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Internship - Billing Operations & Customer Experience

SkelloParis
On-site Internship

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Experience Level

Entry Level

Qualifications

Key Responsibilities:Manage client inquiries and deliver exceptional customer service. Act as the primary point of contact for billing-related issues. Collaborate with internal teams to enhance operational efficiency.

About the job

About Skello

At Skello, we are pioneering the leading HR solution designed to plan and manage field teams effectively. Across Europe, field teams make up 50% of the workforce, yet only 20% of digital solutions cater specifically to their needs. Skello was created to bridge this gap: a collaborative and intuitive platform that simplifies the daily tasks of managers and employees by optimizing and automating key processes.

We prioritize field teams in everything we do. With intelligent tools like our Skello Assistant and smart planner, we directly address their unique requirements.

Our ambition is straightforward: to become the go-to HR solution for all field teams across Europe.

Skello by the Numbers

7 key sectors
25,000 businesses trust Skello today.
600,000 employees utilize Skello daily.
• The Skello team comprises over 400 employees.
3 European hubs: Paris, Lille, and Barcelona.

Our Company Culture

We recognize that to fulfill our mission, we must embody our values daily (SHIFT).
Set the bar higher every day
Support one another
Envision tomorrow, start today
Prioritize customers
Take work seriously, not ourselves

Focus on the Billing Team

You will join the Billing team within the Operations department, responsible for invoices, credits, collections, reimbursements, and recoveries. As a key contact, you will be at the heart of post-sale customer relationships, constantly interacting with Skello's sales, customer experience, and marketing teams. Your role will have a direct and visible impact on our clients' satisfaction and the efficiency of our operations.

Your Role at Skello

Your primary objective will be to serve as the billing reference for our clients and internal teams. You will tangibly contribute to enhancing customer experience by swiftly and accurately resolving billing issues while participating in the optimization of our processes.

About Skello

Skello is a forward-thinking HR solution provider focused on empowering field teams across Europe. By leveraging technology to streamline operations, Skello aims to transform the way businesses manage their workforce, ensuring that field employees receive the attention and resources they deserve.

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