Front Desk Administrator at Urban Compass | Chicago

Note: This is a full-time, in-office position located at our @properties office in Chicago, IL.

As a Front Desk Administrator, you will be the first point of contact for clients and visitors. You will operate a multiline telephone system to manage incoming calls, warmly greet visitors, and ensure they are directed to the appropriate personnel. Your support to the office staff will include the following responsibilities:

• Welcoming on-site visitors, assessing their needs, and notifying the relevant personnel.
• Handling incoming calls, clarifying the purpose of the call, and redirecting to the suitable department.
• Providing accurate information about the organization, including directions and inquiries as necessary.
• Conducting basic searches, updates, and audits in the Multiple Listing Service (MLS).
• Working on designated projects assigned weekly, monthly, and quarterly.
• Creating and maintaining recruitment packets, listing and buyer packets, and managing form drawers.
• Organizing and upkeeping schedules.
• Supporting agents by addressing their inquiries and providing training related to technology and office procedures. Guiding agents to the correct department when required.
• Receiving, sorting, and routing mail, as well as communicating with the messenger service for inter-office deliveries.
• Maintaining fax machines, assisting users, and processing incoming faxes.
• Performing various clerical tasks, including maintaining files, photocopying, scanning, and collating.
• Ordering office and kitchen supplies as needed.
• Conducting daily cleaning tasks throughout the office, including kitchen and restroom maintenance.
• Restocking supplies and managing weekly inventory.
• Completing other assigned duties and projects as necessary.