Help Desk Analyst - Tier 1 Support

Join usm2 as a Senior Systems Administrator Tier 3, where you will play a crucial role in managing and optimizing our IT infrastructure. Your expertise will ensure the reliability and performance of our systems, supporting our dynamic team with innovative solutions.

Join us at usm2 as a Tier 3 System Analyst. In this pivotal role, you will be responsible for providing advanced technical support, analyzing system requirements, and ensuring optimal performance of systems and applications. Your expertise will play a crucial role in troubleshooting complex issues, implementing solutions, and collaborating with cross-functional teams to enhance system efficiency.

Join usm2 as a Senior Solaris Administrator Tier 5, where you will play a vital role in maintaining and enhancing our Solaris environments. You will leverage your expertise in systems administration to ensure the stability and performance of our infrastructure.

Join CGS Federal as a Senior Systems AdministratorEmployment Type: Full Time, Senior-levelDepartment: Legal/ITCGS Federal is on the lookout for a proactive and skilled Senior Systems Administrator to enhance our technical support efforts for a prominent Federal agency. This role is pivotal in managing and optimizing our technical initiatives.At CGS, we unite talented and innovative professionals to tackle some of the most complex challenges faced by government entities through advanced technology solutions. We are committed to fostering an environment of collaboration, growth, and support where our employees can thrive and drive government innovation.Key Responsibilities:- Oversee the archiving processes of Relativity databases, developing and documenting workflows to identify, archive, and delete materials in alignment with established policies and NARA guidelines.- Report directly to the Contractor IT Manager or relevant Project Manager.- Collaborate with COR, Government Case Managers, and trial attorneys to assess system requirements and propose technical strategies that meet IT needs.- Analyze consultations to define system and project requirements, designing comprehensive systems accordingly.- Conduct full technical support activities on smaller projects, which may include program validation and system testing.- Perform thorough systems evaluations and present findings with formal reports and oral presentations.- Coordinate with COR on task orders, workload scheduling, personnel assignments, and project progress reporting.- Supervise team members assigned to task orders, ensuring adherence to established work standards and technical designs.

Join our dynamic team at CGS Federal as a Senior Relativity Systems Administrator!Employment Type: Full TimeDepartment: Legal/ITIn this pivotal role, you will oversee a diverse range of projects aimed at optimizing and enhancing our organization's network systems. As a part of CGS Federal, you will collaborate with a group of motivated, highly skilled professionals dedicated to tackling the government's most pressing challenges using innovative technology.At CGS, we foster an inclusive environment where employees are encouraged to grow professionally through various learning opportunities.Key Responsibilities:- Design and implement Automated Litigation Support (ALS) solutions utilizing leading COTS tools including Relativity, iPro, and CaseMap.- Oversee the maintenance of the ALS system infrastructure across both on-premises and AWS cloud platforms.- Manage external access to ALS tools, ensuring effective identity and access management for stakeholders such as expert witnesses and federal attorneys.- Conduct regular system maintenance including backups, restore operations, software updates, and performance tuning.- Create and update system diagrams, administrator guides, and end-user documentation on a semi-annual basis.- Deliver weekly reports detailing system health, performance metrics, and project progress.- Collaborate closely with IT leadership to support ALS applications and infrastructure.

Join CGS Federal as a Senior Systems Administrator specializing in Relativity!Employment Type: Full TimeDepartment: Legal/ITWe are on the lookout for a skilled and motivated Senior Systems Administrator to enhance our team. In this pivotal role, you will lead various projects aimed at optimizing and supporting our organization's network systems.At CGS Federal, we unite talented individuals with a passion for solving the government’s most pressing challenges using state-of-the-art technology. We welcome candidates who are eager to innovate within the government sector, thrive in collaborative environments, and possess the foresight to anticipate the needs of their colleagues.Our workplace fosters an atmosphere of support and professional growth, offering numerous opportunities for learning and development.Key Responsibilities:- Design and deploy Automated Litigation Support (ALS) solutions utilizing COTS tools like Relativity, iPro, CaseMap, and more.- Oversee ALS system infrastructure (storage, compute, network) on both on-premise and AWS cloud platforms.- Manage external access to ALS tools, including identity and access management for stakeholders such as expert witnesses, US Attorneys, and IRS collaborators.- Conduct system maintenance tasks such as backups, restore operations, application updates, performance tuning, and monitoring.- Create and maintain system diagrams, admin guides, and user documentation, ensuring updates at least bi-annually.- Provide weekly reports covering system health, performance metrics, completed tasks, and upcoming projects.- Collaborate with IT leadership to support ALS applications and infrastructure.Qualifications:- A Bachelor’s degree in Computer Science, Management Information Systems, or a related field, or equivalent practical experience.- Minimum of 5 years of direct experience in system implementation, including UNIX, Windows, and Network Storage Solutions, with at least 5 years specifically in litigation support applications (e.g., Oracle, Relativity, iPro, Concordance, Trial Director).- Proven experience in designing, procuring, installing, integrating, and testing systems in the required environment.- Familiarity with large, complex systems featuring a diverse mix of operating systems and functions.- At least one year of experience in a leadership role managing projects and teams.

