Forward Deployed Software Engineer - Dublin

About ChalkChalk is revolutionizing the data platform landscape, enabling the future of machine learning applications. We simplify complexities and overcome latency and scalability challenges that have historically hindered ML capabilities. Our platform combines the high performance of Rust with developer-friendly tools that are a pleasure to work with. Trusted by leading companies, Chalk is instrumental in tackling issues such as preventing fraudulent credit card transactions, verifying identities, and enhancing clean energy capture. We have recently secured a $50 million Series A funding round led by Felicis.About the RoleAs a talented software engineer, you will design and implement tailored technical solutions while collaborating with our machine learning teams to enhance Chalk’s proprietary infrastructure. You will engage directly with Chalk's customers to construct efficient feature pipelines addressing challenges in healthcare, finance, and recommendation systems. This role offers you a remarkable chance to work closely with clients, gathering requirements and engineering feature pipelines that support critical applications, including cancer detection, fraud prevention, and product recommendations. Join us in-person as an early member of our high-growth startup and make a lasting impact.Your ResponsibilitiesDevelop code to implement Chalk technology for our customers and prospects, familiarizing yourself with Chalk's infrastructure to ensure optimal integration across diverse environments.Collaborate closely with our Engineering and Sales teams.Serve as the primary technical point of contact during pre-sales and post-sales processes, including customer onboarding and ongoing support.Advise customers on new product offerings as their business needs evolve.Assist in interviewing and expanding the Engineering team.

About Chalk Chalk is revolutionizing the data platform landscape, enabling the next generation of machine learning applications. We are dedicated to dismantling the complexities, latency, and scalability barriers that have historically limited ML capabilities. Our innovative platform merges the lightning-fast performance of Rust with user-friendly tools that developers adore. Major companies rely on Chalk for critical operations, including preventing fraudulent credit card transactions, identity verification, and optimizing renewable energy capture. Recently, we secured a $50 million Series A investment led by Felicis. About the Role As a talented software engineer, you will create customized technical solutions and collaborate with machine learning teams to enhance Chalk’s proprietary infrastructure. Your role will involve partnering with Chalk's clients to construct efficient feature pipelines for diverse challenges in healthcare, finance, and recommendation systems. This is an exceptional chance to work directly with clients, gathering requirements and engineering feature pipelines for use cases such as cancer detection, fraud prevention, and product recommendations. Join us as an early employee and make a significant impact within a fast-growing start-up. What You Will Do Develop and implement Chalk technology for clients and prospects, becoming proficient with Chalk's infrastructure to ensure seamless integration across various environments. Collaborate closely with our Engineering and Sales teams. Serve as the primary technical liaison during pre-sales and post-sales processes, facilitating customer onboarding and ongoing support. Advise customers on new product offerings as their business needs evolve. Participate in interviewing and expanding the Engineering team. What We’re Looking For A strong technical background with experience in software development or building machine learning models. 2+ years of professional experience in backend software engineering. Proficiency in Python and SQL. Strong collaborative skills to work effectively in teams comprised of both technical and non-technical members. Exemplary written and verbal communication, problem-solving, storytelling, and analytical abilities.

About Our TeamAt OpenAI, our Forward Deployed Engineering team collaborates with clients to transform groundbreaking research into practical production systems. We thrive at the crossroads of customer engagement and foundational platform advancement.About the RoleAs a Forward Deployed Engineer (FDE), you will spearhead intricate end-to-end deployments of cutting-edge models in partnership with our most pivotal clients. You will take ownership of the entire process, from discovery and technical scoping to system design, implementation, and production launch, working closely with customer engineering and domain experts.Your success will be measured by the adoption of production systems, the tangible impact on workflows, and feedback-driven evaluations that influence product and model trajectories. Collaboration is key, as you will interact regularly with our Product, Research, Partnerships, GRC, Security, and GTM teams.This position is based in Dublin, with a hybrid work model requiring three days in the office each week. We provide relocation assistance, and travel may be necessary up to 50% of the time.Key ResponsibilitiesLead technical delivery across various deployments from initial prototype to robust production.Develop full-stack systems that not only provide customer value but also enhance our learning processes.Integrate deeply with customer teams, grasp their requirements, and facilitate the adoption of your solutions.Define project scope, sequence deliveries efficiently, and proactively eliminate barriers.Balance trade-offs between project scope, speed, and quality; adjust plans to ensure timely delivery.Contribute directly to coding when necessary to ensure progress and clarity.Document effective working patterns in tools, playbooks, or reusable components for team use.Provide field feedback that aids Research and Product in understanding model performance and areas for improvement.Maintain team momentum through clear communication and follow-through.Ideal Candidate ProfilePossess 5+ years of engineering or technical deployment experience, including customer-facing roles.Demonstrated ability to scope and deliver complex systems in dynamic or unclear environments.Proficient in writing and reviewing production-grade code across frontend and backend, particularly in Python, JavaScript, and other relevant technologies.

