Intermediate Systems Engineer | IT Effectiveness - Video Conferencing and Phone Support

Join Content Guru as a Graduate Infrastructure Support Engineer focused on our FedRAMP platform, where you will embark on an exciting career in Cloud Technology and Cybersecurity. We are looking for proactive graduates eager to contribute to our dynamic Infrastructure Support Engineering team.This crucial role will allow you to maintain and enhance the globa…

Join our dynamic team at Artech Information Systems LLC as an Infrastructure Engineer I. In this role, you will be responsible for designing, implementing, and maintaining robust infrastructure solutions that support our clients’ needs. You will work alongside a talented group of professionals to ensure high availability and performance of our systems.

Speechify is looking for a Software Engineer specializing in Data Infrastructure & Acquisition to join the team in Reston, VA. This position centers on building and improving the data systems behind Speechify’s text-to-speech products. The main focus is on developing and optimizing data architecture, with particular attention to efficient data integration and acquisition. Key Responsibilities Design and implement data pipelines and infrastructure that support both product features and business requirements Work closely with engineering, product, and data teams to ensure seamless data integration Contribute to systems that drive data-informed decisions and enhance the user experience

Hatchit is seeking a Lead Principal Engineer to guide development of its API and MCP Platform. This position is open in Reston, VA or Somerville, MA. Role overview This role centers on leading technical projects that define the future of Hatchit's API and MCP platforms. The Lead Principal Engineer will set direction, make key architectural decisions, and ensure the platform evolves to meet market needs. What you will do Direct the design and execution of technical projects for the API and MCP platforms. Collaborate with engineering, product, and operations teams to create and deliver API solutions. Develop and enhance platform features to support company growth and adapt to changing requirements. Focus on optimizing system reliability, scalability, and user experience. Collaboration This position works closely with cross-functional teams to align technical solutions with business objectives, ensuring both internal stakeholders and users receive value from the platform.

Anduril Industries is a pioneering defense technology firm dedicated to enhancing U.S. and allied military capabilities through innovative technology. We are redefining the defense landscape by integrating the expertise, technologies, and business models of the 21st century's most advanced companies. Our flagship Lattice OS, an AI-enhanced operating system, synthesizes thousands of data streams into a real-time, 3D command and control center. As we navigate an era of strategic competition, Anduril is resolutely focused on deploying advanced autonomy, AI, computer vision, sensor fusion, and networking technologies to military applications in months, not years.ABOUT THE TEAMAnduril Intelligence Systems (AIS) stands at the forefront of highly specialized engineering solutions for our Intelligence Community (IC) clients. We engage deeply with the IC to understand their mission requirements and develop tailored operational concepts. Our goal is to design, develop, and deliver cutting-edge capabilities that directly address the most urgent national security challenges faced by our customers.ABOUT THE JOBThis position is ideal for a seasoned Senior Software Engineer with robust software development expertise and DevOps skills, specifically in supporting mission-critical infrastructure products within air-gapped and security-hardened environments. This hybrid role merges software engineering with site reliability engineering, demanding proficiency in understanding, modifying, and extending intricate internal infrastructure codebases alongside the DevOps acumen to efficiently deploy, configure, and maintain systems in isolated settings.As the software engineer most closely connected with our clients and deployment environments, you will operate at the intersection of product development and operations. Your access to core product codebases will empower you to make targeted modifications to facilitate air-gapped deployments, while closely collaborating with commercial product teams to ensure feature parity and reliability.We seek a candidate with a “Whatever It Takes” mindset—someone who is as comfortable debugging C++ code as they are designing Terraform configurations, troubleshooting networking issues in classified environments, and building automation tools to scale deployments.

ROLE OVERVIEWThis position plays a crucial role within our global team, providing exceptional technical support to clients worldwide. As a Support Engineer, you will take charge of handling incidents, service requests, and inquiries, ensuring timely resolutions with a focus on first-time fix metrics and customer satisfaction. You will leverage your technical expertise to prioritize and resolve a wide range of issues related to our standard product offerings. Communication channels include phone, email, and web portals.In addition to troubleshooting, the role involves various responsibilities, such as consulting with end customers, facilitating software upgrades, ensuring quality management, and developing internal tools.KEY PERFORMANCE INDICATORSSuccess in this role is measured by:Effective Problem-Solving: Quickly identify and resolve issues to restore services promptly.Ownership and Motivation: Take full ownership of incidents from start to finish, maintaining high service levels.Communication Skills: Provide clear and concise information to customers, understanding the impact of technical issues on their operations.CORE RESPONSIBILITIESIssue Resolution: Utilize troubleshooting techniques to diagnose and resolve technical issues, including executing planned changes with associated quality assurance and testing.Collaborate with external suppliers and internal teams to log and address faults.Regularly update and manage support tickets, ensuring efficient tracking of incidents and resolutions.

