About the job
At Coram AI, we are revolutionizing modern video security through our innovative cloud-native platform. Utilizing advanced computer vision and artificial intelligence, our solution empowers businesses to enhance safety, make informed decisions, and operate efficiently, featuring real-time alerts, effortless clip sharing, and comprehensive multi-site visibility.
As a member of our dynamic and agile team, you will find an environment that prioritizes clarity, craftsmanship, and impactful contributions. Every voice matters here, and each individual plays a vital role in shaping how AI can foster a safer, more connected world.
Your Role:
As the Founding Customer Experience Engineer, you will be at the forefront of customer support, managing and resolving inquiries via Intercom and email. You will engage in troubleshooting across devices, networks, and backend systems, providing clear and thorough context to the engineering team when escalation is necessary.
Your early success will be measured by your ability to effectively manage multiple active cases, meet service level agreement (SLA) targets, and ensure that no issues are overlooked.
In addition to resolving tickets, you will be instrumental in enhancing and automating our support processes by contributing to documentation, workflows, and AI-powered tools. This role has the potential to evolve from operational management to leading the support function as we grow.