Senior Systems Administrator IIEmployment Type: Full Time, Senior-levelDepartment: Legal/ITCGS Federal is on the lookout for a Senior Systems Administrator to enhance our team dedicated to providing comprehensive technical support for a prominent Federal agency.At CGS Federal, we unite passionate, highly skilled, and innovative individuals to tackle the government's most pressing challenges using advanced technology. We seek candidates who are eager to drive government innovation, value collaboration, and possess the foresight to anticipate the needs of others. Our company fosters a supportive environment that promotes professional development through various learning opportunities.Key Responsibilities:- Oversee the archiving of Relativity databases by developing, managing, and documenting workflows to identify, archive, and delete materials per established destruction policies in alignment with Division, Department, and NARA guidelines.- Report directly to the Contractor IT Manager, Systems Manager, or Lead Project Manager.- Collaborate with COR, Government Case Managers, and trial attorneys to ascertain system requirements and devise technical solutions for IT needs.- Analyze information from consultations to define system and project requirements effectively.- Design comprehensive systems based on the established requirements.- On smaller projects, provide the full spectrum of technical support, including program validations and testing.- Conduct systems evaluations and present findings, recommendations, and specifications through formal reports and oral presentations.- Consult with COR regarding task orders, work scheduling, personnel assignments, and progress reporting, while preparing plans, staffing, scheduling, and cost estimates for task orders.- Monitor and report on contract and task order progress.- Direct and oversee personnel assigned to task orders, ensuring adherence to work standards and conformity of technical design to functional requirements.

Senior IT System Administrator for Discovery OperationsEmployment Type: Full-Time, Executive-LevelDepartment: Legal CGS Federal is on the lookout for an experienced Senior IT System Administrator specializing in electronic discovery systems. Join our dynamic and motivated team focused on providing exceptional support for legal accounts. In this pivotal role, you will be instrumental in ensuring the operational efficiency of our technological offerings.At CGS, we foster a collaborative environment where innovative minds come together to tackle complex challenges faced by the government. We are dedicated to nurturing our employees' professional development through continuous learning opportunities and a supportive workplace culture.Key Responsibilities:- Ensure the continuous availability of electronic discovery applications and associated tools.- Administer and monitor installed systems and infrastructure, including the installation, configuration, testing, and maintenance of operating systems and application software.- Monitor application performance, identify bottlenecks, and collaborate with vendors and developers for effective solutions.- Implement and uphold security, backup, and redundancy strategies.- Contribute to technical architecture design discussions.

SQL Database Administrator / Systems AnalystEmployment Type: Full Time, Mid-levelDepartment: Information Technology CGS Federal is on the lookout for a SQL Database Administrator / Systems Analyst to become an integral part of our dedicated team, providing comprehensive technical support for a prominent federal agency.At CGS, we unite motivated and skilled professionals to tackle some of the most pressing challenges faced by the government, utilizing state-of-the-art technology. We value candidates who are eager to drive government innovation, cherish collaboration, and possess the foresight to meet the needs of others.We pride ourselves on creating a supportive environment for our employees and fostering professional growth through diverse learning opportunities. Key Skills and Attributes for Success:-Expertise in processing Electronic Stored Information (ESI) across various systems, involving hands-on file manipulation and conversion tasks.-Ability to devise and execute upgrade action plans for new litigation support tools within existing environments by actively participating in Change Control Board Meetings.-Leading user acceptance tests and validating the deployment of new software upgrades; integrating legal systems to enhance efficiencies through script creation, advanced queries, and the introduction of automated workflows.-Assisting in the management of database organization, standards, controls, and procedures.-Providing technical consulting for the definition, design, and creation of database environments.-Maintaining documentation and developing comprehensive database dictionaries.

