German-Speaking Customer Success Manager

We are searching for a dynamic Customer Success Manager who is passionate about technology and eager to tackle new challenges head-on. In this role, you will excel in a fast-paced environment filled with ambiguity, while maintaining a strong customer-centric focus. You will be pivotal in developing programs and serving as the primary point of contact for MongoDB's end users. By leveraging your technical expertise and account management skills, you will lead the account team across Sales, Professional Services, and Solutions Architecture.This position can be performed from our Frankfurt office or remotely anywhere in Germany.

Join Cision, where we empower individuals to make a significant impact. Your voice matters, your innovative ideas are valued, and your unique perspective drives our collective achievement. As part of our global team, you'll flourish in a culture that promotes curiosity, collaboration, and innovation, making meaningful contributions to the brands we represent.Become a part of our journey in redefining communication and fostering authentic connections that matter. Whether addressing complex challenges or spearheading groundbreaking innovations, your growth is essential to our success, and together we will shape the conversations of the future.Empower your impact at Cision. Be seen, be understood, be you.The RoleA Customer Success Director will manage relationships with our most important and strategic clients, guiding them as they utilize Cision's and Brandwatch's product suite to make critical decisions within their organizations.The Customer Success team's mission is to cultivate a profound understanding of our clients' businesses, assist them in overcoming strategic obstacles, ensure the full adoption of our technology and services, and uncover opportunities to illustrate the impact our solutions have on their operations.

At Cision, we are dedicated to empowering individuals to create a significant impact. Your voice is valued, your ideas matter, and your unique perspective drives our collective success. As a member of our global team, you will thrive in an environment that promotes curiosity, collaboration, and innovation while making meaningful contributions to the brands we support. Join us in redefining the future of communication and fostering genuine connections that matter. Whether you are addressing complex challenges or spearheading innovative solutions, your growth will be a testament to our success, and together we will shape the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be yourself. The Role The Customer Success Director is responsible for managing relationships with our most significant and strategic clients, assisting them in leveraging Cision’s and Brandwatch’s product suite for critical decision-making within their organizations.The Customer Success team's mission is to cultivate a profound understanding of our clients’ businesses, help them navigate strategic challenges, ensure comprehensive adoption of our technology and services, and identify opportunities to showcase the value our solutions bring to their operations. Duties and Responsibilities The role encompasses the following responsibilities:Manage the overall relationship and retention of a portfolio of strategic customers, establishing trusted advisor relationships and ensuring clients derive maximum value from our products and services.Collaborate closely with clients to ensure they are adequately equipped to successfully adopt Cision and Brandwatch technologies, aligning their investments with their business objectives.Develop robust relationships with key stakeholders, nurturing active Cision advocates and executive sponsors within each account, positioning yourself as a trusted advisor.Document client feedback and product requests, advocating for them internally to influence our product roadmap in alignment with customer needs.Partner with clients to set strategic plans, goals, and key performance indicators, ensuring their success.

Customer Success Advisor (German-speaking)As a Customer Success Advisor at iwoca, you will be the first point of contact for both potential new customers and long-standing clients, embodying our brand's values. You will manage incoming calls, emails, and web chats, assisting entrepreneurs with general inquiries as well as application processes and follow-up financing. Your commitment to exceptional customer service will empower our clients to make the best use of our products.A fundamental aspect of our success lies in convincing and inspiring our clients and partners about our mission, from hair salons to dental practices, and from financial advisors to bank branch employees.Your Responsibilities:You will be responsible for overall customer satisfaction, ensuring that inquiries via phone, email, or web chat are handled promptly and effectively.You will answer questions regarding our products, the application process, and iwoca in general, thereby supporting both new and existing clients.You will assist businesses in completing their applications and providing the necessary documents required for a credit decision.You will collaborate with various teams within iwoca to achieve the best outcomes for our clients.You will actively participate in iwoca's development by sharing client feedback and competitor offerings, providing regular insights on our processes.What We Value in You:You enjoy communicating with clients and embody a customer-centric approach. Achieving success alongside our clients is your primary motivation.You possess a completed commercial training or a degree in business administration, coupled with relevant experience in customer service (experience in banking or fintech is a plus).You are highly motivated, organized, a true team player, and possess a hands-on mentality.You have excellent communication skills and outstanding proficiency in German, along with English skills to ensure effective collaboration in our international team.

