company

Field Technical Support Engineer - Robotics

Mecka AIShenzhen
On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Experience

Qualifications

We are looking for candidates with a strong technical background in robotics, engineering, or a related field. You should possess excellent problem-solving skills and the ability to work effectively in a team-oriented environment. A hands-on approach to technical challenges and a passion for robotics are essential.

About the job

About Mecka AI

At Mecka AI, we are pioneering the data infrastructure layer for robotics and embodied AI. Our mission is to empower robotics companies and AI teams by ensuring seamless robot deployments and precise data capture. We are dedicated to making sure that our systems function reliably in real-world conditions while gathering high-quality data for training, assessment, and deployment.

Our operations take place in the field — whether in factories, laboratories, or deployment sites — where speed, dependability, and technical acumen are crucial.

The Role

We are seeking a skilled Field Technical Support Engineer located in Shenzhen to assist with robot deployments and data capture initiatives.

This position is a hands-on, on-site role. You will ensure that robots are deployed effectively, operate seamlessly, and collect high-quality data in real environments. Collaboration with customers, remote engineering teams, and teleoperation staff will be essential to maintain reliable deployments.

Responsibilities

Robot Deployment & On-Site Support

  • Assist with on-site robot deployments, pilots, and evaluations

  • Configure, calibrate, and validate robotic systems in live environments

  • Diagnose and resolve hardware, software, sensor, and networking issues in real time

  • Serve as the primary technical representative on-site during deployments

Data Capture Operations

  • Lead data capture efforts during live robot operations

  • Ensure data collection meets specified requirements and quality benchmarks

  • Oversee sensors, video feeds, and telemetry during capture sessions

  • Identify and rectify issues that may affect data quality or usability

Teleoperation & Remote Support

  • Facilitate teleoperation workflows during deployments

  • Collaborate with remote operators and engineering teams

  • Assist in setting up, testing, and monitoring teleoperation systems

  • Effectively escalate issues when necessary

Cross-Team Coordination

  • Act as the local contact point in Shenzhen

  • Relay deployment status, challenges, and solutions to remote teams

  • Document processes and maintain accurate records

About Mecka AI

Mecka AI is at the forefront of developing cutting-edge data infrastructure for the robotics and AI industries. Our innovative solutions are designed to enhance the performance and reliability of robotic systems in various applications, making us a trusted partner for leading robotics companies and AI teams.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.