Front Office Service Manager

Are you a skilled problem-solver with extensive experience in software development, particularly in Front End Development? If you’re eager to join a dynamic team that leverages technology to drive positive change, this opportunity may be your perfect fit.Our client is a rapidly expanding non-profit social enterprise with a presence in the Netherlands, Portugal, South Africa, India, Kenya, and Ethiopia. They specialize in creating digital platforms that inspire users, especially young women and adolescent girls, to make empowered health choices. By collaborating closely with local communities, they utilize strategic nudges like reminders, discounts, and reward points to motivate users to access essential health products and services.The work environment is vibrant, with open spaces filled with enthusiastic international colleagues. Whether you are based in our main office in Nairobi, the burgeoning office in South Africa, or working remotely, you will find a youthful, global, and dynamic culture. Our atmosphere is fast-paced, informal, and welcoming.As the Frontend Developer Team Lead, your role will encompass both managerial responsibilities and hands-on software development to ensure our platform's success.You will be tasked with coordinating the frontend development team's projects and actively collaborating on cross-team initiatives.Furthermore, you will oversee the maintenance and enhancement of our software platform, ensuring that it remains secure and functional while incorporating new features. Your expertise in software engineering principles will guide the design, development, maintenance, testing, and evaluation processes.

Join Ajua as a Senior Product Engineer and play a pivotal role in creating exceptional SaaS products that empower businesses across Africa and beyond. You will be instrumental in enhancing various components of the Ajua product suite, ensuring they significantly impact our clients' success.Key Responsibilities:Direct the development of Ajua’s product suite towards a comprehensive Integrated Customer Experience Platform, leading MVP launches and subsequent enhancements.Guide a dynamic team of engineers and designers through agile methodologies, fostering collaboration and innovation.Ensure the Ajua platform remains stable, reliable, and user-friendly while continually optimizing performance.Design and mentor in product architecture and design, challenging the status quo for excellence.Conduct qualitative and quantitative research to identify customer challenges, developing solutions that are prototyped, iterated, and launched effectively.Create intuitive, feature-rich customer experiences that exceed Ajua clients' expectations.Take ownership of product features from inception through to launch and user engagement.Manage your workload efficiently within tight deadlines to maximize impact.Collaborate with Data Scientists to introduce valuable features that enhance our offering.Partner with Operations to streamline solutions and boost service reliability.Thoroughly analyze requirements and devise solutions that address genuine customer pain points.Conduct rigorous testing and unit testing to deliver high-quality outcomes.Continuously enhance your technical skills and knowledge while fostering team growth.Document development processes and outcomes meticulously.

Cross Border Talents is seeking a skilled Back-End Scala Developer to join our client's innovative team based in Portugal.Are you a creative problem-solver with a solid foundation in software development? Do you aspire to contribute positively through technology?If so, this opportunity may be the perfect fit for you!Our client is a rapidly expanding non-profit social enterprise with locations in the Netherlands, Portugal, South Africa, India, Kenya, and Ethiopia. They are dedicated to developing digital platforms that inspire primarily young women and adolescent girls to make positive life choices. Collaborating closely with local communities, they employ strategies such as reminders, discounts, and reward points to promote access to health products and services.The work environment is vibrant and dynamic, with open spaces filled with enthusiastic international colleagues. Whether you are based in our Nairobi office, our expanding South African branch, or working remotely, you will find a youthful and globally-minded culture. Our atmosphere is fast-paced, informal, and welcoming.

Join our dynamic team at rhg as a Front Office Service Manager. In this pivotal role, you will oversee the front office operations, ensuring exceptional service delivery and guest satisfaction. Your leadership will be crucial in managing staff, optimizing processes, and enhancing the overall guest experience.

As a Lead Product Designer at Ajua, you will collaborate with cross-functional teams and customers to transform insights into innovative and engaging products. This role demands exceptional leadership capabilities and a strong aptitude for executing a creative vision.Key Responsibilities:Define design requirements informed by internal team insights and user research.Spot and propose new opportunities for product enhancements.Evaluate how new products address market demands and consumer desires.Keep abreast of evolving industry trends and market dynamics.Collaborate with design team members to ensure seamless and accurate communication.Adapt and refine existing designs to align with shifting customer preferences.Work closely with product engineers to recommend product and process improvements.Present product design concepts to cross-functional teams and senior executives.Champion a strong design culture across the organization.

