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Experience Level
Experience
Qualifications
Proven experience in support engineering, particularly with Genesys Cloud solutions. Strong analytical and problem-solving skills to diagnose and resolve issues effectively. Excellent communication skills to interact with clients and understand their needs. Ability to work independently and as part of a team in a fast-paced environment. Certifications related to Genesys Cloud or customer experience platforms are a plus.
About the job
At TTEC Digital, we empower organizations to cultivate a workplace where employees feel appreciated and supported. We believe that a remarkable customer experience starts with an engaged workforce. Our mission is to create an environment where employees can truly excel.
As part of the TTEC Digital Genesys Partner Practice, our team of customer experience (CX) designers, consultants, engineers, and data scientists has been recognized with the prestigious Genesys Partner of the Year award 15 times. With over 400 certifications, we have the expertise to integrate the Genesys platform and its components into intricate, multi-platform environments, delivering consistent results that enhance customer experiences.
The Genesys Cloud Lead Support Engineer plays a crucial role in managing support ticket activities and leading escalations. This position involves providing client support to address and resolve concerns, ensuring an optimal experience for both clients and customers. By diagnosing issues and analyzing application programming, the engineer will identify root causes and implement effective solutions or guide clients through the resolution process. The support can range from minor to complex issues.
About TTEC Digital
TTEC Digital is a global leader in customer experience solutions, dedicated to creating exceptional interactions between companies and their customers. Our award-winning team of experts leverages advanced technologies and deep industry knowledge to deliver outstanding results.
At TTEC Digital, we empower our clients to ensure their employees feel valued and fully supported, as we believe that an extraordinary customer experience begins with a satisfied employee. Our vision is to create an environment where employees can truly thrive.We are currently looking for a Technical Account Manager to nurture strategic client relationships,…
At NiCE, we embrace challenges without limits; we consistently push the boundaries of what’s possible. Our ambition drives us to be game changers in our industry, always striving to exceed expectations. If you share our passion for excellence and are ready for a career that ignites your potential, we want to hear from you!What does this role entail?The Senior Technical Account Manager is a seasoned expert in account management, program and project management, and technical troubleshooting. This pivotal role ensures we not only meet but exceed customer expectations, enhancing both our processes and technology while contributing significantly to our company’s growth through collaboration with cross-functional teams.In this essential position, you will tackle complex challenges and deliver outstanding technical support and customer service to our enterprise-level clients. By working closely with top talent across the organization, you will empower strategic customers to resolve issues, effectively utilize our technology and services for business success, enhance product adoption, and cultivate lasting loyalty.How will you make a difference?Act as the primary contact and advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA compliance, and ongoing customer education.Collaborate with Sales and Sales Engineering teams to identify customer opportunities, mitigate risks, and guarantee successful implementation with appropriate resources.Build and nurture strong relationships with all levels of the customer’s organization, from front-line management to senior executives.Gain a deep understanding of customers’ business objectives and drive ROI through NiCE’s products and services, positioning yourself as a trusted partner and advisor.Engage cross-functional teams to swiftly resolve technical challenges, ensuring all issues are addressed within SLA targets to improve overall customer satisfaction.Coordinate and align projects with the overall strategy, ensuring successful completion, either by managing personally or collaborating with Project Managers.Utilize your extensive technical knowledge of NiCE products and technologies to implement effective solutions that accelerate customer success.Conduct regular service and technology reviews, ensuring timely and clear communication with customers, while adeptly managing escalated situations.Provide coaching and mentoring to team members, leading escalations where necessary, and contributing to the overall success of the team and company by driving improvements and sharing your expertise.Identify and recommend enhancements to products and services, contributing to the strategic direction of enterprise-level initiatives.
