About the job
About Mecka AI
At Mecka AI, we are pioneering the data infrastructure layer for robotics and embodied AI. Our mission is to empower robotics companies and AI teams by ensuring seamless robot deployments and precise data capture. We are dedicated to making sure that our systems function reliably in real-world conditions while gathering high-quality data for training, assessment, and deployment.
Our operations take place in the field — whether in factories, laboratories, or deployment sites — where speed, dependability, and technical acumen are crucial.
The Role
We are seeking a skilled Field Technical Support Engineer located in Shenzhen to assist with robot deployments and data capture initiatives.
This position is a hands-on, on-site role. You will ensure that robots are deployed effectively, operate seamlessly, and collect high-quality data in real environments. Collaboration with customers, remote engineering teams, and teleoperation staff will be essential to maintain reliable deployments.
Responsibilities
Robot Deployment & On-Site Support
Assist with on-site robot deployments, pilots, and evaluations
Configure, calibrate, and validate robotic systems in live environments
Diagnose and resolve hardware, software, sensor, and networking issues in real time
Serve as the primary technical representative on-site during deployments
Data Capture Operations
Lead data capture efforts during live robot operations
Ensure data collection meets specified requirements and quality benchmarks
Oversee sensors, video feeds, and telemetry during capture sessions
Identify and rectify issues that may affect data quality or usability
Teleoperation & Remote Support
Facilitate teleoperation workflows during deployments
Collaborate with remote operators and engineering teams
Assist in setting up, testing, and monitoring teleoperation systems
Effectively escalate issues when necessary
Cross-Team Coordination
Act as the local contact point in Shenzhen
Relay deployment status, challenges, and solutions to remote teams
Document processes and maintain accurate records

