies Support ongoing efforts to improve processes and outcomes through data analysis Collaboration This role requires frequent interaction with colleagues from multiple departments, ensuring that data solutions align with broader business goals.

Join our dynamic team as a Customer Protection Contact Center Analyst where you will leverage your bilingual skills in Dutch and English to provide exceptional support to our customers. In this role, you will be the first line of defense in ensuring customer satisfaction and safety, handling inquiries with professionalism and empathy.As a key member of our contact center, you will utilize your analytical skills to identify potential risks and uphold the integrity of our services. We are looking for passionate individuals who are eager to take on challenges and grow within our innovative company.

Lesaffre is hiring a Baking Center OCEA Technologist based in Vienna. This role centers on developing and improving baking solutions while supporting ongoing product enhancement efforts at the baking center. What you will do Create new recipes and enhance existing ones, focusing on quality and consistency. Conduct quality assessments to confirm products align with company standards. Collaborate with colleagues across departments, sharing technical expertise and helping implement effective baking practices. Role impact This position directly influences product development and customer satisfaction. By applying baking technology skills to practical challenges, the technologist helps shape Lesaffre’s offerings and supports the company’s reputation for quality.

Join Our Team as a Business Development Representative!We are seeking a dynamic and results-oriented Business Development Representative to join our team at ABA Centers of Virginia, with locations in Fairfax and Vienna, VA. This position offers a competitive base salary tailored to market standards, along with an exciting opportunity for uncapped commission payouts quarterly.About Us:ABA Centers of Virginia is the nation's leading provider of autism care, specializing in delivering high-quality Applied Behavior Analysis (ABA) therapy. Since our inception in 2020, we have rapidly expanded from a single clinic to nearly 70 operational areas across multiple states, driven by a commitment to excellence and data-driven strategies.Ranked as the 5th fastest-growing private company in America by Inc. Magazine, we pride ourselves on being founder-led and self-funded, a rarity in today's healthcare landscape. Our growth is a testament to our operational discipline, smart capital allocation, and unwavering focus on outcomes.Our Mission:Founded by a parent navigating the complexities of autism care, we are dedicated to bridging the gaps in access, consistency, and quality of treatment. Our core values are rooted in compassion, clinical excellence, and a relentless pursuit of transformative care.Recognition:Inc. 5000: 5th Fastest-Growing Private Company in AmericaFinancial Times: #1 on 'The Americas' Fastest Growing Companies'EY Entrepreneur Of The Year® U.S. OverallSouth Florida Business Journal’s Top 100 CompaniesFlorida Trend Magazine's 500 Most Influential Business LeadersInc. Best in Business, Health ServicesOpportunity for Growth:If you are a high-performing business development professional with proven experience in the healthcare sector, and you know how to effectively engage with healthcare decision-makers, we invite you to apply. This is a unique opportunity to foster growth in a company that positively impacts the lives of children with autism and their families.

Join our dynamic team at usm2 as a Requirement Analyst. We are urgently seeking skilled local candidates who can bring their expertise to our projects. As a Requirement Analyst, you will play a crucial role in understanding and analyzing business needs and translating them into functional requirements. Your contributions will help drive project success and enhance our operational efficiency.

Join usm2 as a Requirement Analyst / System Analyst, where you will play a pivotal role in bridging the gap between business needs and technology solutions. Your analytical skills will be essential in understanding user requirements, translating them into functional specifications, and ensuring that our projects meet the highest standards.In this full-time position, you will collaborate with cross-functional teams to develop innovative solutions that enhance our operational efficiency. If you are passionate about technology and have a keen eye for detail, we want to hear from you!

Core Skills: Finance, Excel, Google Sheets, Financial Forecasting, Budgeting, Cash-Flow Management, Accounting, Investor Reporting, Management Reporting, KPIs, Data Analytics Join Bitmovin, a prominent Series-C SaaS scale-up recognized for its groundbreaking video streaming technology utilized by prestigious brands such as Disney+, Discovery+, BBC, Red Bull Media House, Hulu, fuboTV, and The New York Times. We are on a mission to revolutionize the future of video streaming. “We are constantly seeking out forward-thinking individuals who want to shape the future of video… come and work with us!”Stefan Lederer, CEO At Bitmovin, we embrace cognitive diversity, recognizing its essential role in fostering a unique global culture and enabling us to develop award-winning products. We celebrate diversity in all its forms, and everyone has the opportunity to contribute to our vision for the future of video. Why Work With Us? Innovate Relentlessly: Be part of an Emmy® Award-winning company at the forefront of video technology. Global Impact: Collaborate with an international team where your contributions significantly influence our direction. The Right Balance: Experience a culture that prioritizes results while promoting personal well-being and growth. Your Mission Make a meaningful impact by: Ensuring efficient finance operations at Bitmovin, focusing on process optimization and data quality following the 80/20 principle. Co-managing the annual budgeting process and rolling forecasts, working collaboratively across departments to align with strategic objectives. Developing and maintaining SaaS-specific KPIs, analyzing trends for business performance and improvement opportunities. Overseeing liquidity planning to enhance cash flow management. Diving deep into specific business areas with teams to identify cost-saving measures and enhance efficiency. Providing timely and precise reporting to management, the board, and investors, along with insightful analyses. Partnering with the accounting team to streamline month-end and year-end closing processes and assist in financial audits. Addressing ad-hoc management requests and providing insightful financial analyses.

About the Role ServerFarm is hiring a Data Center Technician in Vienna, VA. This position focuses on maintaining the infrastructure that keeps our data centers running smoothly. The work supports both internal operations and external clients, helping ensure systems stay reliable and perform at their best.

We are seeking a skilled Requirement Analyst to join our team at usm2. This role is critical in understanding and documenting project requirements to ensure successful project execution. The ideal candidate will possess strong analytical skills, an eye for detail, and the ability to communicate effectively with stakeholders.

What to ExpectYou will take on comprehensive project leadership in the field of electrical engineering for complex data center projects.You will independently lead your project team through all project phases – with a focus on solutions, structure, and foresight.You will plan integratively across all disciplines, supported by BIM, while maintaining oversight of power supply, redundancy concepts, UPS, emergency power supply, security, and control systems.You will coordinate requirements for highly available electrical infrastructure and develop economically and technically optimal solutions.You will represent ATP professionally to clients, authorities, and specialist companies.You will work closely with architecture, structural engineering, HVAC, project supervision, and external specialists.You will help shape the ATP Green Deal with us – for sustainable, climate-neutral planning of data center buildings.

Join usm2 as a Requirement Analyst, where you will play a pivotal role in gathering and analyzing requirements to drive our projects forward. Your expertise will help streamline processes and enhance our deliverables, ensuring that our clients receive top-notch solutions.