Team Leader in Service Delivery Management

Join our dynamic team as a Team Leader in Service Delivery Management at Datacom. In this pivotal role, you will lead a team of service delivery professionals, ensuring exceptional client experiences and operational excellence. You will be responsible for driving strategic initiatives, enhancing service delivery processes, and fostering a culture of continuo…

Our MissionAt Datacom, we partner with organizations and communities throughout Australia and New Zealand to transform lives and empower businesses through innovative technology solutions.Role OverviewAs the Operations Manager, you will become an integral part of a cohesive and collaborative team that appreciates diverse work styles and is deeply committed to achieving outstanding customer outcomes. You will lead with adaptability, agility, and integrity, ensuring tactical execution while aligning with our strategic goals within the Business Process Outsourcing (BPO) Contact Centre.Key ResponsibilitiesAct as the primary operational contact, ensuring readiness and continuity of operations.Be available Monday through Saturday to meet operational needs as required.Communicate effectively with teams, manage transitions smoothly, and provide timely business updates.Make informed, comprehensive decisions and identify opportunities for improvement.Implement engagement strategies for leaders and frontline contact centre personnel.Guide and mentor Team Leaders in their professional roles and development.Monitor performance metrics, suggest enhancements, and execute action plans.Maintain effective time management and administrative processes.Ensure compliance with established SOPs and operational protocols.Proactively address queries and escalated issues.Track compliance, response times, and performance trends.Analyze data to extract insights and identify root causes of issues.Deliver performance updates and action plans to senior management.Exemplify professionalism, conduct, and leadership qualities.Conduct regular one-on-one meetings and performance evaluations.Promote a positive team culture that aligns with Datacom's values.Support the overall health and well-being of the team.Manage stakeholder relationships, both internal and external.Prepare weekly and monthly performance reports for executive review.QualificationsDemonstrated leadership experience in BPO contact centres is highly valued. Extensive knowledge of operations and support practices in a complex contact centre environment.Exceptional administrative skills with keen attention to detail, capable of developing and implementing scalable and repeatable operational processes through SOPs.High emotional intelligence and cultural sensitivity.Strong skills in stakeholder engagement and influence.Flexibility and resilience to support a 24/6 operational model while maintaining work-life balance.Strategic thinker with the ability to inspire and motivate Team Leaders.A genuine passion for coaching, development, and team engagement.

Junior Adventures Group seeks an Assistant Programme Manager for its Oxford Crescent location in Wellington. This position supports the coordination and delivery of programmes designed for children and families. Working closely with programme managers, the Assistant Programme Manager helps create engaging and well-organized activities. Key responsibilities Assist with planning and running programmes for children and families Support programme managers in daily operations Help create and maintain a positive, high-quality experience for participants Contribute ideas for activities and improvements Who will thrive in this role This role suits someone who enjoys working with children, values collaboration, and wants to help shape meaningful experiences in a supportive setting.

What does a typical day look like for you as a ServiceNow Manager?Utilize your expertise in ServiceNow modules, including ITSM, ITOM, HRSD, SPM, CSM, SecOps, and GRC.Lead workshops with clients to gather business requirements, ensuring a deep understanding of their needs, and effectively translate those requirements into actionable tasks for the development team.Create and maintain comprehensive documentation for configurations, integrations, and system processes.Offer expert guidance to clients on best practices for ServiceNow upgrades, patch management, and ongoing system maintenance.Serve as Scrum Master for ServiceNow implementation projects, guaranteeing adherence to Agile methodologies and best practices.Monitor and report on sprint progress, ensuring deliverables meet client expectations.Demonstrate strong communication and problem-solving abilities.Possess excellent interpersonal skills to collaborate with both technical and non-technical stakeholders.Build and strengthen relationships with key stakeholders, including government agencies, to establish the company as a trusted ServiceNow partner.Stay abreast of industry trends and advancements in ServiceNow technology, providing thought leadership and guidance to clients and internal teams.Mentor and develop team members, fostering a culture of growth, innovation, and collaboration.