At NiCE, we embrace challenges without limits and set ambitious goals that drive our success. Join us as we redefine industry standards and create a fulfilling career path that ignites your passion.What does the role entail?The Senior Technical Account Manager serves as a key resource in account management, program/project management, and technical resolution, achieving excellence in a dynamic environment. This vital position is essential for exceeding customer expectations, enhancing processes, and driving company growth through collaboration with cross-functional teams.This professional addresses complex challenges while delivering exceptional technical and customer service to enterprise-level accounts. By leveraging top-tier resources, they empower strategic customers to navigate issues, maximize our technology and services for business success, boost product adoption, and foster long-term loyalty.How will you make an impact?Act as the primary advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA management, and continuous customer education.Work closely with Sales and Sales Engineering to align on customer opportunities, mitigate risks, and ensure effective implementation with appropriate resources.Build and maintain strong relationships across all levels of the customer's organization, from front-line management to senior leadership.Gain a deep understanding of customers’ business objectives and drive ROI with NiCE’s offerings, becoming a trusted partner and advisor.Engage with cross-functional teams to resolve technical challenges, ensuring issues are addressed within SLA targets, thus enhancing overall customer satisfaction.Coordinate and synchronize projects to ensure alignment with overarching strategy and successful completion, either managing personally or partnering with Project Managers.Utilize extensive technical knowledge of NiCE products and related technologies to implement solutions that accelerate customer success.Conduct regular service and technology reviews, ensuring timely and clear communication with customers while effectively managing escalations.Provide coaching and mentoring, leading escalations and contributing to team and company-wide success through improvement initiatives and the sharing of expertise.Identify and recommend enhancements to products and services, contributing to enterprise-level strategy.
About AgodaAt Agoda, we connect the world through travel. Founded in 2005 by two passionate travelers, our mission has always been to make it easier for everyone to explore the globe.As part of Booking Holdings [NASDAQ: BKNG], we boast a vibrant team of over 7,000 individuals from 90 diverse countries, collaborating in offices worldwide. Daily, we link people to remarkable destinations and experiences with our extensive range of hotels, holiday properties, flights, and activities.At Agoda, no two days are the same. Our culture is driven by data and technology, encouraging curiosity and fostering innovation. If you're ready to embark on an exciting journey and help shape the future of travel, we invite you to join us.Meet Our Team:Agoda serves as a leading travel booking platform, with accommodations at its core. Our success hinges on our accommodation partners, and we prioritize their growth. The Market Management team within Agoda’s Partner Services specializes in strategic account management, providing expert consultation to help partners excel on our platform. We are vital contributors to Agoda’s market-leading position, understanding accommodation needs and delivering innovative solutions. With a global presence in over 50 locations, our team collaborates using industry-leading technology to share the best ideas from diverse perspectives. We build long-term relationships that transcend borders and cultures, adding incredible value for Agoda, our partners, and our customers.Your Opportunity:As the Area Account Manager for the Philippines, you will lead the regional team. Your primary objectives will be to (i) oversee the team of account managers while identifying market gaps to ensure top-tier supply quality, and (ii) expand Agoda's footprint in your region.Success in this role will require you to set up and execute a regional strategy plan, possess strong commercial acumen, motivate and coach your team, and develop profitable long-term partnerships with both internal and external stakeholders.
At NiCE, we embrace challenges and strive to exceed our limits. We are ambitious and transformative, aiming for victory in every endeavor. By setting and surpassing the highest standards, we unlock incredible career opportunities that ignite passion and drive.What is this role about?The Senior Technical Account Manager is a specialist in account and project management, as well as technical resolution, excelling at the top tier of the industry. This position is crucial in surpassing customer expectations, refining processes and technologies, and fostering company growth through collaboration with cross-functional teams.In this pivotal role, you will tackle complex challenges, providing unparalleled technical and customer service to enterprise-level accounts. By collaborating with leading resources within the company, you will enable strategic customers to overcome issues, leverage our technology and services for business success, enhance product adoption, serve as references for prospective clients, and nurture long-term loyalty.How will you make an impact?Act as the primary contact and advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA management, and ongoing customer education.Partner with Sales and Sales Engineering to identify customer opportunities, mitigate risks, and ensure effective implementation with the necessary resources.Build and sustain productive relationships throughout all levels of the customer’s organization, from front-line management to senior leadership.Understand customer business objectives and drive ROI with NiCE’s products and services, becoming a trusted partner and advisor.Engage cross-functional teams to resolve technical issues, ensuring prompt resolution within SLA targets to enhance overall customer satisfaction.Coordinate projects to ensure alignment with company strategies, either managing them directly or collaborating with Project Managers.Utilize deep technical expertise of NiCE products and associated technologies to implement solutions that expedite customer success.Conduct regular service and technology reviews, ensuring clear and timely communication with customers, and adeptly manage escalated situations.Provide coaching and mentoring, leading escalations, and contributing to the overall success of the team and company through shared expertise and continuous improvement.Identify and suggest enhancements to products and services, contributing to strategic initiatives for enterprise-level accounts.
