Implementation Lead - Servicing Products

We are seeking a talented and driven Implementation Engineer to join our fast-growing team at Stacks. As an Implementation Engineer, you will play a crucial role in delivering cutting-edge solutions to our clients, ensuring seamless integration of our products into their systems.Your responsibilities will include collaborating with cross-functional teams, tr…

Harness is at the forefront of AI-driven software delivery, founded by the visionary technologist and entrepreneur Jyoti Bansal, who previously established AppDynamics, later acquired by Cisco for $3.7 billion. With approximately $570 million in funding and a current valuation of $5.5 billion, Harness is supported by renowned investors such as Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As artificial intelligence transforms code generation, the main challenges have evolved into aspects such as testing, deployments, application security, reliability, compliance, and cost optimization. Harness addresses these challenges by leveraging AI and automation within the "outer loop," enabling teams to accelerate software delivery while ensuring security and governance throughout the software lifecycle.Utilizing Harness AI and the Software Delivery Knowledge Graph, our platform offers deep contextual insights and intelligent automation, with governance and policy-driven controls seamlessly integrated across the platform.In the past year alone, Harness has facilitated over 185 million deployments, 82 million builds, 18 trillion flag evaluations, 8 million security scans, 9.1 billion optimized tests, and 3 trillion protected API calls, while managing $2.8 billion in cloud expenditures. This has empowered leading clients such as United Airlines, Morningstar, and Choice Hotels to enhance release speeds by up to 75%, reduce cloud costs by up to 60%, and achieve a 10x increase in DevOps efficiency.With a diverse global workforce spanning 14 offices across 25 countries, Harness is redefining the landscape of AI software delivery. We are eager to welcome exceptional talent to help us accelerate our growth and innovation.

Join Neara, a pioneering company transforming the energy landscape by enabling utilities to prepare for extreme weather events through innovative digital modeling.Our advanced machine learning techniques create detailed, physics-enabled digital twins of electricity grids across four continents, which assist asset owners in identifying challenges and implementing effective solutions over millions of kilometers of infrastructure.By simulating the impacts of severe weather and structural stress on a large scale, we empower the world’s leading utilities to detect risks, optimize their investments, and contribute to a more resilient global energy future.Our dedicated team comprises innovative thinkers passionate about making a real-world impact. We utilize AI and machine learning to enhance everything from data classification to complex scenario analysis, fostering a culture where creativity and innovation flourish as everyone contributes to our mission. We are looking for talented, imaginative individuals to help us expand our influence across the globe.Implementation Engineer RoleAs an Implementation Engineer, you will play a critical role in converting raw utility and geospatial data into precise digital twin models of electricity networks. Utilizing GIS, LiDAR, and asset datasets, you will configure models with Neara’s schema language to ensure high engineering standards. Based in London, you will be part of the Customer Success Team, responsible for deploying the Neara platform to utility clients throughout Europe. In this collaborative position, you will assist in developing and presenting complex customer use cases.Your Responsibilities:Participate in the comprehensive deployment of the Neara platform for utility customers across Europe.Ingest and manipulate large datasets (LiDAR, GIS, and asset databases) using Neara’s schema language and configuration framework.Serve as a technical liaison for customers throughout their deployment, collaborating with a Customer Success Manager to manage relationships with utility engineers and stakeholders, ensuring effective communication at all stages.Conduct thorough QA/QC to verify that the digital twin accurately represents real-world physics and meets customer specifications.Develop custom reports and dashboards within the platform to provide actionable insights for utility engineers.

