Front Office Service Manager

At Careers Activate Talent, we are dedicated to providing expert operations and supply chain advisory services tailored for beauty brands aiming to scale with precision and dependability. Our partnerships with high-growth consumer brands focus on enhancing operational infrastructure, optimizing margin performance, and ensuring reliable product availability.T…

Operational Strategy & Leadership:Lead the development and execution of operational strategies aimed at driving the company's growth and achieving its objectives. Inspire and guide the operations team, cultivating a culture of excellence and continuous improvement.Process Improvement:Identify opportunities for process enhancements to boost operational efficiency and effectiveness. Leverage data and analytics to monitor performance metrics and inform decision-making.Resource Management:Supervise resource allocation, encompassing staffing, equipment, and materials, to ensure optimal utilization. Foster strong relationships with suppliers and vendors, negotiating contracts and ensuring timely delivery of goods and services.Logistics & Supply Chain:Oversee logistics and supply chain operations to guarantee timely and cost-effective product delivery. Implement best practices in inventory management to minimize costs and maximize efficiency.Compliance & Risk Management:Ensure adherence to industry regulations, safety standards, and company policies. Proactively identify and mitigate operational risks, implementing corrective actions as necessary.Facility Management:Manage the maintenance and operation of company facilities to ensure a safe and productive work environment. Collaborate with facility management teams to address operational issues effectively.Customer Service & Support:Work closely with the sales manager to maintain high levels of customer satisfaction by overseeing customer service operations and resolving any issues. Implement customer feedback mechanisms to enhance service delivery.Budgeting & Financial Management:Develop and manage operational budgets, ensuring financial targets are met while optimizing resource allocation.

About KuundaKuunda is a pioneering B2B embedded digital financial company dedicated to providing liquidity solutions for the informal sector through advanced liquidity APIs and proprietary credit scoring algorithms. Our expertise lies in delivering real-time, transaction-based lending solutions that empower agent networks, small businesses, and consumers with essential access to liquidity products and services, fostering sustainable economic productivity.Meet Our TeamOur diverse team boasts extensive experience in implementing intricate financial services across various markets. With over 20 years of combined expertise in 17 African countries, Pakistan, and Indonesia, we operate as a hybrid workforce, collaborating from partner offices and our operational hubs located in Cape Town and Nairobi. Our multicultural team is united by a shared passion for innovation and a commitment to shaping the future of microfinance.Role OverviewWe are seeking a dynamic Regional Operations Manager with a keen business acumen and an entrepreneurial mindset. The ideal candidate will possess a solid operational background, an innovative approach to problem-solving, and a robust network within the digital financial services sector across Africa. This role demands a leader who can integrate strategic insights with practical operational execution.As the Regional Operations Manager, you will be responsible for establishing and achieving operational objectives for Kuunda in Africa, overseeing P&L management, product performance, and revenue growth in alignment with the overall Kuunda Group strategy. You will act as the regional representative for Kuunda, engaging stakeholders, building relationships, and ensuring compliance with local regulations while managing partnerships and implementing product offerings with the support of the Group Shared Services team.The successful candidate will demonstrate effective leadership skills, capable of coaching and managing in-country teams to meet established goals within specified timelines.Key ResponsibilitiesReporting to the Africa Operations Director, the Regional Operations Manager will:Steer Regional Operations & Financial PerformanceExecute the strategy for the company...

Join Our Team!At Bolt, we believe that our operations are driven by our exceptional people. We are in search of a strategic and results-oriented Regional Domain Manager for Driver Operations to oversee Bolt's Driver Operations across various markets in the region. This role focuses on execution and accountability for the rollout and impact of central Driver Operations initiatives at the regional level.About UsBolt is one of the fastest-growing tech companies in Europe and Africa, serving over 200 million customers across 50+ countries. Our success is attributed to our dedicated team members.We pride ourselves on fostering an inclusive environment where everyone feels welcome, regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability. Our mission is to create cities designed for people, not cars, and we invite you to be part of this important journey.Role OverviewYour key responsibility will be to ensure the successful execution of central programs related to Driver Acquisition, Engagement, Rewards & Loyalty, Quality, Experience, and Community Engagement within your region. You will gather structured market insights and feedback for central teams, ensuring that global programs are tailored with real market context.As the accountable owner for regional Driver Domain KPIs, you will drive markets to meet their OKRs, eliminate obstacles, and create alignment between local and central teams. This impactful role is ideal for someone who excels at driving results and holding teams accountable.

