About the job
About Gusto
Gusto is dedicated to empowering the small business economy by managing essential services such as payroll, health insurance, 401(k)s, and human resources. Our goal is to allow business owners to concentrate on their passion and customers. Operating from offices in Denver, San Francisco, and New York, we proudly support over 400,000 small businesses nationwide, while fostering a workplace that reflects and honors the diverse communities we serve. Discover our Total Rewards philosophy.
Join Our Customer Experience Team!
Gusto is inviting passionate customer experience professionals who excel in a dynamic, consultative setting to express their interest for potential positions starting in 2026. If you are keen to explore future opportunities with us, please fill out the form below and upload your resume.
Although the exact start dates for 2026 are still being finalized, we are excited to connect with you! Does this resonate with you? Apply below!
Role Overview:
We are in search of driven, customer-focused individuals for forthcoming payroll customer experience roles in 2026. These positions are tailored for customer-facing payroll specialists who thrive in a fast-paced, consultative environment and have a strong commitment to aiding small business success.
As a Payroll Advocate, you will serve as the primary contact for all inquiries, enhancing user experience and acting as a subject matter expert for Gusto’s core offerings. Your responsibilities will include guiding customers through new product features, delivering proactive education and support, swiftly strategizing and creatively solving challenges, advocating for customer needs in product development, and fostering a strong customer-Gusto partnership. You will address real issues and deliver an outstanding customer experience, building trust and loyalty towards Gusto.
Daily Responsibilities:
- Facilitate the customer journey by establishing trust, rapport, and partnership through inbound and outbound communications via phone, email, and Zoom.
- Provide enthusiastic, knowledgeable, and consistent support as the go-to for payroll and benefits inquiries.
- Utilize AI and other resources to enhance customer interactions and outcomes.
