Infrastructure Support Engineer

Overview We are on the lookout for enthusiastic and personable individuals who possess outstanding communication skills, a strong desire to learn and adopt new technologies, and a proven history of delivering exceptional customer service. Join us to explore diverse and dynamic IT environments that will accelerate your IT and communication skills development. What Will You Be Doing? As a Support Engineer, you will deliver Level 1 and Level 2 support to our valued clients, acting as the primary point of contact to identify, troubleshoot, and resolve reported issues. You will collaborate closely with the R&D Team by conducting initial investigations, such as reproducing reported issues, and effectively communicating your findings to the support software engineers and quality assurance engineers to aid in bug resolution. Your Responsibilities Will Include: Acting as a representative for project-specific customer inquiries and issues, taking ownership to ensure they are resolved. Ensuring customer satisfaction through project support and maintenance. Gathering information and conducting in-depth analysis, diagnosis, and troubleshooting. Committing to SLAs for response and resolution, troubleshooting, and performing root cause analysis of technical issues. Communicating effectively with customers and the internal R&D team regarding necessary bug fixes. Managing the status of reported issues and ensuring timely resolution. Continuously evaluating existing processes to streamline and enhance customer support activities.

Join proxymity as an IT Support Engineer and play a pivotal role in ensuring seamless technology operations within our organization. You will be responsible for troubleshooting complex technical issues, providing support to end-users, and maintaining IT infrastructure. This is an excellent opportunity for individuals passionate about technology and eager to grow within a dynamic team.

Join Adventus as a Desktop Support Engineer, where you'll play a vital role in ensuring optimal performance of our IT systems. In this dynamic position, you will be responsible for troubleshooting hardware and software issues, assisting users with technical problems, and maintaining network components. Your expertise will be essential in providing first-line support to enhance user experience and productivity.

AvePoint seeks a Support Engineer with a focus on SharePoint to join its Kuala Lumpur team. This position involves providing technical support and real-world solutions for clients who rely on SharePoint in their daily operations. Key responsibilities Troubleshoot SharePoint-related issues and respond to client inquiries Work to enhance user experience and resolve technical problems Support the stable and reliable operation of client SharePoint environments Location The role is based in Kuala Lumpur, Malaysia.

Join our dynamic team at AvePoint as a Bilingual Support Engineer, where your communication skills and passion for technology will shine! We’re looking for enthusiastic individuals who are eager to learn and excel in customer service. In this role, you will have the opportunity to work in diverse IT environments, enhancing your technical and interpersonal skills.Your Responsibilities:Serve as the primary point of contact for project-specific customer inquiries, ensuring issues are resolved effectively.Guarantee customer satisfaction through comprehensive Project Support and Maintenance.Gather information, conduct in-depth analysis, and troubleshoot technical issues.Adhere to Service Level Agreements (SLA) for response and resolution times, performing root cause analysis.Communicate clearly with both customers and the internal R&D team regarding necessary bug fixes.Oversee the status of raised issues, ensuring timely and effective resolutions.Continuously assess existing processes to improve and streamline customer support operations.

Blue Wireless is a prominent global provider of innovative Wireless Network Solutions tailored for enterprises. With extensive coverage across more than 80 countries, we are revolutionizing how LTE/5G and Starlink technologies are utilized to connect branches, remote locations, and vessels through advanced wireless solutions. Our headquarters are located in Singapore, with operational branches in Australia, Malaysia, the Netherlands, the UK, and the United States. At Blue Wireless, we simplify project rollouts, ensuring a seamless and predictable process. However, our true strength lies in our people: their creativity, proactive mindset, and commitment to exceeding customer expectations drive our growth. We are continuously seeking dynamic individuals to join us on this exciting journey. The Role: Delivering in-life support for Blue Wireless services is essential to enhancing the customer experience and the overall success of our organization. As our global customer base expands, we are looking to strengthen our Global Customer Support (GSC) team in Malaysia with additional Network Support Engineers, who will collaborate closely with our Global Head of Customer Support. Your Responsibilities: Offer technical expertise in installations, troubleshooting, deployment, and configuration of routers and wireless network equipment. Develop and maintain comprehensive documentation for implemented networks. Manage technical testing and provide global support through various messaging platforms based on client locations. Act as the first point of contact for our global enterprise customers via calls, emails, and support tickets. Take ownership of incident resolution for network support issues, adhering to our SLA from start to finish. Troubleshoot network connectivity issues and effectively communicate solutions to our enterprise customers via email. Provide on-demand technical assistance remotely and participate in troubleshooting conference calls as needed. Collaborate with fellow network support engineers across different time zones to resolve network malfunctions.