Join Our Growing Team! At Bolt, our operations are driven by our exceptional people! We are in search of a strategic and impact-oriented Regional Domain Manager - Rider Operations to spearhead our Riders Operations across various markets within the region. This role is execution-focused, with direct accountability for the successful rollout and impact of central Riders Operations initiatives at the regional level.About UsWith over 200 million customers across more than 50 countries, Bolt is recognized as one of the fastest-growing tech companies in Europe and Africa. Our success is attributed to our dedicated team members.We are committed to fostering an inclusive environment where everyone is welcome, regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability.Our mission is to transform cities for people, not cars, and we need your expertise to help us achieve this vision!About the RoleYour role will involve ensuring that every central program—including Airports, Venues, Categories, Scheduled Rides, B2G, and Rider Engagement—is executed to perfection in your region. You will provide structured market insights and feedback to central teams, ensuring global programs are developed with real market context.As the owner of regional Rider Domain KPIs, you will guarantee markets meet their OKRs, eliminate obstacles, and establish clear alignment between local and central teams. This high-impact position is ideal for someone who excels at driving results and holding both local and central teams accountable.Main Responsibilities:Lead the end-to-end execution of global Riders Operations initiatives in the region, ensuring that each program achieves its targets.Translate global frameworks into actionable plans for local markets, with defined accountability and timelines.Monitor program delivery, promptly escalating any blockers and ensuring necessary pivots or interventions are applied without delay.Interpret central Riders Operations strategy into actionable regional priorities, maintaining consistency and scalability across markets.Provide structured feedback and insights to enhance future initiatives and strategies.

Role overview Digital Divide Data seeks an Operations Manager in Nairobi to lead projects in machine learning, autonomous vehicles, and advanced driver-assistance systems (ADAS). This role centers on guiding teams and ensuring smooth project delivery within these technology areas. What you will do Direct daily operations for projects involving machine learning and autonomous vehicle technologies Manage project teams and coordinate work across different departments Assist with integrating new technologies into current processes The team Join colleagues who focus on advancing mobility and technology. The group values collaboration and practical approaches while developing systems that support the future of transportation.

Oversee daily operations within the hospitality sector to ensure high-quality service delivery.Manage the welcome, farewell, accompaniment, lounge, fast track, and loyalty program services for passengers, strictly adhering to established protocols to maximize customer satisfaction.Develop and implement daily work plans for staff to maintain seamless service provision.Ensure employee compliance with the dress code, work discipline, and conduct policies during working hours.Report directly to the Operations Manager, communicating passenger feedback, requests, and expectations to relevant teams.Supervise service points to ensure operational efficiency, including resolving malfunctions and maintaining cleanliness and organization.Oversee documentation processes, such as passenger lists and service reports, ensuring accurate record-keeping.Monitor catering, cleaning, and other lounge services to ensure passenger satisfaction and coordinate necessary actions for service improvement.Assist in performance management, career planning, and training development to foster employee growth and achieve organizational goals.Participate in implementing ISO 9001, ISO 10002, and ISO 45001 standards and conduct risk assessments within the operational unit.Adhere to company policies regarding the protection and processing of personal data, staying compliant with relevant legislation and privacy commitments.

Join a premier Kenyan food manufacturing company renowned for its excellence in processing and distributing high-quality food products. Located in Nairobi, we serve both domestic and international markets, delivering exceptional products to our valued customers. We are currently in search of a Director of Security Operations to lead our security initiatives. This critical role involves overseeing the safety of our personnel, securing materials, facilities, and sensitive information against threats such as physical assault, fraud, and industrial sabotage.The Director of Security Operations will be instrumental in safeguarding our assets, livestock, inventory, personnel, and brand reputation across various operations including farms, processing plants, cold storage facilities, distribution centers, and retail outlets. The ideal candidate will ensure that our security, loss prevention, and risk mitigation strategies are effectively aligned with the unique demands of a high-value livestock and fast-moving consumer goods (FMCG) environment.Key Responsibilities:Establish and maintain a secure working environment for all employees and transactions.Design and implement a comprehensive security risk management framework, including relevant policies, procedures, and controls.Investigate significant variances and losses, perform root-cause analyses, and propose corrective actions in collaboration with Internal Audit.Manage relationships with external security providers and supervise a team of security personnel to ensure the protection of all facilities.Plan and execute security systems that ensure the safety of individuals and the integrity of commercial and industrial assets.Oversee the installation and maintenance of electronic security systems including CCTV, entry controls, alarms, and other security technologies.Collaborate with public and private entities to enhance security efficiency and support the prosecution of serious crimes.Conduct surprise security drills to evaluate the effectiveness of security measures.Ensure the safety and personal security of both staff and visitors.Develop and enforce security protocols and regulations, serving as the main point of contact for all departments regarding security needs.