OverviewLocation: Dublin, Ireland, on-siteRequirement: Bachelor’s Degree in Mathematics, Engineering, or Computer Science (completed or in final year)About WhippyWhippy is a cutting-edge AI communication platform that streamlines real business workflows through voice, SMS, chat, and APIs. We partner with telephony providers, CRMs, ATS platforms, and internal enterprise systems to empower AI agents capable of handling inbound calls, qualification flows, onboarding processes, support inquiries, and operational tasks.The RoleAs a Forward Deployed Engineering Intern, you will engage directly with enterprise deployments and contribute to production code that integrates Whippy with customer systems. Your work will straddle the realms of APIs, telephony, databases, and AI workflows. This is a hands-on role where you will build and debug live systems used by actual customers, setting the stage for potential advancement into a full-time Forward Deployed Engineer position.What You’ll Do• Develop and enhance API integrations with third-party systems (CRM, ATS, telephony, internal tools)• Create data flows connecting Whippy with external platforms• Troubleshoot production issues related to webhooks, retries, and asynchronous workflows• Optimize logging, monitoring, and visibility across deployment systems• Document integration architecture and deployment methodologies• Recognize patterns across customer implementations and suggest reusable enhancementsWhat We’re Looking For• A Bachelor’s Degree in Mathematics, Engineering, or Computer Science (completed or in final year)• Solid programming fundamentals• Experience in developing substantial software projects (internships, open source, personal projects)• Comfort with APIs and relational databases• Strong analytical skills for data flow and troubleshooting• A proactive mindset with the ability to communicate effectively in written and verbal forms

About KotaKota is revolutionizing the accessibility of insurance and retirement benefits, akin to the convenience of modern software. Our innovative offerings include the Kota Platform, the world’s first fully integrated benefits platform, and Kota Embed, which provides embedded insurance and retirement solutions for various platforms. Our mission is to make benefits and insurance more accessible and enjoyable for today’s workforce.Founded in 2022, Kota has successfully raised over €20 million from leading European tech investors such as Eurazeo, EQT Ventures, Northzone, Frontline, and notable angel investors like Romain Huet (formerly of Stripe, now OpenAI) and David Clarke (formerly of Workday). Our investors have previously supported illustrious companies including Spotify, Airbnb, Klarna, Truelayer, Snapchat, Workday, Personio, Workvivo, Pointy, Workable, and Wayflyer.About the TeamAs a member of Kota’s Forward Deployed Engineering team, you will collaborate directly with our customers, such as global payroll providers and HR platforms, to facilitate the integration of our APIs and SDKs through personalized support and insightful guidance. Our aim is to simplify complexities, enabling platforms to focus on delivering attractive benefits without the burden of outdated systems.The RoleIn the position of Forward Deployed Engineer (FDE) at Kota, you will be at the crossroads of engineering, product development, and customer success. You will engage with clients to design and implement solutions that maximize the value derived from Kota’s developer offerings. Unlike conventional engineering roles, this position emphasizes customer interaction and hands-on involvement. You will produce production-quality code, counsel partners on best practices, and influence our product roadmap through real-world integration feedback. This role is ideal for those looking to apply their technical expertise in a high-impact, customer-centric setting while transforming global benefits delivery.What You’ll DoCollaborate with customer engineering teams to integrate Kota’s SDKs and APIs into their platforms.Convert customer requirements into scalable, production-ready solutions.Enhance Kota’s product offerings by developing internal tools, writing reusable code, and identifying areas for API and SDK improvements.Work alongside Product, Engineering, and Customer Success teams to ensure successful deployments.Serve as the technical advocate for customers, shaping feedback into actionable insights for our product development.