At Cision, we are dedicated to empowering individuals to make a significant impact. Your voice is valued here, your ideas matter, and your unique perspective drives our collective success. As part of our global team, you will flourish in an environment that encourages curiosity, collaboration, and innovation, all while contributing meaningfully to the brands we elevate. Join us in shaping the future of communication and forging authentic connections that truly matter. Whether you are tackling complex challenges or spearheading bold innovations, your growth is our success, and together, we will craft the conversations of tomorrow. Make your impact at Cision. Be seen, be understood, be yourself. The Role As a Customer Success Manager, you will oversee the overall health, experience, and relationship management for a portfolio of strategic customers. You will collaborate closely with various internal stakeholders and departments to ensure strong adoption of our products and services, delivering a world-class experience for our customers. Duties and Responsibilities Your responsibilities will include, but are not limited to:Building trusted advisor relationships with customer executive sponsors, ensuring activities align with the customer’s business case and strategy, enabling them to realize the full value of Cision’s and Brandwatch’s solutions.Driving customer adoption by managing onboarding, training, and developing best practices to continually deliver value and maximize return on the customer’s investment.Managing account renewals for your customer base, collaborating with Account Managers on quarterly business reviews, retention strategies, and upsell initiatives.Identifying opportunities to expand the use of the platform, services, and integrations within the customer’s business processes.Recognizing and escalating key customer product requirements while managing customer expectations continuously.Acting as a coach and trusted advisor to customers by regularly sharing best practices and leveraging lessons learned.Maintaining accurate CRM records for customer accounts and opportunities.Working closely with Product Support teams to...

At NielsenIQ, our Customer Success team is dedicated to putting our clients at the forefront of everything we do. We aim to provide a seamless and consistent customer experience globally by harmonizing our operations, emphasizing engagement, and advancing analytics excellence. Our goal is to offer a user-friendly and effective service that modernizes the client experience.The Customer Success Manager plays a critical role in fulfilling NielsenIQ's vision of being a leading global information services provider, achieving robust market growth through innovative product offerings and cutting-edge technology that delivers significant value for our customers, retailers, and employees.As a Customer Success Manager, your primary responsibility will be to comprehend our customers' needs, ensure an outstanding customer experience, cultivate long-term loyalty, and maximize the value they derive from our products and services. This position requires regular travel to the Stuttgart area to foster close relationships with key clients and ensure effective on-site engagement. You will be vital in helping us forge strong, lasting partnerships with our clientele. The ideal candidate is enthusiastic about customer service and success, possessing excellent communication skills.

As a Customer Success Manager at MongoDB, you will embark on an exciting journey where technology meets customer satisfaction. We are seeking a dynamic individual who thrives in uncertain environments and is capable of working independently while consistently prioritizing the customer experience. You will serve as a pivotal point of contact for MongoDB end users, utilizing your technical acumen and account management expertise to lead collaboration across various teams, including Sales, Professional Services, and Solutions Architects.This position will be remote, based in Frankfurt, Germany.

Join ServiceNow as a Program Manager in the Professional Services division! We are seeking a dynamic individual who is proficient in German and has a passion for managing projects that drive customer success. In this role, you will collaborate with various stakeholders to ensure the timely delivery of services and solutions that meet our clients' needs.As a Program Manager, you will oversee project lifecycles, coordinate resources, and facilitate communication between teams. You will play a crucial role in enhancing our service capabilities while ensuring adherence to best practices in project management.

