Global Onboarding & Support Specialist

About SwapSwap is revolutionizing the landscape of modern commerce through its cutting-edge AI-native platform. We seamlessly integrate backend operations with innovative storefront experiences, designed for brands eager to sell anything, anywhere.Our platform centralizes global operations and empowers businesses with intelligent workflows, enabling data-driven decisions that protect margins in real-time. From cross-border transactions to demand planning and returns management, our products provide merchants with unparalleled transparency and confidence in their operations.At Swap, we foster a culture that prioritizes clarity, creativity, and shared ownership as we transform the global commerce landscape.About the RoleWe are seeking a dynamic individual who thrives at the intersection of technology, operations, and client engagement. As a Merchant Onboarding Technical Implementation Manager at Swap, you will lead merchants through their entire implementation journey — from technical discovery and solution design to configuration, testing, and launch. You’ll collaborate closely with merchant eCommerce, operations, and technical teams to understand their systems and data flows, configuring the Swap platform to meet their needs while providing expert support through integration challenges and workflow optimization.The ideal candidate will possess strong organizational skills, a solid understanding of technical concepts such as APIs and data structures, and an innate ability to build trusted relationships with clients. Your role will be pivotal in facilitating quick and successful merchant adoption of Swap, ensuring a smooth transition to realizing value from our solutions.Key ResponsibilitiesOversee the complete onboarding process for merchants, managing technical and operational workstreams to guarantee a seamless and timely launch.Conduct thorough technical discovery to assess merchant systems, data structures, workflows, and integration needs.Configure and test merchant environments, including API connections, workflow logic, and platform settings, to align with business objectives.Assist merchants with integration troubleshooting by analyzing payloads, logs, and system behaviors to ensure swift resolution.Maintain clear and proactive communication with merchant stakeholders, offering guidance, updates, and recommendations throughout the onboarding process.Facilitate effective training and enablement sessions to empower merchant teams in adopting Swap’s products and workflows confidently.

Join our award-winning AI marketing SaaS company as an Implementation & Onboarding Specialist. In this pivotal role, you will be responsible for ensuring our clients successfully integrate and utilize our innovative solutions. You will work closely with customers, guiding them through the onboarding process and addressing any questions or challenges they may encounter. Your expertise will be crucial in optimizing their experience and driving their success with our platform.

Join Everlywell as a Senior Technical Implementation & Accounts Manager within our Clinical Operations team! In this pivotal role, you will lead the technical implementation of our innovative health testing solutions while managing key accounts to ensure our clients receive exceptional service and support.Your expertise will help bridge the gap between technical teams and healthcare providers, ensuring a seamless integration of our services. You will work closely with cross-functional teams to deliver top-notch solutions that meet the needs of our diverse clientele.

As an Implementation Manager at Dealpath, you will play a crucial role in guiding our clients through the successful implementation of our innovative software solutions. You will be the bridge between our clients and our technical team, ensuring a seamless onboarding experience. Your expertise in project management and client relations will be vital as you lead projects from initiation to completion, driving customer satisfaction and engagement.

Join our dynamic team at upside as a Merchant Analytics Manager, where you will leverage data analytics to drive business decisions and optimize merchant performance. You will be responsible for analyzing transaction data, identifying trends, and providing actionable insights to enhance our marketing strategies and improve merchant relationships.

Role Overview The Implementation Specialist at Dealerware helps new customers get started with our platform. This role focuses on guiding clients through onboarding, learning about their goals, and making sure our solutions fit their needs. The work centers on smooth integration and building strong customer relationships from the start. What You Will Do Collaborate with customers to understand their requirements and business processes Deliver tailored solutions that fit each client’s operations Support customers through every step of the onboarding process Ensure the Dealerware platform integrates smoothly into client workflows Help drive customer satisfaction and foster long-term partnerships Location This position is based in Austin Downtown, TX.

Join Upside as a Senior Merchant Analytics Manager and take charge of driving data-driven decisions to enhance our merchant partnerships. You will leverage your expertise in analytics to provide insights that inform strategies and optimize performance. Collaborate with cross-functional teams to support our growth and ensure our merchants achieve their goals.