Intercom is a pioneering AI Customer Service company dedicated to enhancing the customer experience for businesses worldwide.Our cutting-edge AI agent, Fin, represents the pinnacle of customer service technology, empowering businesses to provide exceptional, round-the-clock support. By integrating Fin with our Helpdesk, we offer a comprehensive solution known as the Intercom Customer Service Suite, which augments human support for intricate and high-touch inquiries.Since our inception in 2011, we have earned the trust of nearly 30,000 global enterprises, setting a new benchmark for customer service excellence. Our commitment to innovation, speed, and delivering unparalleled value to our clients is at the heart of what we do.What's the opportunity?Due to a surge in demand, we are seeking skilled software engineers to collaborate closely with our most strategic customers, bridging the gap between their business objectives and our AI Agent for Customer Service, Fin.As a founding Senior Forward Deployed Engineer, you will engage with our R&D team, influencing product roadmap decisions while delivering significant business outcomes for our clients. You will be instrumental in transforming how our most strategic customers scale their customer support operations. Your role will involve direct collaboration with customers and our go-to-market team to thoroughly understand their use cases, allowing you to design, build, and implement tailored solutions.If you thrive in an environment that fosters ownership, creativity, and leadership across R&D and Go-to-Market teams, then this role is perfect for you.

Intercom is a leading AI-driven Customer Service platform dedicated to empowering businesses with exceptional customer engagement capabilities.Our flagship AI agent, Fin, stands out as the most advanced customer service AI in the marketplace, enabling businesses to provide continuous, flawless customer service and significantly enhance their customer experiences. Fin integrates seamlessly with our Helpdesk, forming the comprehensive Intercom Customer Service Suite, tailored for complex inquiries that necessitate human intervention.Since our inception in 2011, we have gained the trust of nearly 30,000 businesses worldwide, setting a new benchmark in customer service. Our core values drive us to innovate relentlessly, operate swiftly, and continuously deliver exceptional value to our clients.What’s the Opportunity?In response to the increasing demand over the past six months, we are seeking skilled software engineers to work closely with our most strategic clients, bridging the gap between their business objectives and our AI agent, Fin.As a Staff Forward Deployed Engineer, you will engage directly with these clients alongside our Go-To-Market team, gaining insights into their use cases and designing, building, and implementing tailored solutions. You will operate autonomously, expected to set strategic direction, own project outcomes, and confidently represent Intercom in high-stakes client interactions. Your role will be crucial in transforming how our customers scale their support operations, yielding significant business results.Moreover, you will lead through example, acting as a force multiplier who influences product direction with field insights and helps shape the concept of Forward Deployed Engineering at Intercom.If you seek a role that offers ownership, creativity, and the opportunity to guide R&D and Go-To-Market teams in a fast-paced environment, this position is for you.What Will I Be Doing?Drive the adoption of Fin by enabling prospects to harness the power of Intercom’s AI capabilities for automated and scalable support operations.Engage deeply with strategic customers to identify their business challenges and technical needs, acting proactively to guide them towards outstanding results with Fin.Collaborate hands-on with customers' technical teams as a confident subject-matter expert, coding alongside them to drive projects to successful completion.Work closely with Sales, Success, and Product teams, actively influencing their work to ensure a seamless customer experience.

OverviewLocation: Dublin, Ireland, on-siteRequirement: Degree in Mathematics, Engineering, or Computer Science (completed or final year)About WhippyWhippy is a cutting-edge communication platform leveraging AI to streamline real business workflows across voice, SMS, chat, and APIs. Our innovative solutions interface seamlessly with telephony providers, CRMs, ATS platforms, and internal enterprise systems, empowering AI agents to manage inbound calls, qualification flows, onboarding processes, support queries, and operational tasks efficiently.The RoleAs a Forward Deployed Engineer, you will engage directly with enterprise deployments, developing and deploying production code that integrates Whippy into customer systems. Your work will span APIs, telephony, databases, and AI workflows. This is a hands-on role, distinct from research or passive internships; you will actively build and troubleshoot systems that serve live customers.What You’ll Do• Design and enhance API integrations with third-party systems (CRM, ATS, telephony, internal tools)• Create and manage data flows between Whippy and external platforms• Troubleshoot production issues involving webhooks, retries, and asynchronous workflows• Strengthen logging, monitoring, and visibility across deployment systems• Document integration architecture and deployment strategies• Recognize patterns across customer implementations and recommend reusable enhancementsWhat We’re Looking For• Bachelor's degree in Mathematics, Engineering, or Computer Science (completed or in final year)• Solid programming foundation• Experience with substantial software projects (internships, open-source contributions, personal projects)• Familiarity with APIs and relational databases• Ability to analyze data flow and potential failure modes critically• Strong sense of ownership and readiness to address real production challenges, with excellent verbal and written communication skills.

