Global Head of Solutions Engineering

About HiveHive stands at the forefront of cloud-based AI technology, delivering transformative solutions that enhance content understanding, searching, and generation. Trusted by some of the largest and most innovative enterprises across the globe, Hive empowers developers with an impressive suite of pre-trained AI models, managing billions of API requests every month. Our proprietary AI models and datasets drive groundbreaking applications that redefine content moderation, brand protection, sponsorship analysis, context-driven advertising, and much more.With over $120 million raised from esteemed investors such as General Catalyst, 8VC, Glynn Capital, Bain & Company, and Visa Ventures, Hive's footprint extends across San Francisco, Seattle, and Delhi with a diverse team of over 250 professionals. We invite you to join us on our journey to shape the future of AI!Client Solutions Associate RoleWe are on the lookout for dynamic, cross-functional professionals to join our Client Solutions team at Hive. This pivotal role involves the commercial deployment of our innovative technologies. As a Client Solutions Associate, you will collaborate closely with our Executive Team to forge new client relationships and nurture existing ones. Daily, you will engage with a diverse array of clients across industries, delivering Hive's exceptional offerings to Fortune 500 companies. Your responsibilities will include executing multiple projects simultaneously while leveraging your strong analytical skills to prioritize tasks and evaluate project outcomes and client solutions. You are the backbone and driving force of Hive, committed to realizing our ambitious capabilities. Ideal candidates will possess a solid foundation in consulting or business development, complemented by a technical degree.

As a Client Solutions Lead at office-hours, you will be at the forefront of delivering innovative solutions to our clients. Your expertise will guide our team in creating tailored strategies that not only meet but exceed client expectations. You will collaborate with cross-functional teams to ensure seamless execution and foster strong client relationships.

Join Our Team at Office HoursAt Office Hours, we empower individuals to monetize their expertise through our innovative online platform. Users can create personalized knowledge profiles and engage in hourly consultations or participate in surveys that align with their professional skills. Our marketplace enables businesses and organizations to discover insights from a diverse pool of advisors, facilitating informed decision-making on demand.Our VisionWe hold the belief that human knowledge is the most valuable asset in today's interconnected world. Unfortunately, much of this knowledge remains untapped, locked away in individual minds. Our mission at Office Hours is to unlock this potential by offering tools that foster a knowledge-sharing economy.Headquartered in San Francisco, we are supported by leading marketplace strategists and business operators including Saar Gur, Marco Zappacosta, Lenny Rachitsky, Jackson Gates, and Aaron Levie. Our clientele features rapidly growing digital health companies, software startups, venture capital firms, and prominent consulting agencies.Role OverviewAs a Client Solutions Associate, you will serve as the critical link between our clients and the right subject matter experts. Your role will be instrumental in expanding our network and enhancing our impact by facilitating connections that allow experts to share their insights through qualitative interviews.This fast-paced position demands a proactive, adaptable individual with excellent interpersonal skills. You will actively contribute to refining our processes to enhance our service quality. Collaborating closely with our product and engineering teams, you will help translate client feedback into actionable product enhancements.We seek candidates who are enthusiastic about navigating the challenges and triumphs of business growth while fostering a loyal user base.

About Us At Office Hours, we empower individuals to monetize their knowledge by connecting them with those seeking insights. Our platform enables users to establish knowledge profiles and receive consultation requests or survey opportunities tailored to their expertise. Businesses can swiftly navigate our marketplace to engage with thousands of advisors ready to share their valuable insights. Our Vision We believe that human knowledge is the most invaluable asset in today’s world. Despite our interconnectedness, much of this knowledge remains untapped and stored within individuals. Our mission at Office Hours is to unlock this potential and facilitate a knowledge-sharing economy through innovative tools. Based in San Francisco, we are supported by leading marketplace operators and our clientele includes dynamic digital health companies, emerging software startups, venture capital firms, and top consulting agencies. Role Overview As a Client Solutions Manager, you will take ownership of a portfolio of enterprise clients, driving their growth through strategic account acquisition and expansion initiatives. You will lead a high-performing team while focusing on enhancing client relationships and fostering team development. Your clientele will primarily consist of well-known investment firms within the region. This dynamic role requires a client-centric approach with an emphasis on developing growth strategies, executing projects, and mentoring top talent. As a primary contact for our clients, you will collaborate with our product and engineering teams to relay insights that inform product enhancements. We seek candidates who have a track record in managing client-facing teams, especially in enterprise business development or customer success. The ideal applicant thrives in challenging environments and is eager to tackle the complexities of client portfolio growth while nurturing high-performance teams.