Role Overview Semperis is seeking an Onboarding Program Manager in Austin to support new team members as they join the company. This role focuses on helping new hires understand company culture, internal processes, and essential tools. The Onboarding Program Manager will design and deliver onboarding strategies that support business goals and help newcomers feel welcome from day one. What You Will Do Coordinate and schedule training sessions for new employees Create and update onboarding materials Work closely with different departments to improve and streamline the onboarding process Maintain clear communication with new hires and internal teams What Helps in This Role Strong organizational skills Clear and effective communication Experience designing onboarding programs or similar initiatives Ability to collaborate across teams

At Truemed, we're dedicated to empowering individuals to take charge of their health by unlocking pre-tax HSA/FSA funds for preventive care. Our innovative payments infrastructure seamlessly connects health and wellness merchants to billions of dollars in tax-advantaged consumer spending, enabling effortless HSA/FSA transactions at checkout across Shopify storefronts, direct integrations, and emerging platforms.As a Product Manager on the Merchant Payments & Integration team, you will be pivotal in guiding merchants from their initial API call to their first sale, while overseeing ongoing payment operations, revenue reconciliation, and driving the growth of our platform ecosystem. You will collaborate closely with a technical engineering team to enhance the developer experience, improve payment infrastructure, and create merchant-facing tools that empower our partners to operate with confidence.We seek an individual with a technical background who can effectively communicate with engineers and the development teams of our merchants, while also possessing strong customer empathy. You should excel at translating complex integration challenges into clear specifications and transforming a merchant's operational challenges into well-defined product initiatives. While experience in payments is advantageous, the ability to quickly grasp domain-specific language and foster trust with technical stakeholders is essential.

Skimmer provides software for pool and spa service businesses, serving over 6,000 customers nationwide. With backing from private equity and a market of more than 70,000 pool service companies, Skimmer is positioned for significant expansion. The company has received high marks from customers, reflected in an NPS score of 68 and consistently positive reviews. Skimmer has earned recognition from the Inc. 5000, Deloitte Fast 500, Built In Austin's Best Startups, and as one of Austin's Best Places for Working Parents. Core Values Customer success drives company success. Diverse, humble teams win together. Results matter, and urgency fuels progress. Trust grows through open, transparent communication. Role overview The Customer Onboarding Team Manager leads a team of three Customer Onboarding Managers and reports to the VP of Customer Success and Support. This role manages onboarding for new clients and provides support to existing customers, with particular focus on larger SMB accounts. The manager combines team leadership with direct involvement in customer implementation, working to improve team performance, develop digital-led onboarding processes, and increase customer activation rates. The goal is to ensure every new pool professional is set up for success on Skimmer's platform. This position has a direct impact on customer retention, product adoption, and long-term growth across Skimmer's national customer base. Key responsibilities Team leadership and development Coach and mentor Onboarding Managers, supporting them in delivering strong customer experiences. Guide team development through one-on-one meetings, call shadowing, and targeted skills training. Set clear milestones and performance goals related to customer activation, focusing on both new client onboarding and engagement with current customers.

As an Onboarding Specialist at innergy1, you will play a crucial role in facilitating a seamless onboarding experience for new employees. Your primary responsibilities will involve guiding new hires through the onboarding process, ensuring they are well-acquainted with our company culture, policies, and procedures. You will act as a point of contact for new employees, addressing their queries and providing them with the necessary resources to succeed in their roles.This position offers a fantastic opportunity to contribute to a positive employee experience and foster a supportive workplace environment.

Job OverviewJoin our dynamic team at Wise as a Senior Implementation Manager in Austin, where you will play a pivotal role in the expansion of the Wise Platform through high-impact partner integrations. Your efforts will directly contribute to achieving our regional growth objectives, collaborating closely with Solutions Engineering, Product, Compliance, Operations, and Sales teams to ensure efficient project delivery at the highest standards.In this position, you will spearhead complex implementations for some of the largest banks and businesses in the world. From project kickoff to successful launch, your strong program management skills will be essential in delivering on-time, high-quality integrations.As you navigate various markets, you will implement both new and existing solutions, adeptly overcoming challenges through advanced problem-solving and influential communication. You must be equally proficient in business and technical environments, establishing trust with executive and engineering teams, as well as both internal and external stakeholders.This opportunity is ideal for a seasoned professional with a proven history of executing complex programs within financial services, especially in the banking and payments sectors. If you are enthusiastic about financial technology and excel in a fast-paced, dynamic setting, we encourage you to apply.Key Responsibilities:Lead intricate implementation projects for major banking institutions and businesses, managing the process from kickoff to launch while ensuring timely and high-quality outcomes.Utilize strong problem-solving and influencing skills to navigate and resolve project blockers, effectively engaging in both business and technical discussions.Apply governance expertise to oversee project scope, timelines, and accountability, while identifying risks and ensuring compliance with regulatory requirements.Manage delivery risks associated with projects—including financial, compliance, and reputational aspects—ensuring robust mitigation strategies are in place.Foster excellent relationships with partners, ensuring they appreciate the quality of the services we provide.Confidently articulate financial technology solutions and lead initiatives aimed at enhancing project scalability and efficiency.This role offers the chance to:Make a significant impact on the growth of the Wise platform by leading payment partnerships with leading banks and businesses globally.Contribute to scaling the Implementation function through initiatives designed to enhance our processes.Deliver innovative solutions by exploring new methods and approaches.Travel to collaborate with teams and engage with prospects worldwide.