About AgodaAt Agoda, we connect the world through travel, starting our journey in 2005 when two passionate friends launched the platform to facilitate global exploration.Now a part of Booking Holdings [NASDAQ: BKNG], our diverse workforce of over 7,000 professionals from 90 countries collaborates across the globe. Every day, we connect travelers with exceptional deals on millions of hotels, flights, and experiences worldwide.At Agoda, no day is ever the same. Embracing data and technology fuels our culture of curiosity and innovation. If you’re ready to embark on an exciting journey and contribute to transforming global travel, join us.Meet Our Team:The Market Management team at Agoda is essential to our success, specializing in strategic account management for our accommodation partners. We provide expert consultancy, offering strategic insights to optimize their performance on Agoda’s platform. With footprints in over 50 locations, we leverage industry-leading technology to collaborate globally, ensuring innovative solutions that enrich our partners and enhance customer experiences.Your Opportunity:As the 'Lead, Account Management' for the Philippines, you will spearhead regional operations. Your key objectives will include managing a team of account managers and identifying market gaps to ensure premium supply quality while expanding Agoda's presence in the region.Success in this role requires the ability to develop and implement a comprehensive regional strategy, strong commercial acumen, a knack for motivating and coaching your team, and the skills to forge profitable long-term partnerships with both internal and external stakeholders.
At NiCE, we embrace challenges without limits and continually push our boundaries. We are ambitious, transformative, and driven to succeed. If you share our passion for excellence, we invite you to explore an extraordinary career opportunity that ignites your professional drive.What does the role entail?The Senior Technical Account Manager is a pivotal figure in account management, project oversight, and technical solutions. This role is vital in surpassing client expectations, optimizing processes and technologies, and fostering business growth through collaboration with diverse teams.This key professional addresses intricate issues, delivering unparalleled technical support and customer service to our enterprise clients. By collaborating with premier internal resources, they empower strategic customers to resolve challenges, maximize our technology and services for their success, and enhance product utilization, all while nurturing long-term loyalty.How will you contribute?Act as the primary liaison and advocate for assigned enterprise accounts, ensuring successful contract execution, SLA management, and continuous customer education.Partner with Sales and Sales Engineering teams to identify customer opportunities, mitigate risks, and facilitate effective implementations with optimal resources.Build and maintain strong relationships throughout all levels of the client organization, from frontline management to executive leadership.Comprehend clients' business objectives and drive ROI through NiCE’s offerings, becoming a trusted advisor.Engage cross-functional teams to troubleshoot technical challenges, ensuring timely resolution within SLA targets, thereby enhancing customer satisfaction.Coordinate and align projects with the overall strategic objectives, managing or collaborating with Project Managers as needed.Utilize extensive technical knowledge of NiCE products and technologies to implement solutions that accelerate customer success.Conduct regular service and technology reviews, ensuring clear communication with clients and effectively managing escalated issues.Provide mentorship and lead escalations, contributing to both team and organizational success through continuous improvements and knowledge sharing.Identify and propose enhancements for products and services, contributing to enterprise-level strategies.
The Digital Producer plays an essential role within the Production team at Code and Theory, ensuring the effective delivery of diverse projects. This position is pivotal in managing extensive and complex development initiatives, collaborating closely with cross-disciplinary teams of strategists, designers, and developers to guarantee project success.Key Responsibilities:Lead the execution of large-scale development projects while working in tandem with a team of strategists, designers, and developers.Evaluate the complexity of wireframes and designs, strategizing around the development workflow by breaking down tasks, setting timelines, and managing project backlogs.Develop a thorough understanding of the product's technical specifications, including frontend architecture, CMS implementation, and various functionalities such as site search and analytics.Apply agile methodologies, like Scrum and Kanban, to facilitate smooth project delivery.Conduct Agile ceremonies such as Sprint Planning, Grooming, and Demos in partnership with the Client Engagement/Production lead and Technical Director.Effectively manage project tasks and issues utilizing JIRA, ensuring alignment with approved designs.Translate product roadmaps and technical architectures into actionable tasks for the development team.Maintain JIRA issue backlogs, prioritizing tasks to align with project objectives.Oversee ticket estimation exercises to aid in precise project planning and resource distribution.Continuously update project status reports for internal and client-facing use.Identify potential risks and issues proactively, collaborating with the project team to create mitigation strategies.Encourage collaboration with other producers and technical directors to ensure project alignment and timely resolution of issues.Drive initiatives aimed at improving processes to enhance efficiency and quality across the project lifecycle.