Transform the Future of Finance with Us!At Light, we are revolutionizing the way modern businesses manage their financial processes by replacing outdated ERP systems with our dynamic Smart Financial Platform. Our cutting-edge software equips global enterprises with automated accounting, real-time insights, and financial flows that adapt to the pace of business.We collaborate closely with our clients, delivering rapid solutions while maintaining a relentless focus on quality. In a remarkably short time, Light has become the backbone of leading companies such as Lovable, Legora, and Keyshot. Our users don’t just operate on Light; they truly enjoy the experience.Join us as we forge a new category in software. We are a passionate team of engineers who appreciate the intricacies of finance, designers dedicated to seamless reconciliation, and operators who view finance as a product. If you're eager to innovate how the world manages money, you've found your new home.Supported by premier investors and guided by industry veterans, we are crafting groundbreaking products with the liberty to deliver ambitious results. Help us position Light as the global standard for next-generation finance.Your Role as Implementation ManagerAs an Implementation Manager, you will spearhead complex implementation projects for multinational clients transitioning from traditional ERP systems to our Smart Financial Platform. Your expertise will guide clients through the intricacies of financial systems during their migration, ensuring seamless adoption of our platform. You will cultivate strong relationships with client finance leadership to foster trust and facilitate successful outcomes.Your responsibilities will include:Leading intricate implementation projects for global clients.Utilizing your experience to navigate complex financial systems during migrations.Establishing trusted partnerships with client finance teams to enhance platform adoption.Creating and executing comprehensive project plans with defined milestones.Collaborating with our product and engineering teams to align client requirements with our implementation strategies.This role is client-facing and pivotal in ensuring successful implementations and sustained client satisfaction. You will collaborate with a small, talented team that possesses a profound understanding of the market.Your Qualifications:Bachelor’s degree in Accounting, Finance, or a related field.Proven experience in managing ERP implementations, particularly for large-scale enterprises.Strong analytical and problem-solving skills, with a deep understanding of financial processes.Excellent communication and interpersonal skills to build relationships with senior stakeholders.Demonstrated ability to manage multiple projects simultaneously and meet tight deadlines.

Join Ironclad, a leading contract lifecycle management platform, as a Legal Engineer - EMEA (Implementation Consultant). This role involves leveraging your legal expertise and technical skills to implement our innovative solutions for clients across the EMEA region. As part of our dynamic team, you will collaborate with clients, understand their needs, and ensure seamless integration of our software into their existing workflows.

Nice Ltd. is looking for a Principal Partner Success Implementation Engineer based in London. This position centers on enhancing partner experiences and ensuring the effective rollout of company solutions. Key responsibilities Collaborate with both internal teams and external partners to deliver solutions tailored to partner requirements. Develop and sustain strong working relationships with partners during each stage of the implementation process. Provide support to partners, helping them adopt Nice Ltd. products and maintain satisfaction over time. Role focus This role emphasizes communication, relationship building, and hands-on support to help partners achieve success with Nice Ltd. solutions.

Role overview The Senior Implementation Consultant at gomotive leads client projects in London, England. This position guides organizations through onboarding and ensures each client gains value from gomotive’s solutions. Clients come from a variety of industries, so the work involves adapting services to fit unique needs. What you will do Lead clients through onboarding and manage the full implementation process Partner with cross-functional teams to tailor solutions to individual client requirements Support clients as they adopt gomotive’s services, answering questions and resolving issues as they arise Build and maintain strong relationships with clients throughout each project Requirements Proven experience leading technology solution implementations Ability to collaborate with both technical and non-technical teams Strong communication and problem-solving skills Dedication to client success

At NiCE Systems, we embrace challenges and constantly push our boundaries. We are a dynamic team of innovators and leaders, dedicated to achieving excellence and driving meaningful change. If you share our passion for pushing limits, this is your chance to ignite your career.Role Overview: Professional Services Implementation EngineerAs a vital member of our implementation team, you will spearhead projects that are integral to our clients' success. You will expertly configure Proactive AI solutions, aligning them with industry best practices and specific customer needs, while also ensuring seamless collaboration across multiple departments.In this role, you will partner closely with Customer Success, Product Development, and AI Innovation teams to capture and translate business and technical requirements for Proactive AI deployments, whether in pilot phases or live production environments.The Implementation Engineer also plays a key leadership role, providing mentorship and support to junior team members.