Location: Austin (Domain), TX (In-office 4x per week)Company: Kizen, www.kizen.comAbout UsKizen is at the forefront of innovation, utilizing our advanced platform, AI Agents, and True Context Technology (TCT) to power essential experiences for top organizations in highly regulated sectors, including insurance, healthcare, and financial services.Our platform streamlines and automates critical workflows—helping insurance agents manage contracts and commissions, enabling healthcare providers to offer proactive patient care, and empowering financial institutions to automate document classification and data extraction.With Kizen, developers can seamlessly create new enterprise applications and impactful AI agents, while business users can easily customize dashboards and agents through natural language processing, low-code solutions, or traditional coding—all within one unified platform.In a matter of days, what used to take months or years can now be accomplished. Kizen merges powerful pre-built agents and use cases with a robust enterprise platform for automation and data integration, all built on a scalable and trustworthy AI-first architecture.We are committed to addressing real operational challenges and enabling the world's most complex organizations to operate more efficiently, intelligently, and humanely.Join us in revolutionizing industry operations—one workflow, one agent, and one customer success story at a time.About the RoleThis is an exceptional opportunity for a visionary leader eager to be at the core of the AI revolution aimed at enhancing human experiences. As the VP of Implementations for Insurance, you will play a pivotal role in ensuring that our diverse clientele—from Fortune 100 enterprises to local small businesses—not only embrace our solutions but also excel with them. You will collaborate closely with our CEO and CTO to drive the successful adoption of our rapidly evolving platform.In this dynamic position, you will lead our teams responsible for:Executing enterprise technology implementations that are both seamless and impactful, leveraging your technical acumen and strategic insights. You’ll engage with clients across various industries, including healthcare, insurance, and financial services, customizing solutions to address their specific requirements while advocating for the transformative potential of automation and AI to ensure their ongoing success.Facilitating implementations for mid-market companies that aim to quickly and cost-effectively integrate AI and automation into their operations.Building, training, and supporting our expanding network of certified partners.

Skimmer is dedicated to revolutionizing the pool and spa service and repair industry. As a private equity-backed company, we proudly serve over 6000 customers using our innovative pool service platform to enhance their businesses. With over 70,000 pool service companies in this expansive niche, our mission is far from complete.Our customers' satisfaction is paramount; they appreciate our services as much as we value their feedback (check out our reviews and our impressive NPS score of 68!).Recently, we have been honored to be included in the Inc. 5000 list of the fastest-growing companies, the Deloitte Fast 500, and recognized as one of Built In Austin's Best Startups, alongside being named one of Austin's Best Places for Working Parents.We are in search of innovative thinkers who maintain humility, so let’s get started!Our Values: At Skimmer weUnderstand that our customers' success translates to our success.Cultivate humble, diverse teams that enjoy winning together.Act with urgency to drive results.Build trust through open and honest communication.About You: We are seeking a forward-thinking developer with a strong focus on AI for our growth and go-to-market development team. You will enhance our customers' experiences within the Skimmer app, particularly around new user registrations, billing processes, and onboarding. Reporting to the R&D / Development organization, you will collaborate extensively with all stakeholders involved in onboarding, customer experience, and billing (including Finance, Customer Success, and Support).Ideal candidates will have experience with API-based, real-time integrations, particularly with Stripe subscriptions. You will partner closely with both US-based and front-end developers to ensure optimal customer experiences at all times. Your role is essential in engaging new customers with Skimmer, facilitating their initial use of the platform, and ensuring each feature is accessible and user-friendly.The Growth Team is responsible for the initial interaction customers have with the Skimmer app, which includes Stripe subscriptions, implementation checklists, and initial setup processes. They monitor critical metrics such as “first 30-day retention” and “percentage of application configuration completed.”Your primary objective in this role is to deliver an exceptional customer experience for new accounts.

Join Our Team as an Implementation EngineerAt EngFlow, our mission is to empower developers by significantly accelerating software builds and tests. We provide a cutting-edge cloud-based, distributed service designed to optimize developer workflows through efficient remote execution and caching techniques, resulting in enhanced productivity and product quality.Supported by esteemed investors, EngFlow is at the forefront of transforming how organizations build software and deliver high-quality products. Our solutions can accelerate builds by ten times or more, while our observability platform offers actionable insights for continuous improvement. Founded by notable contributors to Bazel, we create innovative tools that help engineering teams—ranging from startups to Fortune 500 companies—maximize developer velocity and optimize build performance.Discover more about our vision, culture, and team: EngFlow | Watch Our VideoWe are currently seeking an Implementation Engineer to be the primary technical advocate for our customers. In this role, you will support engineering teams throughout their trial periods and ongoing usage, assist them in integrating and optimizing their build workflows, and collaborate with internal teams to deliver an exceptional user experience.