Role Overview AvePoint is hiring a Support Engineer based in Kuala Lumpur. This position suits individuals who enjoy working with technology, communicate clearly, and have a strong record of helping customers. The role offers exposure to a range of IT environments and the chance to expand technical and interpersonal skills quickly. Main Responsibilities Deliver Level 1 and Level 2 support as the first point of contact for clients, handling reported issues from start to finish. Work with the R&D team to replicate customer issues, document findings, and support software engineers and QA in resolving bugs. Represent project-specific questions and concerns, taking responsibility for seeing them through to resolution. Maintain customer satisfaction throughout project support and maintenance phases. Collect information, analyze problems, and perform thorough troubleshooting and diagnosis. Meet SLA targets for response and resolution times, and conduct root cause analysis for technical problems. Communicate clearly with customers and internal teams about required bug fixes and progress updates. Track the status of reported issues and ensure solutions are delivered efficiently. Review and improve existing support processes to strengthen customer service. Location This role is based in Kuala Lumpur, Malaysia.

Join our dynamic global team as an Application Support Duty Engineer at Zeal Group, where you will play a pivotal role in delivering exceptional support for ZEAL products. Your expertise will be critical in ensuring seamless assistance across various departments including Customer Service, Product, Engineering, and IT.Key Responsibilities:Develop comprehensive knowledge of ZEAL products and their functionalities, collaborating with cross-functional teams to enhance understanding.Manage end-to-end incident and problem resolution processes.Address inquiries through Jira support queues and provide Teams assistance for critical issues.Work both independently and collaboratively to resolve user-reported issues in close consultation with engineering teams.Ensure system availability and performance meet SLAs, assist with server-level upgrades, and participate in disaster recovery exercises.Contribute insights, document knowledge, and analyze trends in user-reported issues to improve global team effectiveness.

Join our dynamic team at Accion Labs as a Level 1 Desktop Support Engineer. In this role, you will be the first point of contact for technical support, addressing hardware and software issues, and ensuring seamless operations for end-users. Your expertise will be crucial in maintaining system functionality, resolving inquiries, and providing exceptional customer service.

InvestorFlow seeks a Senior Product Support Engineer based in Kuala Lumpur. This position centers on assisting clients who use the company's financial products, with a focus on resolving issues and helping users work through complex features. The goal is to create a smooth experience for customers and address their technical needs. Role overview This role involves direct interaction with clients, troubleshooting both technical and product-related questions. The Senior Product Support Engineer helps customers understand advanced functionalities and works to maintain strong client satisfaction. What you will do Troubleshoot technical and product-related issues for clients Guide customers through advanced product features Work to maintain high levels of customer satisfaction Requirements Experience supporting financial software or similar products Strong problem-solving skills Clear communication and a customer-focused approach

The IT Asset Management Support Engineer at Encora in Kuala Lumpur plays a central role in tracking and maintaining the organization’s technology assets. This position focuses on the entire lifecycle of IT equipment, making sure all assets follow company policies for obsolescence and refresh cycles. What you will do Monitor and report on the current status of IT assets across the organization. Conduct annual reviews to identify technology that is reaching or has reached obsolescence. Ensure timely updates and replacements for outdated assets. Gather and organize budget approval data related to asset refresh projects. Coordinate schedules for technology refreshes, working to keep projects on track. Maintain a detailed tracker of obsolete IT assets, with regular monthly follow-ups. Work closely with Asset Custodians to ensure memos for asset approval are submitted before End of Life (EOL) deadlines. Role overview This role requires strong organizational skills and attention to detail. Success depends on keeping asset records accurate, following up consistently, and collaborating with colleagues to ensure technology remains up to date and compliant with company policy.

As a Technical Support Analyst specializing in Product Support at AvePoint, you will play a crucial role in ensuring customer satisfaction by providing top-tier technical assistance. You will troubleshoot technical issues, guide customers through solutions, and collaborate with product teams to enhance our offerings.