The Client Partner, Advertising Solutions position at OpenAI centers on building and maintaining strong relationships with advertising clients. This role involves collaborating directly with clients to understand their goals and challenges, then aligning OpenAI’s technology to address those needs. Role overview Success in this position depends on a blend of client management skills and a deep understanding of advertising solutions. The Client Partner acts as a trusted advisor, guiding clients through the process of adopting and optimizing OpenAI’s advertising offerings. Key responsibilities Work closely with clients to identify their advertising needs and objectives Deliver tailored solutions using OpenAI’s technology Foster long-term relationships that support client success Ensure advertising initiatives meet or exceed expectations Requirements Experience in client management within advertising or related fields Strong communication and relationship-building abilities Comfort working with advanced technology to solve client challenges

About UsAt Office Hours, we bridge the gap between organizations and a diverse network of trusted experts across various fields. Our mission is to empower experts to monetize their knowledge through advisory roles, projects, and AI model training, while we manage the complexities of screening, compliance, scheduling, and payments. This allows for a seamless focus on delivering impactful insights.We are a rapidly growing, profitable company headquartered in San Francisco, with additional offices in Brooklyn and Bangalore. Our clientele includes leading digital health companies, tech innovators, investment firms, consulting agencies, and AI Labs, all backed by prominent marketplace investors from firms like DoorDash, Airbnb, and Affirm.Our VisionWe believe human knowledge is the most valuable asset on the planet. Despite our interconnectedness, much of this knowledge remains untapped. Our goal is to democratize access to this wealth of information, making it scalable through innovative tools tailored for the knowledge economy.Role OverviewAs a Client Solutions Manager, you will spearhead the growth of a portfolio of enterprise clients, crafting and executing strategies for both account acquisition and expansion. You will lead and nurture a high-performing team, ensuring that your client base, which includes the most esteemed investment firms, flourishes under your guidance.This dynamic, client-facing position emphasizes the importance of portfolio growth and team development. Your focus will be on formulating and implementing growth strategies, managing projects, and mentoring top talent. As a key contact for our clients, you will collaborate closely with our product and engineering teams to translate client insights into actionable product enhancements.We are seeking candidates with a robust background in managing client-facing teams in enterprise business development and/or customer success. If you thrive on challenges and are passionate about driving client growth and team excellence, we want to hear from you.Your ResponsibilitiesDevelop and implement strategies for acquiring new enterprise clients and expanding existing accounts.Recruit, mentor, and cultivate top talent to ensure a high-density of skills within your team.

About the Role SPS North America is seeking a Client Services Associate in San Francisco, California. This position focuses on supporting clients and making sure their needs are handled quickly and thoroughly. What You Will Do Respond to client inquiries and requests Offer solutions to improve clients' experience with SPS North America services Maintain clear and professional communication with clients Location San Francisco, California, United States