At Terminal Industries, we view the logistics yard as the final unexplored territory in supply chain technology—an environment that still relies on outdated methods like clipboards and radios. These yards are critical as they manage the trucks, trailers, chassis, and containers essential to global trade. By harnessing yard-level data, we aim to enhance efficiency, sustainability, and scalability throughout the supply chain.We are developing the world's first AI-driven Yard Operating System (YOS), designed to digitize, automate, and coordinate all activities within the yard. With our advanced Terminal Vision Engine and leading-edge machine learning capabilities, we empower operators with real-time insights, intelligence, and control to reduce dwell times, eliminate unnecessary costs, and increase throughput.The outcome? More secure, intelligent, and efficient yards—and the opportunity to revolutionize a trillion-dollar industry from the ground up. Supported by premier investors and in collaboration with top global logistics firms, we're not just addressing challenges; we're setting the standard for the industry.Joining Terminal means becoming part of a team that is reshaping the landscape of modern logistics. If you're eager to make a significant impact on the flow of goods in the global supply chain, this role offers a unique chance to contribute meaningfully during a vital phase of growth.As the Senior Implementation Manager, you will oversee the complete implementation process of our Yard Operating System for enterprise clients—from project initiation to launch and beyond. This customer-focused role is crucial, positioned at the crossroads of project management, technical alignment, and operational change management. Collaborating closely with Product, Engineering, and Customer Success teams, you will ensure that every implementation is executed on schedule, meets defined objectives, and fosters customer confidence that ensures long-term loyalty.

Join Togetherwork as a Senior Project Manager - SaaS Implementations with a Focus on Data MigrationLocation: Austin, TX (hybrid)Schedule: Full-time | Hybrid (2–3 days in office)Work Authorization Notice:Currently, we cannot provide immigration sponsorship for this role. Candidates must possess valid, unrestricted authorization to work in the country where the position is located.About TogetherworkTogetherwork is a rapidly growing SaaS company with a robust $250M recurring revenue model, featuring over 33 software applications across 12 vertical markets. We empower communities, organizations, and businesses to thrive with purpose-built software tailored to support their unique missions and operations.Based in the vibrant South Congress area of Austin, TX, Togetherwork is committed to customer satisfaction, execution excellence, and operational integrity. Our teams prioritize accountability, collaboration, and ongoing improvement as we establish a modern data foundation for our next growth phase.About the RoleWe are on the lookout for an experienced and highly motivated Senior Project Manager to spearhead large-scale, complex, client-facing software implementation projects. This position demands a strong combination of technical acumen, project management expertise, and outstanding communication skills. You will collaborate with cross-functional teams and external clients to ensure high-quality implementations that meet functional, financial, and timeline objectives while enhancing customer satisfaction.

The future of AI—whether in training or evaluation, classical ML or agentic workflows—begins with exceptional data quality.At HumanSignal, we are pioneering the platform that drives the creation, curation, and assessment of that data. Our tools are utilized by top AI teams to ensure models are based on authentic real-world signals rather than irrelevant noise.Our open-source product, Label Studio, has emerged as the industry standard for labeling and evaluating data across various modalities—ranging from text and images to time series and agents in environments. With over 250,000 users and hundreds of millions of labeled samples, it stands as the most widely adopted open-source solution for teams dedicated to building AI systems.Label Studio Enterprise enhances this foundation with the security, collaboration, and scalability features necessary to support mission-critical AI workflows—facilitating everything from model training datasets to evaluation test sets and continuous feedback loops. We began our journey before foundation models became mainstream, and we are intensifying our focus now that AI is transforming the world. If you are passionate about assisting leading AI teams in developing smarter, more accurate systems, we would be thrilled to connect with you.HumanSignal is establishing the world’s first dedicated data creation labs—facilities where expert annotators, domain specialists, and AI trainers produce the highest quality training data in the industry.We are seeking an AI Trainer Onboarding and Support Specialist to serve as the first point of contact for our expanding community of AI trainers. Your role will involve helping new trainers get started, addressing their inquiries, swiftly resolving issues, and ensuring that everyone has the resources they need to excel in their work.This position is fundamentally about people. You will be the friendly voice (or message) guiding individuals through their initial annotation tasks, troubleshooting technical problems, or assisting them with payment queries. You will collaborate across time zones to support a global workforce, playing a crucial role in making HumanSignal a desirable environment for talented individuals to contribute.If you genuinely enjoy helping others succeed and have a knack for problem-solving, this role could be a perfect fit for you.

We are seeking a dedicated Onboarding Consultant to join our dynamic team at togetherwork. In this hybrid role, you will be responsible for guiding new clients through the onboarding process, ensuring a seamless experience as they integrate our solutions into their operations.Your expertise will help clients adapt to our services quickly, providing them with the necessary tools and support to maximize their success. If you are passionate about customer success and have a knack for problem-solving, we want to hear from you!