Why Join Verifone? With over 30 years of pioneering excellence in the electronic payment technology sector, Verifone stands as a premier provider of electronic payment solutions globally. We are proud to partner with leading retailers, banks, and third-party vendors to develop and implement innovative payment solutions that enhance the customer experience worldwide. At Verifone, we foster a vibrant, diverse, and results-driven work environment where employees are empowered to excel. Our commitment to innovation and customer satisfaction propels our team as we continually strive to redefine the future of payments. Whether working on the next generation of secure payment systems or expanding electronic payments into new markets, our employees are dedicated to the success of our clients, partners, and stakeholders. We promote an in-office culture that enhances career development and business outcomes through physical co-location. Currently, hybrid work schedules are permitted, although we regularly assess our attendance policy.

Join our passionate team at BoxLunch, where music and pop culture enthusiasts come together to deliver an exceptional shopping experience for our customers. As a Part-Time Assistant Manager - Level 1, you will play a pivotal role in supporting our store leadership team to elevate customer engagement and satisfaction. Your deep knowledge of fandoms will be instrumental in training new team members, ensuring their success, and assisting management with daily operations to achieve sales targets. Be a part of a culture that celebrates diversity and creativity, while helping fellow fans find the merchandise they adore.

Join AECOM as the Group Director of Water Management, where you will lead and innovate in the realm of sustainable water solutions. This pivotal role involves strategic oversight of projects that address the pressing water challenges of our time. You will be responsible for fostering collaboration among multidisciplinary teams, driving best practices in water management, and ensuring compliance with environmental regulations.

Domino's Pizza in Wellington seeks an Assistant Manager to help oversee store operations. This role partners with the store manager to keep daily activities on track and maintain a high level of customer service. Main responsibilities Assist the store manager with daily operations and work toward sales targets Train and support team members to develop their skills and encourage teamwork Monitor inventory and supplies to ensure the store runs smoothly Uphold food safety and hygiene standards at all times Foster a welcoming environment for both staff and customers What we’re looking for Genuine interest in pizza and a focus on customer satisfaction Experience guiding and supporting a team Strong attention to detail, especially regarding food safety and store protocols

Egis Group is seeking intermediate and senior Transport Engineers and Designers to join the Wellington office. These positions play a key role in shaping transport solutions that address the changing needs of mobility. Role overview Team members contribute to the planning and design of transport infrastructure. The work involves applying analytical skills to address complex transport challenges and collaborating with colleagues to deliver solutions that support sustainability. What you will do Plan and design transport infrastructure projects Analyze and solve technical transport issues Work alongside others to develop sustainable approaches Requirements Background in transport engineering or design at an intermediate or senior level Strong analytical and problem-solving skills Interest in sustainable transport and mobility Ability to work effectively within a team What Egis Group offers Projects with a recognized leader in engineering and project management Involvement in shaping future transport networks Career growth opportunities within a respected organization

As a Delivery Director, you will spearhead the successful implementation of large-scale, multi-faceted programs and projects, frequently engaging with various vendors, stakeholders, and governance frameworks. Your role will involve providing strategic oversight, ensuring delivery assurance, and leading throughout the entire lifecycle of transformative initiatives.You will:Steer the delivery of extensive, intricate technology implementations across diverse technology solutions and sectors, including health, public services, and financial sectors.Offer strategic guidance and supervision across multiple delivery streams, guaranteeing alignment with business objectives and governance structures.Serve as a senior advisor to clients, shaping delivery strategies, program frameworks, and risk mitigation tactics.Assemble and lead high-performing delivery teams, nurturing a culture of accountability, teamwork, and continual enhancement.Effectively manage ambiguity and intricacies, addressing delivery obstacles to achieve successful results.Oversee vendor and contract management, ensuring commercial alignment and performance metrics are met.Engage with executive stakeholders, boards, and steering committees, fostering delivery confidence and transparency.Drive delivery assurance, program recovery, and independent health assessments as necessary.Contribute to business development, client relationship management, and opportunity identification.Champion delivery excellence within Deloitte by leveraging global assets, accelerators, and best practice methodologies.

