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Field Operations Supervisor at Serve Robotics | Vancouver

Serve RoboticsVancouver
On-site Full-time

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Experience Level

Manager

Qualifications

Ideal candidates will possess strong leadership skills, a profound understanding of operational workflows, and the ability to motivate and coach a diverse team. Experience in a technology-driven environment, particularly in robotics or logistics, is highly desirable. Effective communication and problem-solving skills are essential for this role.

About the job

At Serve Robotics, we are revolutionizing urban mobility with our innovative sidewalk robot, designed to streamline deliveries, ease traffic congestion, and enhance accessibility for local businesses.

Our fleet has been making a positive impact in cities like Los Angeles, Miami, Dallas, Atlanta, and Chicago, providing efficient commercial delivery services. We seek passionate individuals eager to transform robotic deliveries from a novel concept into a standard practice.

About Us

We are a dynamic team of technology veterans specializing in software, hardware, and design, committed to creating the future we envision. By addressing real-world challenges with robotics, machine learning, and computer vision, we prioritize an exceptional user experience. Our diverse and agile team thrives on collaboration and mutual respect to tackle complex problems.

Your Role

As the Operations Supervisor, you will lead a dedicated team responsible for facilitating commercial deliveries using our fleet of autonomous robots. Reporting directly to the Director of Operations, your primary goal will be to inspire your team and collaborate effectively with cross-functional partners through clear communication, training, coaching, performance monitoring, and recognition. You will leverage your in-depth knowledge of operational processes to ensure your team executes their responsibilities effectively and adheres to standardized methods, driving continuous process improvements for operational scalability.

Additionally, you will bridge the gap between engineering and operations, contributing to development tests and providing valuable feedback to enhance our products and services. Your multifaceted contributions will be pivotal to the organization’s success.

Key Responsibilities

  • Recruit, mentor, and develop team members within your business unit to ensure efficient, customer-focused communications with internal and external stakeholders.

  • Oversee daily operations, including management of field agents, robots, and remote operators.

  • Conduct regular one-on-ones and provide ongoing coaching and support to team members to maintain service continuity and quality.

About Serve Robotics

Serve Robotics is at the forefront of transforming urban delivery systems with our cutting-edge sidewalk robots. Our mission is to create safer, more efficient delivery solutions that support local economies while enhancing the urban experience for everyone.

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