About the job
Join our vibrant team at Teleperformance Spain in the heart of Barcelona and dive into an exhilarating project!
Role Overview
As a Co-Host Onboarding Specialist, you will play a pivotal role within our sales team. Your main responsibility is to identify and recruit elite hosts to become co-hosts, local professionals who assist property owners in monetizing their homes. By leveraging your sales skills, building relationships, and applying your market knowledge, you will enhance the growth of a dependable co-host community that improves overall quality and service.
To excel in this role, you must be a driven, results-oriented candidate who is enthusiastic about shaping the future of travel and property management.
Key Responsibilities:
Co-Host Acquisition and Relationship Building
- Identify and engage potential co-hosts in key strategic areas.
- Utilize multi-channel outreach (including email and phone) to inform prospects about the program’s advantages and market insights.
- Establish strong rapport and trust with decision-makers and key stakeholders.
- Deliver customized pitches and solutions to potential co-hosts, guiding them through the sign-up and onboarding process.
Co-Host Network Growth
- Evaluate potential pairings for local hosts and co-hosts based on their requirements.
- Assist in the sign-up process for the co-host program.
Pipeline Management
- Leverage Salesforce and other internal tools to manage leads, monitor progress, and streamline client workflows.
- Consistently meet or surpass individual outreach goals and engagement KPIs.
- Provide regular updates and insights based on market feedback and client interactions.
Collaboration and Continuous Improvement
- Actively promote the Voice of the Customer (VoC) to discover opportunities for account growth and product/process enhancements.
- Work collaboratively with territorial sales teams, program managers, and internal stakeholders to achieve team and company objectives, refining best practices for outstanding results.
- Stay informed about industry trends and utilize new tools to maximize client success.
- Engage in ongoing training, personal development, and knowledge sharing.
Requirements
- 1-2 years of demonstrated experience in Customer Success, Account Management, or a related client-facing role.
- BA/BS degree or equivalent practical experience.
- C2 level proficiency in French and a proficient level of English.
- Exceptional communication, relationship-building, and problem-solving abilities.
- Proven track record of surpassing sales targets.
