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First Line Support Agent

EneveAssen, Drenthe, Netherlands
On-site Full-time

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Experience Level

Entry Level

Qualifications

What Do You Bring?Exceptional communication skills – you are friendly, clear, and professional. Problem-solving abilities and a proactive attitude: you take ownership. Interest in SaaS and technology – experience with ERP or cloud software is a plus. Team-oriented – you enjoy collaborating with customers and colleagues to find the best solutions. Eagerness to learn – you want to continuously develop and view changes as opportunities for improvement.

About the job

Your energy for the future starts with satisfied customers.


At Eneve, we take pride in our innovative SaaS platform designed to help organizations in the energy market operate smarter and more efficiently. As a First Line Support Agent, you will be the primary point of contact for our customers, representing both the face and voice of Eneve.

Your Responsibilities

In this role, you will ensure that customer inquiries are addressed quickly, courteously, and effectively. You will either resolve issues directly or collaborate with our specialists when necessary, taking full responsibility for timely and accurate resolutions. You will maintain oversight, communicate clearly, and ensure customers are always informed about their inquiries.

In addition to answering questions, you will play an active role in enhancing our service delivery. You will document solutions in our knowledge base, identify trends, and share insights with colleagues from Support, Customer Success, and Development. This way, you not only provide solutions today but also help our clients prepare for tomorrow.

What Will You Do?

  • Act as the main contact for customers, assisting with inquiries and incidents.

  • Carefully analyze problems and accurately document everything in our ticketing system.

  • Monitor the progress of open tickets and proactively communicate updates to customers.

  • Collaborate closely with colleagues from Support, Product, and Customer Success.

  • Test new releases and assist customers with improved functionalities.

  • Contribute to Business Process Outsourcing (BPO) by executing workflows and controls meticulously and customer-focused.

About Eneve

Eneve is a cutting-edge company that provides an innovative SaaS platform tailored for organizations in the energy sector, helping them to work more efficiently and intelligently. Our commitment to customer satisfaction is at the heart of everything we do.

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