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Fleet Response Training Program Manager

Waymo LLCMountain View, CA, US; Phoenix, AZ, US; San Francisco, CA, US
Hybrid Full-time $152K/yr - $192K/yr

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Experience Level

Manager

Qualifications

You have:10+ years of experience in documentation and training content development, with hands-on expertise in relevant methodologies, tools, and systems (e.g., LMS, Articulate, Captivate, etc.). Strong ability to drive collaboration and communication across various teams and stakeholders. Experience in managing training programs in safety-critical environments.

About the job

Waymo is a pioneering autonomous driving technology firm dedicated to establishing itself as the world’s most trusted driver. Originating from the Google Self-Driving Car Project in 2009, Waymo has been on a mission to develop the Waymo Driver—The World’s Most Experienced Driver™—aiming to enhance mobility access and significantly reduce the lives lost in traffic incidents. The Waymo Driver is not only the backbone of Waymo’s fully autonomous ride-hailing service but is also adaptable across various vehicle platforms and applications. With over ten million trips completed autonomously and more than 100 million miles driven on public roads, Waymo continues to lead the charge in autonomous vehicle technology.

Waymo Operations is committed to delivering the Waymo Driver on a global scale. Our team is at the forefront of creating the world’s first and leading autonomous fleet and operational platform. We facilitate value creation through the comprehensive deployment of the Waymo Driver, overseeing everything from component sourcing to customer management. At Waymo, we foster a collaborative culture that celebrates diversity and encourages all team members to contribute ideas that enhance our service to the communities we serve.

In this hybrid role, you will report directly to the Head of Waymo Training and Documentation.

You will:

  • Lead the development of documentation and curriculum for Waymo’s safety-critical Fleet Response Operations, including Rider Support (RS) and Waymo Roadside Assistance (WRA).
  • Promote effective collaboration with business stakeholders and vendor partners to ensure optimal learning proficiency as well as safety and compliance in complex, safety-critical environments.
  • Define the strategy and oversee the execution of training initiatives that support fleet response operations.
  • Work closely with partners and vendors to ensure compliance with training requirements, including recurrent training and safety-critical benchmarks.
  • Prioritize content development and roadmap planning for RS/WRA training needs, aligning them with company objectives.

About Waymo LLC

Waymo is at the forefront of autonomous driving technology, with a vision to create safer and more accessible mobility solutions. The company is a subsidiary of Alphabet Inc. and has been a leader in the field since its inception. Waymo's technology aims to reduce traffic fatalities and improve the quality of life through innovative transportation solutions.

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