About UsAt Optro, we have achieved remarkable growth, surpassing $300M ARR, and we stand as the premier audit, risk, ESG, and InfoSec platform in the industry. Our technology is trusted by over 50% of the Fortune 500, including 7 of the Fortune 10, empowering organizations to enhance their operations with increased clarity and agility. We are proud to have received stellar ratings on G2.com and Gartner Peer Insights.Our culture is rooted in inspiration and collaboration, driving us to innovate continuously and contribute positively to our customers and communities. At Optro, we work together to overcome challenges, aiming to create the most beloved platform in our field. Our accolades include being recognized among the 500 fastest-growing tech companies in North America for seven consecutive years by Deloitte!Your RoleWe are seeking a dynamic and self-driven Implementation Project Lead to oversee the deployment of Optro’s software solutions. This role entails managing every phase of the implementation process, from the sales handoff to the successful go-live of the system.Key ResponsibilitiesBuild an in-depth understanding of our product to guide customers throughout the implementation journey, including kickoff, design, and user acceptance testing.Gather, analyze, and interpret customer requirements to tailor the Optro solution effectively.Act as the project manager for various AuditBoard implementation projects of varying scopes.Monitor project progress and coordinate client and internal resources to ensure timely delivery of project milestones.Ideal Candidate AttributesA minimum of 3 years of experience in delivering software implementations within a B2B SaaS or enterprise software environment, from project kickoff to go-live is highly preferred.Alternatively, 3+ years of experience in internal audit, external audit, IT audit, IT compliance, or risk management, with hands-on involvement in implementing, configuring, or deploying audit, risk, or compliance systems.Proficient in Excel at an intermediate to expert level.

Role Overview oliver is looking for an Implementation Manager based in London. This role leads the deployment of new solutions for clients, working closely with them to understand their needs and deliver results that match their goals. What You Will Do Oversee the rollout of solutions for clients, managing the process from planning to completion Work directly with clients to clarify requirements and ensure their expectations are met Coordinate with internal teams to align project strategies with client objectives Build and maintain strong client relationships throughout each project Monitor progress and address issues to keep projects on track

About DecagonDecagon stands as the premier conversational AI platform, enabling brands to provide exceptional concierge-level customer experiences.Our cutting-edge technology empowers renowned enterprises such as Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to implement AI agents that facilitate personalized and enriching interactions across all channels, including voice, chat, email, and SMS.We envision a future where customer interactions transcend traditional support tickets and hold music, leading to quicker resolutions, more engaging conversations, and deeper relationships. Proudly backed by leading investors including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, we are committed to making this vision a reality.As an in-office company, we thrive on a collective dedication to excellence and speed. Our core values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — guide our working culture and team development.About the RoleJoin Decagon’s pioneering Implementations Team to build and scale our operations in delivering top-tier AI Agents to our clients. You will spearhead the strategy and execution of Decagon implementations within intricate enterprise environments, ensuring that each deployment is seamless, impactful, and lays the groundwork for sustained customer success.Your responsibilities will include designing and maintaining the implementation playbook, establishing frameworks, processes, and standards that facilitate repeatable and scalable deployments as we expand. You will leverage AI tools, automation, and robust operational design to enhance efficiency and minimize time to value.Collaborating closely with customer teams, you will gain insights into their workflows and objectives while working cross-functionally with Sales, Product, and Engineering to convert those needs into successful implementations. You will oversee complex rollouts, align stakeholders, and guarantee that every launch yields measurable outcomes.In this role, you willLead the implementation of enterprise AI Agents from kickoff to rollout, driving execution, adoption, and business results.Craft implementation strategies customized to each customer's objectives and technical landscape.Develop and manage the Implementation playbook, incorporating processes and standards that support scalable, high-quality deployments.Enhance the speed, quality, and consistency of implementations by identifying best practices and streamlining workflows.