Join our innovative team at the Education Development Center as an Artificial Intelligence Lead. In this role, you will spearhead AI initiatives that enhance educational outcomes through cutting-edge technology. You will lead a team of talented professionals, driving projects that leverage artificial intelligence to transform learning experiences.Your expertise will guide the development and implementation of AI strategies, ensuring alignment with our mission to improve education worldwide. This is an exciting opportunity to influence the future of education through technology.

Speechify’s mission: make sure reading never stands in the way of learning. Over 50 million people use our text-to-speech tools to turn PDFs, books, Google Docs, news stories, and websites into audio. Users read faster, remember more, and learn better. Our products span iOS, Android, Mac, a Chrome Extension, and a Web App. Recent recognition includes Google’s Chrome Extension of the Year and Apple’s 2025 Design Award for Inclusivity. Our fully remote team includes nearly 200 people worldwide. Engineers, AI researchers, and alumni from companies like Amazon, Microsoft, Google, Stripe, Vercel, and Bolt work together to build and improve Speechify’s suite. Role Overview: Tech Lead for Android Core Product Speechify’s Android app is growing quickly. We’re looking for a Tech Lead in Nairobi to guide new initiatives, support our expanding user base, and drive product innovation. This role calls for strategic thinking, a hands-on approach to product quality, and a genuine interest in building standout user experiences. We keep our structure flat, so leadership comes from technical skill and consistent results. Strong work ethic, clear communication, and a drive to compete matter here. What You Will Do Lead development of major Android features, partnering with design to deliver high-quality releases. Help shape the direction of the Android team, including strategy and new initiatives. Monitor, maintain, and improve reliability metrics for core features. Work cross-functionally with Product, Design, and Engineering teams. Review pull requests and support fellow engineers. Troubleshoot critical issues and adapt to unexpected challenges. Interview Process Expect several technical assessments. We aim to finish the process within one week.

About Speechify Speechify builds text-to-speech tools that help over 50 million people worldwide turn written content into audio. From PDFs and books to Google Docs, news articles, and websites, users can listen instead of read. The product lineup includes a top-rated iOS app, Android app, Mac app, Chrome extension, and web app. Speechify has earned recognition from Google as Chrome Extension of the Year and from Apple as App of the Day. Team and Culture The team is fully remote and distributed across the globe, with close to 200 professionals. Engineers, AI researchers, and experienced hires from companies like Amazon, Microsoft, and Google work together without any physical offices. This diverse group values innovation and collaboration in a flat organizational structure, where leadership comes from technical skill and consistent impact. Role Overview: Tech Lead - Web Core Product & Chrome Extension This role calls for a strategic thinker who enjoys building products and shaping user experiences. The ideal candidate brings a strong background in product development, a history of delivering high-quality user experiences, and thrives when solving challenges quickly. Clear communication, a strong work ethic, and drive are key to success here. Interview Process The hiring process is efficient: several technical interviews are scheduled and typically completed within one week. Location This position is based in Nairobi, Kenya, though the team works remotely.

About One Acre FundSince its inception in 2006, One Acre Fund has empowered over 5.5 million smallholder farmers, enhancing their productivity and livelihoods. Operating across nine countries, which are home to two-thirds of Africa's farmers, we deliver essential agricultural resources such as high-quality farm supplies, tree seedlings, accessible credit, and modern agronomic training. Our innovative model helps farmers boost their income and assets by more than 35% on supported land, while also fostering long-term resilience. Our dedicated team of over 9,000 full-time staff hails from various backgrounds and professions, committed to driving agricultural change. To learn more about our mission, check out our Why Work Here blog post.About the RoleWe are in search of a seasoned Internal Audit Lead to spearhead our audit initiatives in Kenya. This role is perfect for a professional with substantial experience in internal auditing and team leadership, ideally within a processing, retail, or multi-location context.As the Lead Auditor, you will oversee a country-based audit team, formulate and execute audit plans, identify and mitigate risks, and serve as a trusted advisor to local leadership. This pivotal role demands close collaboration with country leadership and various stakeholders.Your base will be in Kenya, with some regional travel required, reporting directly to the Internal Audit Manager.Key ResponsibilitiesStrategic Audit LeadershipDevelop and implement the annual audit plan for your team and country.Identify and evaluate audit risks and devise appropriate audit responses.Oversee audit activities within budgetary constraints, ensuring timely execution.Engagement and ReportingFacilitate regular risk discussions with department heads and division leaders.Present findings and risk assessments to the Board and senior management.Ensure accountability for audit findings and oversee their resolution by management.Leadership & DevelopmentLead and mentor a team of in-country auditors.Design and implement customized learning and development initiatives based on local risk profiles and audit strategies.Drive team performance by establishing and monitoring achievable goals.Audit ExcellenceEnsure the highest audit standards are maintained throughout the audit process.