Founded in 2004, OLIVER stands as the world’s premier specialist in the design, establishment, and management of customized in-house agencies and marketing ecosystems for brands. With a partnership spanning over 300 clients across more than 40 countries, our innovative model fosters creativity and efficiency, enabling us to deliver personalized solutions that resonate profoundly with target audiences.As a proud member of The Brandtech Group, we are leading the charge in harnessing advanced AI technology to transform our creative processes and deliverables. Our AI solutions not only enhance efficiency but also ignite creativity and facilitate informed decision-making, empowering our teams to achieve groundbreaking and impactful results.Role: Senior Account Director Location: Manila, Philippines About the role: This is an exceptional opportunity to join OLIVER's in-house studio, embedded with a leading consumer health brand, as a Senior Account Director responsible for delivering high-impact digital content and healthcare professional (HCP) communications across key markets.
Join Xometry, a leading on-demand manufacturing platform, as a Senior Accountant. In this pivotal role, you will manage financial reporting, oversee audits, and ensure compliance with financial regulations. Collaborate with cross-functional teams to drive financial performance and support strategic initiatives.
Full-time|Remote|Manila, Metro Manila, Philippines
About UsAt Verz Design Pte Ltd, we are a premier web design and digital marketing agency headquartered in Singapore. Our mission is to empower small and medium-sized enterprises (SMEs) and emerging brands by creating high-performance websites and delivering impactful results through our expertise in SEO, paid media, social media, and integrated marketing strategies.We are on the lookout for a passionate and marketing-oriented Marketing Executive (Digital & Growth) to join our team remotely from Manila. This role will be instrumental in driving client marketing initiatives as well as supporting the internal growth strategies of Verz Design.Job SummaryAs a Marketing Executive (Digital & Growth) at Verz Design, you will be responsible for:- Assisting in the planning and coordination of marketing initiatives across SEO, SEM, social media, email marketing, and content creation.- Collaborating effectively with internal teams, including SEO specialists, paid media experts, designers, copywriters, and the web development team.- Enhancing Verz Design’s marketing performance through initiatives such as website improvements, client testimonials, case studies, press releases, and managing social media calendars.- Exhibiting strong organizational, communication, and execution skills.Key Responsibilities- Inbound Marketing & Website Enhancement: - Partner with web and digital teams to optimize web pages, landing pages, and content layouts focused on conversion. - Coordinate efforts across SEO, paid media, social media, email marketing, and content development to generate qualified leads. - Support continuous improvements and updates to the website to enhance performance and lead conversions.- Testimonials & Case Studies Development: - Create and develop impactful client testimonials, with an emphasis on video testimonials highlighting success stories and customer satisfaction. - Craft structured case studies to display on our website, proposals, and social media, reinforcing Verz Design's credibility.- Reputation & Review Management: - Manage and enhance the agency’s online reputation by overseeing reviews on platforms such as Google, Shopify, and Glassdoor. - Implement proactive strategies for reputation management to boost positive visibility and client engagement.- Social Media Management: - Oversee social media activities across platforms like Facebook, Instagram, and LinkedIn to ensure uniform branding and messaging. - Develop and manage social media content calendars, collaborating with design and copy teams to execute posts and campaigns.- Email Marketing Planning: - Assist in the planning and execution of email marketing strategies with the Verz Email Marketing team, aligned with inbound marketing goals and lead nurturing. - Support the creation of newsletters, promotional campaigns, and customer re-engagement initiatives.- Collaboration & Content Development: - Work closely with Verz’s in-house digital marketing teams (SEO, SEM, SMM, and email marketing) to produce cohesive content supporting overall inbound marketing strategies.
AvePoint is looking for a Technical Support Analyst based in Manila. This position centers on helping customers address technical issues with AvePoint’s products and services. Role overview The Technical Support Analyst works directly with customers to troubleshoot and resolve product-related problems. Typical tasks include diagnosing technical issues, explaining solutions clearly, and guiding users through problem-solving steps. The goal is to ensure customers can use AvePoint’s solutions effectively and confidently. What you will do Respond to customer inquiries and technical issues related to AvePoint products Troubleshoot problems and identify root causes Communicate solutions in a clear and helpful manner Support customers in optimizing their experience with AvePoint’s platform Location This role is based in Manila, Philippines.