About AssembledAt Assembled, we believe that exceptional customer support is achieved through a harmonious blend of human agents and artificial intelligence. Our cutting-edge platform is uniquely designed to integrate both elements seamlessly, enabling organizations to manage their support operations effectively. Trusted by industry leaders like Canva, Etsy, and Robinhood, Assembled empowers teams to optimize their operations — from in-house agents to BPOs, all while harnessing the capabilities of AI. With features including AI Agents that handle cases from start to finish, AI Copilot for agent support, and AI-driven workforce management, we help teams deliver faster, higher-quality service and make informed staffing and automation decisions. With the backing of $70 million from NEA, Emergence Capital, and Stripe, we are on a mission to redefine the future of AI and human collaboration in customer support.The RoleWe are seeking an experienced Implementation Manager to spearhead the technical implementation process and foster strong customer relationships during the onboarding phase for our mid-market and enterprise clients.As a pivotal member of our Solutions Team, you will play a key role in shaping our implementation strategies as we expand. Your responsibilities will encompass everything from customer project management to technical setup, directly contributing to revenue growth, customer retention, and overall satisfaction. By engaging with customers, you will formalize best practices for implementation, enhance our product offerings, and refine our operational processes as we continue to scale.ResponsibilitiesCultivate customer relationships and lead technical implementation projects across various customer segments, particularly focusing on mid-market and enterprise.Investigate and document product functionalities across all areas of our platform, both through our web application and API, to enhance your product knowledge and serve our customers and internal teams effectively.Establish and enhance implementation best practices based on your growing product expertise.Streamline internal processes and elevate the customer experience throughout the implementation phase.Collaborate cross-functionally with Sales and Customer Success teams to ensure successful customer launches.Influence the product roadmap by acting as a conduit between our customers and the product organization.Set a positive precedent for customer engagement, helping clients derive maximum value from our solutions.About YouA minimum of 4 years’ experience in a customer-focused role that involves technical support, ideally within a SaaS environment.Proven ability to manage multiple projects simultaneously, ensuring timely delivery and customer satisfaction.Strong analytical and problem-solving skills, with a passion for improving processes and customer experiences.Excellent communication and interpersonal skills, enabling effective collaboration with cross-functional teams and customers.A proactive mindset with a focus on continuous learning and adaptation.

About the PositionAs an Implementation Lead at Kernel, you play a pivotal role in aligning customer expectations with technical execution for large-scale enterprise projects. Your expertise transforms intricate requirements into effective, high-impact solutions, ensuring each proof of concept is precise, scalable, and strategically positioned for success.Collaborating closely with Account Executives, Product teams, and Engineering, you will tackle technical inquiries, resolve complex challenges, and develop solutions that deliver substantial value to our clients. With a continuous stream of new features being deployed at Kernel, you will remain at the forefront of client needs and the latest market innovations.Your Responsibilities:Serve as the technical expert partnering with Account Executives during late-stage sales cyclesManage and deliver high-quality proofs of concept (POCs) in a timely mannerOversee the entire implementation process from project kick-off to successful go-liveDesign, build, and deploy customized AI agents utilizing Kernel’s proprietary toolsAct as a trusted advisor for a diverse portfolio of clientsProvide constructive feedback to the Product team for ongoing improvements and iterationsRequired Skills and Experience:3–5 years of experience in a client-facing analytical or technical role such as Solutions Engineering, Technical Account Management, or ConsultingProficient technical knowledge (APIs, JavaScript, etc.) and familiarity with data systemsExceptional analytical and problem-solving abilities, with keen attention to detailAbility to navigate ambiguity and creatively solve technical issuesExperience in dynamic, fast-paced startup environmentsProven capacity to manage multiple clients and projects simultaneouslyExcellent communication skills and the capability to cultivate trustworthy relationships with customersWillingness to occasionally work later hours to accommodate US-based clientsPreferred (but not essential):Experience with AI products or applicationsFamiliarity with Revenue Operations (RevOps) workflows and systems, including CRMs and related tools