Discovery IT System AdministratorEmployment Type: Full-Time, Executive-LevelDepartment: LegalCGS Federal is actively seeking a committed and detail-oriented Discovery IT System Administrator to join our dynamic and high-performing team. In this pivotal role, you will be instrumental in supporting various legal accounts and enhancing our operational capabilities.At CGS, we unite a team of motivated, skilled, and innovative professionals dedicated to addressing the most challenging problems faced by the government through advanced technology solutions. We value collaboration and proactive problem-solving, and we are eager to find candidates who share our enthusiasm for driving government innovation. Our supportive environment fosters professional growth through diverse learning opportunities.Key Responsibilities:Ensure the day-to-day availability of electronic discovery applications and related tools.Administer and monitor all installed systems and infrastructure, including installation, configuration, testing, and maintenance of operating systems, application software, and system management tools.Monitor and test application performance for potential bottlenecks, identify solutions, and collaborate with vendors and developers to implement fixes.Maintain security, backup, and redundancy strategies.Assist in technical architecture design discussions.

Join usm2 as an ETL Tier 3 Specialist, where you will be at the forefront of transforming data into actionable insights. In this role, you will leverage your expertise to design, develop, and optimize ETL processes that are critical to our data-driven decision-making. You will collaborate with cross-functional teams to ensure data integrity, performance, and quality.

Join CGS Federal as a Senior Database Administrator IIEmployment Type: Full-Time, Mid-LevelDepartment: Information TechnologyCGS Federal is on the lookout for a skilled Senior Database Administrator to manage and oversee all functionalities of Microsoft SQL Server. Our mission is to assemble talented and innovative individuals to address the government's most pressing challenges through advanced technology solutions.We foster a collaborative environment that promotes professional development and seeks candidates who are eager to drive government innovation and contribute to our collective goals. At CGS Federal, we empower our employees to grow through a variety of learning opportunities.Key Responsibilities:- Administer Microsoft SQL Server, including Replication, Backup/Restore procedures, Capacity Planning, Reporting Services, Analysis Services, and Integration Services.- Migrate databases from SQL Server 2012 to SQL Server 2016.- Provide comprehensive systems administration support, including planning, execution, testing, installations, and configurations of new hardware and software.- Recommend and implement solutions for SQL performance monitoring and tuning.- Implement, deploy, and support Microsoft technologies such as Visual Studio, VB.NET, ASP.NET, and Web Services.- Support virtualization technologies such as VMware and Microsoft Hyper-V, including the creation and configuration of virtual machines.- Perform backups of web, application, and database servers following MPA policies and procedures, which includes daily incremental backups and full weekly backups of all server volumes.- Conduct database activities such as monitoring, space management, and support, including extended hours for database systems when necessary.Qualifications:- A minimum of 5 years of relevant experience in SQL Server Database Administration.- Proven ability to manage multiple assignments simultaneously.- Experience with visualization technologies is a plus.

Job Title: SCCM AdministratorDuration: 12 MonthsLocation: Baltimore, MDJob Overview:We are seeking an experienced SCCM Administrator to join our team. In this role, you will provide crucial technical support for both new and existing customers within the Microsoft SCCM 2016 environment. As a Subject Matter Expert (SME) in SCCM, you will work closely with application teams to understand customer requirements and deliver tailored SCCM solutions. You will be responsible for articulating SCCM architecture needs and proposing design enhancements when necessary.

Job Title: SCCM AdministratorContract Duration: 12 MonthsLocation: Baltimore, MDPosition Overview:We are seeking a skilled SCCM Administrator to join our team, responsible for delivering exceptional technical support in the Microsoft SCCM 2016 environment for both new and existing clients. As a Subject Matter Expert (SME), you will collaborate closely with the application team to understand customer needs and implement SCCM solutions to meet those requirements. Your expertise in SCCM architecture and design improvements will play a critical role in enhancing our service delivery.

Join CGS Federal as a Senior Systems Analyst and play a pivotal role in supporting a comprehensive technical initiative for a prominent Federal agency.At CGS, we unite driven, skilled, and innovative individuals to tackle the government's most pressing challenges using advanced technology. We seek candidates passionate about contributing to governmental progress, who thrive in collaborative environments, and can proactively identify the needs of others.We pride ourselves on fostering a supportive workplace where our team members can grow professionally through various learning opportunities.Key Responsibilities:- Develop, manage, and document workflow processes to identify, archive, and delete materials in accordance with destruction policies and NARA guidelines.- Collaborate with Contractor IT Manager, Systems Manager, and Lead Project Manager.- Consult with the COR, Government Case Managers, and trial attorneys regarding system requirements and IT solutions.- Gather information to define system and project requirements, and design systems accordingly.- Conduct program validations and testing for smaller projects as needed.- Perform systems evaluations and present findings in formal reports and presentations.- Engage with COR to manage task orders, work schedules, personnel assignments, and project progress.- Supervise personnel on task orders to ensure compliance with work standards and technical requirements.- Ensure timely delivery and quality control of project outputs.- Prepare technical documentation for systems.- Operate according to the configuration management plan and oversee technical task aspects.- Organize and deliver user training sessions on developed systems, including preparation of training materials.Qualifications:- Extensive experience with Relativity and related technologies.

