About the role
hmgroup is hiring a Floor Manager in Bilbao. This position centers on leading the team to provide strong customer service and maintain smooth daily operations on the floor.
Role overview
The Floor Manager oversees daily activities, making sure the team delivers consistent service and that operations run efficiently. This includes monitoring staff performance and addressing any issues that arise during shifts.
Key responsibilities
- Lead and support the floor team to maintain high service standards
- Supervise daily operations and resolve operational challenges
- Ensure customer needs are met and address feedback promptly
- Manage staff schedules and coordinate tasks for efficient workflow
Requirements
- Experience managing or supervising a team in a customer-focused environment
- Strong organizational and leadership skills
- Ability to handle day-to-day operations and adapt to changing needs