Humaans develops workplace infrastructure software for companies scaling rapidly across the globe. The platform started as a basic system of record and now offers a comprehensive workforce management solution. Athena, the AI layer, coordinates workflows across HR, IT, Finance, and Operations, helping organizations make informed decisions and adapt as they grow. Customers range from startups like Lovable, Poolside, Fyxer AI, and Tandem Health to established firms such as Quantexa, Sellpy, Manychat, Gigs, Croud, and Threecolts. These teams use Humaans to handle complexity and work more efficiently. The company has raised $20 million from investors and founders including Lachy Groom (Physical Intelligence) and Stewart Butterfield (Slack). Role overview The Implementation Manager ensures customers gain value from Humaans from the very beginning. With Athena now available, this role guides organizations through setting up an AI-driven people platform, encouraging adoption, and building lasting relationships. The position emphasizes accuracy, efficiency, and a strong customer experience. AI tools support daily work by streamlining processes, identifying issues early, and improving future rollouts. The Implementation Manager supports both the core HRIS and Athena platforms, making sure customers are well positioned from day one. What you will do Oversee the full implementation process for new clients, from contract signing through to launching the solution Handle complex data sets and tailor solutions to suit each organization Work closely with Sales, Customer Success, Product, and Engineering teams to deliver seamless, memorable implementations Location This position is based in London.

Our MissionAt Omnea, we’re transforming enterprise operations by addressing the most challenging aspects of procurement. Our goal is to eliminate the inefficiencies that can delay a single purchase for months, necessitating over 50 emails and involving Finance, Legal, Security, and IT just to secure approvals.With a robust funding of $75M from Khosla Ventures, Insight Partners, and Accel, we are on a mission to revolutionize this process. Our AI-driven platform seamlessly connects all stakeholders, making purchasing swift, secure, and effective—offering a centralized space for requests, automated approvals and renewals, real-time supplier risk assessments, and comprehensive spend visibility.The procurement market represents a $7B+ untapped opportunity, and our progress indicates the scale of this potential: we have achieved a tenfold increase in ARR to double-digit millions in just 18 months and are trusted by industry leaders such as Spotify, MongoDB, Monzo, and Albertsons. We're proud to be recognized as the 4th fastest growing startup in Europe.Our team has a proven track record, having previously scaled Tessian (cybersecurity technology, backed by Sequoia, Balderton, and Accel, and acquired post-Series C). We comprise former founders and operators who have successfully grown unicorns, developed top-tier products, and executed at the highest levels. You’ll have the opportunity to collaborate with leaders like Ben, Abs, Sabrina, and Rebe.OverviewWe are seeking an outstanding Solutions Architect to join Omnea’s customer team. This role offers an exciting opportunity to deploy our product, build impactful functions, and accelerate your career trajectory.In this position, you will lead the deployment of the Omnea platform and its strategic modules, features, and integrations. You will advise clients on optimal solutions that deliver significant value while driving the implementation process as an extension of their team. You'll develop expertise in our product and serve as the internal advocate for our customers, collaborating closely with both technical and commercial teams to ensure that customer-centricity remains at the heart of our operations.

Role Overview WPP Media is seeking a Director of Digital Implementation based in London, United Kingdom. This leadership role focuses on turning digital strategies into practical, effective plans that support business goals. The Director will oversee digital initiative execution, making sure projects stay aligned with company objectives. What You Will Do Lead the implementation of digital projects from planning through delivery. Supervise and guide teams to optimize campaign performance. Ensure digital initiatives support and advance business priorities. Work to improve digital experiences for clients by refining processes and outcomes.