Focus Ireland is hiring a full-time, permanent Receptionist based in Dublin. This role serves as the first point of contact for customers, visitors, staff, and tradespeople, ensuring a welcoming and professional experience. The Receptionist manages a busy switchboard and supports daily front-of-house operations to help everything run smoothly. Key responsibilities Represent Focus Ireland’s mission and values in daily interactions. Work closely with various Focus Ireland services to support smooth operations. Answer incoming calls promptly and courteously, recording and forwarding accurate messages to staff. Direct individuals to external agencies when necessary. Receive and distribute deliveries to the relevant teams. Welcome and assist visitors at reception. Arrange taxi and courier bookings for staff, keeping thorough records. Manage stationery supplies for the organization. Coordinate outgoing post and maintain related records. Keep the reception area tidy and inviting at all times. Organize recycling and shredding services as required. Participate in meetings at team, section, divisional, and agency levels as needed. Take on additional duties as assigned by the Manager or Divisional Head. Requirements Experience in a receptionist or similar administrative role. Strong organizational skills and proficiency with Microsoft Office and Outlook. Ability to show initiative and seek guidance when appropriate. Proactive approach to identifying issues and suggesting solutions. Excellent interpersonal and communication skills. Comfortable managing multiple tasks and setting priorities. Confident communicating with people at all levels of the organization. Track record of building positive relationships and delivering high standards of customer care. Experience in an NGO or the homeless sector is an advantage. Focus Ireland is an equal opportunities employer.

CPM Ireland is seeking a Branding Marketing Manager based in Dublin to shape and deliver marketing strategies for Gas Networks Ireland. This position centers on leading branding efforts and crafting campaigns that strengthen the brand’s visibility and reputation in the market. Role overview The Branding Marketing Manager will guide the development of creative marketing initiatives. The role involves planning and executing campaigns designed to engage audiences and boost brand recognition. Collaboration with cross-functional teams is essential to ensure that all marketing activities align with broader business goals and maintain consistency across channels. What you will do Lead the creation and rollout of branding campaigns for Gas Networks Ireland Develop and implement marketing strategies to enhance market presence Work closely with colleagues across different teams to support unified marketing efforts Requirements Experience in branding and marketing management Strong ability to collaborate with diverse teams Skilled in developing and executing marketing campaigns

Join ServiceNow as a Forward Deployed Solution Engineer in our Applied AI team, where you will be at the forefront of delivering innovative AI solutions to our clients. In this role, you will work closely with cross-functional teams to understand customer needs, customize solutions, and ensure successful implementations. Your expertise in AI technologies and strong problem-solving skills will be crucial in driving success and enhancing customer satisfaction.

Project Worker, Greenhill's South Dublin AftercareLocation: DublinContract: Full Time, Specific Purpose ContractAs a Project Worker, you will play a vital role in the Aftercare Team, working on a 7-day rota to provide essential care and support to young individuals residing in the project as they transition towards independent living.Key Responsibilities:Engage with the overall aims and objectives of Focus Ireland, ensuring all practices uphold organizational values and standards.Create and implement personalized care plans to equip and support each resident for independent living.Offer comprehensive support to young people, covering practical self-care skills, health needs, budgeting, domestic skills, and confidence-building as they navigate their transition from care.Advocate for residents regarding housing, social work, social welfare, education, training, and legal entitlements.Collaborate with external agencies and services to address residents’ needs through appropriate referrals.Provide individualized support and key-working sessions to residents to foster their ongoing development and progression.Facilitate group work sessions for residents within the project.Participate in a 7-day rota to meet the operational requirements of the service.Help maintain high standards of hygiene and cleanliness within the project environment.Stay alert to Health, Safety, and Welfare risks in the workplace, reporting any concerns to the Line Manager or Health & Safety Representative.Keep accurate case records, statistics, and documentation, and inform the Project Leader of emerging issues in individual cases.Engage in team meetings, supervision, training, project evaluations, and collaborative efforts with other Focus Ireland services, while taking on additional duties as assigned by management.

