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Forward Deployed Engineer at Synthflow | Berlin

On-site Full-time

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Your Responsibilities:Lead the comprehensive implementation of Synthflow’s AI phone agent platform for enterprise customers — overseeing everything from solution design to configuration, integration, and deployment. Work closely with customer engineering, operations, and success teams to ensure that technical deployments align with business goals. Develop and maintain integrations with CRMs, telephony systems, and workflow automation tools. Identify optimization opportunities proactively, guiding customers to extract maximum value from their deployment to achieve substantial business results. Serve as the technical advocate for the customer, converting their needs into actionable insights for our engineering and product teams. Troubleshoot, resolve, and prevent technical issues, ensuring reliable performance of our systems.

About the job

At Synthflow AI, we are revolutionizing the way businesses handle communication through our no-code platform for voice AI agents. Our solutions automate phone calls across contact center operations and business process outsourcing (BPO) at scale, enabling mid-market and enterprise companies to efficiently manage routine calls, ultimately saving time and resources.

Our impact is already significant:

  • More than 5 million hours of contact center operations saved.

  • 35% increase in calls answered compared to traditional operators.

  • Handled 45 million calls with an impressive 99.9% uptime.

Supported by industry leaders such as Accel, Atlantic Labs, and Singular, and trusted by over 1,000 customers, Synthflow is at the forefront of the conversational AI movement.

Role Overview

As a Forward Deployed Engineer (FDE) at Synthflow, you will play a pivotal role in bridging our advanced technology with our clients' operational success. You will collaborate closely with enterprise clients post-sale to implement, customize, and optimize our AI phone agent solutions tailored to their specific environments.

This role demands a unique blend of technical expertise and customer-centric empathy, as you will translate complex business challenges into scalable and effective solutions. You will ensure seamless deployment, user adoption, and measurable impact, making you both a builder and a strategic partner in our clients' journeys toward maximizing the value of Synthflow’s platform.

About Synthflow AI

Synthflow AI is a pioneering no-code platform that empowers businesses to deploy voice AI agents, streamlining their communication processes. Our innovative technology is reshaping contact center operations and BPO, enabling companies to enhance efficiency and customer engagement.

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