Job Title: IT Subject Matter Expert (SME)Location: Reston, VA; telework options available post-program initiationEmployment Type: Full-timeSecurity Clearance Required: Secret / IT-I – Critical Sensitive (Tier 5/SSBI)/ High RiskEmployee Type: W2 or 1099Citizenship Requirement: Must be a US Citizen; no dual citizenship allowedAs the IT Subject Matter Expert, you will offer expert advice and lead initiatives related to cloud infrastructure for the Defense Logistics Agency (DLA) under the Critical Cloud and Infrastructure Support (CCIS) program.NexThreat is dedicated to not only being a workplace but a platform for your professional growth, innovation, and impact. As a nimble business, we tackle cybersecurity issues with agility and precision, focusing on threat detection and advanced solutions for our clients. Join our expert team in safeguarding essential infrastructure and ensuring the security of crucial national operations.At NexThreat, we recognize our employees as our most valuable asset. We cultivate a vibrant and cooperative workspace where every opinion is valued, and each individual can significantly impact our mission. We prioritize the professional development and health of our team members by providing competitive benefits, including 401K matching, health, vision, and dental coverage, paid time off, and a generous $5,000 vacation bonus after five years of service. Our referral program also rewards you for introducing talented individuals to our team.Joining NexThreat means becoming part of a forward-thinking organization that cherishes innovation, integrity, and teamwork. Whether you are beginning your career or seeking to advance, you will find the resources and opportunities necessary to excel with us.

hatchit seeks a Head of Data, Platform and Intelligence to join the team in either Reston, VA or Somerville, MA. This leadership role centers on guiding the company’s data strategy and enhancing platform capabilities. What you will do Oversee a team responsible for data analytics and intelligence initiatives Shape how data informs business decisions across the organization Drive improvements to the platform that benefit users and internal teams Location This position is based in Reston, VA or Somerville, MA.

Are you a recent graduate eager to launch your career in quality assurance or business analysis? Join us as a QA/BA Analyst at SQExpets LLC, where you will play a vital role in ensuring the quality and effectiveness of our products and services. This is an exciting opportunity to gain hands-on experience in a dynamic tech environment. You will work closely with our development team, participate in testing processes, and contribute to the improvement of our workflows.

As a Senior DevSecOps Engineer II, you will play a crucial role in collaborating with project leads and cross-functional teams to design, implement, and advise on robust solutions while ensuring compliance with security protocols and industry standards. By staying abreast of emerging trends and threats in cloud and platform technologies, you will actively enhance security defenses through innovative tools and methodologies. Your responsibilities will also include adopting and executing continuous monitoring strategies, performing risk assessments, implementing security controls, identifying vulnerabilities, and supporting incident response efforts to mitigate risks and preserve the integrity of our systems and data. At MetroStar, we believe that exceptional technology services are built upon the foundation of remarkable people. We are dedicated to cultivating a dynamic workforce and have a proven two-decade legacy of assembling the brightest teams. Our future success is predicated upon our unwavering commitment to our employees and our passion for delivering value to our customers. If you envision yourself contributing to our mission and striving for our goals, we encourage you to explore the job description below!

Job Title: Virtual Platform AdministratorLocation: Reston, VA (telework available post-program start date)Time Type: Full-timeClearance Requirement: Secret / IT-I – Critical Sensitive (Tier 5/SSBI) / High RiskEmployee Type: W2 or 1099Citizenship: US Citizen, no Dual CitizenshipThe Virtual Platform Administrator (VPA) will play a crucial role in the administration, maintenance, and optimization of virtualized infrastructure within the DLA CCIS program. This position emphasizes expertise in virtualization platforms, cloud integration, and secure operations within a DoD-aligned environment.NexThreat is more than just a workplace; it’s a dynamic environment for growth, innovation, and impact. As a nimble small business, we tackle cybersecurity challenges head-on, focusing on detecting cyber threats and delivering state-of-the-art solutions. Become part of our dedicated team of cyber professionals committed to protecting critical infrastructure and safeguarding essential national operations.We believe our employees are our greatest asset, fostering a collaborative environment where every voice is valued. We invest in our team's professional development and well-being by offering competitive benefits, including 401K matching, health, vision, and dental insurance, paid leave, sick days, and a generous $5,000 vacation bonus after five years of service. Our referral program also rewards you for bringing talented professionals to our team.Joining NexThreat means becoming part of a forward-thinking company that prioritizes innovation, integrity, and teamwork. Whether you’re starting your career or looking to advance, you’ll find the support and opportunities necessary to thrive with us.