At Bolt, our people are the driving force behind our operations! We are in search of a strategic and impact-oriented Regional Domain Manager - Fleets & Vehicles who will spearhead our Fleets & Vehicles operations across diverse markets in the region. This role is primarily execution-focused, with direct accountability for implementing and measuring the success of central Fleets & Vehicles operations initiatives at a regional level.As one of the fastest-growing tech companies in Europe and Africa, serving over 200 million customers across more than 50 countries, Bolt prides itself on its innovative workforce.We are committed to fostering an inclusive environment where every individual, regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability, feels welcome. Our mission is to reshape urban environments to prioritize people over vehicles, and we need your expertise to help us achieve this vision!In this pivotal role, you will ensure the successful execution of central programs, which encompass Vehicle Financing, Branding, Electrification, Key Account Management, Fleet Support, and Fleet Deals, all while providing structured market insights and feedback to central teams. Your role as the owner of regional Fleets & Vehicles Domain KPIs will be crucial in ensuring that market objectives are met, obstacles are removed, and alignment between local and central teams is achieved. This high-impact position is perfect for a results-driven individual who excels at driving initiatives and ensuring accountability among teams.

Role Overview M-KOPA is hiring a Customer Operations Officer for its eMobility team in Nairobi. This position supports customers through the driving licensing process, working closely with driving schools, the retail team, and regulatory bodies such as NTSA. The role suits someone who pays attention to detail, follows up reliably, and communicates well with partners and colleagues. About M-KOPA and the Mobility Team M-KOPA’s Mobility team is growing quickly across Kenya. The team values operational precision and a strong customer focus. As Customer Operations Officer, the work spans several departments and involves external partners. The goal: help every new customer move smoothly from enrollment to becoming a fully licensed rider. The environment is process-driven, and success depends on careful coordination and proactive problem-solving. What You Will Do Oversee class enrollment, monitor learner attendance, and help issue introduction letters with driving schools and the customer experience team. Manage the issuance and tracking of Provisional Driving Licenses (PDLs) and Interim Driving Licenses (IDLs), ensuring compliance with regulations. Coordinate with NTSA to support timely processing and delivery of Smart Driving Licenses. Serve as the main operational contact for driving school partners, maintaining regular daily and weekly communication. Track rider enrollment numbers and collaborate with the retail team to ensure driving school packages are provided on time. Monitor customer conversion timelines and work with relevant teams to resolve any process delays.

Join Salix Data Africa Limited as an Operations Lead Executive Assistant, where you will play a pivotal role in enhancing our operational efficiency. This position is ideal for proactive individuals who excel in multitasking and possess exceptional organizational skills. You will support senior management in coordinating various operational activities, ensuring that all processes align with our strategic goals.

Take ownership of the entire credit operations and enhance portfolio performance.Supervise execution, drive business development, manage disbursements, and implement necessary controls.Facilitate collaboration across cross-functional teams including Credit, Operations, Collections, and Tech Support.Instill operational discipline and maintain regular reporting and execution cadence.Serve as the operational advisor to management on all credit-related matters.

Bolt is searching for an Operations Specialist in Nairobi to focus on driver growth and city expansion across Kenya. This position centers on launching and scaling operations in secondary cities, with a strong emphasis on structured driver acquisition and maintaining a healthy balance between supply and demand. Role overview The Operations Specialist will manage the driver acquisition process, lead city expansion efforts, and use data to inform decisions. Success in this role requires analytical thinking and a hands-on approach to executing plans that support marketplace growth. What you will do Oversee the driver acquisition funnel, ensuring a steady pipeline of new drivers. Lead initiatives to expand Bolt’s presence in secondary cities throughout Kenya. Analyze data and turn insights into actionable strategies for growth and marketplace performance. Work closely with local teams and collaborate with Marketplace, Driver Engagement, and Rider teams to support successful city launches and ongoing operations. Requirements Strong analytical skills and the ability to interpret data for operational planning. Experience executing projects and managing multiple priorities. Comfort working with cross-functional teams and adapting to new challenges in a growing company.