WHAT IS BOX? Box (NYSE:BOX) stands at the forefront of Intelligent Content Management. We empower organizations to enhance collaboration, oversee the complete content lifecycle, safeguard essential content, and revolutionize business workflows with the power of enterprise AI. Established in 2005, Box simplifies operations for renowned global enterprises, including JLL, Morgan Stanley, and Nationwide. Our headquarters is located in Redwood City, CA, with additional offices across the United States, Europe, and Asia. Joining Box means you will play a pivotal role in advancing our platform. Content is the heartbeat of collaboration—encompassing billions of files and information exchanged among teams, departments, and crucial business processes daily: contracts, invoices, employee records, financials, product specifications, marketing assets, and more. Our mission is to infuse intelligence into content management and enable our clients to dramatically transform their workflows. With the integration of AI and enterprise content, you will be at the forefront of a significant transformation in how the world collaborates.WHY BOX NEEDS YOU As an Associate Solutions Engineer (ASE), you will collaborate with our global Solutions Engineering (SE) team to design customer-centric solutions tailored for business and IT leaders across various industries. To equip you for this full-time position, Box invites you to participate in our comprehensive 6-month training program, the ASE Academy. This program is designed to impart essential tools and strategies foundational to becoming a successful Solutions Engineer at Box. Throughout the course, you'll receive extensive training focused on both technical and professional skill enhancement, alongside opportunities to apply these skills in real business contexts. By the end of the academy, you will have demonstrated proficiency with the Box product and the ability to articulate the value of our solutions in addressing specific business challenges. After completing the Academy, you will continue your growth as an Associate Solutions Engineer, utilizing your product knowledge to assist customers and internal stakeholders in fully grasping the value of the Box platform. WHAT YOU'LL DO Collaborate with colleagues leveraging a modern suite of SaaS business applications (Box, Salesforce, Slack, Zoom, etc.) Develop your professional and technical skills through hands-on experience and training.

Join DoorDash as the Manager of Client Success & Technical Solutions, where you will spearhead the DoorDash for Business Customer Success Team. This pivotal role involves crafting strategies and implementing scalable solutions to ensure smooth onboarding, activation, and enduring customer retention. Your leadership will guide customers through their journey, from initial contact to post-launch success.As we expand our offerings for corporate clients, including catering and group orders, you will take on greater responsibility for customer health in a complex landscape. Your ability to prioritize effectively and maintain focus on impactful actions will be crucial for our customers' success.About the RoleIn this leadership role, you will manage a team of 6-9 Customer Success Managers (CSMs), overseeing coaching, performance management against KPIs, and collaborating directly with customers to gather insights that shape our initiatives and product roadmap. This position requires a proactive mindset; you will be expected to identify inefficiencies and implement tools and processes that enhance customer satisfaction and team productivity.Collaboration is key, and you will work closely with the Sales team—not merely as a handoff point but as a true partner. You will drive alignment on account health and escalations, and participate in discovery meetings to provide technical context that helps Sales position the right solutions for our clients. A solutions-first mindset is essential.Additionally, you will establish tracking and monitoring systems to ensure all deals are actively managed, providing timely updates to cross-functional partners and leadership. Your contributions will support our program strategy and structure across various initiatives, enhancing enablement, improving processes, and fostering collaboration.

About This Role:We are seeking a dedicated Client Relations Associate who is enthusiastic about enhancing client experiences through proactive support and effective relationship management. In this pivotal role, you will oversee a designated portfolio of clients, ensuring they receive exceptional service that fosters satisfaction, retention, and enduring value.As the primary liaison for our clients, you will connect them with the appropriate technical resources, keep them informed, and champion their success. You will collaborate closely with our Senior Client Relations Manager, who will guide your onboarding and professional growth.Key Responsibilities:Serve as the main point of contact for a designated book of clients, owning the relationship.Conduct regular check-ins to ensure alignment and client satisfaction.Proactively track service performance, ticket trends, and client engagement metrics.Collaborate with the technical team to facilitate seamless service delivery and resolve issues.Identify opportunities for upselling or expansion and communicate these to the Senior Client Relations Manager.Assist in the renewal process and support updates to contracts.Aid in onboarding new clients, ensuring a smooth transition to technical teams.Maintain comprehensive notes, updates, and tasks within our documentation systems.About You:2+ years of experience in Account Management, Client Success, or a related client-facing role, preferably within technology, MSP, SaaS, or IT services.A college degree in communications, psychology, English, or a related field is preferred.Exceptional communication skills, with a clear, polished, and client-friendly demeanor.Strong organizational skills and the ability to manage multiple accounts simultaneously.A proactive, solution-oriented mindset.Familiarity with tools such as JIRA or similar ticketing systems is a plus.Ability to work independently in a dynamic and fast-paced environment.Benefits:‍ Comprehensive health benefits including 100% coverage for health, dental, and vision insurance for you, and 50% for dependents.