Are you a recent graduate looking to kickstart your career in technology? SQEXPETS LLC is seeking enthusiastic individuals for the position of Entry Level QA/BA Analyst. Join our dynamic team in Reston, Virginia, and contribute to the development of innovative solutions in the pet industry.As a QA/BA Analyst, you will play a vital role in ensuring the quality and functionality of our software products. This is an excellent opportunity to gain hands-on experience and develop your skills in a supportive environment.

Join Prosidian Consulting as a Senior Systems Engineer specializing in IT effectiveness, particularly in video conferencing and phone support. In this role, you will be responsible for designing, implementing, and maintaining cutting-edge communication systems to enhance organizational efficiency. Collaborate with cross-functional teams to optimize technology processes and provide top-tier support to our clients.

Join usm2 as an Application Support Professional, where you will play a crucial role in ensuring the seamless operation of our applications. You will be responsible for troubleshooting issues, providing technical support, and collaborating with cross-functional teams to enhance our software solutions. Your expertise will contribute to maintaining high service levels and customer satisfaction.

About Babel Street Babel Street builds technology for identity intelligence and risk operations. The company’s AI and data analytics tools deliver analysis-ready data in multiple languages, helping organizations spot risks early and gain a clear view of complex situations. Babel Street supports both government and commercial clients, offering automation and integration with existing systems to strengthen identity and risk management. The insights produced by Babel Street’s platform help protect people and critical assets around the world.

Join our dynamic team at Prosidian Consulting as an Intermediate Help Desk Support Specialist! In this role, you will be pivotal in delivering exceptional user support and ensuring IT effectiveness across various platforms. You will assist end-users with technical issues, manage ticket requests, and contribute to the overall improvement of IT services. This is an excellent opportunity for an individual passionate about technology and customer service.

Join Prosidian Consulting as a Senior Help Desk Support Service Specialist, where you will play a crucial role in enhancing IT effectiveness through exceptional user support. Your expertise will ensure smooth operations and satisfaction among users, addressing technical issues with professionalism and efficiency.

Join our dynamic team at Prosidian Consulting as a Help Desk Support Service Specialist - Associate. In this role, you will play a crucial part in enhancing IT effectiveness by providing exceptional user support at our help desk. Your responsibilities will include troubleshooting technical issues, guiding users through solutions, and ensuring a seamless experience with our IT services.

At Verisign, we play a pivotal role in ensuring the security, stability, and resilience of the internet. As a trusted provider of essential internet infrastructure services, we deliver unmatched performance in domain name system (DNS) services.We pride ourselves on being a mission-driven, values-focused organization where every team member contributes to a safer, more secure internet. Our dynamic and flexible work environment is complemented by competitive benefits, offering ample opportunities for professional growth.We are actively seeking a Senior Manager, Cloud Engineering to spearhead the strategy, development, and reliability of our cloud infrastructure. This position is perfect for a seasoned professional with a solid background in full-stack development and hands-on experience with modern web and backend technologies as well as cloud solutions. Your focus on security, stability, and performance will be crucial as you leverage your technical expertise and leadership abilities to enhance our cloud operations, aligning them with business goals while minimizing risks.In this technical leadership role, you will oversee the design, development, and maintenance of APIs and web platforms, guiding their migration to AWS with a strong emphasis on reliability and scalability. You will advocate for best practices in secure full-stack development and implement unified solutions for automation, deployment, and monitoring. Your focus on risk reduction will include the establishment of robust security measures, proactive threat mitigation, and adherence to industry standards. Furthermore, you will optimize cloud-native architectures and implement best practices to improve the reliability, performance, responsiveness, and stability of our services while managing cloud costs efficiently. Leadership and collaboration will be essential as you foster a culture of excellence and align efforts with business objectives. Working with cross-functional teams, you will set clear KPIs to monitor performance, risks, and system health. Strategically, you will define a cohesive vision for the company’s cloud presence, staying ahead of trends to ensure our systems are future-proof. By prioritizing risk management and operational efficiency, you will drive the long-term success of all cloud initiatives.