About AirwallexAirwallex stands as the premier unified payments and financial platform designed for global enterprises. Our innovative amalgamation of proprietary infrastructure and sophisticated software equips over 200,000 businesses worldwide—including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN—with comprehensive solutions to oversee business accounts, payments, spend management, treasury, and embedded finance seamlessly on a global scale.Founded in vibrant Melbourne, our dynamic team of over 2,000 talented professionals innovates across 26 global offices. Valued at US$8 billion and supported by prestigious investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of revolutionizing the future of global payments and financial services. If you are prepared to embark on the most ambitious journey of your career, we invite you to join us.

Encora is looking for a Java Support Developer in Kuala Lumpur to help maintain and improve enterprise applications. This role centers on ensuring smooth operation of production systems and addressing technical issues as they arise. Role overview The Java Support Developer will handle ongoing support and maintenance for existing applications. Responsibilities include troubleshooting problems, identifying root causes, and applying fixes to keep systems stable. Enhancing application performance and reliability is a key part of this position. What you will do Support enterprise applications in a production environment Troubleshoot and resolve technical issues as needed Maintain and enhance system performance and stability Requirements Experience with Java development and support Strong problem-solving skills Ability to work with enterprise-scale applications

Join Accion Labs as a Production Support Specialist, where you will play a pivotal role in ensuring the seamless operation of our production environment. You will be responsible for troubleshooting issues, providing timely support, and collaborating with cross-functional teams to maintain optimal performance of our systems.

Role overview Fuku needs an IT Applications Support Specialist based in Kuala Lumpur. The focus is on keeping business software reliable and effective. Daily work involves technical support, troubleshooting, and cross-team collaboration to improve application performance. What you will do Deliver technical support for company software applications Diagnose and resolve issues affecting application stability Work with colleagues from various departments to improve features and overall application performance Location This position is located in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

Join Side Inc., a leading global provider of video game development and services, where creativity and technology meet excellence. With over 30 years of experience through our parent company in Japan, we have established ourselves as a significant player in the gaming industry. Since our inception in 2009, we have expanded our footprint to include 15+ studios across North America, Europe, South America, and Asia, delivering top-notch services ranging from game development to player support and localization. We are actively seeking a dedicated Korean Customer Support Specialist who will provide outstanding service and resolve technical issues for our players. Key Responsibilities:Deliver exceptional customer support and troubleshoot technical issues through email, chat, social media, and other online platforms.Manage multiple concurrent interactions across various channels, including chat, email, and calls, while addressing frequent interruptions.Analyze and advise on technical issues related to customers' computers, mobile applications, and gaming consoles.Identify trends in customer inquiries and offer actionable feedback to the team based on independent testing.Escalate urgent matters to the client or supervisor as necessary.Translate communication between Korean and English efficiently.Document reports and minutes in both Korean and English.Qualifications:Fluency in English and Korean (native).Availability to work weekends and public holidays on a fixed schedule.Excellent written and verbal communication skills in both English and Korean to effectively liaise with Korean-speaking associates.Strong customer service skills with the ability to empathize and understand gamer perspectives for effective troubleshooting.Adept at analyzing information accurately and efficiently.Team-oriented and collaborative mindset.A passion for gaming is preferred, although we welcome recent graduates or candidates without prior customer service or gaming experience.Benefits:Career advancement opportunities.Casual work environment.Health and medical benefits.Regular working hours from Monday to Friday.1-year contract position.

Join our dynamic team as a Player Support Executive, where you will provide exceptional customer support and resolve technical issues across various online platforms, including email, chat, and social media.Your role will involve managing multiple interactions simultaneously, ensuring efficient communication while addressing the needs of our players. You will identify, troubleshoot, and provide solutions for technical problems related to customers' computers, mobile apps, and gaming consoles.As a key player in our support team, you will also analyze trends in customer inquiries and relay valuable insights to your colleagues. Additionally, you will escalate urgent issues to supervisors in real time.Fluency in both Mandarin and English is essential, as you will be required to translate and write reports in both languages.

Join our dynamic team at Mintel as an IT Support Technician I. In this entry-level position, you will be instrumental in providing exceptional technical support to our internal teams, ensuring seamless operations across the organization. Your role will involve troubleshooting hardware and software issues, assisting with IT infrastructure maintenance, and contributing to the overall improvement of our IT services.