We are seeking a skilled Platform Engineer to join our dynamic team at Ajua. The ideal candidate will possess the following abilities:Ensure the continuous uptime, performance, stability, and scalability of Ajua’s platform.Collaborate with peers to design, mentor, and refine system architecture and design.Build, maintain, and scale a top-tier public API.Create robust and extensible solutions based on feature requests.Hands-on experience with data processing technologies such as Kafka, Hadoop, and Spark.Work alongside Data Scientists to craft valuable, feature-rich applications.Collaborate with Database Administrators to develop ETL processes and Data Warehouse systems.Partner with Operations to automate processes and enhance service reliability.Familiarity with Machine Learning applications and large-scale data repositories for business intelligence; experience in App development is a plus.Monitor all production systems related to the platform closely.Be available for periodic on-call duties.Thoroughly analyze requirements and propose solutions that effectively address customer pain points.Conduct testing and unit testing to ensure the delivery of high-quality work.Continuously acquire technical skills and knowledge, supporting team development.Maintain comprehensive documentation of development work completed.

At Ajua, exceptional customer experience is at the heart of our mission, and we are seeking a dedicated Customer Success Engineer to deliver a top-tier experience across all our products.The ideal candidate will provide both onsite and remote engineering support, managing the entire lifecycle of incidents and problems to enhance customer satisfaction with Ajua’s offerings. This role demands close collaboration with various teams across all levels of technical support and engineering.Key Responsibilities:Act as a level-two support engineer for production services deployed at customer locations, along with centrally managed services.Implement and maintain monitoring systems at client premises, coordinating with service desk personnel to ensure optimal service uptime.Compile and present service reports, including insights and implementation plans for service improvement.Lead service improvement initiatives that involve customer engagement.Gather and document requirements during the project discovery phase to ensure a smooth delivery process.Convert gathered requirements into comprehensive technical design documents, including Product Definition, High-Level Design, and Low-Level Design documents.Draft technical proposals for various projects.Support sales calls where technical aspects of projects require clear explanations to customers.Deliver on the various technical facets of the Ajua Delivery Model.Foster and maintain strong technical relationships with customers' engineering and business management teams.Assist in reporting requirements as they arise with customers.Develop and engineer support tools to enhance Ajua’s products and services.

Cross Border Talents is seeking a Principal Java Engineer to join our client's team in Portugal. Are you a skilled problem-solver with a solid foundation in software development? Do you aspire to be part of a forward-thinking team that leverages technology to drive positive change?If so, this opportunity could be the perfect fit for you!Our client, a rapidly expanding non-profit social enterprise, operates in the Netherlands, Portugal, South Africa, India, Kenya, and Ethiopia. They specialize in creating digital platforms designed to inspire users—especially young women and adolescent girls—to make beneficial lifestyle choices. By collaborating with local communities, they implement strategies such as reminders, discounts, and reward points to motivate users to access and utilize health products and services.All of their offices are modern, open environments filled with passionate, international colleagues. Whether you're working from our bustling Nairobi office, the rapidly growing South Africa branch, or remotely, our team is youthful, and our culture is vibrant and dynamic. We pride ourselves on a fast-paced, informal, and friendly work atmosphere.Your Role:As the Principal Engineer, you will be responsible for developing and maintaining the software that powers our systems. You will provide guidance on software implementation and delivery while ensuring adherence to technical principles and standards across teams.Your key responsibilities will include:Influencing and implementing software engineering principles in the design, development, maintenance, testing, and evaluation of our software.Collaborating closely with architects and engineering teams to enhance and expand features on our software platform.Utilizing your coding expertise to mentor and coach fellow engineers on complex challenges.

