About the job
About Imagine Worldwide
At Imagine Worldwide, we believe that every child possesses incredible potential, yet millions lack access to essential learning opportunities. Our mission is to empower countless children across Sub-Saharan Africa by equipping them with vital literacy and numeracy skills necessary for unlocking their full potential. We tackle the global literacy crisis with innovative educational technology solutions, including the onebillion application and diverse toolkits designed to enhance implementation. Through nine randomized controlled trials conducted across various countries, we have documented significant learning improvements, boosts in school attendance, and progress towards gender parity, all at a cost of less than $7 per child per year.
Imagine Worldwide collaborates with governments, organizations, and communities to deliver effective, child-centered, tablet-based learning experiences that are both accessible and affordable. Based in California, our nonprofit organization operates within seven countries in Sub-Saharan Africa. For more information, please visit our website.
Role Overview
The ICT Support Specialist will play a pivotal role in providing technical support to Imagine Worldwide staff and local partners, primarily focusing on ensuring stable internet connectivity in schools and managing internal IT systems. Reporting directly to the Director of ICT, this role is vital for the seamless execution of our digital learning initiatives. The Specialist will be responsible for maintaining functional, secure ICT infrastructure that aligns with the organization's mission effectively.
As the primary executor of connectivity and IT support strategies established by the Director of ICT and other stakeholders, the Specialist will ensure that technical operations are consistent with organizational objectives and security protocols.
Key Responsibilities
Connectivity Support for Countries and Schools
The Specialist will guarantee dependable internet and network connectivity for our country offices and school programs, often situated in remote and challenging environments.
- Provide both remote and on-site technical assistance for network-related issues in country offices and project schools.
- Monitor and uphold the vitality of school-based ICT infrastructure, including routers, access points, and local area networks (LANs).
- Collaborate with local Internet Service Providers (ISPs) and in-country technical partners to address connectivity disruptions and enhance network performance.
- Implement and document network configuration modifications as directed by the Director of ICT.