Join M-KOPA as our inaugural AI Operations Lead! In this pivotal role, you will spearhead a new team dedicated to designing, implementing, and scaling AI-driven automations and agents across our organization. This is a unique opportunity to shape the future of AI within M-KOPA, leveraging our proven technology to enhance operational efficiency and expand our impact.Your Contributions Will Make a DifferenceThe automations and AI agents you develop will directly enhance the workflow of over 2,300 employees worldwide. With a mission to empower more than 7 million customers to access over $2 billion in credit, your work will amplify our transformative efforts across Africa, making a meaningful difference in countless lives.Why This Role MattersMission-Driven Engineering: Your innovations will empower teams, enabling them to provide crucial financial services to Africa's Every Day Earners.Global Recognition: Join a company celebrated by TIME 100 as one of the world's most influential organizations and recognized by the Financial Times as Africa's fastest-growing company for four consecutive years (2022–2025).Scalability Challenges: Work with a diverse team of over 2,500 employees across various countries, including Kenya, Uganda, Nigeria, Ghana, South Africa, the UK, and Europe, all requiring intelligent solutions that truly make a difference.Environmental Impact: Be part of a carbon-negative organization that has successfully displaced over 2 million tonnes of emissions.Your ResponsibilitiesAs the AI Operations Lead, you will take charge of the AI Operations team from day one, overseeing project deliveries, expanding the function, and demonstrating its value. Your team will create automations and AI agents for internal usage and act as consultants to the Engineering department in integrating AI into customer-facing products. Join us in harnessing cutting-edge AI tools to facilitate digital and financial inclusion across Africa.

Role overview Jobgether is seeking a B2B SaaS Implementation & Customer Success Specialist to support its platform for mining and FIFO operations in Kenya. This role centers on guiding clients through onboarding, encouraging adoption, and building lasting partnerships. The position involves both strategic planning and hands-on execution to help clients realize the value of the software. Main responsibilities Lead software implementation projects for clients in the mining, energy, and construction sectors Coordinate onboarding and deliver user training sessions to ensure a smooth rollout Collaborate with client teams across logistics, finance, IT, and operations to tailor system configurations Advise clients on best practices and suggest operational improvements to maximize software benefits Serve as the primary point of contact for client inquiries, feedback, and ongoing relationship management Troubleshoot and resolve operational challenges during and after implementation Support the development of internal processes and customer success strategies Work structure and collaboration This is a remote-first position based in Kenya International travel may be required for certain client projects Work closely with a range of internal and external stakeholders Who succeeds in this role Professionals who are client-focused and comfortable balancing both strategy and direct action Individuals who can navigate complex workflows and collaborate effectively with diverse teams People who take ownership and are motivated to make a clear impact in customer success

Join our dynamic team as an Outlet Manager at Accor Hotels in Nairobi, where you will lead a passionate team dedicated to delivering exceptional service. Your expertise will ensure that our outlet operates smoothly, providing a memorable experience for our guests.

Join our dynamic team at Accor Hotels as a Duty Manager in the vibrant city of Nairobi. You will play a crucial role in ensuring the smooth operation of our hotel, overseeing daily activities, and providing exceptional service to our guests. Your leadership will help create memorable experiences for visitors while fostering a positive work environment for staff.

Join our dynamic team at Salix Data Africa Limited as a Project Manager, where you will play a key role in steering a variety of internal and external projects from inception to completion. You will independently oversee project lifecycles, crafting thorough project plans, task lists, and timelines, while efficiently allocating resources.Collaboration is at the heart of what we do; you will work alongside developers, operations teams, and various departments to ensure timely and scoped deliverables. As the main point of contact for your assigned projects, you will keep stakeholders informed and engaged throughout the process. Your keen insight will help you monitor milestones, track task progression, and prepare regular status updates for leadership.Proactively identifying potential roadblocks and escalating issues as necessary will be essential to mitigate project risks. You will maintain precise project documentation and communications, ensuring everything is appropriately archived. Weekly Capacity Reports and updates to the New Business Report post-SOW are part of your responsibilities, along with conducting Service Failure Reports when necessary.Collaboration with Senior Project Managers will enable you to resolve escalations, align on strategic objectives, and request additional resources when needed. Your involvement in process enhancements and team initiatives will contribute to refining project management practices across the organization. After project completion, you will conduct reviews to capture lessons learned and identify opportunities for improvement.

Join Accor Hotels as a Reservations Manager, where you will lead a dedicated team to ensure exceptional guest experiences. Your role will involve overseeing all reservations activities, optimizing revenue through effective management, and implementing best practices to enhance operational efficiency. You will collaborate closely with various departments to maintain high service standards and guest satisfaction.

Join Alxafrica as an Entrepreneurship Development Manager in Nairobi, where you will spearhead initiatives aimed at fostering entrepreneurship and innovation within the local community. Your role will involve collaborating with startups, providing mentorship, and developing programs that empower aspiring entrepreneurs. This is an exciting opportunity to make a substantial impact in a dynamic environment.