Important Note: This Implementation Manager position is based in London and requires on-site presence five days a week. The role involves working directly with the team at Campfire’s office. Campfire develops a platform that helps mid-market finance teams modernize core accounting processes. The product replaces legacy ERPs and manual workflows with automation, enabling finance teams to close faster and scale more efficiently. Over the past year, Campfire has experienced rapid growth, driven by demand for tools that improve clarity, control, and strategic insight. Role overview The Implementation Manager leads customer projects from kickoff through to go-live, ensuring smooth adoption and integration of the Campfire platform. Responsibilities cover the full implementation lifecycle: initial planning, platform configuration, data migration, testing, launch, and transition to ongoing support. The role requires strong project management skills, technical understanding, and clear communication. Collaboration with both customers and internal teams is key to keeping projects on track and delivering a seamless experience. What you will do Lead customer implementations from project kickoff to go-live. Direct projects to tailor the platform to each customer’s accounting workflows and reporting needs. Configure the platform based on customer-specific charts of accounts, reporting structures, and operational requirements. Manage data migration from ERPs, general ledgers, or spreadsheets, ensuring accuracy of financial data. Oversee testing and validation of workflows, reporting outputs, and overall system setup. Identify and resolve risks or discrepancies early, coordinating with internal teams on data, processes, or timelines. Act as the main point of contact for customers during implementation, providing clear updates and guidance. Work closely with Product, Engineering, and Customer Experience teams to address technical or workflow challenges.

Xceptor develops a platform that helps financial institutions manage complex data. The system collects information from multiple sources, then organizes, validates, repairs, and enriches it. This process ensures clients receive reliable data for their operations. Xceptor works closely with Middle and Back-Office teams, aiming to give business users the tools to solve data challenges independently and reduce dependence on traditional technology teams. The company’s mission is to help business users at financial institutions automate processes and generate dependable data. Xceptor values client centricity, teamwork, and making a real impact. Role overview The Senior Implementation Consultant joins the Delivery Team in London. This position leads the execution of projects for financial services clients, from short-term assignments to broader transformation initiatives. The consultant shapes how the Xceptor platform is configured and deployed to address each client’s business needs. What you will do Manage projects from initial scoping through to go-live, maintaining strong relationships with clients throughout the process. Work closely with business teams to gather requirements and define clear, actionable specifications. Configure the Xceptor platform to meet client needs, overseeing the full development and implementation cycle. Support delivery of both new and existing client projects, adapting to a range of business goals. Share insights and collaborate with colleagues to ensure successful project outcomes in a team-driven setting.

About WPPWPP serves as the trusted growth partner for the world's leading brands, integrating cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions, and expert strategic counsel into a single entity. Powered by exceptional talent and our innovative marketing platform, WPP Open, we assist clients in navigating change, seizing opportunities, and achieving transformational growth. For more information, visit WPP.com.1360 - Implementational Planning Manager - Client TeamsAbout WPP MediaWPP is the creative transformation company dedicated to leveraging creativity to build better futures for our people, planet, clients, and communities. For more information, visit WPP.com.WPP Media, a global collective within WPP, brings together the best platforms, people, and partners to unlock limitless opportunities for growth in a media-rich environment. For further details, visit WPPMedia.com.ABOUT WPP & OPENDOORAt WPP, we continuously reinvent the future of creativity across a broader canvas, uniting unrivalled talent, resources, and skills to offer integrated communications, experience, commerce, and technology solutions.Over the past decade, we have developed a global client practice dedicated to accelerating WPP's impact for our largest clients by delivering the best of WPP. Each team is tailored to meet specific client needs and challenges, facilitating easy access to the appropriate capabilities. This is the foundation for our unique OpenDoor collaboration with Amazon.The OpenDoor partnership model is designed to deliver enhanced productivity, fueled by our industry-leading approach to People, Platforms, and Process. OpenDoor encompasses all WPP agencies and disciplines, including media, business consultancy, communications, and brand strategy.