About the job
At Intercom, we are revolutionizing customer service through cutting-edge AI technology. Our mission is to empower businesses to deliver exceptional customer experiences.
Our advanced AI agent, Fin, is designed to provide seamless and reliable customer service, empowering businesses to enhance their customer interactions significantly. With the integration of our Helpdesk, businesses can enjoy a complete solution known as the Intercom Customer Service Suite, which offers AI-enhanced support for complex inquiries that necessitate human intervention.
Established in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is committed to setting new benchmarks in customer service. Our core values drive us to push boundaries, act quickly, and consistently provide outstanding value to our clients.
What’s the opportunity?
As a German-Speaking Mid-Market Account Executive, you will play a pivotal role in propelling our new business growth. Join our dynamic sales organization as we embark on an exciting journey ahead.
At Intercom, we are committed to reshaping the sales landscape. We ask our clients to integrate Intercom into the heart of their operations, and we achieve this by placing our customers at the center of our strategy. We genuinely believe in the growth and development of every new team member. As part of the Account Executive team, you’ll join a community that values internal promotion, creativity, and ownership, providing ample opportunities for advancement.
What will I be doing?
- Promote and drive the adoption of Intercom within our Mid-Market segment.
- Oversee the complete sales cycle for Intercom’s Mid-Market customers, utilizing a consultative sales approach from prospecting to closing.
- Deliver timely and precise forecasts, ensuring clear visibility on revenue performance.
- Stay informed about our evolving products and processes.
- Create customized demonstrations tailored to meet client needs.
- Engage in team mentoring and development initiatives.
- Act as the voice of the customer to cross-functional partners, including Marketing and Product teams.
- Contribute to the growth of our global Enterprise business by pioneering new best practices and leading projects to elevate the team.
What skills do I need?
- 5+ years of experience as an Account Executive.
- 3+ years of SaaS experience in selling similar products.
- Proven sales instincts and a track record of success.