Role Overview Cloudflare, Inc. is hiring an Associate Solutions Engineer for a hybrid role. This position focuses on supporting clients by identifying their needs, resolving technical challenges, and helping to implement solutions that improve their experience with Cloudflare's products and services. What You Will Do Work with teams across the company to understand client requirements Troubleshoot and resolve technical issues for clients Help implement solutions that address client challenges Communicate technical concepts clearly to both clients and internal stakeholders

Overview:The Client Service team at Guidepoint plays a crucial role in linking our clients with subject-matter experts. Our goal is to empower clients to make informed business decisions by understanding their unique research needs and delivering relevant experts swiftly, often within hours.Join us to contribute significantly to Guidepoint's success!As a Client Service Associate, you will engage directly with clients to comprehend their specific business inquiries and identify the experts best suited to address these questions. You will also be responsible for sourcing and recruiting new experts into our expansive network of over 1,750,000 professionals. Your work will directly impact the quality of service we provide to our clients.

Gerson Lehrman Group (GLG) is on the lookout for enthusiastic Associates eager to excel in delivering exceptional client service within a vibrant, performance-driven, and team-centric environment.As pivotal members of GLG's Insight Network – the leading global source of first-hand expertise – Associates engage in dynamic communication, collaborating directly with top-tier professionals from financial services, consultancies, and corporations. Your role will be to connect these clients with the insights they require to thrive.We seek individuals with innate curiosity, robust critical thinking abilities, and a competitive edge to drive client success. With these attributes, you will undergo our comprehensive onboarding and training programs, allowing you to refine your skills in project delivery, client relationship management, and expert engagement. Within a few months, you will take ownership of the project lifecycle, interacting frequently with esteemed clients and experts, all while benefiting from ongoing coaching and mentorship from your team to enhance your project management and communication prowess.

Gerson Lehrman Group (GLG) is on the lookout for enthusiastic Associates eager to advance their skills in delivering exceptional client service within a high-performance, merit-based, and collaborative environment.As pivotal members of GLG's Insight Network—the largest and most diverse source of firsthand expertise—Associates engage in dynamic communication, serving as thought partners to elite professionals from top financial services firms, consultancies, and corporations. This role connects clients with the insights they need to excel.Ideal candidates possess a natural curiosity, robust critical thinking abilities, and a competitive drive to achieve outstanding results for clients. Supported by comprehensive onboarding, mentorship, and training, you will develop essential skills, including project management, client relationship building, and expert engagement. Within months, you will take ownership of project lifecycles, regularly communicate with prominent clients and experts, and receive ongoing guidance to enhance your project management and communication competencies.

Jordan Park Group is dedicated to providing exceptional investment management and financial advisory services to a unique clientele, including individuals, families, and institutions who have made significant impacts across various sectors such as business, philanthropy, and government. Our team comprises compassionate problem solvers with diverse experiences, adept at handling complexities and overcoming challenges to help clients achieve their financial aspirations.Our mission is to enrich lives and preserve legacies.Position Overview: Associate, Client AdvisoryLocation: San Francisco, CaliforniaThe Client Advisory Team is seeking an Associate to collaborate closely with senior team members across all facets of client engagement. The successful candidate will exhibit a keen interest and aptitude in relevant topics while balancing technical expertise with strong verbal and written communication skills. Key responsibilities include but are not limited to:Collaborating with Client Advisors and clients to facilitate the advisory processFostering client relationships through direct interaction in an advisory capacity under Senior Advisor supervisionOffering strategic financial and investment guidance across clients’ entire balance sheets, including opportunities identified through clients’ networksEngaging with potential clients early in the prospecting phase to effectively communicate how Jordan Park can provide valueActing as a project manager by coordinating with internal Jordan Park experts and external advisors (tax, legal, real estate, lending, etc.) to solve problems and achieve optimal outcomes for clientsWorking with the Investment and Analyst Teams to provide portfolio reporting and perform ad hoc analyses based on requests from Client Advisors and clientsConducting financial planning and forward modeling of client balance sheetsDeveloping strategic portfolio implementation plans based on client specifics and collaborating with the investment team for execution and ongoing maintenanceEngaging in strategic discussions about client engagement with Client AdvisorsManaging projects from inception to completion and coordinating with multiple stakeholders to ensure successful outcomesAddressing diverse requests that may extend beyond typical job duties and acting as a trusted advisor for families on various matters