Join our dynamic Shared Services Center as an Accounts Payable Specialist in Manila! In this pivotal role, you will assist in managing and processing invoices, ensuring timely payments, and maintaining accurate financial records. This is an excellent opportunity for recent graduates or individuals looking to embark on a career in finance and accounting.
Full-time|On-site|Manila, Metro Manila, Philippines
Key Responsibilities:Collaborate with the client account team to drive business development initiatives, including leading Request for Proposals (RFPs), developing solutions, and engaging in client presentations and commercial discussions.Support business diagnosis and strategic planning efforts.Document current processes in key finance areas.Conduct gap analyses between current processes and industry best practices, proposing targeted solutions for prioritized gaps.Define the division of processes among Shared Services, Business Units, and Centers of Excellence.Design future processes and roles by leveraging best practices and enabling technologies.Assist in establishing reporting requirements for operational reports, service level agreements, and process KPIs.Support the management of process transitions, knowledge transfers, and process reengineering initiatives.Help design and implement shared services operating models, including governance and service management frameworks.Conduct business case analyses for shared services, outsourcing advisory, operational transformations, and process improvement programs.Guide clients in selecting enabling technologies for shared service/captive centers and prioritize their implementation.Assist in the implementation of business architecture activities.Define testing and implementation protocols for architectures, capabilities, and processes.Prepare clients for deployment through comprehensive communication and training strategies.
Full-time|On-site|Manila, Metro Manila, Philippines
Location: Chinatown, ManilaSchedule: Monday to Friday; 7:30 AM - 6:00 PM (Compressed Workweek)Work Setup: 100% OnsiteAs a Marketing Manager, you will spearhead comprehensive marketing strategies that encompass campaign development, digital marketing, brand positioning, and market analysis. Collaborating with cross-departmental teams, you will ensure that marketing objectives resonate with business goals and cater to customer needs.This role is perfect for a creative strategist who excels at transforming insights into compelling marketing campaigns. If you thrive in a fast-paced environment and are dedicated to fostering brand growth and achieving measurable results, this is an exciting opportunity for your career advancement.
The Nielsen Company is seeking an Account Executive I in Manila who is fluent in Bahasa. This position centers on building and maintaining strong client relationships while delivering valuable insights and service. Role overview This role involves regular communication with clients and stakeholders, using Bahasa to ensure clarity and responsiveness. The Account Executive I works to understand client needs and helps develop solutions that support their business goals. What you will do Manage and nurture relationships with clients Communicate effectively in Bahasa with a range of stakeholders Identify client needs and recommend tailored solutions Requirements Proficiency in Bahasa Strong communication and relationship management skills Ability to understand client objectives and support business outcomes
At NiCE, we believe in pushing boundaries and embracing challenges. We are a dynamic team of innovators and achievers, always striving for excellence. If you share our ambition and have a passion for success, we invite you to consider a rewarding career with us that ignites your potential.What does the role entail?As a Technical Account Manager (TAM) at NiCE, you will be a key player in our mission to deliver unparalleled service and technical solutions to our valued clients. Your expertise will be crucial in exceeding customer expectations, refining our processes, and driving our company’s growth goals. You will tackle intricate issues, ensuring client satisfaction while empowering them to fully utilize our cutting-edge technology and services.Your impact will be significant in the following areas:Client Success Advocate: Establish yourself as a trusted advisor, adeptly addressing complex technical issues and ensuring clients achieve success with NiCE's offerings.Strategic Relationship Building: Cultivate strong, collaborative partnerships with clients, fostering trust and long-lasting relationships.Exceptional Service Delivery: Work collaboratively across teams to provide outstanding technical support and customer service.Technical Proficiency: Utilize your in-depth knowledge of NiCE products to diagnose client issues and enhance their solutions.Client-Focused Approach: Thoroughly understand each client’s business needs and identify ways to maximize their success with our solutions.Effective Communication: Create and present compelling presentations that highlight client achievements and share best practices. Educate clients on maximizing their investment in our products.Continuous Improvement: Actively participate in enhancing NiCE products and services through client feedback and recommendations.