Are you ready to innovate and transform the sleep industry?Welcome to Emma – The Sleep Company. Established in 2015, we've proudly emerged as the leading D2C sleep brand worldwide, operating in over 35 countries and boasting more than 25 retail outlets across Europe. Endorsed by top consumer organizations in EMEA, APAC, and the Americas, we specialize in crafting superior sleep comfort products that enable our customers to wake up revitalized each day. At Emma, we foster a community of intelligent, motivated individuals who share a commitment to collaboration, teamwork, and the exchange of knowledge. We think ambitiously, take ownership of our projects, and are driven to make a substantial impact. Through practical experience, mentorship, and ongoing education, we nurture our personal and professional growth. With team members hailing from over 60 nationalities and offices in various regions, our diverse perspectives significantly enhance our workplace culture. Are you excited to help us redefine the future of sleep? Let's make it happen together!

German Speaking Sales Account ManagerJob LocationFrankfurt + DACH TravelCompany OverviewJoin an esteemed international travel and tourism company known for its innovative range of services offered globally.Key ResponsibilitiesAs a German Speaking Sales Account Manager, you will play a pivotal role in expanding the sales of our diverse services across the DACH region. Your responsibilities will include:Traveling to engage with existing and prospective business accounts within the DACH region.Conducting market research to identify new sales opportunities.Contacting clients to schedule and confirm sales meetings.Delivering compelling sales presentations to secure agreements.Maintaining regular communication with clients to foster strong sales relationships.Candidate QualificationsProficiency in German and strong business English is essential.Demonstrated previous sales experience is required.Experience in the travel and tourism industry is advantageous; however, all sales backgrounds will be considered.Highly motivated and target-driven individual.Exceptional interpersonal and negotiation skills to build and maintain client relationships.Strong numerical and analytical skills to assess client value and growth potential.Preferred degree-level education.Valid driver's license is essential for this field sales role involving daily travel.Salary€35,000 - €44,000To be considered for this excellent opportunity as a German Speaking Sales Account Manager, please submit your CV to us.

Role overview Ivalua seeks a Customer Success Manager to join the team in Frankfurt, Germany. This position supports clients as they adopt and use Ivalua’s solutions, serving as the main point of contact for assigned accounts. The Customer Success Manager plays a key role in ensuring customers have a positive experience from initial implementation onward, building strong partnerships along the way. What you will do Act as the primary contact for clients, handling their needs and responding to questions Guide customers through the implementation of Ivalua’s solutions Develop and maintain long-term relationships to support customer satisfaction and retention Support clients in achieving their objectives with Ivalua’s products This role directly shapes customer satisfaction and contributes to Ivalua’s ongoing success.

Role Overview As a Proposal Specialist for the EMEA region, you will play a pivotal role in supporting our sales and partner teams by expertly managing and coordinating the creation of high-quality customer proposals and responses to RFTs, RFPs, RFIs, and RFQs. This position requires a unique blend of project management expertise, exceptional writing skills, and a collaborative spirit to produce compelling and compliant proposal content within tight deadlines. You will serve as the central point of contact, gathering insights from various departments including sales, technical, legal, pricing, services, and operations to ensure the delivery of outstanding customer-facing documentation. Additionally, you will collaborate closely with our channel partners’ proposal teams on partner-led proposals to guarantee alignment and adherence to customer specifications.

Join our dynamic team at Moveworks as a Senior Advisory Solution Consultant, where you will leverage your expertise to drive innovative solutions for our clients. This is an exciting opportunity to work with cutting-edge technology in a fast-paced environment while collaborating with a talented team. Your fluency in German will be essential as you engage with our clients and ensure their needs are met effectively.

Join Megaport as a Customer Success Manager, where you'll play a pivotal role in ensuring our clients achieve their desired outcomes using our innovative cloud networking solutions. You will be the trusted advisor for our customers, guiding them through their journey and enabling them to derive maximum value from our services.