Project Worker - PACTLocation: DublinContract: Full Time, 2 Year Fixed Term ContractAs a Project Worker at Focus Ireland, your primary responsibility will be to deliver thorough assessment and case management services to individuals facing homelessness and complex needs, including housing, medical, mental health, and addiction-related support.Key Responsibilities:Adhere to the policies and procedures of Focus Ireland, including Health & Safety and Lone Working policies.Implement Standard Operating Procedures as directed by DRHE and HSE.Incorporate Focus Ireland’s values and best practices into daily operations.Provide support and establish therapeutic relationships with clients.Collaborate effectively with partner agencies and organizations engaged in the PACT initiative.Conduct assessments for couples in Private Emergency Accommodation (PEAs) and new referrals, identifying needs for appropriate case management or external referrals.Manage a caseload of up to 15 clients, ensuring high-quality, client-centered support.Refer clients to relevant external agencies for assistance with housing, health, mental health, addiction, education, employment, legal, or social needs.Maintain accurate and timely records, including PASS entries and necessary documentation.Participate in weekly team meetings, case reviews, supervision, and the Psychological Informed Environment (PIE) model.Engage in core and role-specific training and development as agreed with your line manager.Perform additional tasks as assigned and report any health, safety, or welfare concerns to your line manager or Health & Safety representative.

Join Focus Ireland as an Accounts Assistant specializing in Payroll!Based in Dublin, this full-time and permanent position offers a competitive salary ranging from €42,589 to €45,816. You will play a crucial role in supporting our Finance Department by managing payroll processes and collaborating with various stakeholders to ensure accurate and timely payroll administration.Your Responsibilities:Administer and oversee the Softworks Time & Attendance system, including managing user access, rosters, audits, and onboarding new starters.Supervise the Continia Staff Expense App and Portal, handling user setups, expense validation, and processing ERRs.Provide backup support for payroll and accounts team members as needed.Assist in monthly payroll reconciliations and other finance-related functions.Ensure compliance with Health, Safety, and Welfare standards, promptly reporting any issues.Engage in relevant training and development activities in conjunction with the Head of Finance.Perform ad-hoc duties as assigned by the Head of Finance to help achieve departmental objectives.Collaborate effectively with your colleagues, maintaining accurate financial records.

Communications Officer, AdvocacyLocation: DublinContract Type: Full-Time, PermanentThe primary objective of this role is to play an integral part within the Communications and Advocacy teams, focusing on leading communication efforts for Focus Ireland’s Housing First service.Key Responsibilities:Assist in implementing Focus Ireland’s Housing First programme, aligning with broader objectives.Promote the positive impact of the Housing First Programme among various stakeholders such as funders, media, and community representatives.Lead the organization's response to crisis communications related to Focus Housing, especially concerning Housing First tenancies, ensuring timely and accurate information dissemination.Collaborate with the Focus Housing Property Team and Housing Support staff to foster positive relationships with tenants and communities.Engage individuals with lived experience of homelessness in projects involving media, research, and advocacy.Support the Communications team in addressing urgent media inquiries related to homelessness, as part of the crisis communication strategy.Work with front-line staff to enhance support and understanding for customer participation initiatives, particularly in crisis scenarios.Perform additional duties as needed, including database updates and reporting.Represent Focus Ireland at external events and in collaborations with other organizations.

Join Focus Ireland as a Compensation and Benefits Specialist!Location: Dublin, HybridContract: Full Time, Specific Purpose ContractThe primary objective of this role is to become an integral part of the HR Team, embodying the core values of Focus Ireland and contributing to our mission and strategic vision.Your Responsibilities:Act as the primary contact for all payroll, compensation, and benefits-related inquiries, offering timely assistance and support to People Managers and staff.Collaborate with Finance and People Managers to ensure accurate tracking, recording, and processing of payroll information for weekly and monthly payroll cycles within established deadlines.Coordinate with the Finance Payroll Officer to ensure all employees are correctly integrated into the Time & Attendance system (SoftWorks or equivalent).Generate precise payroll and compensation & benefits reports, including HR Board report inputs, monthly C&B Key Risk Indicators, employee data from SoftWorks/HRIS, sick absence reports, and parental leave arrangements.Oversee the dedicated payroll inbox, ensuring all queries are addressed promptly and professionally.Handle comprehensive pension administration, including onboarding new pension members, liaising with Finance and the pension provider, and preparing reports for pension renewals, Death in Service renewals, and quarterly audits.Organize pension information sessions and individual consultations with Focus Ireland’s pension provider.Monitor all protective leaves (sick leave, family leave, leave of absence), ensuring compliance with internal policies and legislation, while providing guidance to employees and People Managers.Assist in delivering HR workshops and refresher training on payroll processes, compensation and benefits, and protective leave for both new and existing People Managers.Lead the HR process for annual organizational salary increments and contribute to broader benchmarking, audits, and continuous improvement initiatives.Foster strong working relationships throughout the organization, advocating for best practices, supporting change, and participating in working groups, L&D programs, and other assigned tasks.Champion and uphold Focus Ireland’s values, while maintaining awareness of Health & Safety risks, demonstrating flexibility in working hours, and adapting to organizational changes and service needs.

