Implementation Manager at Hightouch | Remote

HightouchRemote (North America)

Remote Full-time $140K/yr - $180K/yr

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Experience Level

Manager

Qualifications

To excel in this role, you should possess:Strong communication skills with the ability to convey technical concepts to diverse audiences. Experience in project management and a track record of successful customer onboarding. A background in data engineering or technical consulting is preferred. Familiarity with cloud data warehousing solutions such as Snowflake and Databricks. A detail-oriented mindset with a focus on creating scalable processes.

About the job

About Hightouch

Hightouch is a cutting-edge AI platform designed for marketing and growth teams. Our innovative AI agents revolutionize marketing workflows, empowering marketers to rapidly create content, strategize campaigns, and execute initiatives with remarkable speed and effectiveness.

We are uniquely positioned at the convergence of two pivotal technological advancements: the rise of large language models (LLMs) and agentic AI, alongside the rapid adoption of cloud data warehouses such as Snowflake and Databricks. Capitalizing on these trends, Hightouch has established itself as a leader in AI-driven marketing, collaborating with major industry players like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others.

Our team is dedicated to making a significant impact for our clients. We tackle challenges using first-principles thinking, operate with agility and efficiency, and uphold a culture of compassion and kindness. We seek team members who excel in communication, possess a growth mindset, and demonstrate determination in achieving our objectives.

About The Role

As an Implementation Manager, you will be pivotal in driving successful implementations at Hightouch. Collaborating closely with Technical Architects, you will take ownership of the entire implementation and enablement lifecycle for our Mid-Market and Enterprise customers. Your primary responsibility will involve executing the technical aspects of customer onboarding, ensuring a seamless integration of Hightouch into clients' existing data infrastructures, all while partnering with the Technical Architect overseeing the overall customer experience.

In this capacity, you will serve as the product specialist who translates complex customer requirements into actionable implementation strategies. You should have an innate ability to articulate technical concepts clearly to both data engineering teams and business stakeholders. As the lead for the implementation lifecycle, your focus will be on creating repeatable, efficient processes that can scale across our customer base while remaining adaptable to meet unique enterprise needs.

What You’ll Do

Manage the onboarding process for clients, collaborating closely with Technical Architects to ensure alignment between technical execution and customer success objectives.
Design and refine implementation frameworks that can scale across various customer segments while accommodating specific enterprise requirements.
Lead technical discovery sessions and implementation workshops, partnering with customer data engineering teams and business stakeholders.
Create and uphold detailed technical documentation for implementations, including integration specifications, data models, and more.

About Hightouch

Hightouch is at the forefront of AI technology, providing innovative solutions that empower marketing and growth teams to achieve unprecedented results. Our commitment to excellence and customer success sets us apart in a rapidly evolving industry.

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Implementation Manager at Hightouch | Remote

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At Second Nature, we believe that our team is our strongest asset. To create a transformative business, we not only require exceptional talent but also a culture that prioritizes high standards, relentless improvement, and a commitment to customer satisfaction.We view excellence as a continuous journey rather than a final destination. In two decades, we envision every employee reflecting on their tenure at Second Nature as a time when they achieved their peak performance, experienced significant growth, and stepped outside their comfort zones. About UsIn today's fast-paced world, convenience has become a fundamental expectation. From rides to purchases, everything is just a few clicks away. However, renting still presents challenges, including setting up utilities, obtaining renters insurance, changing air filters, and managing pest control.To address these issues, we have developed the world's first Resident Experience Platform that simplifies resident onboarding, enhances resident services, and generates auxiliary revenue for property managers.We are dedicated to transforming friction into mutually beneficial experiences for residents, property managers, and investors, ensuring that renting is both easy and rewarding for everyone involved.Join our team of over 275 passionate and innovative individuals who strive to make a positive impact every day, creating the ultimate Triple Win for residents, property managers, and investors! About the RoleAs the Manager of Technical Implementations, you will oversee a team of Technical Implementation Managers, guiding customer onboarding, managing implementation execution, configuring technical workflows, and ensuring activation readiness.Your role will involve providing hands-on coaching, ensuring operational consistency, resolving customer escalations, and collaborating cross-functionally with Sales, Product, Operations, Engineering, Support, and Customer Success to facilitate seamless, scalable implementations.This position focuses on leading high-performing onboarding teams, driving operational excellence, refining implementation processes, and ensuring customers feel confident from onboarding through activation and into their long-term success.You will play a crucial role in helping Second Nature scale its implementation operations while preserving a high-quality customer experience.We are committed to building an inclusive, collaborative, and high-performing team that thrives on empathy, accountability, and excellence.

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