Role Overview Deloitte New Zealand is seeking a Service Management Analyst in Wellington. This role focuses on improving how services are delivered and supporting smooth daily operations. Collaboration with different teams and stakeholders is central to the position, as is a commitment to maintaining high standards for client outcomes. What You Will Do Work with stakeholders to review and refine service processes Analyze current workflows to spot areas for improvement Help implement recognized service management practices Contribute to projects that shape and strengthen our service delivery What We Look For Strong analytical and problem-solving abilities Experience working with multiple teams or stakeholders Interest in service management and process optimization

Our PurposeAt Datacom, we collaborate with organizations and communities throughout Australia and New Zealand to enhance lives and empower businesses to harness technology for innovation and growth.About the PositionAs the Senior Service Delivery Manager, you will play a pivotal role in ensuring exceptional customer satisfaction by delivering high-quality services in alignment with contractual agreements. Acting as the primary contact for clients regarding the services provided, you will ensure that their expectations align with Datacom’s service standards.Your ResponsibilitiesYou will oversee governance across all service areas, including service management, incident and change management, continuous service improvement, and customer satisfaction. Additionally, you will contribute significantly to maintaining the highest level of operational service delivery. Daily tasks and governance activities will be guided by the Senior Service Delivery Manager, holding Datacom accountable for quality and customer experience.We pride ourselves on our agile approach, which allows us to adapt to the evolving needs of our customers, technology, and internal stakeholders.Your ExpertiseA strong passion for delivering outstanding service to clientsExcellent skills in building and managing customer relationships, with a strong ability to influence and persuadeCapability to drive positive outcomes by uniting people and teams to find solutionsA solid background in networking, with the ability to articulate complex networking issues to customersDemonstrated negotiation skills and commercial acumen to ensure mutually beneficial outcomesA pragmatic approach to problem-solving, adept at analyzing complex issuesAbility to establish and ensure adherence to budgets, schedules, work plans, and performance metricsProficient in networking and developing productive relationships with clients, stakeholders, and suppliersStrong consultative and planning skills, with an ability to escalate issues while maintaining a solution focusRobust financial management skillsNatural leadership abilities, facilitating frequent interactions with various stakeholders and team membersWhy Join Datacom?Datacom stands as one of the largest providers of Information Technology professional services in Australia and New Zealand, maintaining a dynamic and agile environment often missing in larger organizations. We value our people and their contributions...

Make a Significant Impact:In this pivotal role, you will play a crucial part in supporting intricate client transactions through your analytical expertise, providing strategic insights that drive decision-making. You will work collaboratively with team members, partners, and clients, while also demonstrating the capability to work independently. Your strong analytical skills and meticulous attention to detail will be essential in identifying risks and opportunities, ultimately delivering invaluable insights. This dynamic position is perfectly suited for individuals with a demonstrated history in professional services and a fervor for problem-solving. Propel your career forward by becoming a key player in our vibrant team!Your Daily Responsibilities Will Include:Engaging in a variety of projects that involve the valuation of businesses, equity interests, financial instruments, and intangible assets. Your analytical contributions will influence decisions related to transactions, tax implications, financial reporting, employee share schemes, and dispute resolution.Creating and presenting valuation models and comprehensive reports that narrate the underlying stories behind the numbers. You will evaluate value drivers, industry trends, market benchmarks, and cost of capital, while pinpointing strategic growth opportunities and capital optimization.Applying critical thinking to complex challenges, formulating clear, actionable strategies that deliver substantial impact.Mentoring junior team members, fostering their development of technical acumen and strong interpersonal skills.

Hello and welcome! Are you in search of an exciting new opportunity? Whether you're actively seeking or just browsing, you may have found your next role! We are on the lookout for a Software Development Manager to join our dynamic Mobile Engineering team based in Wellington. In this pivotal position, you will oversee the engagement and performance of our engineering team, fostering resilience and nurturing a high-performance culture. You will lead by example, empowering your team to achieve their best work. The ideal candidate will possess a robust background in technical delivery and the capability to offer expert technical guidance that influences other teams and the organization as a whole. Important: This position is located in Wellington; therefore, we welcome candidates who are open to relocation rather than remote work. Key Responsibilities: Recruit, onboard, train, and mentor a team of high-achieving developers while supporting their career growth through continuous feedback, coaching, quarterly evaluations, structured development plans, and collaborative sessions. Facilitate your team in delivering high-quality code within a trusting environment, ensuring a smooth delivery cadence and strong collaboration with stakeholders through demos, retrospectives, and blameless incident reviews. Assess the performance of our mobile application's technical architecture and embrace industry trends to enhance our offerings. Work closely with your team to manage development initiatives, provide answers to queries, and approve work outputs. Report to the Director of Software Development and engage frequently with Product Managers, Product Designers, Product Marketing Managers, and Support Specialists. Additional Responsibilities: Lead by example and engage in hands-on coding using Java, Golang, or Kotlin. Contribute to broader team goals to achieve organizational objectives, even when it involves tasks outside your defined role. Qualifications: We seek a candidate who has: Proven experience leading a team of mobile developers through successful software projects. A track record of providing technical leadership that drives project success. Strong communication skills to articulate technical concepts to both technical and non-technical stakeholders.