Role Overview Airwallex is hiring an Associate, Client Enablement in San Francisco. This role focuses on supporting the onboarding and configuration experience for customers using Airwallex’s global payments and finance platform. The Associate will help clients get started smoothly, working with teams across the company to create a setup process that meets the needs of businesses worldwide. About Airwallex Airwallex provides integrated solutions for business accounts, payments, and treasury management to over 200,000 businesses, including Brex, Rippling, and Qantas. Founded in Melbourne, the team now numbers over 2,000 people across 26 offices. Airwallex is valued at $8 billion and backed by investors such as T. Rowe Price and Mastercard. About the Client Enablement Team The Client Enablement team ensures customers have a smooth onboarding experience. Team members work closely with internal partners to deliver user-friendly product configurations that support Airwallex clients globally. What You Will Do Support and enhance the onboarding process for new clients Collaborate with internal stakeholders to ensure product setup meets client needs Identify ways to improve operational efficiency and customer satisfaction What We Value Critical thinking and a drive to solve complex problems Motivation to work toward Airwallex’s mission Ability to collaborate and turn ideas into practical solutions Comfort working in a high-growth, change-oriented company

Role Overview Cloudflare, Inc. is hiring an Associate Solutions Engineer for a hybrid role. This position supports clients by helping them solve challenges related to internet security and performance. The work involves collaborating closely with customers, understanding their technical requirements, and recommending solutions that fit their needs. What You Will Do Work with customers to identify their goals and technical challenges Present and explain Cloudflare’s technologies as solutions to client needs Support the delivery of secure and high-performing internet services Contribute to a team focused on improving security and performance for a wide range of organizations

At Ironclad, we are revolutionizing the way contracts are managed with our advanced AI contracting platform. Our innovative solutions transform agreements into valuable assets, enabling smoother transactions, immediate insights, and empowering agents to drive progress—all while maintaining user control. Whether engaging in buying or selling, Ironclad consolidates the entire contracting journey on a single intelligent platform, equipping leaders with the insights needed to stay ahead of the competition. This is why renowned organizations such as OpenAI, the World Health Organization, and the Associated Press choose Ironclad to enhance their business operations.Recognized as an industry leader, Ironclad has been acknowledged in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, named a Fortune Great Place to Work, and listed among Fast Company’s Most Innovative Workplaces. Furthermore, we are proud to be featured in Forbes’ AI 50 and Business Insider’s Companies to Bet Your Career On. Our growth is supported by esteemed investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For further details, visit www.ironcladapp.com or connect with us on LinkedIn.About the RoleAs a Senior Solutions Engineer (SE) at Ironclad, you will serve as a pivotal pre-sales technical expert, closely collaborating with our Mid-Market Sales team. Your role will involve engaging with prospects and coordinating with Ironclad’s Sales, Customer Outcomes, Implementation, and Product teams to facilitate efficient, value-driven evaluations and achieve successful customer outcomes.Mid-Market SEs are crucial to our sales momentum. You will excel by mastering the technical win through agile, customized solution designs that demonstrate precisely how we address the unique challenges prospects face today while preparing them for future growth. If you are a creative problem-solver who thrives in a fast-paced environment and enjoys crafting tailored solutions for diverse users, this opportunity is for you.With an in-depth understanding of Ironclad's platform and common contracting workflows for mid-market clients, SEs will empower prospects to confidently recognize how Ironclad can facilitate their growth. Additionally, SEs will provide invaluable feedback to the Product team by identifying recurring market needs and translating them into actionable insights that enhance the platform at scale.

Join our innovative Client Delivery team at Hive as a Client Delivery Analyst. In this pivotal role, you will oversee the execution of projects within our state-of-the-art Hive Data platform. Your responsibilities will include managing multiple projects concurrently, analyzing priorities, metrics, and deliverables to ensure seamless delivery of our cutting-edge technology solutions. This position offers a unique opportunity to immerse yourself in the dynamics of a rapidly growing startup while collaborating with a tight-knit team. Your contributions will play a crucial role in our business lifecycle, allowing you to witness firsthand how a high-growth company operates.