Become a Valued Member of Our Team!At DSI Systems, we take pride in over 40 years of experience in sales enablement and tailored business solutions, delivering exceptional value and results for our clients and partners. We are actively seeking enthusiastic individuals who are ready to make a significant impact in the fields of sales and customer service. Join us in an exciting and rewarding work environment where you can grow and thrive.Position OverviewThe Retail Support Specialist (RSS) plays a crucial role in providing exceptional frontline support to AT&T customers within high-traffic national retail settings. In this dynamic position, you will directly engage with customers and retail partners to address various account, billing, device, and service inquiries, often under fast-paced and high-volume conditions. To succeed in this role, you must possess excellent communication skills, emotional resilience, comfort with technology, and the ability to maintain professionalism and accuracy amid a bustling retail atmosphere. Key Responsibilities: Customer SupportDeliver friendly, professional, and solution-oriented support to AT&T customers within national retail locations.Address inquiries related to billing, account updates, plan modifications, device assistance, and service challenges.Troubleshoot and resolve issues with wireless devices, network connectivity, and feature functionalities.Operate effectively in high-volume retail environments while maintaining focus, professionalism, and quality service during peak hours and escalated situations. Retail Partner SupportServe as the AT&T subject-matter expert for retail employees and third-party labor partners.Act as the primary AT&T representative for these partners, providing in-store support for retail escalations.Proactively collaborate with store leadership to address customer issues, enhancing partnership alignment and ensuring a superior customer experience.Work Environment & Schedule ExpectationsThis position is based in a retail environment requiring standing, walking, and engaging with customers on the sales floor for up to 8 hours daily.Flexibility to work evenings, weekends, and holidays based on business needs is essential.Comfortable functioning in a busy, customer-focused environment with frequent interaction and problem-solving requirements.Operational ExcellenceEfficiently navigate multiple systems simultaneously while actively engaging with customers.Thoroughly document all customer interactions.Comply with company policies, adherence to compliance standards, and maintain privacy protocols.Achieve or surpass performance metrics, including quality, efficiency, and customer satisfaction ratings.Implement and uphold approved planograms for mobile devices and signage.Manage inventory and assist with stock organization.

Senior Database AdministratorJoin CGS Federal as a Senior Database Administrator and play a crucial role in managing Microsoft SQL Server environments effectively. You will be responsible for all facets of database administration, ensuring optimal performance and reliability.At CGS, we pride ourselves on fostering a collaborative and innovative environment. We seek individuals who are passionate about leveraging technology to solve complex challenges in government services. Our team is composed of motivated and skilled professionals dedicated to continuous improvement and professional growth.Key Responsibilities:Administer Microsoft SQL Server, including replication, backup/restore procedures, capacity planning, reporting services, analysis services, and integration services.Facilitate database migrations from SQL Server 2012 to SQL Server 2016.Provide comprehensive systems administration support, including planning, execution, testing, installations, and configurations of new hardware and software.Recommend and implement solutions for SQL performance monitoring and tuning.Deploy and support Microsoft technologies such as Visual Studio Framework, VB.NET, ASP.NET, and Web Services.Support virtualization technologies like VMware and Microsoft Hyper-V by creating and configuring virtual machines.Perform backups of web, application, and database servers in accordance with MPA policies, including daily incremental backups and full weekly backups.Conduct database activities including monitoring, space management, and extended support when necessary.

Senior Database Administrator (DBA)Employment Type: Full-Time, Executive-LevelDepartment: LegalCGS Federal is on the lookout for a skilled Senior Database Administrator to enhance our dynamic legal team. In this pivotal role, you will be instrumental in managing and optimizing our database systems, ensuring seamless support for our diverse legal accounts. As part of our innovative environment, you will collaborate with talented professionals committed to addressing the government's most pressing challenges through advanced technology.At CGS, we cultivate a culture of support and growth. We believe in empowering our employees through continuous learning opportunities and fostering collaboration to drive government innovation.

Join the dynamic team at Daniels Health as an Operations Administrator. We seek an enthusiastic, self-driven individual with a strong background in providing administrative support to manufacturing or plant facilities. Your role will be integral in collaborating with Operations leadership to ensure a smoothly functioning and compliant Business Unit. You will engage in various administrative tasks tailored to the evolving needs of the business unit, making each day unique and rewarding.