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Guest Service Associate - Front Office

Accor HotelsBengaluru
On-site Full-time

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Experience Level

Experience

Qualifications

To excel in this role, you should possess strong communication skills, a friendly demeanor, and the ability to work efficiently in a fast-paced environment. Previous experience in customer service or hospitality is preferred, but not mandatory. A proactive attitude and a willingness to learn are essential for success.

About the job

Accor Hotels is hiring a Guest Service Associate for the Front Office in Bengaluru. This position serves as the first point of contact for guests, handling arrivals and departures with care and professionalism.

Role overview

The Guest Service Associate greets guests, manages reservations, and oversees the check-in and check-out process. The goal is to create a smooth and welcoming experience for every visitor.

What you will do

  • Welcome guests upon arrival and assist with check-in procedures
  • Handle guest reservations and update records accurately
  • Ensure a seamless check-out process
  • Represent the Accor Hotels brand with professionalism and courtesy

Requirements

  • Interest in hospitality and guest service
  • Strong commitment to delivering excellent service
  • Professional communication and interpersonal skills

About Accor Hotels

Accor Hotels is a leading global hotel operator and market leader in Europe. We provide a diverse range of hospitality experiences and are dedicated to delivering exceptional service to our guests across our hotels worldwide. Join us and be part of a vibrant team that celebrates diversity and fosters innovation.

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