Key Responsibilities:1. Drive the growth of the aftermarket business across various regions within the African territory.2. Address and resolve complaints from customers and dealers, including fault identification and correction.3. Troubleshoot and resolve issues regarding the installation and operation of chillers, packaged units, ducted split systems, and HVAC systems.4. Perform preventive, corrective, and breakdown maintenance on HVAC equipment and systems.5. Select appropriate replacement parts and manage the requisition of spare parts and consumables in accordance with company protocols for repairs and maintenance.6. Regularly maintain and update customer databases, service reports, and equipment maintenance history.7. Provide technical support and troubleshooting assistance.8. Conduct service training programs for service engineers and technicians representing distributors.9. Advise customers on repair options, including cost estimates, and recommend preventive maintenance strategies.10. Prepare quotes and execute service jobs efficiently.11. Respond promptly to emergency situations outside of regular hours to address immediate safety concerns.12. Assist customers in starting up and commissioning supplied equipment.13. Offer telephone and email support to customers for equipment startup or troubleshooting issues.

Role overview talentsafari is seeking a Machine Learning Engineer based in Nairobi. The position centers on developing and improving machine learning models that solve practical business challenges. Success in this role depends on working closely with colleagues from a variety of departments. What you will do Design and implement machine learning algorithms tailored to business needs Collaborate with teams throughout the company to gather requirements and deliver model-driven solutions Optimize models for greater accuracy, stronger performance, and better scalability

Role overview Speechify is looking for an iOS Core Product Software Engineer in Nairobi, Kenya. This role centers on developing and enhancing iOS applications that support Speechify’s product experience. What you will do Collaborate with fellow engineers to design and build new features for iOS apps Work on improving app performance and reliability over time Influence the user experience by making careful technical choices Location This position is based in Nairobi, Kenya.

The Tier 3 NOC Engineer at distro plays a key role in maintaining the stability and performance of network infrastructure. This Nairobi-based position covers 24/7 monitoring, incident response, escalation management, and advanced troubleshooting. The engineer works closely with cross-functional teams and ensures service level agreements (SLAs) are met. Network Monitoring and Performance Monitor network infrastructure using SolarWinds, PRTG, Nagios, Zabbix, and the in-house Cosmos system. Track bandwidth, latency, packet loss, and other key performance indicators. Set and maintain monitoring thresholds, alerting policies, and SLA targets. Incident and Problem Management Respond to alerts and outages within SLA timelines. Handle triage, diagnosis, and manage incidents through resolution. Perform root cause analysis and document findings for future reference. Identify trends and recommend preventive actions. Escalation Management Act as the main escalation point for Tier 1 and Tier 2 support teams. Escalate advanced technical issues to Tier 4 engineers or specialized teams as needed. Coordinate vendor support and lead bridge calls during major incidents. Facilitate communication among technical teams, management, and stakeholders. Network Operations and Maintenance Apply firmware updates, patches, and configuration changes. Configure routers, switches, firewalls, load balancers, and wireless controllers. Set up VLANs, access control policies, and VPNs. Carry out change management and maintenance tasks. Troubleshooting and Support Resolve issues across LAN, WAN, MPLS, SD-WAN, and wireless networks. Troubleshoot protocols such as BGP, OSPF, EIGRP, and STP. Analyze network traffic using Wireshark and tcpdump. Address DNS, DHCP, firewall, NAT, and VoIP issues. Handle SSID requests, conference room issues, and special support requests. Field Technician Coordination and Dispatch Coordinate dispatches for PMS troubleshooting and connectivity issues with field technicians. Conduct WiFi site surveys, coverage assessments, and wireless optimization. Oversee third-party vendor troubleshooting for video, VoIP, and conference room technology. Manage onsite troubleshooting and vendor escalations. Documentation and Collaboration Maintain current network documentation, topology diagrams, and standard operating procedures. Prepare post-incident and root cause analysis reports. Participate in capacity planning and ongoing improvement projects. Collaborate with engineering, logistics, equipment teams, and third-party vendors to integrate new technologies.