Join Deloitte as a Senior Salesforce Functional Consultant/Manager and leverage your expertise to help clients maximize their Salesforce investments. In this role, you will lead projects, collaborate with cross-functional teams, and guide clients through their digital transformation journeys. Your deep understanding of Salesforce solutions will enable you to provide strategic insights, ensuring optimal implementation and usage of Salesforce capabilities.

Lead with ExcellenceAs a SAP Quality Engineering / Test Programme Manager at Deloitte, you will play a pivotal role in overseeing quality management within client engagements. Your leadership will not only ensure successful project delivery but will also foster the growth of critical opportunities within our Quality Engineering practice.In this dynamic position, you will be responsible for nurturing high-performing teams, empowering them to deliver impactful results through outstanding client service.Your ImpactForge and sustain robust relationships with clients and vendors by delivering outstanding service, demonstrating market expertise, and providing innovative thought leadership.Oversee task management, budgeting, and risk assessments to ensure smooth operations within the practice.Mentor and develop high-performing teams, guiding them through transitions and continuous improvement initiatives.Create high-quality documentation that assists clients and senior stakeholders in interpreting metrics, making informed decisions, and understanding associated risks and values.Lead discussions with clients and stakeholders to navigate complex challenges, support project teams, and drive projects toward their objectives.Integrate Deloitte's Quality Engineering frameworks and industry standards to uphold superior quality and testing practices as part of core capability management.Utilize critical thinking to address business use cases in Testing, offering tailored solutions.Demonstrate a commitment to continuous learning and staying abreast of the latest methodologies and processes in the market.Manage Quality Engineering resources across our global delivery network.Provide exceptional advisory services on client engagements, focusing on testing process optimizations.

KPMG is a globally recognized leader in professional services, renowned for our unwavering commitment to trust and excellence. We empower our clients to navigate complex challenges, embrace change, and achieve sustainable growth. We seek passionate individuals who share our vision of fostering confidence and driving transformative change for our clients, our workforce, and the communities we serve. Join our dynamic and fast-paced consulting environment, where you'll have the opportunity to engage with an array of leading organizations across diverse industries. As a Management Consultant at KPMG, you will collaborate with a dedicated team to deliver strategic insights and innovative solutions that tackle intricate business challenges and stimulate growth. You'll work alongside seasoned professionals dedicated to providing exceptional services while nurturing a culture of continuous learning and professional development.

Arvida Group Limited is seeking a Clinical Manager to guide clinical operations at its Wellington location. This leadership role centers on supporting a team of healthcare professionals and maintaining high standards of care for residents. Role overview The Clinical Manager oversees daily clinical activities, ensuring all practices align with current regulations. This position also involves encouraging professional growth and a focus on continuous improvement throughout the team. What you will do Lead and support a team of healthcare providers Monitor and enhance the quality of patient care Ensure compliance with relevant healthcare regulations Promote a culture of learning and improvement Requirements Background in healthcare with experience managing clinical teams Commitment to delivering excellent patient outcomes Strong understanding of regulatory standards in healthcare settings Leadership skills to inspire and guide staff

Public Storage seeks a Self Storage Manager for its Wellington location. This role combines facility management with customer service, acting as the main point of contact for customers both in person and over the phone. The manager helps customers find storage options and responds to their questions, ensuring a positive experience from first inquiry through move-in. Key responsibilities Guide customers in choosing storage units and completing rental paperwork Keep the facility clean, organized, and safe at all times Manage daily operations, including opening and closing the site Respond to customer questions and resolve any issues quickly Support and training New team members receive training and resources to help them succeed in the role. Public Storage values professional growth and provides support for those starting a career in customer service.

Join our dynamic team as a Client Account Manager at Deloitte New Zealand, located in the vibrant city of Wellington. In this role, you will be responsible for managing client relationships, ensuring exceptional service delivery, and driving business growth. Your expertise will play a crucial role in fostering strong connections with clients, understanding their needs, and delivering tailored solutions that enhance their experience with our firm.