Become a part of Ventura Travel, where we inspire adventure seekers through unique travel brands! At Japaventura, we pride ourselves on offering authentic, innovative, and sustainable experiences in Japan. Our mission is to ensure that travelers appreciate the beauty of Japan while embarking on unforgettable adventures. Are you ready to get paid for exploring? Do you reside in Japan? Are you a responsible, energetic individual ready to lead travelers through captivating experiences? Join us in providing exceptional journeys while upholding our strong core values. As a Tour Guide for Japaventura, you will play a vital role in helping our clients realize their dreams of exploring Japan, making their trip a memorable experience! You will collaborate with a dynamic team of Tour Conductors and report directly to the Executive Director of Japaventura.

As a Customer Success Manager at MongoDB, you will channel your passion for technology and tackle new challenges head-on. We are in search of an individual who excels in ambiguous situations and can operate independently while maintaining a strong focus on customer satisfaction and program development. In this pivotal role, you will serve as the primary point of contact for MongoDB end users, utilizing your technical expertise and account management skills to lead cross-functional teams that include Sales, Professional Services, and Solutions Architects.This position is based in Frankfurt, aligning with our hybrid working model.

Dataiku is the leading platform for AI success, serving as the enterprise orchestration layer for the development, deployment, and governance of AI technologies. Our platform enables teams to design and operate analytics, machine learning, and AI solutions within a unified environment that fosters transparency, collaboration, and control. Positioned above data platforms, cloud infrastructure, and AI services, Dataiku connects the entire AI stack for enterprises, empowering organizations to implement AI across multi-vendor environments with centralized governance.The world's foremost companies depend on Dataiku to transform AI into a vital business performance engine that delivers quantifiable value. To learn more, visit the Dataiku blog, LinkedIn, X, and YouTube.We are on the lookout for a dedicated Senior Customer Success Manager to join our innovative team in Frankfurt. In this pivotal role, you will manage a portfolio of large enterprise accounts within your assigned territory. Your proactive engagement with a diverse range of stakeholders will highlight the value delivered through Dataiku's software and services. As the internal advocate for our customers, you will collaborate with various Dataiku teams and partners to surpass customer expectations. Your performance will be measured against specific metrics related to customer product adoption, expansion, and retention.Key Responsibilities:Manage a portfolio of assigned accounts, including leading organizations in sectors such as manufacturing, energy, and defense.Understand client use cases and desired business outcomes, aiding licensed users in achieving these objectives through Dataiku's products and services.Assist clients in translating their business challenges into high ROI solutions.Collaborate with Dataiku account teams (Engagement Managers, Technical Account Managers, Data Scientists, and Sales Engineers) to ensure customer success.Guide customer organizations on effectively leveraging Dataiku's capabilities to implement...

Emma Sleep GmbH is looking for a Business Development Intern who speaks German to support market growth initiatives from our Frankfurt office. This internship centers on expanding our presence and reaching new customers. Role overview As part of the business development team, you will contribute to projects that help shape our growth strategy. Expect to assist with planning and executing activities aimed at increasing customer engagement and supporting our expansion goals. What you will do Work closely with experienced colleagues on projects that influence company direction Help develop and refine strategies for reaching new markets and customers Use your German language skills to support communication and outreach efforts What you will gain Hands-on experience in business development within a growing company Opportunities to learn from professionals in the field Exposure to innovative projects that have a direct impact on business outcomes

Are you a proficient SAP professional with a flair for training and a command of the German language? Join us at fusionconsulting as a Senior SAP Project Training Coordinator. In this pivotal role, you will lead training initiatives, ensuring that our teams and clients are equipped with the necessary knowledge to excel in SAP environments.Your expertise will not only contribute to the success of our projects but also enhance the overall training experience for our clients. We are looking for a dedicated individual who thrives in a collaborative environment and is passionate about organizational change management.