About ShareAt Share, we are revolutionizing the Internet Service Provider landscape in Africa by creating a cutting-edge, fully automated software-defined network. Our innovative approach integrates fiber, wireless technologies, and intelligent routing into a cohesive ecosystem that empowers ISPs to thrive.About the RoleWe are in search of a Lead Systems Engineer to take charge of the compute, storage, and platform infrastructure that powers our network. You will be instrumental in developing systems that facilitate automated provisioning, AI-enhanced network operations, and real-time telemetry across various markets. This role offers the opportunity to work on greenfield projects, where you will make critical decisions regarding database management, service deployment, and intelligent automation instrumentation. If you are passionate about leveraging AI for network optimization and eager to construct adaptive infrastructure, this position is tailored for you.Key ResponsibilitiesPlatform InfrastructureDesign and implement virtualization platforms (Proxmox, KVM) across distributed Points of Presence (PoPs).Oversee Kubernetes clusters for platform services and microservices deployment.Architect scalable storage systems (Ceph, ZFS, TrueNAS) for network telemetry and operational data.Develop and maintain AAA infrastructure (FreeRADIUS with Percona MySQL cluster) handling thousands of concurrent users.Implement essential services: DNS, NTP, syslog, DHCP, and IPAM.Database & Data SystemsDeploy and fine-tune time-series databases (TimescaleDB, InfluxDB) for scalable network metrics.Design data pipelines that support AI/ML models for network automation.Establish backup, replication, and disaster recovery plans.Create unified data architectures connecting physical infrastructure (fiber, devices, PoPs) with logical network states (IP allocations, routing, VLANs) and operational telemetry into usable systems.Develop data pipelines that link network events to billing and SLA compensation processes.AI-Driven Network OperationsConstruct the telemetry and observability stack that empowers intelligent network operations, enabling proactive management and optimization.

Role Overview Hudson Manpower is hiring a Mechanical Design Engineer focused on Distribution Transformers for a position based in Saudi Arabia. This role requires hands-on experience designing transformers up to 5 MVA, 33 kV class. The position supports both engineering and production teams, with a strong emphasis on technical accuracy and collaboration. Location Saudi Arabia Main Responsibilities Design and develop distribution transformers up to 5 MVA, 33 kV class. Create and review detailed engineering and fabrication drawings, as well as Bills of Materials (BOM). Prepare and evaluate technical submittals for projects. Work closely with teams across Production, Sales, Purchasing, Quality Assurance, suppliers, and customers. Complete drafting and design assignments on schedule, aligning with production and project deadlines. Support manufacturing and fabrication processes as needed. Promote new design approaches and contribute to ongoing improvement efforts. Follow all quality, safety, and environmental standards throughout project work.

Speechify builds technology that turns written content into audio, helping over 50 million users learn and access information in new ways. Our text-to-speech tools work with PDFs, books, Google Docs, news articles, and websites, making reading more accessible and efficient. Our suite of products spans iOS, Android, Mac, and Chrome. Speechify has earned recognition from Google as Chrome Extension of the Year and received Apple’s 2025 Design Award for Inclusivity. The team at Speechify is fully distributed, with nearly 200 professionals worldwide. Members include frontend and backend engineers, AI research scientists, and leaders from companies such as Amazon, Microsoft, and Google, plus alumni from Stanford and startups like Stripe and Vercel. There is no central office; everyone works remotely. Role Overview The Data team within Speechify’s AI division is seeking a Software Engineer focused on Data Infrastructure & Acquisition. This position centers on managing and improving the systems that collect and prepare data for model training. The team’s mission is to assemble large-scale, high-quality datasets efficiently and cost-effectively, combining infrastructure, engineering, and research expertise. What You Will Do Find and secure new sources of audio data, then integrate them into the data ingestion pipeline. Maintain and improve the cloud infrastructure for the ingestion pipeline, which runs on Google Cloud Platform and uses Terraform for management. Partner with Scientists to optimize cost, throughput, and data quality, enabling richer datasets at scale for next-generation models. Work with the AI team and company leadership to shape the dataset roadmap for both consumer and enterprise product development. Location This role is based in Nairobi, Kenya, as part of Speechify’s distributed team.