At TTEC Digital, we empower organizations to cultivate a workplace where employees feel appreciated and supported. We believe that a remarkable customer experience starts with an engaged workforce. Our mission is to create an environment where employees can truly excel.As part of the TTEC Digital Genesys Partner Practice, our team of customer experience (CX) designers, consultants, engineers, and data scientists has been recognized with the prestigious Genesys Partner of the Year award 15 times. With over 400 certifications, we have the expertise to integrate the Genesys platform and its components into intricate, multi-platform environments, delivering consistent results that enhance customer experiences.The Genesys Cloud Lead Support Engineer plays a crucial role in managing support ticket activities and leading escalations. This position involves providing client support to address and resolve concerns, ensuring an optimal experience for both clients and customers. By diagnosing issues and analyzing application programming, the engineer will identify root causes and implement effective solutions or guide clients through the resolution process. The support can range from minor to complex issues.
At NiCE, we believe in pushing boundaries and embracing challenges. Our ambition drives us to innovate and succeed. We're looking for individuals who share our passion for excellence and who aspire to be part of a transformative journey in their careers.What does this position entail?The Senior Technical Account Manager will take the lead in account management, project execution, and technical problem-solving, setting the standard for success in the industry. This role plays a crucial part in exceeding client expectations, enhancing processes, and advancing company objectives through collaboration with various departments.As a pivotal member of our team, you will address complex challenges and deliver unparalleled technical and customer service to our enterprise clients. By leveraging the expertise available within the company, you will guide strategic clients to overcome obstacles, maximize the use of our technology and services, and foster lasting loyalty.How will your contributions make a difference?Act as the primary liaison and advocate for designated enterprise accounts, guaranteeing successful contract execution, SLA compliance, and continuous client education.Work closely with Sales and Sales Engineering to identify customer opportunities, mitigate risks, and ensure smooth implementations.Build and sustain strong relationships with all levels of the customer’s organization, from operational staff to senior executives.Gain insights into clients' business objectives and demonstrate how NiCE’s offerings drive ROI, positioning yourself as a trusted advisor.Engage cross-functional teams to resolve technical issues, ensuring all challenges are addressed within SLA timelines, enhancing overall client satisfaction.Oversee project coordination to align with strategic goals and ensure successful project completion, either directly or in partnership with Project Managers.Utilize your extensive technical knowledge of NiCE products to implement solutions that expedite customer success.Conduct regular service and technology reviews, maintaining clear and prompt communication with clients, and effectively managing escalated issues.Provide coaching and mentoring, leading escalations, and contributing to the overall success of the team and organization by driving enhancements and sharing knowledge.Identify opportunities for product and service improvements, contributing to strategic enterprise-level initiatives.
At NiCE Systems, we embrace challenges as opportunities, continuously pushing our limits to achieve excellence. We are driven by ambition, innovation, and a commitment to success. If you share our passion and determination, we invite you to explore a career opportunity that will ignite your potential.What is the role about?The Senior Technical Account Manager is a seasoned professional in account management, project oversight, and technical troubleshooting, consistently excelling in delivering top-tier service. This role is crucial in surpassing customer expectations, optimizing processes and technology, and contributing to the company’s growth through collaboration with diverse teams.This pivotal position addresses complex challenges, providing outstanding technical support and customer service for enterprise-level accounts. By collaborating with key internal resources, this role enables strategic customers to effectively utilize our technology and services, enhance product adoption, serve as references for potential clients, and cultivate lasting loyalty.How will you make an impact?Act as the primary liaison and advocate for assigned enterprise accounts, ensuring seamless contract execution, SLA adherence, and continuous customer engagement.Partner with Sales and Sales Engineering to identify customer opportunities, manage risks, and guarantee successful implementations with appropriate resources.Build and nurture strong relationships across all levels of the customer organization, from operational staff to executive leadership.Gain insight into customers’ business objectives and drive ROI through NiCE’s products and services, establishing yourself as a trusted advisor.Engage with cross-functional teams to resolve technical issues promptly, ensuring all challenges are addressed within SLA targets to enhance overall customer satisfaction.Oversee and align projects to ensure coherence with the company strategy and successful completion, managing personally or collaborating with Project Managers.Utilize extensive technical expertise in NiCE products and related technologies to implement solutions that propel customer success.Conduct regular service and technology assessments, maintaining clear and timely communication with customers while effectively managing escalations.Provide guidance, mentorship, and lead escalations, contributing to the success of the team and the organization by driving improvements and sharing knowledge.Identify and propose enhancements to products and services, contributing to the strategic growth of enterprise-level accounts.