As a Client Service Manager at CPM Ireland, you will play a pivotal role in driving client satisfaction and enhancing service delivery. Your responsibilities will include managing client relationships, ensuring effective communication, and leading a dedicated team to meet and exceed client expectations. This position offers an exciting opportunity to work closely with a renowned brand, Diageo, and contribute to its success in the off-trade market.

Learning and Development AdministratorLocation: Dublin, HybridContract: Full-Time, PermanentThe Learning and Development Administrator plays a crucial role in facilitating the administration and support of the Focus Ireland Learning and Development (L&D) programme. You will collaborate closely with the L&D team to ensure the smooth execution of various training initiatives aimed at fostering professional growth within the organization.Key Responsibilities:Assist in planning, coordinating, and delivering the Focus Ireland L&D programme, maintaining accurate records and evaluations.Coordinate and help deliver the quarterly Corporate Induction for new employees, ensuring all materials and logistics are prepared in advance.Generate detailed reports on L&D activities based on established HR performance indicators, ensuring effective communication with trainers, facilities, and learners.Support internal training groups in the timely rollout of training programmes, particularly for Under 18 services, by sharing relevant information and maintaining accurate training records.Oversee the logistics of L&D events, including trainer bookings, venue arrangements, travel, accommodation, and invoicing.Serve as a primary contact for all learning and development inquiries, providing prompt and reliable support to staff and management.Identify and implement improvements to L&D administrative processes to enhance efficiency and quality.Assist in the coordination and execution of the Focus Ireland Graduate Programme, including recruitment, induction, training, and ongoing support.Establish and nurture partnerships with third-level institutions to bolster the Graduate Programme and develop a pipeline for future talent.Contribute to the development and management of the Student Placement Programme, including internal communication strategies and support for managers in student recruitment and supervision.Operate in alignment with Focus Ireland’s objectives and values, demonstrating flexibility in response to operational needs, organizational changes, and the occasional requirement to work outside standard hours.Perform other duties as assigned, remaining vigilant regarding Health, Safety, and Welfare, and promptly escalating concerns to the line manager or Health & Safety Representative.

About ChalkChalk is at the forefront of innovation, creating a cutting-edge data platform designed to propel machine learning applications into the future. We eliminate the traditional barriers of complexity, latency, and scalability that have hindered ML capabilities. Our platform offers the performance of Rust combined with user-friendly tools that developers appreciate. Industry leaders rely on Chalk for various applications, including preventing fraudulent credit card transactions, identity verification, and optimizing clean energy utilization. Recently, we secured a $50 million Series A funding round, led by Felicis.Role OverviewIn the position of Support Engineer at Chalk, you will serve as the primary technical support specialist, ensuring that our customers enjoy outstanding experiences with our products. You will engage directly with clients in sectors such as finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their use of Chalk's platform. This role presents a unique opportunity to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a meaningful contribution to customer satisfaction and product quality.Key ResponsibilitiesDeliver prompt and effective front-line technical support to Chalk customers, diagnosing and resolving technical issues as they arise.Work collaboratively with the Engineering team to escalate and resolve complex technical problems efficiently.Cultivate a thorough understanding of our products to assist customers in maximizing their value from Chalk.Document solutions, develop knowledge-base articles, and share insights to minimize recurring issues.Identify and recommend improvements to enhance product reliability, usability, and customer satisfaction.QualificationsA solid technical background with experience in technical support or software engineering.Proficiency in programming languages such as Python and SQL.Excellent troubleshooting, analytical, and problem-solving abilities.Exceptional written and verbal communication skills.Ability to collaborate effectively with both technical and non-technical teams.Previous experience in customer-facing technical roles is highly preferred.Bachelor's degree in Computer Science or a related field is required.